Audley Care Nightingale

Audley Nightingale Place, 3 Nightingale Lane, Clapham Common, London SW4 9AH
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9.9 25 Reviews
  • Audley Care Nightingale, London
Audley Care Nightingale (office based in Clapham), provides care to owners in the village and those living within the community within close proximity to Clapham Common, ensuring the promptest response possible.

Audley Care Nightingale believes in honesty, integrity and pride in what they do and respect for those they do it for. Audley has a deep responsibility for the quality of individual lives and for people's basic rights as human beings. It's a responsibility they bear with great pride, and it's a privilege to do so. Best of all, you always remain in control.

What matters is that the home care services you receive are the best fit for your lifestyle and specific to your home – no matter how much or how little you require. Audley does not have pre-packaged care programmes; you choose the services you want and you only pay for what you use. No job is too small. They are on-call every minute of every day.

Call and they'll email or post you the information that you want.

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Care Provided by Audley Care Nightingale

  • Type of Service
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Malaya Serafica (Branch Manager)
  • Admission Criteria
    • No restrication at present.

Funding & Fees Guide for Audley Care Nightingale

  • Prices

  • Price ranges £23.75 - £32.30

  • Fees are dependent on services required, these can be discussed in more details at point of enquiry

Audley Care Nightingale Reviews (25)

Total of 25, showing 1-20
9.9

Audley Care Nightingale has a Review Score of 9.9 (9.881) out of 10, based on 19 reviews in the last 2 years. Over all time Audley Care Nightingale has 25 reviews.

Overall Experience

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Date Published

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6

Review from Elizabeth C (Daughter of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who is aged 95 and has dementia, attends the Audley Care Nightingale village three mornings a week and has a one-to-one carer assigned to her. Every aspect of her time there is carefully considered by the team so as to ensure that she gets the most from her visits. From the moment she walks
through the door she is welcomed like a family member. The rota is organised to ensure continuity of personnel (so important for someone with dementia). Much thought goes into the activities in which she engages, having regard to her physical and cognitive impairments. Recently we were sent a video of our mother engaging in a game of table tennis! She was so obviously loving it and it was the perfect illustration of the determined efforts of the care team to continue to engage her in suitable activities in circumstances where many others would simply leave her sitting in a chair. As a family we would unhesitatingly recommend them to anyone looking for care for an older relative.

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Review from Jennifer M (Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Following hip surgery, I required some care with showering etc in the large disabled shower room in the basement. In the beginning, they delivered my evening meals to me in my apartment, dead on time. The rotas were kept on time always. Most of the carers were cheerful, efficient and helpful to me whilst
I required some help. One lady was very good with sorting out the rotas. They were all very helpful for me to get back on my feet as normal!

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Review from R F (Nephew of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After feeling concerned about whether my aunt was receiving sufficient care last year, we have worked with the team to review the situation over the last couple of months. The Audley care team have really stepped up, in particular in supporting my aunt and us when she went into hospital recently. It
was a lifeline to have them oversee her return home and to ensure continuation of care and we are really grateful for this and for continuing to oversee her needs.

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Review from D C (Son of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum needed urgent support following the development of a nasty ulcer on her leg, Audley was very quick to get a care plan in place. This included regular visits during the day to ensure she was keeping her leg elevated and to ensure medication was being taken. They also arranged for her medication
to be provided in blister packs which made dealing with her memory problems resulting from Alzheimer's easier.
The carers were very helpful and caring.

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Review from J R (Stepdaughter of Client) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Audley Nightingale have always provided my stepmother with professional and considerate personal care whenever she has needed it, whilst respecting her dignity and independence. They have also been proactive in helping to identify areas of need and suggesting solutions before problems arise.

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Review from D C (Client) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Audley carers looked after me following surgery for a total hip replacement. As I live alone their care and attention were invaluable. I could not have coped without them. They prepared meals and took care of the housekeeping.

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Review from P V (Wife of Client) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only been living at Nightingale Place for a little over a month but so far it has proved to be the supportive environment we were seeking, as my husband has Parkinson's Disease and Dementia with Lewy body.
The Care Manager has been very responsive to my husband's needs and has worked with me
to identify members of her team who best match his personality and support him most effectively, which can be quite challenging given the significant fluctuations in his condition.
Staff have been calmly competent in delivering both personal and companionship care while getting to know him and encouraging him to do as much as he can.
There were a few early communication issues that were rapidly resolved and as a carer, I too now feel well supported by the Audley Team.

