Home Instead (Stoke Newington, Leyton & Wanstead)

Studio 13, The Arthaus, 203 Richmond Road, Hackney, London E8 3NJ
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Top 20 award
10 26 Reviews
  • Home Instead (Stoke Newington, Leyton & Wanstead), London
Home Instead (Stoke Newington) supports people to continue living in the comfort of their own homes, surrounded by family and friends. Services are delivered at the highest standards and with dedication as they truly believe living where you feel the most comfortable is the best solution as you age.

Home care services are carefully tailored to the needs of each individual in their care and a care plan is devised around how each client wants to live their life.

The caring, skilled and professional staff supports people living in Snaresbrook, Wanstead, Stoke Newington, Hackney and Islington. Whether you need home help or companionship, Home Instead is there for you.

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Care Provided by Home Instead (Stoke Newington, Leyton & Wanstead)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Nina Daranijo (Manager)

Funding & Fees Guide for Home Instead (Stoke Newington, Leyton & Wanstead)

  • Prices

  • Available on request

Home Instead (Stoke Newington, Leyton & Wanstead) Reviews (26)

Total of 26, showing 1-20
10

Home Instead (Stoke Newington, Leyton & Wanstead) has a Review Score of 10 (10.000) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Stoke Newington, Leyton & Wanstead) has 26 reviews.

Overall Experience

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Date Published

26
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Review from Andreas L (Son of Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As well as having the experience and necessary skills to do their job very well, the carers have a quality that supersedes all - they actually care. Obvious isn't it. We have two carers that look after my father and it's also very nice to see that he cares about them too. It's good to see the connection
they've made.
It isn't easy for anyone, at any age, to accept that they need help for the little things most of us take for granted; to keep their dignity, to be comfortable and ultimately to feel as though they still matter, otherwise what's the point.
I am not in the habit of writing words that I don't mean and do not benefit by doing so, but it is important to me that the people who look after my father be recognised for the good work they do. From the carers themselves, to the manager and all the staff I've spoken too. Keep it up!

Reply from Nina Daranijo, Director at Home Instead (Stoke Newington, Leyton & Wanstead)

Thank you so much for your feedback. Your father is a lovely man, and blessed with a lovely family, and being given the opportunity to support him means a lot to the whole team, especially his care professionals.


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Review from J C (Sister-in-law of Client) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law lives alone and suffers from OCD. In spite of obsessive hand washing, his home had become unhygienic to a point that was detrimental to his health. Home Instead staff have sensitively navigated his concerns and are now able to visit twice a week to maintain order. Things are so much
improved that he is considering inviting visitors, which would have been unthinkable a year ago.

Reply from Nina Daranijo, Director at Home Instead (Stoke Newington, Leyton & Wanstead)

Thank you for your positive feedback. To hear we are making such a difference is all the reason we need to keep doing what we are doing. Every client is different and we aim to provide personalised care to suit every client's individual care needs. Thanks for choosing us again.


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Review from Cecilia V (Daughter of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's care services contribute to my mother's ever more precarious happiness. She has found a way to my mother's heart and mind, despite mummy's deteriorating health. I recommend her services wholeheartedly.

Reply from Nina Daranijo, Director at Home Instead (Stoke Newington, Leyton & Wanstead)

Thank you so much for your positive feedback. It means a lot to us and it's a great privilege to support your mum and be able to make her happy despite health challenges.


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Review from L R (Daughter of Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care manager quickly arranged support for my mum whilst she was staying with me in London. She matched my mum with a carer who was fantastic. Cheery, fun and on the ball -just the kind of person my mum needed to be matched with.
The care manager's communication was excellent throughout the whole
process.
We were delighted with the support. It only came to an end because my mum wanted to go home. However, should my mum ever return, we would not hesitate to make contact again.
Mum and I really delighted with the support provided. Thank you!

Reply from Nina Daranijo, Director at Home Instead (Stoke Newington, Leyton & Wanstead)

You are welcome and thank you for your positive feedback regarding our care team. Your mum is a lovely lady and happy we were able to support her while she was in London.


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Review from Alison B (Daughter-in-law of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care provided with by Home Instead. All the carers introduced to my Mother-in-Law have been excellent. She has got on well with them suggesting they have been well-matched by the management team. Highly recommend this company.

Reply from Nina Daranijo, Director at Home Instead (Stoke Newington, Leyton & Wanstead)

Thank you for your positive feedback. Your mother-in-law is a wonderful woman and supporting her continues to be a great pleasure. Our care is more relationship-led and we put a lot of thought into matching our clients with their care professionals.


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Review from T L (Son of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A professional and friendly care provider from the management, office and frontline carers visiting my mum. Communication is excellent, I am always kept fully briefed and consulted on carer changes which sometimes become necessary.
Most of all, mum is very happy and gets on well with her carers and
they treat her with respect and kindness.

Reply from Nina Daranijo, Director at Home Instead (Stoke Newington, Leyton & Wanstead)

Thank you for your positive feedback. It is a privilege to support your mother. We always endeavour to work in partnership with immediate family, this ensures that care support from all aspects is received and the loved one can continue to live as independently as possible.


