Right at Home (Stevenage, Letchworth and Hitchin)

The Business & Technology Centre, Bessemer Drive, Stevenage SG1 2DX
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10 34 Reviews
  • Right at Home (Stevenage, Letchworth and Hitchin), Stevenage
Right at Home (Stevenage, Letchworth and Hitchin) provides versatile care packages, built to specific caregiving needs and preferences, helping families with vulnerable members who need assistance around the home, as well as for post-hospital care. They offer their services in Arlesey, Baldock, Hitchin, Letchworth, Stevenage, Stotfold and all surrounding areas.

Clients can benefit from personal care and companionship, help with mobility and short-term respite needs. All care workers are experienced and committed to the provider's vision of supporting dignity and independence.

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Care Provided by Right at Home (Stevenage, Letchworth and Hitchin)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Liza Bolden (Manager)

Funding & Fees Guide for Right at Home (Stevenage, Letchworth and Hitchin)

  • Prices

  • from £29.95 per hour

Right at Home (Stevenage, Letchworth and Hitchin) Reviews (34)

Total of 34, showing 21-34
10

Right at Home (Stevenage, Letchworth and Hitchin) has a Review Score of 10 (9.967) out of 10, based on 10 reviews in the last 2 years. Over all time Right at Home (Stevenage, Letchworth and Hitchin) has 34 reviews.

Overall Experience

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Review from Edith M (Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with this agency so far has been fantastic - the carers are really personable, efficient, practical, and flexible to what my needs are on the day. The office has been really helpful and made the transition from a different agency as stress-free as possible for me. The carers are on time,
reliable and I know who is coming in advance. As well as helping with my personal care and moving and handling, they have also helped with laundry, dishes, wrapping presents, applying moisturisers, and waxing my legs - not on my care plan but all-important to me!

Reply from Kurt Gunthardt, Director at Right at Home (Stevenage, Letchworth and Hitchin)

We are really grateful to you for taking the time to review our service and are delighted to hear that our team have met and exceeded your expectations.


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Review from Rhiannon (Daughter of Client) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The caregivers from Right at Home have been a lifeline. We had never used carers before but when mum’s Parkinson’s symptoms deteriorated, and we were struggling to cope, the manager and the team made it so easy to set up a care package to help get us back on track. The caregivers have been a fantastic
help practically but more importantly, have really helped to lift my mum’s spirits and boost her confidence. The friendship, friendliness and laughter has been wonderful and something we didn’t anticipate, but certainly makes their service very special.

Reply from Kurt Gunthardt, Director at Right at Home (Stevenage, Letchworth and Hitchin)

Thank you for taking the time to write such a lovely review. We are all really pleased to hear that the support and care our team have been providing for your mum and family has made such a difference. It's wonderful to hear that we have helped raise her spirits and put a smile on her face.


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Review from Gill B (Daughter of Client) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had Right at Home looking after our Mum since August last year, coming in 3 times a week in the mornings. We have just upped the care to 7 days in the morning and 1 evening, there was a few teething problems but was quickly made right. All the carers are lovely and keep us informed on how Mum
is doing. Very pleased with Right at Home.

Reply from Kurt Gunthardt, Director at Right at Home (Stevenage, Letchworth and Hitchin)

Thank you for your review and for taking the time to provide such valuable feedback, we are glad that any teething problems were resolved quickly. We will pass on your comments about the care team to them.


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Review from Kirsty S (Wife of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very beginning, the management and care staff have been first class. My husband's carer is more like a friend who's daily visits are a real help. The professional yet friendly and flexible approach has made us feel involved and supported every step of the way and they go above and beyond to
help. I would highly recommend Right at Home to anybody needing one of the many services they provide.

Reply from Kurt Gunthardt, Director at Right at Home (Stevenage, Letchworth and Hitchin)

Thank you for taking time to write such a nice review about the care and support being provided to your husband by our team, we are delighted to hear that you feel our service is flexible to meet his care needs and that you both feel fully involved in his care plan. We will pass on your comments about his carer to the relevant individual.


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Review from Lesley (Wife of Client) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Managers are very friendly and professional. My husband gets on well with the caregiver. I am always getting up to date information on any changes to my visits. Nothing is too much trouble anytime I need help or information, they are always there for me.
At last I can breathe, have some ME time and
know my husband is being extremely well looked after. A breath of fresh air arrives with my carer. Life improves each day.

Reply from Kurt Gunthardt, Director at Right at Home (Stevenage, Letchworth and Hitchin)

We are absolutely delighted to read your review and hear what a positive impact, the support and care our team are providing, is making on you both.


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Review from Susan C (Daughter of Client) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The two carers and the manager are very good at keeping us informed about the care they are providing for our mother and any changes that they see in her. She gets on well and is comfortable with them and that is very reassuring for us.