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Review from A D (Wife of Client) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a resident and suffers from Parkinson's disease and dementia. He has been very well cared for. Most of the staff are very kind, helpful and efficient. I would like to have named one particular carer who has been quite outstanding but as I am not allowed to mention names in this review,
I can't do this.

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Review from Alice D (Sister of Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team have been very proactive in supporting my brother, who has a rare form of Parkinsonism. His needs have been closely monitored by the care manager and her team and his care plan adapted as necessary. There is easy and full communication with the care manager and team. For family members
and close friends it's a huge relief to know that he is in a safe environment with caring and friendly staff on hand 24/7.

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Review from Alan L (Partner of Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The last few months have been challenging to say the least as, in addition to my partner being seriously ill, I have also had serious health problems. What is very clear, however, is that moving to an Audley Village was the right decision.
When I was rushed into hospital the transition to full-time
care for my partner was seamless and I had no concerns about his welfare. The care team are wholly supportive and work together to provide for all of his needs and that was extended to me on my discharge from hospital.
The alternative would have been a nursing home, absolutely soulless not like being in your own home.

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Review from D F (Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a carer coming twice a day, once in the morning and again in the evening - for 15 minutes both times. This works well for me for the moment. I have Type 2 diabetes and the carers make sure I have tested my blood sugar and taken my medication.

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Review from L D (Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault anything that was done to help me on that, or the following days. The only thing that might have been additionally helpful would have been the payment of the taxi fare when I arrived back at Audley from the hospital. I wouldn't have had to fumble about for my cards, and this fare could
then have been added to my monthly account.

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Review from Eleanor F (Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Returning from many years abroad I felt insecure about managing to live on my own with a neuro-degenerative disease. Nightingale Court has provided the perfect combination of independence and peace of mind, both for myself and for my family and friends. This was put to the test my very first weekend
when I knocked myself out in a lift; duty staff were on hand within minutes and checked every couple of hours for signs of concussion. The Care Manager keeps an eye on both the physical and the psychological well-being of flat owners. In my case, a brief, late evening visit by a member of the Care Team has been instrumental in helping me adjust and adapt, providing laughter and marking a full stop to the day.

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Review from Miranda L (Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingale Place is such a warm and friendly place to live and so convenient. It is near supermarkets, a post office, a chemist and a flower seller. There are buses and a tube station and there is (even) a wine shop!

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Review from Alice L (Sister of Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my sister hurt her back, the care team manager immediately put together a comprehensive care plan with calm and kind efficiency to make sure she was properly looked after around the clock. Most striking was how the whole team went the extra mile to make sure she was exceptionally well looked after
and their gentle good humour and friendly approach meant her spirits were kept high during a difficult period. The team kept in constant touch with both my mother and me throughout the period which was very comforting and meant we could put our minds at rest that she was happy and well cared for in her own home.

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Review from Andrew H (Partner of Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has an incomplete spinal injury at C4, a hepatic brain injury, type 2 diabetes and sleep apnea. We live in a retirement village with on-site care. The village care manager has first-class skills in recruiting and training staff. We are very satisfied.

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Review from James T (Client) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

High standard of care continously. Well-managed by supervisors. Very good attitude of carers.

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Review from Jan W (Client) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my dealings with the care staff have been a nice experience.

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Review from Charlie W (Daughter of Client) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having previously tried and been let down by three different agencies, I can safely say that Audley Care are fantastic. The team (management and carers alike) are incredibly efficient, diligent and extremely nice. I'm kept informed all the way along and feel fully confident that Mum is in the best hands
and that I also am being supported. I'm so grateful and recommend them to everyone.

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Review from A B (Client) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my apartment and the village is friendly and clean. Very good swimming pool.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Audley Care Nightingale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Audley Care Nightingale is calculated as follows: ( (96 Excellents x 5) + (13 Goods x 4) ) ÷ 109 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care Nightingale is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (1)

Malaya

Malaya Serafica

Job Title: Care Branch Manager

Joined: 2021

Over 13 years in the Care Industry, QCF Level 7 Postgraduate in Health and Social Care Management and a Nursing Degree.


Frequently Asked Questions about Audley Care Nightingale

How many Carers does Audley Care Nightingale employ?

Audley Care Nightingale employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Audley Care Nightingale to verify any information. View our terms and conditions. Audley Care Nightingale has an Enhanced Service – more info.