Your Choice Care & Support Ltd

Unit 28 Airport Business Centre, Thornbury Road, Estover, Plymouth PL6 7PP
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9.9 17 Reviews
  • Your Choice Care & Support Ltd, Plymouth
Your Choice Care & Support Ltd have over 30 years of experience providing care and support to vulnerable adults and the elderly in the Plymouth area. This support includes personal care, administering medication, support with meals and nutrition, accessing the community, social activities and a befriending service at home. Your Choice Care & Support can provide a break for main carers, giving them the peace of mind they need to relax and enjoy their quality time.

One of the challenges that many experience in later years is loneliness. Feeling alone can have significant, detrimental effects on the mental wellbeing of anyone, at any age. The risks that stem from loneliness are particularly well observed among the older population. If you need a friendly face just for a few hours a week, or care, support and friendship on a daily basis, Your Choice Care & Support can meet your needs.

Your Choice Care & Support Ltd, prides themselves on providing a professional service with experienced and compassionate staff. All staff are thoroughly vetted and undergo a disclosure and barring check prior to joining the team.

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Care Provided by Your Choice Care & Support Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Your Choice Care & Support Ltd
  • Person in charge
  • Sally Rogers (Director)

Funding & Fees Guide for Your Choice Care & Support Ltd

  • Prices

  • Private rate
    Monday to Friday - 0700 hrs to 2300 hrs = £27 per hour.
    Weekend - 0700 hrs to 2300 hrs = £28 per hour.
    Waking night - 2200 hrs to 0700 hrs = £31.50 per hour.

  • Minimum visit time will be 30 minutes

Your Choice Care & Support Ltd Reviews (17)

9.9

Your Choice Care & Support Ltd has a Review Score of 9.9 (9.945) out of 10, based on 10 reviews in the last 2 years. Over all time Your Choice Care & Support Ltd has 17 reviews.

Overall Experience

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Review from T W (Daughter of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found carers to be professional when supporting my dad in the home. They always treat him with respect and make sure he understands what they are doing with him. I am confident in the care given by the team and feel happy and secure knowing that my dad is in safe hands.

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Review from N F (Son of Client) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, efficient service delivered effectively and in a caring manner. Staff go above and beyond regularly!

Reply from Sally Rogers, Manager at Your Choice Care & Support Ltd

Thank you for your feedback. Your views are so important to enable us to continually improve the service we provide to our service users, ensuring they receive the best possible care and support they need.


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Review from Jayne D (Daughter of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers support my mum in her own home. The team have been fantastic with everything they do. Mum enjoys seeing all the different people and enjoys the chats. Thank you for all the hard work really appreciate the help.

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Review from Emma M (Daughter of Client) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was diagnosed with cancer in March and passed away in April. Prior to that mum had Multiple Sclerosis for 30 years and had several care companies visit her in the home. But 'Your Choice Care and Support' exceeded the standard of any of the others.
The professional and friendly way they approached
the whole family was incredible. Mum said that when she knew she needed palliative care at home she was glad it was 'Your Choice' as she trusted them and knew they would take care of her.

Reply from Sally Rogers, Manager at Your Choice Care & Support Ltd

Thank you so much for your kind words. It is lovely to know that your mum had such a good relationship with her carers, feeling assured and at ease with them. Supporting both your mum and the family is such an important part of the care the carers provide.


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Review from Karl M (Son-in-law of Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring group of staff who looked after my mother-in-law. Treated her with respect and were very thoughtful, would definitely recommend. A professional service with friendly staff. Plymstock team, Your Choice Care.

Reply from Sally Rogers, Manager at Your Choice Care & Support Ltd

Thank you so much for your feedback, I know the carers strive to provide a first-class service and to support everyone involved with the people they are caring for. We appreciate feedback and will certainly pass on your comments to all staff involved in your mother-in-law's care.


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Review from Kate H (Daughter of Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your Choice were the care company for my Mum for 18 months and were fantastic. They treated my Mum with dignity, respect, care and kindness. My Mum always sang their praises.
During the last two weeks of Mum's life they went above and beyond to make sure they were not only there for Mum but also the
family. My Mum felt safe and their care enabled her to fulfil her wish of passing away peacefully at home with her family. I cannot recommend Your Choice enough.

