Alina Homecare Bristol South

Suites 1-2, Kingswood House, South Road, Kingswood, Bristol BS15 8JF
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9.0 38 Reviews
  • Alina Homecare Bristol South, Bristol
Alina Homecare Bristol South offers a wide range of high quality care services provided in people's own homes. The time spent with each client varies on their needs and requirements; for some, it's as little as half an hour per day to help them get up and ready for the day, for others it's several times each day to prepare meals and help them to take their medication.

Alina Homecare Bristol South covers the following locations and surrounding areas: Brislington, East Bristol, Hanham, Kingswood, Knowle, Longwell Green, South Bristol, Stockwood, Warmley & Whitchurch.

Every person likes things done in different ways and Alina Homecare spends time with each client and their family to get to know them so they can provide a personalised service.

Alina Homecare also offers a 24/7 live-in service where carers live with clients to tend to their needs and be a companion. Carers are matched closely to the client's personality to ensure they enjoy each other's company.

Alina Homecare provides thorough training for all its care and support staff who undertake a minimum number of training hours followed by direct support from experienced staff to ensure they have the knowledge and skills to provide the high quality service Alina demands.

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Care Provided by Alina Homecare Bristol South

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jade Galaszia (Registered Manager)

Funding & Fees Guide for Alina Homecare Bristol South

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Bristol South Reviews (38)

Total of 38, showing 1-20
9.0

Alina Homecare Bristol South has a Review Score of 9.0 (9.000) out of 10, based on 5 reviews in the last 2 years. Over all time Alina Homecare Bristol South has 38 reviews.

Overall Experience

  • 29
  • 8
  • 1
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  • 0

Date Published

38
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Review from Claire H (Daughter of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and friendly staff, nothing negative to report. From the first visit of introducing themselves they have been very efficient and professional. The app is a brilliant idea as you can see when the visit is completed and what they have done. Would highly recommend Alina homecare.

Reply from Jenny Vines, Care Coordinator at Alina Homecare Bristol South

Thank you for taking the time to write a review, it's lovely to hear you are finding the service helpful and we are efficient. I will share this with all the team.


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Review from M R (Son of Client) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm happy with the service provided but am concerned that Mum feels unable to ask the carers to do stuff for her. She cut her wrist the other day but instead of asking the carer to attend to it phoned a neighbour to come round. She is also always complaining about how expensive it is but the charges
are typical. All the carers I have met whilst at Mum's have been very pleasant and Mum is obviously comfortable with them so her reluctance to ask for assistance is puzzling and may be purely to do with her erroneous (in my opinion) fear of cost.

Reply from Jade Galaszia, Registered Manager at Alina Homecare Bristol South

Thank you so much for your kind review of our care services. Mum is a delight to support and we're really pleased to hear that Mum is really comfortable with her care team and that you've also found the team to be pleasant. We strive to deliver the highest quality care service for the best value for money so we're pleased you recognise this. The care team are always happy to support your mum with her needs and requirements, nothing is too much trouble.


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Review from Wendy W (Daughter of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are amazing. Kind, supportive and responsive. Always respectful and on time.
It hasn’t been easy to make initial contact with administration as I didn’t have an email address and phoning wasn’t an option. That is now in place. Hence only 4 stars

Reply from Sadie Griffiths, Operations Manager at Alina Homecare Bristol South

Thank you so much for taking the time to share your feedback. We are continuously working to improve our services so I am pleased there has now been a resolution and you are are able to get in contact with the office. It is wonderful to read such lovely comments about the carers and how they are kind, caring, always respectful and on time. I will share your comments with the team. Thank you.


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Review from M M (Wife of Client) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with Alina for nearly 3 1/2 years and have been generally pleased with the service. Unfortunately as is the case, I believe, with most care services, the turnover of staff is frequent and obviously some people become used to visiting my husband and then leave; this is quite difficult for
him and me. Overall though the staff are well trained, caring and respectful and a pleasure to have in our home.

Reply from Andrew Morgan, Branch Manager at Alina Homecare Bristol South

Thank you for taking the time to give this review. We are delighted that you find our staff team are well trained, caring and respectful, across the 3 years of us providing care services for your husband. We take great efforts to secure the best possible carers and as you have indicated, this is successful in terms of the quality of care we provide. Recent times have been more challenging for the whole nation. We really care about our carers and seek as a company to make sure our teams are valued and stay with us for the long term, by our respect, our training and our employment conditions and support for them. This is demonstrated by our recent staff survey where 98% of respondents said in 2023 that they would recommend Alina Homecare as a great place to work. This underpins the stability of our teams and our service. We will pass on your very kind words to the team.