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Review from Alison H (Daughter of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had twice-weekly care from the Home Instead team for a couple of years now and she is very pleased with the constant care provider assigned to her.
As I often liaise with the office team and assigned carer, I highly commend all contacts for their true interest in my mother’s health
and well-being. They offer flexibility for appointments where possible and often go above and beyond to support mum's needs. Contact is quick and professionally accomplished.
I have complete faith in both the care team and the office team and their personal touches are really appreciated.
They care, which is very evident.
Couldn’t be happier. Thanks as always for the ongoing service.

Reply from Nina Daranijo, Director at Home Instead (Stoke Newington, Leyton & Wanstead)

Thank you for your positive feedback. Your mum is such a lovely lady and we (especially her care professionals) love supporting her.


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Review from N A (Sister of Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, easy to approach and my brother feels at ease. Never had any issues and always on time, they call to make sure the client is ok when they not at the site.
Very happy with staff they send us, always the same but when change the new staff are friendly and helpful.

Reply from Nina Daranijo, Director at Home Instead (Stoke Newington, Leyton & Wanstead)

Thank you so much for your positive, your brother is a lovely gentleman and care professionals enjoy supporting him.


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Review from S B (Wife of Client) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally professional. Carers go above and beyond providing care for my husband plus helping me with household chores. We couldn't be without them. Very good contact with admin staff as well.

Reply from Nina Daranijo, Director at Home Instead (Stoke Newington, Leyton & Wanstead)

Thank you so much for your positive feedback. We are there to take the pressure off and I am so glad to know that we are doing that.


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Review from Cheryl C (Daughter of Client) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a really positive experience with this care agency. We ask them to match carers to my mum's personality type, with experience of Dementia and meet other care needs along with consistency of staff. The quality of the 2 carers supplied was outstanding. They built a real and meaningful relationship
with my mum and provided excellent care. The office and care coordination was also 5 stars! If you are looking for quality, empathy, kindness, this is the agency you want.

Reply from Nina Daranijo, Director at Home Instead (Stoke Newington, Leyton & Wanstead)

Thank you for your positive feedback. Our care professionals have really enjoyed supporting your mum and she will be deeply missed.


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Review from K P (Daughter of Client) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't thank the management and care providers enough for all their kindness, care and professionalism over the past few months. They have all been outstanding and we would be happy to recommend Home Instead (Stoke Newington, Leyton and Wanstead).

Reply from Nina Daranijo, Director at Home Instead (Stoke Newington, Leyton & Wanstead)

Thank you for your feedback. Your mum is a lovely woman and will be missed by all of us (especially her dedicated care professionals).


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Review from Lynne R (Relative of Client) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have looked after my brother-in-law for around two years. The carers have been so kind and considerate towards him and cared for him with love and careful attention. I have got to know a number of them personally and they are all lovely. The managers have been very helpful to the family
- they have helped us navigate the complexities of the care system - contacting the GP, the district nurse and other services. We are an articulate capable family but it’s been great having Home Instead on our side! We have really felt like we are in a team supporting him to live at home. They are scrupulous around the giving of medication and supporting him with dignity. We are sad that he is no longer able to live at home but very grateful to Home Instead for enabling him to do so for so long.

Reply from Nina Daranijo, Director at Home Instead (Stoke Newington, Leyton & Wanstead)

Thank you so much for positive review. This is what we (Home Instead) are here for. We support our clients to remain independent at home for as long as possible. He will be greatly missed!


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Review from Rob C (Son of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that has been provided for my father over the last two years has been outstanding. The care professionals have all been extremely kind, compassionate and highly competent and have supported my father with every aspect of his care. The manager has also been brilliant and has gone above and beyond
to support many aspects of my father's complex care needs. Quite simply, Home Instead provide excellent care and I wholeheartedly recommend them.

Reply from Nina Daranijo, Director at Home Instead (Stoke Newington, Leyton & Wanstead)

Thank you for your feedback. Your dad is a lovely man and it has been a great pleasure to support him at home. We'll miss him (especially his dedicated care professionals ) and wish him all the best.


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Review from Juliet M (Wife of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care service provided by Home Instead has been excellent. We have had a carer for the last 3 months and this has been totally reliable. This has allowed me to undertake other necessary jobs such as calls and administration at home. Our carer was always pleasant and warm, easy to chat to and adaptable.
My husband did not need physical help but some friendly company to pass the time and reassurance as to where I was. This was provided perfectly, thank you.

Reply from Nina Daranijo, Director at Home Instead (Stoke Newington, Leyton & Wanstead)

Thank you very much for your feedback, your husband is a wonderful man, It was a pleasure supporting him.


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Review from Lois M (Client) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a carer for three weeks. I wanted someone to walk with me so I can gain confidence in my new environment and my new situation. We have walked up the high street and I got a covid shot at the chemist. We have walked around the block to a cafe for coffee. We straightened out some boxes of clothes
and linens that needed to be sorted.
My carer is a lovely person to be around.