Reply from Sally Rogers, Manager at Your Choice Care & Support Ltd

Thank you for such a positive review. We strive to provide a high quality of care and our staff are committed to making sure this happens. It is lovely to hear that the care received was such a support, not only for your mum but for all the family.


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Review from Nicola R (Daughter of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I travelled over from New Zealand to visit my mum, I am literally blown away by the amazing care that the staff have given my mum, they are so kind and friendly and communicate with her so well, it really is such a blessing that without the help my mum would be in a care home, because of the wonderful
work they all do allows my mum to live in her home with all her belongings around her.
Thank you.

Reply from Sally Rogers, Manager at Your Choice Care & Support Ltd

Thank you for taking the time to write such a positive review. Our staff are committed to supporting people to stay in their own homes. It is so important that people with care needs are given the choice and support to stay in their own homes with familiar surroundings and memories. These reviews also help and assure us that our carers are providing a standard of care we are proud of. Many thanks.


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Review from N W (Great-granddaughter of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team that visits my great-granddad are very nice. It is so nice to see how he interacts with them and is always happy when then they come to help him. they always do their best to help him live his life as best as he can at home.

Reply from Sally Rogers, Manager at Your Choice Care & Support Ltd

Thank you for your positive feedback. It is nice to hear your great grandad is happy with the care he is receiving and interacting well with the carers.


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Review from F G (Nephew of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Your Choice Plymouth has provided a continuing high level of care for my elderly Aunt (93) for over 3 years. She receives 4 visits a day which provide a comprehensive care package, meeting all her needs, even in the short space of time they are allocated. Their dedication has meant that
my Aunt has been transformed from being entirely bed-bound to now getting out of her bed, sitting in her chair, and enjoying a far better standard of life as a result. As I live up country, I cannot attend anything as much as I would want, so to know that she is being so well cared for is a great comfort. They liaise with me frequently on all matters and keep me informed. I am indebted to the senior carer and his team for their dedication and hard work.

Reply from Sally Rogers, Manager at Your Choice Care & Support Ltd

We appreciate the time you have taken to write such a positive review. It is lovely to hear that the high standard of care being received by your aunt has made such a positive difference to her standard of life. I know how rewarding it is for the team involved, to see such a positive difference in your aunt.


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Review from Lynn A (Sister of Client) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister, being a carer herself, was very happy with the care she received from the team. A lovely rapport was built between my sister and the carers, she always spoke to the family about her conversations and laughter with the team. Not only did the team look after my sister but they really looked
after the whole family in my sister's last few weeks. I would 100% recommend the team to anyone in need of very hard-working, kind and compassionate carers.

Reply from Sally Rogers, MD at Your Choice Care & Support Ltd

Thank you for such a positive review. We strive to provide a high quality of care and our staff are committed to making sure this happens. It is lovely to hear that the care received was such a support for all the family.


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Review from Patrick M (Son-in-law of Client) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has late-stage dementia and is bedbound; she has been cared for by this company for a couple of months now. She is treated with respect and dignity by all of the carers that come to visit her and has a rapport with them; I would even go as far as to say that she looks forward to their
visits. She visibly brightens up when they come in to see her and listens intently when she talks about her younger days. In addition, the carers have been great with all members of the family, letting us know if they have any concerns and reminding us that they are not only there to care for my mother-in-law but, and I'm sure that this is outside of their remit, they provide a sounding block for any anxieties that we have as a family. The carers who attend to her have, in a short space of time, become more like friends than carers.
A first-class service that I cannot fault.
Many thanks from all of the family to all your fabulous team.

Reply from Sally Rogers, Manager at Your Choice Care & Support Ltd

Thank you so much for your kind words. I am so pleased that your mother-in-law has settled so well with the care team; I know they enjoy visiting.


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Review from Marion H (Wife of Client) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very pleased with our carers, although it's only been a week we are impressed with the standard of care and also how friendly they all are. Management was very helpful and easily able to contact out of hours.

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Review from Frances H (Client) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks for the opportunity to thank all the carers for the wonderful work that they do. I could not live without them. All staff are kind, caring and I look forward to seeing them each day.

Reply from Sally Rogers, Manager at Your Choice Care & Support Ltd

Thank you so much for your feedback. It is so important that we know your experience with the service we provide.


