Caremark Barking, Dagenham and Newham

Genoa Building Suite 201, 16 North Street, Barking IG11 8AW
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9.4 12 Reviews
  • Caremark Barking, Dagenham and Newham, Barking
M&C Care Services offers incredibly unique services with their committed and well-trained care staff from diverse backgrounds with different community languages. These are a few of the services they offer, in addition to other services according to individual clients' care needs.

Introductory visit - Before care and support with a client begins, care staff are introduced to the client to build trust, rapport, and mutual understanding.

Patch Care Home Care - A flexible new care service that is designed to combat loneliness where care staff are allocated to an area to care for a certain number of clients within the area to become their named key worker to encourage good relationship and confidence.

Permanent allocation of care staff - They allocate carers according to their skills, experience and culture to clients to encourage continuous care.

Escort - They are able to escort clients to their appointments, social activities and visit families and friends.

Live in care - They assign carers to live in with clients in their own house to manage their day to day living activities as well as being their friend and fit in to be part of their family.

Complex care - For clients who have complex health needs in the home, for example, PEG feeding.

Domestic help - For clients that are unable to maintain a healthy environment.

Cultural and belief sensitivity - They provide staff that speak community languages to promote individualised, better care and good relationship. Carers are trained to respect individual cultural beliefs and support clients' individual care needs.

Befriending service - To enhance social and emotional well-being, both on the phone and in the house.

General personal care and support - Which includes prompting and supporting with medication and meal preparation to meet daily individualised needs.

Relieving family - That look after their loved ones in their home to offer respite.

Care Provided by Caremark Barking, Dagenham and Newham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Agnes Oyewole (Manager)

Funding & Fees Guide for Caremark Barking, Dagenham and Newham

  • Prices
  • £20.00 per hour


Caremark Barking, Dagenham and Newham Reviews (12)

9.4

Caremark Barking, Dagenham and Newham has a Review Score of 9.4 (9.414) out of 10, based on 7 reviews in the last 2 years. Over all time Caremark Barking, Dagenham and Newham has 12 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

I wanted to give an update on the fantastic Carers that look after my mum these girls are great have been with my mum since she came out of hospital on end of life care back in 2023 and mum is now back with us still yes she may be bed bound now but she has been looked after so so well and mum is happy
I still say if it wasn't for two members of staff in particular that she has had from the start we would have lost her she loves them so much .they are now part of our family and is so nice to have the same girls that got to know her needs so much some times we have other girls to help out if two staff members in particular can't make it and so far these girls have been great so careful with mum one staff member in particular trains them well .so thank you so so much we wouldn't be with out them life for mum is so so much easier when she trusts theses girls because at 92 and mum is fully aware what's happening that these girls are gentle and kind .you have great girls working for you they are Angels xxxx THANK YOU So MUCH

Reply from Nigist Tadesse, Care Manager at Caremark Barking, Dagenham and Newham

Thank you so much for your kind words! We're so happy to hear that your mum has been well cared for and that our team has made such a positive impact. It's wonderful to know she feels comfortable and supported. We'll be sure to share your feedback with the carers. Thank you for trusting us to be part of your mums journey!


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Overall Experience  Overall Experience 5.0 out of 5

My P/A is wonderful full of life and vitality she works very hard and responds to every request I make she is happy which makes a good work atmosphere in everything she does I couldn't wish for a better person with skills beyond her age she is a pleasant person to be around who completes all her tasks
with great efficiency keeps me and my environment good.

Reply from Nigist Tadesse, Care Manager at Caremark Barking, Dagenham and Newham

Thank you for your thoughtful feedback! Were delighted to hear that our team member has made such a positive impact. We take great pride in having individuals who are dedicated, efficient, and bring a vibrant energy to the work environment. Your satisfaction is our top priority, and we truly appreciate your recognition of her efforts. Thank you for choosing us!


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Overall Experience  Overall Experience 5.0 out of 5

I am quite pleased with the service rendered by Caremark. They are very responsive and knowledgeable. Their staff are competent too.

Reply from Nigist Tadesse, Care Manager at Caremark Barking, Dagenham and Newham

Thank you so much for your kind words! We're thrilled to hear that you're pleased with the service provided by Caremark. We take pride in our team's responsiveness and expertise, and it's wonderful to know that their efforts have made a positive impact. If there's anything more we can do for you, please don't hesitate to reach out. We truly appreciate your feedback!


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Overall Experience  Overall Experience 5.0 out of 5

I wanted to take some time to let you know about the fantastic job that you are demonstrating for my dearest daughter. You have been excellent in completing your tasks and beyond and meeting my request for changes, transitioning such work into routine seamlessly. That being said, please know that your
hard work is acknowledged and greatly appreciated. Truly you are an asset to my family. Thank you and keep up the good work.

Reply from Matthew Jegede, Director at Caremark Barking, Dagenham and Newham

Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that our efforts have positively impacted your daughter's care. Your recognition of our hard work means a lot to us, and were committed to continuing to provide the best support for your family. Thank you for trusting us, and we look forward to keeping up the good work!


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Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and support we receive.

Reply from Nigist Tadesse, Care Manager at Caremark Barking, Dagenham and Newham

Thank you so much for your kind words! We are delighted to hear that you are very pleased with the care and support you receive from us. Providing exceptional service and ensuring your satisfaction is our top priority, and your feedback reaffirms the hard work we put into achieving this. If there is anything more, we can do for you, or if you have any further comments or suggestions, please do not hesitate to let us know. We look forward to continuing to serve you and exceed your expectations.


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Overall Experience  Overall Experience 4.0 out of 5

One of the carers massaged my friend’s legs which reduced the swelling of the legs. None of the other carers thought of it. I’m glad that particular carer did it so my friend is at ease afterwards. Hopefully, they will look after my friend well.

