Right at Home (Stevenage, Letchworth and Hitchin)

The Business & Technology Centre, Bessemer Drive, Stevenage SG1 2DX
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10 34 Reviews
  • Right at Home (Stevenage, Letchworth and Hitchin), Stevenage
Right at Home (Stevenage, Letchworth and Hitchin) provides versatile care packages, built to specific caregiving needs and preferences, helping families with vulnerable members who need assistance around the home, as well as for post-hospital care. They offer their services in Arlesey, Baldock, Hitchin, Letchworth, Stevenage, Stotfold and all surrounding areas.

Clients can benefit from personal care and companionship, help with mobility and short-term respite needs. All care workers are experienced and committed to the provider's vision of supporting dignity and independence.

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Care Provided by Right at Home (Stevenage, Letchworth and Hitchin)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Liza Bolden (Manager)

Funding & Fees Guide for Right at Home (Stevenage, Letchworth and Hitchin)

  • Prices

  • from £29.95 per hour

Right at Home (Stevenage, Letchworth and Hitchin) Reviews (34)

Total of 34, showing 1-20
10

Right at Home (Stevenage, Letchworth and Hitchin) has a Review Score of 10 (9.967) out of 10, based on 10 reviews in the last 2 years. Over all time Right at Home (Stevenage, Letchworth and Hitchin) has 34 reviews.

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Review from N S (Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very likeable, kind and caring people. They are so helpful, nothing is ever a chore to them. They all go above and beyond of my expectations.
They brighten up my day. I look forward to them coming to the house.
They care for me and my environment.

Reply from Christopher Neal, Managing Director at Right at Home (Stevenage, Letchworth and Hitchin)

Thank you so much for the feedback, it is appreciated. We all enjoy having you as a client and the team are all committed to providing you with the best possible service. Thanks again.


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Review from Annabel N (Daughter of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home provides home care support when needed with thoughtfulness, compassion & efficiency. It is well run & the team always try their very best to fit in with your needs. All the carers are kind, bright, well trained & fit around the client, understanding the needs of the frail. A much-needed
service provided well. If only there were more companies like this one, the world would be a better place.

Reply from Christopher Neal, Managing Director at Right at Home (Stevenage, Letchworth and Hitchin)

Your feedback is wonderful to read, the team is full of people who genuinely care about the wellbeing of our clients and comments like yours really make a difference. Thank you.


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Review from Paul F (Son of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had Right at Home carers for the last month and the care and support my mum has received has been so good and professional, we have heard first-hand Mum laughing with the carers and enjoying the company and support she is receiving from them.
I have been surprised at the professionalism of
the office staff returning emails very timely and with detailed information which gives me and my brother and sister a great piece of mind knowing Mum's in good care.

Reply from Christopher Neal, Managing Director at Right at Home (Stevenage, Letchworth and Hitchin)

It is wonderful to read your feedback and we're all thrilled that it is working out well. Thank you again, best wishes.


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Review from Wendy W (Mother of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home provides in-home and social support for my son who has learning disabilities and Autism. We started using Right at Home in January 2024 and I can't praise the staff enough. My son enjoys all his home visits and trips out with the carers and the office staff are always friendly and helpful.
The carers assist him with meal preparation and simple household tasks and are also happy to play games and chat about music or things on a particular streaming service! They take him on trips out to the local amusement arcade, and local restaurant and have a trip to Southend planned for the summer. Since their visits, his confidence has grown which is very important for someone with a social communication disorder. I feel very fortunate to have found Right at Home and wouldn't hesitate to recommend them.

Reply from Christopher Neal, Managing Director at Right at Home (Stevenage, Letchworth and Hitchin)

We're thrilled with your detailed feedback about our homecare service. It is so good to hear that we're making a positive difference & the team really enjoys supporting your son. I'm looking forward to hearing about the Southend trip, let's hope the weather's good! Best wishes.


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Review from Linda P (Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are capable and enthusiastic, caring and efficient and prepared to go the extra mile.

Reply from Christopher Neal, Managing Director at Right at Home (Stevenage, Letchworth and Hitchin)

Thank you for your feedback on the team and their capabilities, it is very much appreciated, best wishes from all of us.


