Home Instead Gloucester and The Forest of Dean

Corinium House, Barnwood Point, Corinium Avenue, Gloucester GL4 3HX
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Top 20 award
10 36 Reviews
  • Home Instead Gloucester and The Forest of Dean, Gloucester
Home Instead's mission is to change the face of ageing by providing dignified, reliable and relationship-led care to support people to continue to live independently in their own homes. They provide tailored home care services to the client's needs, offering personalised care plans to help individuals achieve their care and wellbeing goals.

Home Instead always goes the extra mile to ensure they offer the perfect, personalised solution from their experienced range of elderly home care services from companionship to live-in care.

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Care Provided by Home Instead Gloucester and The Forest of Dean

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Deepak Pillai (Director)
  • Admission Criteria
    • No medical care provided

Funding & Fees Guide for Home Instead Gloucester and The Forest of Dean

  • Prices

  • Our fees are based on the level and complexity of support needed.
    Our support is bespoke to the individual seeking care so the fee would be based on an obligation-free consultation.
    Please contact us to learn more about the services we provide.

Home Instead Gloucester and The Forest of Dean Reviews (36)

Total of 36, showing 1-20
10

Home Instead Gloucester and The Forest of Dean has a Review Score of 10 (9.985) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead Gloucester and The Forest of Dean has 36 reviews.

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Review from Alison H (Daughter of Client) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an incredible team of people you are and we are so thankful that you came into our lives when we needed you the most. We will forever sing your praises to those who now need you and what you can do to help those who need you now.

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Review from Angela G (Niece of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a very good experience with Home Instead in dealing with the carers who came to help my uncle. From the start, they were warm, friendly and caring. My uncle felt comfortable with them and we were very happy with the help they gave him.

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Review from Ian G (Relative of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers bring friendly, professional and outstanding service, always with a smile and really bond with the client. They arrive when scheduled and make sure that all medication is taken and daily food is prepared.

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Review from Catherine B (Daughter of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team were excellent from the admin staff right through to the carers. Response times were good, I felt that they worked hard to get to know Mum as a person, and they were proactive in all areas. I would thoroughly recommend them.

Reply from Deepak Pillai, Director at Home Instead Gloucester and The Forest of Dean

Thank you for your kind words. It has been an absolute pleasure supporting Mum and getting to know her. We hope she is settled and comfortable in her new environment. Best wishes from the team.


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Review from Lyn P (Daughter of Client) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and her partner were very well looked after daily whilst he was still alive, coping with mum's reluctance to have them in the house with tact and compassion. Once mum was left alone Home Instead provided a wonderful live-in carer to look after her every need. Communication between all the carers
and myself was excellent and their regular reports provided real peace of mind. They sorted various issues, including collecting missing prescriptions which should have been delivered. I would have no hesitation in recommending Home Instead to anyone considering either daily help or live-in care.

Reply from Tamika Chare, Marketing Coordinator at Home Instead Gloucester and The Forest of Dean

Thank you for your kind words, they mean a lot to the team who have found it a pleasure to support your mum and her partner.


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Review from Guy N (Son of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was initially very reluctant to agree to carers supporting him in his home when our step-mum had to be admitted to hospital for end-of-life care. However, he was soon singing the praises of his wonderful carers and the family gained tremendous peace of mind knowing that he was being regularly
looked on and that his care needs were being met. On several occasions, staff from Home Instead went over and above their contractual obligations (for example, staying with him for several hours before paramedics arrived after a fall). I have no hesitation in recommending the team at Home Instead.

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Review from S H (Daughter of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As someone who works in health care, the care and support that was bespoke to both my parents was truly first class. Carers were specifically chosen to form therapeutic relationships with both, and the changes to both their needs were swiftly identified and adapted accordingly.
The carers were all
respectful, and sensitive and became trusted friends to my parents and a source of comfort for us. They also gave end-of-life care when there was a sudden deterioration. This was planned professionally, quickly and delivered with compassion and dignity.

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Review from S B (Client) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came out of hospital and was met at my own home by one of the team, this was very comforting and thoughtful.
I feel I got to know each member of my team well and they got to know my routine and the way I wished tasks to be undertaken.

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Review from S P (Wife of Client) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and staff are excellent all very helpful and very caring always there to listen if any problems occur. I would definitely recommend Home Instead.

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Review from Debbie B (Wife of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the team at Home Instead Gloucester and The Forest of Dean are professional, caring, supportive and just make a huge difference to our lives. I am the full-time carer for my husband living with Alzheimer's disease and they enable me to keep going in that role by facilitating the breaks I need.
The carers are wonderful with my husband, always making him laugh but also supporting him in his needs - Companionship and practical skills. In addition, they see and do jobs to help me in the home. The team in the office are always available and communicates well with me and each other so there's always clarity. Basically, they're brilliant, I can't recommend them highly enough!

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Review from Elizabeth S (Wife of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone from Home Instead Gloucester and The Forest of Dean has been kind, professional and efficient. They have become friends and we are very fond of them. They take the trouble to walk with my husband and to engage him in conversation either with the newspapers or photograph albums.

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Review from J M (Son of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for your personal and highly professional service. All the carers were confident, caring and good-natured. This service provided a valuable addition to my mother's care during this time. With warm thanks.