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Review from Megan P (Power of Attorney of Client) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Alina Homecare Bristol South to assist with an elderly member of the family who has dementia and lives alone, who was having a cataract procedure that needed support with aftercare (eyedrops for a month). Aside from community meals, this family member had been unwilling to accept any form
of in-home support. We saw the requirement for having people come in to administer eye drops as an opportunity, in as much as building a trusting relationship that we could take forward, to encourage visits that continued once the course of eye drops had finished. As the month has progressed, the family member has gone from being resistant to any help to looking forward to the visits, telling us that they are such lovely people and that they will miss them when they don't come every day. This has enabled us to get agreement from the family member to continue having carer visits, on a weekly basis in order to help with her household jobs. Cannot recommend Alina Bristol South highly enough.

Reply from Jade Galaszia, Registered Manager at Alina Homecare Bristol South

Thank you so much for such a wonderful review of our care services, we are so pleased that they have accepted having a care team coming in as we know how daunting this can be for someone for the first time. It's been a delight providing this support and we are so happy to continue doing so. Wishing you all the best.


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Review from P M (Client) assisted by family/friend published on 18 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This service has been satisfactory for our needs.

Reply from Jade Galaszia, Registered Manager at Alina Homecare Bristol South

Thank you for taking the time to leave a review of our care services. We appreciate the positive feedback from yourself and your family. We really enjoy supporting you both and we will pass on your satisfaction to our team.


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Review from Nicholas M (Client) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I became concerned about the monthly invoicing, I thought it was unclear what I was paying. The time spent with us and a standard attendance just did not add up. So I discussed with the management team at Bristol South, presented my view and they not only corrected the financial picture but have taken
the extra step to improve the invoice layout, couldn't ask for more.

Reply from Jade Galaszia, Registered Manager at Alina Homecare Bristol South

Thank you so much for taking the time to share your 5* review of Alina Homecare - Bristol South, we are so grateful!


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Review from Amanda H (Daughter of Client) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Some carers provide a better service than others, but overall I think a good service is provided. Sometimes a reminder is needed because my mum is sometimes slow to identify what she needs, but things mostly get done. My mum values as much as anything the daily contact with a human being able to chat.
Some carers have been outstanding.

Reply from Jade Galaszia, Registered Manager at Alina Homecare Bristol South

Thank you so much for your review of Alina Homecare - Bristol South. We're delighted to see that mum has such a strong bond with her main carer and that you are so pleased with the quality of care being provided.


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Review from Sue J (Daughter of Client) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina provided care to my mother who was suffering with dementia. They were very accommodating in trying to find a schedule which worked for mum. They tried to be as flexible as possible and at times went out of their way to support mum as best they could. They always let me know when things were not
quite right and they were always available to discuss options of how we could support mum. Everyone came across as caring and with a genuine concern for mum. I would definitely recommend them.

Reply from Jade Galaszia, Registered Manager at Alina Homecare Bristol South

Thank you so much for your lovely words about Alina Homecare - Bristol South. It was a pleasure to support mum to stay at home as long as she could and I know she meant a lot to her care team. Thank you again.


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Review from Mike W (Son of Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina looked after my mother for about 7 months. During this time they have been wonderful and the care and attention given has been professional and compassionate. Nothing was ever too much and I know that my mother valued the support and companionship that they gave her. Alina's support also meant
that we were able to spend quality time with mum and I am not sure how we would have coped without them, we would never have been able to have mum stay at home, as she wanted. We will always be grateful for their help and support throughout this time.

Reply from Jade Galaszia, Registered Manager at Alina Homecare Bristol South

Thank you so much for sharing such a wonderful review of our care team, it was a privilege caring for Mum in her final months and she was also very lucky to have such a strong family support network around her too. I will be sure to share your kind comments with the team, your words mean so much to us.


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Review from G G (Client) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My morning carer is very good. She looks after me very well. We also have a good laugh together which to me is important. We have built up a good relationship. All the other carers are good and the care I receive is good all round.

Reply from Jade Galaszia, Registered Manager at Alina Homecare Bristol South

Thank you so much for taking the time to share that you are happy with the services provided by Alina Homecare - Bristol South. We will share these wonderful words with your care team!


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Review from Sasha P (Client) assisted by family/friend published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is outstanding, thoughtful, kind, with a lovely sense of humour. She goes above and beyond to help me. The best carer I've ever had.

Reply from Jade Galaszia, Registered Manager at Alina Homecare Bristol South

Thank you so much for your wonderful review of our services and of your care staff, I will be sure to pass this lovely feedback on and we are so grateful to you for sharing this with us.


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Review from Michael M (Client) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring. I would like my carers to be the same person as I get confused as to who is coming.

Reply from Jade Galaszia, Registered Manager at Alina Homecare Bristol South

Michael, we appreciate your time to write this review. We try very hard to maintain consistency of carers for clients, naturally, our staff do need time off for holidays and advanced training so other carers must step in at these times. We always advise clients of these changes but will ensure we work with you to find ways to help remind you when changes will occur.


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Review from M H (Client) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall standard is satisfactory although there are some instances where I feel I'm being rushed, especially the evening call. I feel the office management could be more helpful as they are very abrupt if you need to speak to them.