Reply from Nigist Tadesse, Care Manager at Caremark Barking, Dagenham and Newham

Thank you for sharing your positive experience! We're thrilled to hear how one of our carers provided such effective care by massaging your friend's legs, reducing swelling, and bringing them comfort. Your feedback is invaluable, and we're committed to continuing to provide exceptional care to your friend and all our clients. Please don't hesitate to reach out if there's anything else we can do to support your friend.


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Overall Experience  Overall Experience 5.0 out of 5

Caremark (Barking & Dagenham) provides exceptional home care services. Their staff are friendly, professional and genuinely caring. The caregivers are well-trained, reliable and compassionate. The management is proactive and responsive to ensure client satisfaction. I highly recommend Caremark (Barking
& Dagenham) for reliable and quality care.

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Overall Experience  Overall Experience 5.0 out of 5

Attentive, caring, professional and always ready to go the extra mile.

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Overall Experience  Overall Experience 5.0 out of 5

Very caring staff, like to make me happy when sometimes down.

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Overall Experience  Overall Experience 5.0 out of 5

The carer is a very experienced professional and has empathy towards my parent; she is always on time, cares for my parent with dignity, always giving my parent choices in their meal, clothes and personal care. She dresses professionally, communicates with respect and is proactive in the care of my
parent.

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Overall Experience  Overall Experience 5.0 out of 5

The family wanted to thank Caremark (Barking & Dagenham) for the level of care and support my father received. From the first day you visited him, you were able to assess and understand the level of care that would be needed and you continued to visit to see how everything was going and if we were all
happy with care. Carers were kind and efficient in tending to my father.

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Overall Experience  Overall Experience 5.0 out of 5

The staff were excellent and the workers are always on time.

Reply from Matthew Jegede, Director at Caremark Barking, Dagenham and Newham

Thank you for your review, and I can confirm that this best describes our carers, well trained, duty of care, kind compassionate, time management, empathy, clean and always professionally dressed to clients houses, communicate well at all levels, working well in partnership with families and other professionals, respect the dignity of the clients, choices of services are always giving to clients.


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Current Review Score: 9.4 (9.414)

Overview of Review Score

The Review Score of 9.4 (9.414) out of 10 for Caremark Barking, Dagenham and Newham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Caremark Barking, Dagenham and Newham is calculated as follows: ( (31 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 42 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Barking, Dagenham and Newham is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (4)

Matthew

Matthew Jegede

Job Title: Managing Director

Joined: 2020

Matthew is someone who has had a passion for domiciliary home care from a young. He has many years of social care experience, accompanied by a BSc in Health and Social Care, a BSc in Health and Social Policy, a Certificate in Healthcare Management, a Diploma in Business Administration, NVQ Level 5 in Leadership and Management a qualified healthcare trainer and a minister of religion in his community.


Matthew is very involved in his community and this is what encouraged him to become part of the Caremark franchise.


Nigist

Nigist Tadese

Job Title: Care Manager

Nigist is an experienced and dedicated Care Manager with over 9 years of extensive experience in the healthcare sector. Through her academic achievements and hands-on experience in various roles, she has developed a strong foundation in health and social care.


Nigist holds a qualified nursing degree, which provides her with the clinical expertise and knowledge required to deliver high-quality care to individuals with a wide range of needs. Her commitment to ongoing professional development led her to successfully complete a Level 5 Diploma in Health and Social Care, which equips her with advanced leadership and management skills in the healthcare environment.


As a Care Manager, Nigist is passionate about promoting the dignity and independence of those in her care.


She excels in managing teams of caregivers, overseeing day-to-day operations, and ensuring compliance with regulatory standards. Her leadership style is supportive and collaborative, which fosters a positive working environment and encourages staff to reach their full potential.


With her blend of clinical expertise, managerial acumen, and a deep sense of empathy, Nigist continues to make a meaningful impact in the health and social care sector


Tubonimi

Tubonimi Tayo

Job Title: Field Care Supervisor

Meet Tubonimi, our dedicated Field Care Supervisor at Caremark Barking and Dagenham. With extensive experience as a care and support worker, Nimi is committed to providing comprehensive client support that promotes overall wellness. Skilled in assisting with daily living activities and community engagement, Nimi excels in maintaining organized living spaces and documenting behaviours to ensure personalized care for each client. She is also adept at team building, and fostering a collaborative environment to enhance the quality of care provided.


In addition to her caregiving skills, Nimi holds a Bachelor’s degree in Accounting and is currently pursuing her NVQ Level 3 qualification in Health and Social Care. She has completed specialized training in Acquired Brain Injury, Caring for Someone with Epilepsy, Safeguarding Adults, and other relevant areas, further enhancing her expertise in providing high-quality care.


Navpreet

Navpreet Kaur

Job Title: Senior Carer

Joined: 2022

Meet Our Senior Carer, Navpreet Kaur; she holds a Master’s in Commerce and a Master’s in Education, showcasing her passion for both business and teaching. She began her career as a teacher, specializing in commerce subjects, where her student-centred approach and ability to simplify complex topics made her a respected educator.


For the past three years, Navpreet transitioned into caregiving, working as a professional carer. She has extensive experience supporting individuals with dementia, providing both physical care and emotional support. Her empathy, patience, and commitment to improving others’ well-being define her work in both education and care.


Navpreet’s philosophy is rooted in service. She always strives to make a positive impact in every role she takes on.


Frequently Asked Questions about Caremark Barking, Dagenham and Newham

What Type of Services does Caremark Barking, Dagenham and Newham offer?

Caremark Barking, Dagenham and Newham offers Home Care.

How many Carers does Caremark Barking, Dagenham and Newham employ?

Caremark Barking, Dagenham and Newham employs 45 carers.