Reply from Kurt Gunthardt, Director at Right at Home (Stevenage, Letchworth and Hitchin)

We are delighted to hear that our team are providing good care for your mother and that the family are re-assured that she is being looked after well, the team are very fond of your mum.


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Review from Jane D (Daughter of Client) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service offered by the manager and her team was professional, friendly, understanding and they show an enormous amount of patience. They helped my father with household jobs when he came out of the hospital. We would not hesitate to book them again in the future. Thank you.

Reply from Kurt Gunthardt, Director at Right at Home (Stevenage, Letchworth and Hitchin)

Thank you so much for taking the time to write a review about the care and support we provided for your father and the feedback on the team. We look forward to be able to assist you and your father again in the future.


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Review from Robert C (Client) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always on time, very nice and kind ladies, always a smile, go out their way to help you. Prompting my drugs for me, my balance is not 100%, so my carer does insist I use my frame to go into the wetroom. If you want excellent carers go for Right at Home.

Reply from Kurt Gunthardt, Director at Right at Home (Stevenage, Letchworth and Hitchin)

Thank you for taking the time to write such a lovely review of our service and our CareGivers. It is always really pleasing to hear that our clients are benefiting from the care and support that their carers deliver.


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Review from Miranda M (Granddaughter of Client) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home provided care for my grandad over 3 months during lockdown when I got sick and couldn’t look after him.
Right from the off they have been helpful, friendly and caring.
I was able to leave my grandad in their care knowing he was in safe hands.
The whole team were outstanding, hardworking
and reliable.
My family and I are grateful we found an excellent care provider.
We will be using Right at Home again and would highly recommend them for their top-class care service.

Reply from Kurt Gunthardt, Director at Right at Home (Stevenage, Letchworth and Hitchin)

Thank you so much for taking the time to review our service, we are delighted that we have been able to support your Grandad and yourself over the past few months and are so pleased to hear that our team have delivered excellent care and support. Please contact us at any time if we can help further in the future.


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Review from Deborah L (Niece of Client) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old Aunt was discharged from hospital in April 2020 barely able to move, unable to sit up, feed herself or even turn over in bed. With the excellent care and support provided by the team at Right At Home, she has made an amazing recovery and no longer needs any care. Apart from providing
excellent care, the team have encouraged and supported her in her road to recovery and provided excellent support and guidance to me. The whole team are fantastic, but most of the credit for her recovery must go to one particular lady who has been with us since the beginning. I will definitely be asking the team to provide respite care in the future.

Reply from Kurt Gunthardt, Director at Right at Home (Stevenage, Letchworth and Hitchin)

Thank you so much for your wonderful review, while we are sad that we will no longer be providing regular care to your aunt as the team have become very fond of her, we are absolutely delighted that the care and support we have provided has contributed to your aunts recovery. Thank you for your kind words about the team which I will pass on. We look forward to being able to offer any further support that may be required in the future.


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Review from Stephen H (Son of Client) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the service we received from the manager and her team. Everyone was very attentive to my father’s needs and went out of their way to engage with him as well as look after him. Right at Home were very flexible in changing rotas as my father’s needs changed and always stayed with
him if required, rather than leave at the end of the allotted time. I think they represent what caring should all be about and I’d recommend them to everyone.

Reply from Kurt Gunthardt, Director at Right at Home (Stevenage, Letchworth and Hitchin)

Thank you for such a positive review about the level of care our team provided to your father. I will share your feedback with the team, who I know will appreciate your kind words.


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Review from Deborah L (Niece of Client) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided has been outstanding. My Aunt had spent several months in hospital and has returned to live with us. It's amazing how much she has improved in the last two weeks. I can't thank the team enough. My special thanks to a particular carer who has been excellent with my Aunt and has built
a strong relationship with her already. The manager has been really brilliant in getting everything set up and communicating with me every step of the way. Thank you and I look forward to a long relationship with Right At Home.

Reply from Kurt Gunthardt, Director at Right at Home (Stevenage, Letchworth and Hitchin)

Thank you so much for writing such a lovely review, we are delighted to hear how happy you and your aunt are with the care and support we have provided and are delighted to see how much she has improved. I will pass on your kind words to all the team.


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Review from B S (Wife of Client) published on 24 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is very good and the carer is excellent.

Reply from Kurt Gunthardt, Director at Right at Home (Stevenage, Letchworth and Hitchin)

Thank you, B S we are delighted that you and your husband are happy with the care we are providing, I will pass on your comments to the team.


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Review from Karen C (Client) published on 15 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are such lovely people. They have made my mum very happy and it gives her something to look forward to. Receiving flowers for her birthday was a lovely surprise. We use the companionship service, the staff are professional and caring and I can't recommend them enough. Thank you.