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Review from P O (Mother of Client) assisted by family/friend published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the service being received for my son. The staff are all friendly and welcoming and make me feel at ease. A big weight lifted from my shoulders.

Reply from Christopher Neal, Managing Director at Right at Home (Stevenage, Letchworth and Hitchin)

That's fantastic to hear, thank you for your feedback, the whole team is passionate about the high standards of support they provide and they also thoroughly enjoy supporting your family!


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Review from Marissa M (Daughter of Client) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are so lovely with my Mum - she says they have such a laugh together which is fantastic. I can see that a lot of hard work goes in too as they do the jobs that mean so much like finding her mobile and making sure it’s charged or cleaning/checking her toilet or popping on the washing and
making sure she’s eating and drinking. It’s so great to have people we can rely on and I get a text or phone call if there are any problems which is brilliant. I would highly recommend this company.

Reply from Christopher Neal, Managing Director at Right at Home (Stevenage, Letchworth and Hitchin)

Thank you for your lovely feedback on the service - I'm looking forward to passing this onto the team. Best wishes


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Review from David A (Son of Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home provided wonderful care for our dad at the end of his life while we were providing palliative care for him at home. It was a very difficult time for us, and I'm not sure how we would have coped without the care provided by the Right at Home team.
The team provided a very person-centred
approach and was careful to listen to Dad and ensure that he had full control over the care he received. The team showed Dad compassion and dignity, which was extended to the entire family. We couldn't have asked for anything more during this difficult time, and the carers are a credit to the organisation.
Right at Home provided us with comfort and support at the most difficult of times, and we have no hesitation in recommending Right at Home to other families.

Reply from Christopher Neal, Managing Director at Right at Home (Stevenage, Letchworth and Hitchin)

Thank you for the wonderful feedback on the care team supporting your dad. They will be so pleased that you have taken the time to provide such positive feedback, and we wish all of you the best for the future.


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Review from Amanda F (Daughter of Client) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased to have found this company. They have been looking after my father for five hours a week and have given him back his independence. The staff who visit my father are brilliant and can't do enough to assist him. I definitely have no trouble recommending them. It has taken away the worry
when it comes to future care too.

Reply from Christopher Neal, Managing Director at Right at Home (Stevenage, Letchworth and Hitchin)

Thank you for taking the time to give us such great feedback, very much appreciated!


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Review from J C (Daughter of Client) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble and my dad is very happy. He has found all the carers and team to be professional and friendly. They have even helped him to maintain his love of gardening, with frequent trips to the garden centre and shops.

Reply from Christopher Neal, Managing Director at Right at Home (Stevenage, Letchworth and Hitchin)

Thank you for your positive words about our homecare service, it is a pleasure to be able to support your father and your family.


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Review from S L (Daughter of Client) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home began visiting and supplying care for my father in July 2022. We are very pleased with the service which all the Team provides. Their support is professionally given with concern, kindness and friendliness. We have been informed if any suspected health issues have been raised during
these visits and would recommend the Team. My father enjoys the visits, and we are thankful that we discovered this Company.

Reply from Kurt Gunthardt, Director at Right at Home (Stevenage, Letchworth and Hitchin)

We are so grateful for your feedback, the team love supporting your father and are delighted that he enjoys his visit and is receiving the care and support you rightly expect.


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Review from Peter G (Son of Client) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home has been providing 1-hour per daily care to my mother since February 2022. In that time she has been delighted with the exceptional care she has received. The carers are prompt, professional and smartly turned out. They are also kind and compassionate. The Director is very responsive
and effective in his management and has built an excellent team. I would thoroughly recommend the company to anybody seeking care.

Reply from Kurt Gunthardt, Director at Right at Home (Stevenage, Letchworth and Hitchin)

Thank you for your lovely review, we are absolutely delighted that your mum and the family are so happy with the care and support we are providing and the wonderful comments about the team.


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Review from Christopher K (Son of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very good with my mother, giving her someone to talk to as well as the jobs they do.
We can trust them to let themselves in when we are not here.
Without the homecare, she would probably have to go into a home, which she does not want to do.

