Home Instead Gloucester and The Forest of Dean

Corinium House, Barnwood Point, Corinium Avenue, Gloucester GL4 3HX
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Top 20 award
10 36 Reviews
  • Home Instead Gloucester and The Forest of Dean, Gloucester
Home Instead's mission is to change the face of ageing by providing dignified, reliable and relationship-led care to support people to continue to live independently in their own homes. They provide tailored home care services to the client's needs, offering personalised care plans to help individuals achieve their care and wellbeing goals.

Home Instead always goes the extra mile to ensure they offer the perfect, personalised solution from their experienced range of elderly home care services from companionship to live-in care.

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Care Provided by Home Instead Gloucester and The Forest of Dean

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Deepak Pillai (Director)
  • Admission Criteria
    • No medical care provided

Funding & Fees Guide for Home Instead Gloucester and The Forest of Dean

  • Prices

  • Our fees are based on the level and complexity of support needed.
    Our support is bespoke to the individual seeking care so the fee would be based on an obligation-free consultation.
    Please contact us to learn more about the services we provide.

Home Instead Gloucester and The Forest of Dean Reviews (36)

Total of 36, showing 21-36
10

Home Instead Gloucester and The Forest of Dean has a Review Score of 10 (9.985) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead Gloucester and The Forest of Dean has 36 reviews.

Overall Experience

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Review from Louise G (Daughter of Client) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Home Instead have been caring for both my parents, I can clearly see Mum and Dad are so much happier.
The carers are cooking them proper meals, assisting with housework and providing excellent personal care for Mum.
Right from the start when we first met the manager, who came out and met my
parents, we could just tell this a team who really do care and enjoy the work they do.
All of the carers who have helped mum and dad are brilliant, I have to say the caregiver goes above and beyond and we are so grateful as a family for all the help.

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Review from Barbara C (Daughter of Client) published on 29 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having always been fiercely independent, it was my mum's last wish that she could spend her final days at home and we were all determined that this should happen. To do so we needed help and support and it was very important we had the right kind of support. A family friend recommended Home Instead.
I
am so pleased she did! The girls from Home Instead were fantastic going over and above our expectations! So professional, friendly, caring, empathetic and above all treated Mum with great dignity and kindness, always finding time to talk to Mum and include her in their conversations. They were also a source of comfort and reassurance to us, sharing sorrow when times were tough. In short, we could not have managed those last few weeks without their cheery support and reassurance.

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Review from Rebecca M (Daughter of Client) published on 27 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has advanced vascular dementia, moved in with me at the beginning of August and I was seeking help to be with her two days a week. From the outset, I found Home Instead very professional and efficient. We have two helpers on the different days and I would say that they go beyond the remit.
Mum does colouring, jigsaws, has trips out for coffee, walks and has had a baking session in the run-up to Christmas; she is stimulated and thoroughly enjoys the activities and company. Her carers have ongoing training and are kind and thoughtful, looking for new activities that Mum might enjoy. I would highly recommend Home Instead.

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Review from Shirley S (Daughter of Client) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We engaged Home Instead to provide support to my parents, who despite their age and poor physical/mental health still consider themselves to be independent and who were, initially resistant to the idea of having people come to support them. The Care Coordinator very quickly established a rapport with
them at the initial meeting and helped them to have the confidence and trust to accept support. Once support commenced a few months ago the team members who have been working to support my parents have been excellent. They have established a great relationship with them and are clearly sensitive and respondent to their needs and preferences, demonstrating a flexible approach to changing circumstances. The team members are clearly well trained and very caring with a proven ability to establish a trusting relationship with my parents who were initially resistant to the idea of support. We benefit from excellent communication and constructive feedback from Home Instead. Very happy

Reply from Deepak Pillai, Director and CAREGiver at Home Instead Gloucester and The Forest of Dean

Dear Shirley,
Many thanks for your kind words. We are really pleased to hear that you find our relationship-led approach to care effective.


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Review from Deirdre H (Daughter of Client) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my mother's stroke, it was with a great deal of trepidation that my brother and I engaged the services of a care provider. She requires help with all aspects of personal care and is unable to move around unassisted. Home Instead came out to meet with us and from the outset we were impressed.
The attention to detail was astonishing, carefully sifting through Mum's preferences for how she likes to live, finding out about her history and gaining an understanding of Mum's personality.
We had no reason to worry at all. The wonderful ladies who visit Mum 4 times a day are all consummate professionals who carry out all tasks with great dignity and respect. Best of all, they treat my wonderful mum with compassion, kindness and humour. They never reduce her to "a job" but embrace her as a friend they genuinely enjoy spending time with and Mum loves them.
Home Instead has given us a degree of reassurance about Mum's wellbeing that we never imagined possible and we are all very grateful.

Reply from Deepak Pillai, Director at Home Instead Gloucester and The Forest of Dean

Many thanks for your kind feedback. It is heartening to hear that our relationship-led care is giving you reassurance and peace of mind.
Warm regards.
Team Home Instead


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Review from Ronald T (Client) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Home Instead, this being the first time I have used this service. Both my wife and I have been extremely grateful for the care, kindness and consideration shown by our carer.