Reply from Kurt Gunthardt, Director at Right at Home (Stevenage, Letchworth and Hitchin)

Karen, Thanks for your lovely review, your Mum's regular carer loves her visits to your Mum. Good care works when you get continuity of care, I will pass on your kind words to her and the team.


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Current Review Score: 10.0 (9.967)

Overview of Review Score

The Review Score of 10 (9.967) out of 10 for Right at Home (Stevenage, Letchworth and Hitchin) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for Right at Home (Stevenage, Letchworth and Hitchin) is calculated as follows: ( (58 Excellents x 5) + (2 Goods x 4) ) ÷ 60 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Stevenage, Letchworth and Hitchin) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Best Employers in Care Awards

Recipient: Right at Home UK

Date: Wednesday 08 Feb 2017 More details

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Meet the Team (4)

Christopher

Christopher Neal

Job Title: Managing Director

Joined: 2019

My first career was in accountancy and finance in the City. I knew long ago that I didn’t want to spend my whole career in that environment, so I always kept my eye out for an exciting new challenge.


The Right at Home network stood out when doing my research about how to enter the sector: they were honest and value-driven. Over the years I have become a big advocate for the brand & it is inspirational to work with so many like-minded people. I am fully involved in the day-to-day running of the service and feel very lucky to be able to say I love doing what I do.


I’ve always had an eye for good service, and I really notice when service is average or below: The grumpy assistant, the miserable waiter, or the shop assistant who doesn’t care. My ethos is to strive to deliver excellent service, so anything less than this stands out. I also believe that how we treat the vulnerable in society reflects who we are; some of my favourite moments have been helping strangers in the street who needed help. These two factors combined make homecare something I passionately believe in – the opportunity to make a difference in people’s lives is a special privilege.


The values of Right at Home Stevenage, Letchworth and Hitchin are trust, professionalism, kindness & excellence. We have a wonderful team, all committed to the ethos of the service. If you are looking for quality home care, please do give our friendly team a call - we'll be happy to help.


Liza

Liza Bolden

Job Title: Registered Manager

Joined: 2020

Hello all,


I am Liza and I am the Registered Manager here at Right at Home Stevenage, Letchworth and Hitchin.


I am truly committed to my role & I am passionate about providing the best support to all of our clients & their families. It is important that our care packages are tailored to the individual. This means I spend time understanding our clients’ personalities and quirks, as well as understanding their health and support needs. I often find myself having a really good giggle with our clients!


To achieve the level of excellence which we aspire to, I make sure our staff are well-trained, happy and confident.


I have experience as a CareGiver – I started my health and social care career 12 years ago and I worked my way up to Care Coordinator and then Registered Manager. I have seen it all & love passing on my knowledge and experience to the team. Over the years I have completed my Health & Social Care Level 5, as well as various other related qualifications in areas such as Dementia, Moving & Positioning, Stoma & Catheter Care.


Please do get in touch to find out more about our services.


Karen

Karen L

Job Title: Care Coordinator

Joined: 2021

I joined Right at Home Stevenage, Letchworth and Hitchin in July 2021.


I was new to care, having spent the previous 20 years in buying and merchandising. The reason I decided to start a career in care was going through the COVID lockdown and seeing how much it affected my nan, with her being on her own and how isolated she felt: I realised there must be so many more people out there that need some help and support.


I was made a Senior CareGiver in 2023. Alongside my role, I am studying towards a Level 3 Diploma in Health and Social Care. This is helping me develop my knowledge as a care professional. In 2024 I became the Care Coordinator.


I'm not very good with change, but changing my career path was easily one of the best decisions I have made. I absolutely love my job and making a difference in our amazing clients and their family's lives. I find this job so rewarding and couldn't imagine doing anything else.


Tanya

Tanya F

Job Title: Senior CareGiver

Joined: 2021

Tanya was promoted to Senior CareGiver in February 2023 in recognition of her commitment to high standards and her leadership skills:


"I'm Tanya, a mum of two children & two furbabies and I'm a bit dog mad. I have been in the care industry for 12 years now and I hold an NVQ level 3 in health and social care.


I have been with Right at Home since April 2021, I absolutely love being out in the community making a difference to my clients, whether that's helping them achieve a goal, listening to them or making them smile. I spend a lot of time forming a strong bond with my clients to ensure their care is person-centred and delivered at a high standard.


I am now a Senior CareGiver and I am qualified to train new CareGivers that join our Right at Home team with moving & handling, medication administration and basic life support - I love doing the training, I'm a bit of a perfectionist and I enjoy setting high standards for new CareGivers right from the start. As I'm out caring in the community, I know of any issues that may arise so I can give first-hand experiences on how to overcome any challenges."


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Stevenage, Letchworth and Hitchin) to verify any information. View our terms and conditions. Right at Home (Stevenage, Letchworth and Hitchin) has an Enhanced Service – more info.