What Type of Services does Pathways of Hope offer?

Pathways of Hope offers Home Care.

How many Carers does Pathways of Hope employ?

Pathways of Hope employs 45 carers.

Pathways of Hope, 12 northgate, Gobey, Chichester, West Sussex PO19 1BA

Review from A P (Wife of Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience

The carers are kind, caring and helpful but as they travel by bus, they don't have enough time allotted between clients. As a result, it is difficult for them not to be late. They sometimes have to walk long distances on foot as the buses are not reliable. They sometimes have no travelling time included

in their timetable. That is one appointment at 15 to 15.30 then one at 15.30! Miles away.

Reply from Hilda Chehore, Director at Pathways of Hope

Thank you for the review. We have company cars that carers can use and we employ people on the basis that they will drive. However, all the carers are given enough time from one client to another. We are unsure where you got this information from as the carers themselves are aware of our driving policy and we would be happy to discuss with you further if you have any concerns. On another note, our organisation is working in line with the local authority to encourage a pollution free zone. Our carers work in the same area which is easy for them to reach, however, sometimes they get delayed by traffic which is beyond our control.

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Review from M C (Client) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience

I have found the carers very helpful and kind at all times. They respect me and we get on well, having a laugh and chat at times. If I have any problems I ring the office and they advise me on what to do. They cook my dinners for me and clear up afterwards and don't leave until they have checked that

I have everything I want until they're back later. I have them 4 times daily. Very satisfied.

Reply from Hilda Chehore, Director at Pathways of Hope

Thank you for positive feedback and for trusting us with your care.

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Review from Jenny W (Daughter of Client) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience

Don't always listen to requests/needs. Mostly left body all uncovered during wash (no dignity). Don't understand food requests due to language barriers. Time restraints not long enough for meals or care before rushing off. Front left open and insecure on numerous occasions - safeguarding risk. When

medications change carers don't believe patient, even though she doesn't have dementia. She's to be involved and listened to in all matters.

Reply from Hilda Chehore, Director/Registered Manager at Pathways of Hope

Thank you for letting us know of your concerns. We have completed our own investigations with regards to your complaint and we also visited your mother and spoke with her. She has a good relationship with our carers and she has sweet nicknames for them. 1. We have a time limit of 30mins on every visit and our carers ensure that your mum is left comfortable, with food and fluids. The carers always overrun on most visits. They do more than the allocated time of 30mins. We understand you wanted us to administer medication against your mum's GP's advice, it is our policy to always get GP approval before administering any new medication. Your mum is always involved in all decisions and she is consulted. It will give you assurance if you meet our carers in future when you visit your mum because they are all fluent in English and you can evidence the good relationship your mum has with the carers. We have an open door policy, please free to contact us if you have any challenges in future.

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Review from V B (Husband of Client) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience

All staff are our friends.

Reply from Hilda Chehore, Director at Pathways of Hope

Thank you for trusting us with your wife's care.

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Review from J B (Client) published on 28 February 2024
Submitted via Website • Report

Overall Experience

The staff/carers are very nice, they make me feel at ease in all aspects of my care needs, it’s a pity that they can’t carry out basic first aid duties.
The office staff are nice too and most are carers themselves, they need to get problems solved quickly like cars, rotas, i.e. if a client asks for

a time for the care team to start, they don’t want to start 15 minutes or longer, in some cases up to 4 hours, with sorry we are late, they might need changing or medication.

Reply from Hilda Chehore, Director at Pathways of Hope

Thank you for your review. I have checked your care package and care plan. You are seen twice a day in the morning and evening and or extra when you have an emergency. With regards to first aid, all our carers are trained and have regular refresher training. Unfortunately, some of your request does not meet their job description as they need trained professionals, e.g changing bandages etc. Our records show that you have been seen less than an hour of your request of needing emergency support. Please bear with us as we are trying our best to support you as these calls are not planned and we need to put a team together to visit you as soon as we can.

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Review from Jayne S (Daughter of Client) published on 26 December 2023
Submitted via Postal Card • Report

Overall Experience

The carers that look after my mum are just lovely. It gives me great peace of mind knowing that they are going in to see to her needs and have a chat when I'm not able to. They are always happy and cheerful, and my mum looks forward to them coming in. Thank you!

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Review from D L (Client) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience

I have received excellent service from all. Carers are kind and efficient.

Reply from Hilda Chehore, Director at Pathways of Hope

Thank you for your feed and we hope to continue providing an excellent service to you.

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Review from Barbara G (Client) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience

The carers are very polite even when dealing with me ob a grumpy day. Since moving to Hampshire, my care has improved and I am well looked after. Professional teams have made sure I have all the right equipment in place to help me in and out od bed and I now can stay in bed the whole night whereas before,

I slept most nights in my recliner chair. I feel so grateful for the care I receive that enables me to live at home with my family. Lif is good at 90 years old!

Reply from Hilda Chehore, Director at Pathways of Hope

Thank you for the feedback. We glad you are able to enjoy life at 90.

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Review from Thandi G (Client) published on 23 December 2022
Submitted via Website • Report

Overall Experience

Professional care with a smile and tender touch. Knowledgeable hoist management and put me at ease.
I look forward to making them part of my care team.
Neat appearance and good uniform all add to a team that work in harmony with the client.

Reply from Hilda Chehore, Director at Pathways of Hope

Thank you Thandy. We are happy to be part of your care team.

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Review from I R (Son of Client) published on 7 December 2021
Submitted via Website • Report

Overall Experience

My father had carers in three times a day to attend to him. They were friendly staff and worked quickly. One issue we did have was sometime they would be delayed getting there, especially in the morning but this would be due to other clients overrunning. I can confirm this as when my father need additional

time they willingly spent it with him, this would have therefore had a knock-on affect with later clients.

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Review from Craig W (Son of Client) published on 21 October 2021
Submitted via Website • Report

Overall Experience

Absolutely useless. Untrained staff who couldn't wait to leave to get to the next job. I don't blame the staff but they did not understand the basics of home care and were consistently late. Another example of companies cashing in on the home care sector with cheap, poorly trained labour.

Reply from Hilda Chehore, Director at Pathways of Hope

Thank you for your response. I checked our systems and our carers have been with your mother for allocated times and agreed amount of time or more on visits. As you are aware lunch and tea calls were fifteen minutes and the carers were overrunning sometimes due to not having enough time. As an organisation we tried to contact you to discuss your concerns. Unfortunately, you were unable to return our calls but resorted to contacting an ex-employee. There are times when carers were late due to other emergencies e.g. supporting another client who needed emergency support. Our carers are fully trained and always there to meet every client's needs.

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