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Review from Tracy S (Daughter of Client) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad have never had a cleaner or any sort of help so it was a huge step to take and one everyone was nervous about. However, the manager got to know them personally and ensured they received just what they needed. Having home help has relieved us of some of those everyday tasks that suck energy
and precious time. It’s only been a week but it has been a real game changer for us already!

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Review from Myra P (Client) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like to see my caregivers. They make my day. I feel so comfortable and happy after they have supported me.

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Review from Sharon C (Daughter of Client) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Home Instead went above and beyond to provide my mother with emergency care coming out of hospital. Her communication with me was excellent and she was always honest about what might be achievable. The caregivers have been lovely and treated Mum with kindness and respect. I am kept informed
of any concerns and what can be done. I have been delighted with the quality of the care team.

Reply from Deepak Pillai, Director and caregiver at Home Instead Gloucester and The Forest of Dean

Dear Sharon,
Many thanks for taking time to share your kind feedback. Our team will be delighted see this.


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Review from Shirley S S (Daughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead - Gloucester and The Forest of Dean have been professional and wonderfully caring for my mother. At very short notice they have made extra visits to care for mum. My mother looks forward to a lovely, friendly face everyday to help her shower, dress and get breakfast. All staff go beyond
the realms of their duty to provide a caring role for mum. She is ninety one years old and needs help in everyday tasks to enable her to stay in her own home. I cannot recommend the staff and agency highly enough. They give me peace of mind as I live fifty miles away.

Reply from Deepak Pillai, Director at Home Instead Gloucester and The Forest of Dean

Dear Shirley,
Thanks for your kind feedback. Our care champions love supporting your mom and they would be delighted to see your feedback.
Warm regards


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Review from Linden W (Son of Client) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum needed a care package to be sorted after another fall and recovering from Covid 19 over the Christmas period. Despite all my enquiries, the local council was not able to offer any help as mum did not meet the criteria set by the local authority. However, they suggested a private care company.
We had seen Home instead advertised on the Tv so we called the office, the professional service offered was second to none, they arranged a home visit within 24 hours and they went through our options with clear and precise advice. They chatted to mum in order to try and match the best Carers for mum. We signed up and the care package started on the following Monday. We have regular calls from the office checking how things are going, and are totally amazed just how much difference the care has made to my Mum.

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Review from Wendy S (Daughter of Client) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a lot of thought about who I was prepared to entrust the care of my elderly and frail mother to, I contacted Home Instead. I live some distance away so regular visits aren’t possible.
From the outset, they were friendly and actually listened to what I felt my mother needed. They have taken real
care in providing someone who my mother can get on with and ensure where possible the same person visits at a time convenient to her.
I am always contacted if there are any issues or concerns and they have gone out of their way to assist in my mother living an independent life.
I can’t thank you enough for the peace of mind you are giving me.

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Review from Mike F (Son of Client) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been fabulous and helpful looking after my Mother. I live over 70 miles away from mum with covid travel restrictions in place. I am very pleased with their attention to detail, first-class and they really care. Always available, I feel confident my mother is receiving the very best
care possible.

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Review from Anthony M (Client) published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience with a very thorough explanation of what going to be provided by the carers. Their timings to attend me at my home for two weeks initial recovery and a clear quotation of the costs involved.

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Review from M W (Client) published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The helper is efficient and cheerful and helps happily with everyday chores in the house. I am feeling better for her visits.

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Review from Sally C (Daughter of Client) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very responsive and supportive care provider including their staff. Management shown to be very knowledgeable and responsive. All service provided so far reflects the care needs and have met all expectations. It's great to have continuity of care as this really matters to us rather than having different
people coming to visit us.

Reply from Deepak Pillai, Director at Home Instead Gloucester and The Forest of Dean

Thank you for leaving a review and mentioning our focus on continuity by ensuring the same Caregiver. We are proud to be a client-centric care provider and so the team here at Home Instead Gloucestershire is always thrilled to hear a compliment from a happy family member. And our Caregivers would be delighted to see your feedback and as always is a great motivation for them to keep delivering great care.


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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Home Instead Gloucester and The Forest of Dean is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for Home Instead Gloucester and The Forest of Dean is calculated as follows: ( (65 Excellents x 5) + (1 Goods x 4) ) ÷ 66 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead Gloucester and The Forest of Dean is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (1)

Lizzie

Lizzie

Job Title: Care Manager

Joined: 2023

After a close family bereavement, Lizzie wanted to give back to the community and support others living in their own homes for as long as possible. Lizzie is passionate about making a difference to someone’s day and going above and beyond in providing the best care possible.


Lizzie started working for Home Instead Gloucester and The Forest of Dean as a part-time Care Professional in 2023. She soon realised that home care was a passion she wanted to follow and quickly became a full-time Care Professional, before taking up a recruitment and community engagement role.


When the opportunity for Care Manager at Home Instead Gloucester and The Forest of Dean became available, Lizzie was excited to continue her home care journey in a new role where she continues to make a positive impact by supporting her dedicated team, clients and local community.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Gloucester and The Forest of Dean to verify any information. View our terms and conditions. Home Instead Gloucester and The Forest of Dean has a Platinum Service – more info.