Reply from Jade Galaszia, Registered Manager at Alina Homecare Bristol South

Thank you. We will investigate phone technology for you to help you hear us more clearly so you don’t think/feel we’re shouting to make ourselves heard. We’re so proud to continue to support you from your return home as you go from strength to strength.


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Review from Rich H (Son of Client) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first phone call to the office to the last carer saying “Goodbye“ to my parents, the staff of Alina were professional caring and respectful to my elderly parents who both have Dementia and very frail. They were always punctual and had a smile and made time to sit with my parents and also the
family giving us support, they would also ask if there was any more they could do for them. The staff do their job because they are very caring people and should take pride in themselves and are a credit to the caring industry. I would recommend using this company as they started as carers and in the end, they were Mum and Dad's friends. Thank you Alina.

Reply from Jade Galaszia, Registered Manager at Alina Homecare Bristol South

Thank you so much for your glowing review of Alina Homecare - Bristol South, and in particular of our amazing staff team. It’s wonderful words like this that remind everyone why the role of a care worker is so important and we are so grateful to you for sharing them, which I will share with mum and dad’s team. Thank you again.


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Review from Sally D (Daughter of Client) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare are now a big part of my mum's daily routine. I have nothing but praise for the amazing carers who visit her. Since December 2021she has required three visits per day after a fall, which resulted in an infection but Mum wouldn't go into hospital. Alina have been caring, reliable and bring
a smile to my mum's face most days, it works both ways from feedback I have been given! Mum now has the same carer most early mornings and lunch visit which she finds a big help as the carer knows her ways and her limitations. As a daughter, I feel Mum is in good hands and it takes a big weight off knowing Alina are visiting.
If the office do have to make any visit or time changes their communication is very good, contacting myself or Mum.
In a nutshell, I have only good things to say about Alina and I know my mum and our family would be lost without them.
Mum has made an amazing recovery which I am sure wouldn't have been possible without Alina's support.

Reply from Jade Galaszia, Registered Manager at Alina Homecare Bristol South

We cannot thank you enough for such a wonderful review of our amazing care team, it is a privilege to care for Mum through all her ups and downs and your words mean the world to us, we will share these with the team. Thank you again!


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Review from I C (Client) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Jade Galaszia, Registered Manager at Alina Homecare Bristol South

Thank you so much for taking the time to send in your review of our services, we are so very grateful.


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Review from Jane D (Daughter of Client) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has improved tremendously since Alina started to visit. I felt they took time to understand mum's wishes, character, likes, and dislikes. They have tried as far as possible to provide continuity, even when we increased the frequency of visiting. Mum has been well-matched with 2 main carers who
manage to balance sympathy with gentle persuasion and encouragement to do what she can for herself. When her care needs changed I was able to explain concerns I had to the office who took note and acted on my concerns. The app is brilliant so I know how mum is before I phone her for a check. I have spoken briefly to the carer the first few visits as I live 90 miles away and she was polite and reassuring. Highly recommended.

Reply from Jade Galaszia, Registered Manager at Alina Homecare Bristol South

Thank you so much for taking the time to leave your positive words and compliments regarding the care provided for mum, we are very proud of our staff team and it's a pleasure to provide this care for her. It really means a lot to our carers that we can pass on this wonderful feedback.


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Review from A W (Client) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service. Everyone I have had contact with is professional/polite and punctual. They are all brilliant and nothing is too much trouble. So glad I found this agency.

Reply from Jade Galaszia, Registered Manager at Alina Homecare Bristol South

Thank you for your kind review of Alina Homecare - Bristol South. It is an absolute pleasure to be providing this support for you.


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Review from Elizabeth C (Widow Widower) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All our carers had different levels of skills in all areas of caring. My husband was always treated kindly, sympathetically, and with respect. We formed close relationships through trust and communication.

Reply from Jade Galaszia, Registered Manager at Alina Homecare Bristol South

We are so grateful to you for taking the time to leave your kind words regarding the care for your dear husband. We were honoured to provide this care for him and we will pass on this wonderful feedback to our staff team who we are very proud of.


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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Alina Homecare Bristol South is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Alina Homecare Bristol South is calculated as follows: ( (16 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 28 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Bristol South is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Jade

Jade

Job Title: Branch Manager

Joined: 2019

With both personal & professional experience of home care, our branch manager understands the importance of having compassionate, knowledgable & trained staff. Her & her team are extremely dedicated to enabling clients to be as independent as possible in their own homes.


Frequently Asked Questions about Alina Homecare Bristol South

What Type of Services does Alina Homecare Bristol South offer?

Alina Homecare Bristol South offers Home Care.

How many Carers does Alina Homecare Bristol South employ?

Alina Homecare Bristol South employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Bristol South to verify any information. View our terms and conditions. Alina Homecare Bristol South has a Platinum Service – more info.