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Review from Stephen B (Nephew of Client) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right At Home has been providing professional care for my aunt for the past two years. In that time they have adapted the support they have given her as her needs have changed. Overall the organisation is run in a very professional manner. Over and above that the ladies who have cared for my aunt have
done so with great kindness and compassion and I would have no hesitation in recommending them. There have been some emergency occasions when they have gone over and above to make sure my aunt was safe at all times. I am extremely grateful to them.

Reply from Kurt Gunthardt, Director at Right at Home (Stevenage, Letchworth and Hitchin)

We are delighted to have been able to support your aunt and the family over the last couple of years, thank you for your kind feedback about the quality of care that our team have delivered, which we will feedback.


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Review from Lynne C (Wife of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every Monday and Thursday our carer (grandad's sister) comes and takes my husband under her wing. They go into Hitchin for my husband to have a haircut/shave and then on to a pub for lunch. He loves it and I love the complete peace of mind.

Reply from Kurt Gunthardt, Director at Right at Home (Stevenage, Letchworth and Hitchin)

Thank you so much for your review, we are really happy that the service we provide gives you peace of mind that he is being looked after safely and that he loves going for a pint and remaining independent.


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Review from Raymond S (Client) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care and attention that all your carers have afforded me. On the odd occasion that I have not been able to make an appointment, they have responded to my requests positively. I will have no hesitation in recommending your service to anyone in a similar position to my
own.

Reply from Kurt Gunthardt, Director at Right at Home (Stevenage, Letchworth and Hitchin)

Thank you so much for your kind words, we are really pleased that you are so happy with the care and attention you have received from the team.


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Review from Alan W (Son of Client) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I write on behalf of my mum, the client user. She has been receiving twice daily support from Right at Home for a while and I am most pleased and happy with the service. The carers are friendly and reliable and have supported and cared for my mum as the impact of her dementia has developed. I have witnessed
first-hand their gentle, kind and encouraging approach. As they get the best response from my mum in often quite challenging circumstances. I would have been happy for Right at Home to have continued in their care of my mum, but unfortunately, she has now had to move to a nursing home following a downturn in her health. I would be happy to recommend Right at Home to others.

Reply from Kurt Gunthardt, Director at Right at Home (Stevenage, Letchworth and Hitchin)

Thank you for your review, we are really pleased to receive your positive feedback, especially about the team and their approach to supporting your mum, the team have loved having your mum as a client and wish her well in her new home.


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Review from Ivan H (Client) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and punctual service, they can be relied on.

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Review from C H (Wife of Client) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer that walks my husband is very good with him. The carer is strong-minded and will tell him it's time to go back home.

Reply from Kurt Gunthardt, Director at Right at Home (Stevenage, Letchworth and Hitchin)

Thank you for your review, we are really pleased to hear how supportive your husband's carer is, continuity of care is really important in building trust and rapport with our clients.


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Review from Terri (Daughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very worried about trusting anyone to care for my Mum who has dementia, but I have found the manager and the carers so kind and approachable, and that is very comforting. I no longer wake up worried about my Mum who lives alone, as I know someone is going to visit and will contact me if there
is anything wrong. I am very grateful for their help and care and cannot praise them highly enough.

Reply from Kurt Gunthardt, Director at Right at Home (Stevenage, Letchworth and Hitchin)

Thank you for your review, we know how important it is for family members to know that their loved ones are being looked after the same way they would look after them themselves, so it is always lovely to hear that our team are doing everything they can to support your mum and giving you peace of mind.


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Current Review Score: 10.0 (9.967)

Overview of Review Score

The Review Score of 10 (9.967) out of 10 for Right at Home (Stevenage, Letchworth and Hitchin) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for Right at Home (Stevenage, Letchworth and Hitchin) is calculated as follows: ( (58 Excellents x 5) + (2 Goods x 4) ) ÷ 60 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Stevenage, Letchworth and Hitchin) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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Meet the Team (4)

Christopher

Christopher Neal

Job Title: Managing Director

Joined: 2019

My first career was in accountancy and finance in the City. I knew long ago that I didn’t want to spend my whole career in that environment, so I always kept my eye out for an exciting new challenge.