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Review from J G (Daughter of Client) published on 12 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead gave me great confidence and peace of mind from the very first meeting we had. They offer a professional and flexible service and are always very helpful and supportive. Mum is always treated with kindness and respect and has a great relationship with her carers. I cannot recommend them
highly enough.

Reply from Deepak Pillai, Director at Home Instead Gloucester and The Forest of Dean

A big thanks for your kind words from the whole team of Gloucester


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Review from B C (Daughter of Client) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can thoroughly recommend the professional service and amazing level of care provided to my father by Home Instead. From our initial contact to the day of my father’s death, the staff supported us every step of the way. All care was provided with dignity and respect, with my father's needs and wishes
guiding every intervention. Nothing was too much trouble. Care was flexible and immediately stepped up to accommodate his deteriorating health. The carers were completely reliable, arrived when they said they would and attended to his every need. They quickly developed a rapport with us as a family and put us all at ease.
As a healthcare professional, I work alongside lots of care agencies in another part of the country and I can confidently say that I have never experienced an agency as good as Home Instead.

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Review from Jane H (Daughter of Client) published on 8 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We employed Home Instead for my father to help to assist with his personal care and getting out of bed and going to bed, meals and medication so that Dad still felt he had a degree of independence. This helped enormously so that we could concentrate on giving him quality time during the day. The team
developed a great rapport with Dad and liaised with myself and other family members and provided us with well-needed support. Home Instead were able to provide some greater support when Dad deteriorated and the times the carers came was the chance to take a break and give us the strength to continue with Dad`s care. I would recommend the Home Instead team for supplying wonderful, caring support to Dad and family members.

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Review from Claire H (Daughter of Client) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Entering the world of care was daunting to start with, but from my initial call to the day to day care of my Dad, the team at Home Instead have provided a fabulous service to both my Dad and the wider family. They are incredibly professional and do exactly what they say they are going to do, every time,
leaving us well informed and well cared for.
The team genuinely care for Dad, treating him with dignity as well as having a good giggle - it feels very personal.
Flexibility has been really important to us as Dad has unfortunately had a number of hospital stays, but the team at Home Instead have been right behind us, ready to re-commence care as soon as we’ve needed it.
I genuinely do not know what we would do without them.

Reply from Sharon, Reg Manager at Home Instead Gloucester and The Forest of Dean

Thank you so much for your kind words. It is very much our privilege to support your dad and the rest of the family where we can. Dad gives us as much joy as we are able to give him, and his sense of humour is encourageable. It is our pleasure to see him daily.


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Review from Lisa B (Daughter of Client) published on 5 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team were all very accommodating in supporting my mum when she needed support at home. The staff were excellent with communicating with other family members and me and would make changes to support when needed. I would happily recommend it to other families needing this support.

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Review from Anne J (Daughter-in-law of Client) published on 20 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We employed Home Instead initially to help my parents in law as they began to struggle with everyday tasks. The carers began by helping with cooking meals and light house work with there main achievement being developing a rapport with them which helped them accept help in their home. This helped enormously
when my father in law was taken into hospital, my mother in law was already familiar with many members of the staff and home instead did a wonderful job of keeping continuity going. They stepped in during a very difficult time to enable my mother in law to stay at home. We could not fault their flexibility and the support they gave to the entire family.

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Review from Sharon C (Daughter of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A completely wonderful, caring team - always a 'can do ' attitude!
With their care, my parents were able to stay living in their own home for longer before needing to move for specialist 24-hour care.
Totally reliable - the daily carers were fantastic not only in their professional standards of care
but also their friendliness and the respect and dignity they afforded my Mum and Dad.
As a family member, I also felt supported and reassured that I had up to date information available to me after each visit.
Any concerns regarding my parents were always passed onto me however small.
As a family, we would have absolutely no hesitation in asking the manager and his team to look after Mum and Dad again.

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Review from N H (Son of Client) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care given to my parents over more than a year. Staff always kind and gentle. Management always flexible and understanding. There were many challenges but all dealt with very well. Highly recommended.

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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Home Instead Gloucester and The Forest of Dean is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for Home Instead Gloucester and The Forest of Dean is calculated as follows: ( (65 Excellents x 5) + (1 Goods x 4) ) ÷ 66 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead Gloucester and The Forest of Dean is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (1)

Lizzie

Lizzie

Job Title: Care Manager

Joined: 2023

After a close family bereavement, Lizzie wanted to give back to the community and support others living in their own homes for as long as possible. Lizzie is passionate about making a difference to someone’s day and going above and beyond in providing the best care possible.


Lizzie started working for Home Instead Gloucester and The Forest of Dean as a part-time Care Professional in 2023. She soon realised that home care was a passion she wanted to follow and quickly became a full-time Care Professional, before taking up a recruitment and community engagement role.


When the opportunity for Care Manager at Home Instead Gloucester and The Forest of Dean became available, Lizzie was excited to continue her home care journey in a new role where she continues to make a positive impact by supporting her dedicated team, clients and local community.


Frequently Asked Questions about Home Instead Gloucester and The Forest of Dean

What Type of Services does Home Instead Gloucester and The Forest of Dean offer?

Home Instead Gloucester and The Forest of Dean offers Home Care.

How many Carers does Home Instead Gloucester and The Forest of Dean employ?

Home Instead Gloucester and The Forest of Dean employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Gloucester and The Forest of Dean to verify any information. View our terms and conditions. Home Instead Gloucester and The Forest of Dean has a Platinum Service – more info.