Polly Care Services

Room 9118 Access House, 141 Morden Road, Mitcham CR4 4DG
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9.3 4 Reviews
  • Polly Care Services, Mitcham
Polly Care Services understands the importance of maintaining independence and comfort while receiving the care needed. The team of dedicated professionals is committed to delivering high-quality, person-centred home care solutions tailored to meet the unique needs of each individual.

Services offered by Polly Care Services include:

Personalised care plans: Polly Care Services designs customised care plans to address client's specific requirements and preferences, ensuring a comfortable and supportive environment.

Skilled care workers: The team consists of trained and compassionate caregivers who prioritise the well-being and dignity of those under their care.

Comprehensive range of services: From assistance with daily activities to specialised care for medical conditions, the team provide a wide range of services to enhance the quality of life for clients.

Flexible scheduling: Polly Care Services understands that each situation is unique, and the flexible scheduling options accommodate the diverse needs of clients and their families.

Whether you or your loved ones require short-term assistance or long-term care, Polly Care Services is dedicated to fostering a safe and nurturing environment in the comfort of your home.

Please contact the team directly to discuss how Polly Care Services can support you or your loved ones in achieving the highest quality of life.

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Care Provided by Polly Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Maria Sali-Rodriques (Manager)

Funding & Fees Guide for Polly Care Services

  • Prices

  • Care starts from £20.00.

  • Please contact us for more information.

Polly Care Services Reviews (4)

9.3

Polly Care Services has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Polly Care Services has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
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Date Published

4
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4
0

Review from Kate R (Daughter of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Polly Care provided excellent care for my father and very considerate of the family's needs as a whole. The staff were thoughtful, professional and experienced and were very friendly and easy to engage with.

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Treated with Dignity

Value for Money

Review from Jacqueline C (Wife of Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout August, September and into October, Polly Care Services provided a carer to help my husband shower and dress in the morning and prepare for bed in the evening. The carers were professional, helpful, friendly and kind and were instrumental in my husband being able to regain confidence in his
capability to shave, shower, dress, etc, I can thoroughly recommend Polly Care Services and have already done so, to a friend who needed help.

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Review from Gary B (Son of Client) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can thoroughly recommend the team at Polly Care, they looked after my mum extremely well.
The kindness and professionalism were exemplary, and nothing was too much bother.
My Mum came to think of the team as part of the family.
When she had a fall one of the carers contacted us and then an ambulance
and waited till Mum left for the Hospital, far exceeding her booked time.
They gave excellent advice and recommendations to ensure Mum got the best possible care.
If you ever need care for a relative, save yourself time go straight to Polly Care.

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Review from Wendy S (Daughter of Client) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful team and care provided. The Polly Care team have been outstanding in the care they provided for my father and have gone out of their way to help him and us during an emotional and stressful time. I would highly recommend Polly Care, thank you again for all of your support.

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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Polly Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Polly Care Services is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Polly Care Services is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Polly Care Services

What Type of Services does Polly Care Services offer?

Polly Care Services offers Home Care.

How many Carers does Polly Care Services employ?

Polly Care Services employs 9 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Polly Care Services to verify any information. View our terms and conditions. Polly Care Services has a Premium Service – more info.