Caremark Peterborough

Suite 11, Olympus House, Staniland Way, Peterborough PE4 6NA
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9.1 14 Reviews
  • Caremark Peterborough, Peterborough
Caremark Peterborough offers care in your own home, to support individuals to live as independently as possible while enjoying a high quality of life.

Staff are extensively trained to regulatory level to enable them to support with personal care, and hygiene, continence, medication, mobility, food and nutritional needs, medical appointments, accessing the community and much more. Additional training is also given to enable staff to be knowledgeable of any condition they are supporting.

Caremark's Care & Support Workers are employed not only on their ability, experience and training, but also on their values, integrity, beliefs and compassion. Staff share the same passion to deliver outstanding care to all individuals they support, and truly want to make a difference to peoples lives.

Their goal is to enable individuals to live their own life, the way they wish, in their own home.

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Care Provided by Caremark Peterborough

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rafsan Jani Tayeen (Care Coordinator)

Funding & Fees Guide for Caremark Peterborough

  • Prices

  • £11.45

Caremark Peterborough Reviews (14)

9.1

Caremark Peterborough has a Review Score of 9.1 (9.124) out of 10, based on 7 reviews in the last 2 years. Over all time Caremark Peterborough has 14 reviews.

Overall Experience

  • 11
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Date Published

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7
7

Review from Keith B (Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The garden service is excellent.
The indoor staff who help me are always polite and kind.
They are efficient and respectful in attending to personal needs and carrying out their duties in a professional manner. I do recommend this company to anyone who asks.

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Review from Shaun C (Client) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, great experience.

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Review from P G (Client) assisted by family/friend published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer's good, but room for improvement with staff understanding emotions and needs. We have our Peterborough/Hidden Disabilities group. The Caremark staff are very helpful.

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Review from Anthony C (Friend of Client) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attending the hidden disabilities social group, it has been run very well so far, with staff welcoming. A good variation and continuing the group with Caremark is very much appreciated.

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Review from J A (Daughter of Client) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Poor communication. Little contact with the agency even though they said they would visit weekly. Say they will visit and don't turn up or let us know they cannot attend. Said they would do a handover each time the live-in carer changes over, never happens. They don't always let us know who will replace
the current carer or when. The carer usually tells us. Very poor considering the costs involved. It makes the family question what they are doing. Very little support.

Reply from Tina Moore, Care Manager at Caremark Peterborough

Thank you for leaving a review and for making us aware of concerns that you have, we apologise that you have been unsatisfied with the service you have received and will contact you directly to discuss this further in order to ensure your satisfaction going forward.


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Review from Shirley W (Daughter of Client) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review for my mum was carried out in a very satisfactory way. I would like to take this opportunity to thank everyone for the care given to Mum.

Reply from Tina Moore, Care Manager at Caremark Peterborough

Thank you for your kind words and review of our service.


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Review from Winifred H (Client) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the very first evening, I knew I liked my new carers! They were different and yet I felt I'd known them forever. I don't like going to bed at 7 pm (ish!) but appreciate it is necessary. My carers are always very helpful and we often have a giggle together or even a proper laugh, yet not a minute
is wasted because the teams of two work so well together. Nor have I ever heard an angry word spoken. They both know what to do and get on and do it. So thanks to all of you. I didn't mention mornings but all I've said applies to all times. My thanks to all of you, I should perhaps have said.

Reply from Tina Moore, Care Manager at Caremark Peterborough

Thank you so much for your kind words, they mean a lot to us.


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Review from Micheal S (Husband of Client) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has been attending to my wife after a hip operation in 2022 and has given excellent service. The staff are polite, friendly and caring. They are efficient and respectful in attending to personal needs and carrying out their duties in a professional manner. We would not hesitate to recommend
this company to anyone else.

Reply from Sharon Omorogbe, Care Manager at Caremark Peterborough

It is a pleasure to work with such lovely clients. We thank you for your comment, we are honoured to know that we have made a difference to you. Thank you from us all at Caremark Peterborough.


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Review from M K (Son of Client) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, informative and friendly. Prompt in addressing needs and providing all relevant information.

Reply from Sharon Omorogbe, Care Manager at Caremark Peterborough

It was an absolute pleasure being able to care for your father in the last stages of his life. He was a gentleman. We were all always made to feel like part of the family and this made our job of providing a high level of care very easy.
Thank you for your kind words, from all the Angels, as your father called us at Caremark Peterborough.


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Review from Anthony S (Son of Client) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care team are friendly and communicate well with Mum. They show dignity and listen to Mum's needs. Any challenges raised they are happy to talk about as they have experience. They can reach emergency services quickly when needed.

Reply from Sharon Omorogbe, Care Manager at Caremark Peterborough

It was a pleasure to serve your Mum. Thank you very much for the lovely comment.


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Review from J P (Wife of Client) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who come to look after my husband try to meet all our needs. They have built a relationship with him which is respectful and friendly and shows genuine care for him as a person. They are reliable and efficient and treat my home with respect.

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Review from Paul S (Son of Client) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had used Caremark since March 2022 after Dad was diagnosed with bowel cancer, he was a very private person who would not let anyone do anything private for him. After a couple of months, he gained the trust of all the Caremark team and would just do as they asked with no pressure. They were all very
dignified to the end and have called to check up on the family. Very impressed by the whole team.

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Review from Dean B (Client) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark have been assisting myself to remain independent by assisting me with preparing meals and cooking. Caremark are very understanding and supportive of my care needs. I would recommend Caremark to anyone needing care.

Reply from Maxine Appleyard, Care Manager at Caremark Peterborough

Thank you for your kind review. We are glad you are happy with the service you receive from our staff.


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Review from Liz H (Daughter of Client) published on 5 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I invited Caremark (Peterborough) to visit my mother who lived with us in September so we could discuss their suitability to meet mum's care needs. Mum had recently had a diagnosis of cancer secondaries in her bone and we wanted an agency that could care for mum as her illness progressed, to provide
end of life care. With my prior working background as a District Nursing Sister and Health Visitor, I had very high expectations of the care I wanted for my mother. Caremark (Peterborough) were excellent from the day I met them for interview, to the day mum died. All the team were professional, caring, respectful, punctual and excellent communicators. The standard of care delivered including care plans, record keeping, delivery of medication, personal care, management of equipment and liaison with other agencies was at all times of an excellent standard. I would have been very happy to have had them as part of my nursing team.
Most importantly mum loved them and died with dignity in her own home.

Reply from Maxine Appleyard, Care Manager at Caremark Peterborough

Hi,
Thank you for your lovely review.
It was a pleasure to look after your mum, she was an amazing lady and we have very fond memories shared with her.


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Current Review Score: 9.1 (9.124)

Overview of Review Score

The Review Score of 9.1 (9.124) out of 10 for Caremark Peterborough is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.524 for Caremark Peterborough is calculated as follows: ( (31 Excellents x 5) + (5 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 42 Ratings = 4.524

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Peterborough is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Caremark Peterborough

What Type of Services does Caremark Peterborough offer?

Caremark Peterborough offers Home Care.

How many Carers does Caremark Peterborough employ?

Caremark Peterborough employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Peterborough to verify any information. View our terms and conditions. Caremark Peterborough has a Platinum Service – more info.