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Review from Jean P (Client) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care company was my excellent choice over 2 years ago. I have received first-class service from various carers 3 times a week since then. Recently I have the luxury of 2 carers who have become friends and have never let me down. They often do little jobs outside their remit - all within the half-hour
allotted. I am 91 years old.

Reply from Sally Rogers, Manager at Your Choice Care & Support Ltd

Thank you so much for your kind words, the carers enjoy visiting and supporting you.


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Review from Paul M (Son of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad gets from the company is amazing. They always listen to him and help him meet his needs. If we didn't have the carers in to help, I dont know what we would do. Everyone is friendly and funny, and I wouldn't want to change a thing. Great people and great company.

Reply from Sally Rogers, Manager at Your Choice Care & Support Ltd

Appreciate your positive feedback, pleased you and your dad are so happy with the care your dad is receiving.


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Review from Deborah W (Daughter of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Your Choice Care & Support staff is that it is more than just a job to them. They are kind, thoughtful and considerate to my mum, always making time to have a chat about the old days with her and making her laugh, which I believe is a very important part of the role, along with the
caring aspect.

Reply from Sally Rogers, Manager at Your Choice Care & Support Ltd

Thank you, Deborah. I know all the carers love visiting and spending time with your mum, especially listening to the stories she tells of all her past adventures.


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Review from C F (Friend of Client) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a company. I have been absolutely amazed and we are thankful for the kindness, diligence and respect that has been show. All of the staff have been so amazing and the attention to detail is beyond any care company we have used previously. From the bottom of our hearts thank you for all that you
do!

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Current Review Score: 9.9 (9.945)

Overview of Review Score

The Review Score of 9.9 (9.945) out of 10 for Your Choice Care & Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.945 for Your Choice Care & Support Ltd is calculated as follows: ( (52 Excellents x 5) + (3 Goods x 4) ) ÷ 55 Ratings = 4.945

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Your Choice Care & Support Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (4)

Sally

Sally Rogers

Job Title: Director/Registered Manager

Joined: 2019

Sally has over 30 years of experience in the care sector. Originally beginning her career as a carer, Sally has worked in both residential/nursing care homes and domiciliary care.


Over the years Sally has progressed from a carer role, working her way up to co-coordinator, deputy manager and eventually registered manager for a large domiciliary care company including extra care units.


In 2019, using her many years of experience and knowledge, Sally established her own company, Your Choice Care & Support Ltd, and is now supported by a dedicated team of staff.


Kimberly

Kimberly Tucker

Job Title: Manager

Joined: 2020

Kimberly has experience in the care industry, initially as a carer back in 2015, working her way up to a managerial level where she managed an extra care unit, working closely with vulnerable adults, Prior to this, Kimberly managed a social inclusion service for residents within a care setting.
In 2020 Kimberly joined Your choice Care & Support Ltd as a manager where she constantly strives to develop new skills in 2021 completed her level 5 leadership and management diploma in Health and Social Care.


Rachel

Rachel Humphries

Job Title: Senior Care Coordinator

Joined: 2020

Rachel has worked in the care sector for over 12 years. Initially, Rachel worked in the offices of a large care company, in the finance department.


Over the years Rachel has developed her skills, not only in an administrative role but also working as a carer supporting people in their own homes. working her way up to a coordinator.


Rachel was one of the first to join Your Choice Care & Support Ltd, as a senior coordinator where she uses her knowledge of both finance and care to support our team of staff.


Matt

Matt Bishop

Job Title: Team Leader

Joined: 2022

Matt is one of our Team Leaders, supporting carers as well as providing care to our service users.


He has previous experience and prior to joining Your Choice Care & Support Ltd, he started his career as a support worker progressing to a managerial level...


Matt is an enthusiastic and dedicated member of our team and works closely with carers, to develop their knowledge and also with our service users, making sure a high level of care is maintained.


Frequently Asked Questions about Your Choice Care & Support Ltd

What Type of Services does Your Choice Care & Support Ltd offer?

Your Choice Care & Support Ltd offers Home Care.

How many Carers does Your Choice Care & Support Ltd employ?

Your Choice Care & Support Ltd employs 17 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Your Choice Care & Support Ltd to verify any information. View our terms and conditions. Your Choice Care & Support Ltd has an Enhanced Service – more info.