Phemacare Stourbridge

3 Park Street, Lye, Stourbridge DY9 8SS
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8.6 4 Reviews
  • Phemacare Stourbridge, Stourbridge
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Care Provided by Phemacare Stourbridge

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Morenikeji Dawud (Manager)
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Phemacare Stourbridge Reviews (4)

8.6

Phemacare Stourbridge has a Review Score of 8.6 (8.647) out of 10, based on 3 reviews in the last 2 years. Over all time Phemacare Stourbridge has 4 reviews.

Overall Experience

  • 2
  • 1
  • 0
  • 0
  • 1

Date Published

4
0
2
3
1

Review from Elizabeth B (Daughter of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has recently passed away, and had used a carer from Phemacare for over a couple of years. He had a regular carer, and I can confirm that my dad had the highest possible care from the gentleman concerned. He looked forward to his visits, and nothing was too much trouble. The carer was very professional
but also had that lovely bedside manner that is so needed. He was cheery and helpful. Many are all too often prone to criticise, but I can confirm the best level of service was provided. Thanks from our family for the help that was provided.

Reply from Claire Brinton, Owner/ Manager at Phemacare Stourbridge

Thank you so much, we are so happy to have been there for you and Dad, he was an incredible man and we are very honoured to have cared for him. Thank you for entrusting us with is care.


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Treated with Dignity

Value for Money

Review from P P (Daughter of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My disabled Mom is very happy with the care she receives from Phemacare’s ladies. The ladies are very caring always and they make my Mom smile. She looks forward to seeing them every day. Thank you so much Phemacare.

Reply from Claire Brinton, Owner/ Manager at Phemacare Stourbridge

Thank you so much, we will endeavour to continue to provide you with a service that gives you and your loved one peace of mind.


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Management

Treated with Dignity

Value for Money

Review from Y N (Daughter of Client) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I don't know how anyone can give these girls a 1 star? They work tirelessly to take care of and comfort my mom who is 92. I actually wouldn't change anything about these girls, yes you have a few little hiccups along the way, but the girls soon sort it out.

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Treated with Dignity

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Review from M J (Granddaughter of Client) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Poor quality caring, doesn't appear that the carers have had any actual training? And I can say this wholeheartedly from a professional point of view as being a career, (senior) is my profession and the client's wife's previous profession, so we can clearly see when things aren't right. The carers had
no idea what a slide sheet was and how to use it? They come whenever it pleases them, not according to when has been booked for the client. They blocked drives and sit in the car for 15 -20 mins whilst only being in here for 15 mins.
On a morning call, they have left the bed in a state, sheets everywhere untucked hanging off with the quilt just thrown on top to hide it. They left the commode in a horrible state after toilet use (they never cleaned it out before they left so we discovered it later), and they're rushing the client, they don't take their time with him at all and expect him to be able to toilet in 15 mins which is unreasonable.
The current CQC report also isn't very promising.

Reply from Abi S., Quality Manager at Phemacare Stourbridge

We sincerely apologise that you or your loved one has had this experience. We very much would have liked to address these issues if they were brought to our attention. We are not aware of your concerns or the service user you represent. But thank you for your feedback and will we be sure to review these comments and with all staff.


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Value for Money

Current Review Score: 8.6 (8.647)

Overview of Review Score

The Review Score of 8.6 (8.647) out of 10 for Phemacare Stourbridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.647 for Phemacare Stourbridge is calculated as follows: ( (12 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 17 Ratings = 4.647

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Phemacare Stourbridge is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jul 2021

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Phemacare Stourbridge

What Type of Services does Phemacare Stourbridge offer?

Phemacare Stourbridge offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Phemacare Stourbridge to verify any information. View our terms and conditions. Phemacare Stourbridge has a Basic Service – more info.