The Right at Home network stood out when doing my research about how to enter the sector: they were honest and value-driven. Over the years I have become a big advocate for the brand & it is inspirational to work with so many like-minded people. I am fully involved in the day-to-day running of the service and feel very lucky to be able to say I love doing what I do.


I’ve always had an eye for good service, and I really notice when service is average or below: The grumpy assistant, the miserable waiter, or the shop assistant who doesn’t care. My ethos is to strive to deliver excellent service, so anything less than this stands out. I also believe that how we treat the vulnerable in society reflects who we are; some of my favourite moments have been helping strangers in the street who needed help. These two factors combined make homecare something I passionately believe in – the opportunity to make a difference in people’s lives is a special privilege.


The values of Right at Home Stevenage, Letchworth and Hitchin are trust, professionalism, kindness & excellence. We have a wonderful team, all committed to the ethos of the service. If you are looking for quality home care, please do give our friendly team a call - we'll be happy to help.


Liza

Liza Bolden

Job Title: Registered Manager

Joined: 2020

Hello all,


I am Liza and I am the Registered Manager here at Right at Home Stevenage, Letchworth and Hitchin.


I am truly committed to my role & I am passionate about providing the best support to all of our clients & their families. It is important that our care packages are tailored to the individual. This means I spend time understanding our clients’ personalities and quirks, as well as understanding their health and support needs. I often find myself having a really good giggle with our clients!


To achieve the level of excellence which we aspire to, I make sure our staff are well-trained, happy and confident.


I have experience as a CareGiver – I started my health and social care career 12 years ago and I worked my way up to Care Coordinator and then Registered Manager. I have seen it all & love passing on my knowledge and experience to the team. Over the years I have completed my Health & Social Care Level 5, as well as various other related qualifications in areas such as Dementia, Moving & Positioning, Stoma & Catheter Care.


Please do get in touch to find out more about our services.


Karen

Karen L

Job Title: Care Coordinator

Joined: 2021

I joined Right at Home Stevenage, Letchworth and Hitchin in July 2021.


I was new to care, having spent the previous 20 years in buying and merchandising. The reason I decided to start a career in care was going through the COVID lockdown and seeing how much it affected my nan, with her being on her own and how isolated she felt: I realised there must be so many more people out there that need some help and support.


I was made a Senior CareGiver in 2023. Alongside my role, I am studying towards a Level 3 Diploma in Health and Social Care. This is helping me develop my knowledge as a care professional. In 2024 I became the Care Coordinator.


I'm not very good with change, but changing my career path was easily one of the best decisions I have made. I absolutely love my job and making a difference in our amazing clients and their family's lives. I find this job so rewarding and couldn't imagine doing anything else.


Tanya

Tanya F

Job Title: Senior CareGiver

Joined: 2021

Tanya was promoted to Senior CareGiver in February 2023 in recognition of her commitment to high standards and her leadership skills:


"I'm Tanya, a mum of two children & two furbabies and I'm a bit dog mad. I have been in the care industry for 12 years now and I hold an NVQ level 3 in health and social care.


I have been with Right at Home since April 2021, I absolutely love being out in the community making a difference to my clients, whether that's helping them achieve a goal, listening to them or making them smile. I spend a lot of time forming a strong bond with my clients to ensure their care is person-centred and delivered at a high standard.


I am now a Senior CareGiver and I am qualified to train new CareGivers that join our Right at Home team with moving & handling, medication administration and basic life support - I love doing the training, I'm a bit of a perfectionist and I enjoy setting high standards for new CareGivers right from the start. As I'm out caring in the community, I know of any issues that may arise so I can give first-hand experiences on how to overcome any challenges."


Frequently Asked Questions about Right at Home (Stevenage, Letchworth and Hitchin)

What Type of Services does Right at Home (Stevenage, Letchworth and Hitchin) offer?

Right at Home (Stevenage, Letchworth and Hitchin) offers Home Care.

How many Carers does Right at Home (Stevenage, Letchworth and Hitchin) employ?

Right at Home (Stevenage, Letchworth and Hitchin) employs 14 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Stevenage, Letchworth and Hitchin) to verify any information. View our terms and conditions. Right at Home (Stevenage, Letchworth and Hitchin) has an Enhanced Service – more info.