Reply from Nina Daranijo, Director at Home Instead (Stoke Newington, Leyton & Wanstead)

Thank you for your feedback and we are so glad you enjoy being with your care professional.


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Review from D S (Son of Client) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say the care service provided by Homecare was excellent. The staff are very professional, friendly, and caring, and understand all that my mother required.
The carers visited my mother for 1 and a half years, she started with a carer in the evening and went on to have a carer in the
morning and evening. Homecare also took my mother to her monthly hospital appointments, picked up her prescriptions and took her shopping.

Reply from Nina Daranijo, Director at Home Instead (Stoke Newington, Leyton & Wanstead)

Thank you so much for your feedback. Your mum is a wonderful woman and we all loved supporting her.


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Review from Joan W (Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My main carer is a complete joy to spend my time with. She is both sensitive, friendly and very aware of my needs.
I see other carers from time to time and always find their work exemplary.
Thank you, Home Instead.

Reply from Nina Daranijo, Director at Home Instead (Stoke Newington, Leyton & Wanstead)

Thanks for your kind review of our team; our carers always enjoy supporting you.


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Review from Peggy C (Niece of Client) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service. Myself and all the family involved with my uncle have been fully informed with the daily reports. My uncle has developed in your care, as he is being fed and his medication is being given to him regularly. We have introduced some changes but these have not phased the carers and
they have suggested some things too. We are so pleased that everything has gone so well. Thank you.

Reply from Nina Daranijo, Director at Home Instead (Stoke Newington, Leyton & Wanstead)

Thank you for your feedback.
A big thanks to the team supporting, everyone going the extra mile and once again have built superb person-centred relationship and care. A privilege to support a wonderful gentleman. Many thanks.


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Review from Ann S (Niece of Client) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been excellent, staff and carers have met and surpassed our expectations. My uncle is in the early stages of Alzheimer's and lives on his own. It is very reassuring for us to know that a carer is going in each morning, administering my uncle's medication and taking care of his various
needs. Each carer has been kind, patient, reliable and shown genuine interest in my uncle.
The manager whom I contacted was professional, knowledgeable and experienced. She interacted really well with my uncle at our first meeting and understood his initial hesitancy in having carers. My uncle felt reassured and he agreed with the idea. He hasn't looked back since and thinks he's very lucky to have such friendly carers going in each morning.
The whole team is fantastic, the managers are contactable, helpful and flexible. The App that family members have access to provides us with valuable daily details about each carer's visit, highlighting any problems or needs. This has been extremely useful.

Reply from Nina Daranijo, Director at Home Instead (Stoke Newington, Leyton & Wanstead)

Thank you so much for your feedback. It is always a privilege to work alongside family members with the care and support of their loved ones. Care professionals always look forward to visits as well.


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Review from Maxim R (Son of Client) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in the early stages of Alzheimers and lives in her own retirement flat. Since lockdown, she has been unable to go out on her own and is now looked after by caregivers who visit several times a day. We are grateful for the excellent care that Mum receives, enabling her to stay in her flat.

Reply from Nina Daranijo, Director at Home Instead (Stoke Newington, Leyton & Wanstead)

Thank you for the positive feedback. A big thanks to the team supporting, everyone going the extra mile and once again have built an excellent person-centred relationship & care. A privilege to support such a wonderful lady.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Home Instead (Stoke Newington, Leyton & Wanstead) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Stoke Newington, Leyton & Wanstead) is calculated as follows: ( (77 Excellents x 5) ) ÷ 77 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Stoke Newington, Leyton & Wanstead) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (3)

Shumana

Shumana Akhtar

Job Title: Care Manager

Joined: 2021

My name is Shumana Akhtar, and I am the Care Manager at Home Instead Stoke Newington, Leyton & Wanstead. I have worked in the care industry for over 5 years starting off as a care worker, promoted as Assistant Care Manager and now a Care Manager. I have experience in residential, extra care, and domiciliary care. Whilst working as a Care Worker, I completed my Bachelor of Science degree in Health and Wellbeing, achieving a 2:1.


In my role as the Care Manager, I ensure the client’s needs are person-centred, carry out regular care plan reviews/assessments and ensure clients are satisfied with the high standard of care delivered. I also ensure the team are compliant with CQC requirements and Home Instead Franchise Standards.
To me, working with Home Instead isn’t a job, it is a family. The ethos of the company really caught my attention, somewhere that recognised the value of personalised care and improving quality of life.


It is a rewarding job, my passion for care thrives me to provide personalised care tailored to the client’s needs and deliver a high standard of care with our trained CAREGivers. Putting a smile on someone’s face and a small gesture makes the job even greater.
Outside of work, I like to socialise and spend time with family and friends. I like to go on adventures, the gym, love mini-golf, watch Netflix, spas and going to restaurants.


Nina

Nina Daranijo

Job Title: Director/Registered Manager

Joined: 2020

I have the pleasure of saying that joining this fantastic client-focused business, has been one of the most humbling experiences in my career. As it gives me an opportunity to give back to the community where so many people desperately need my help and personally, brings me back to my roots; being born in the area over forty years ago makes my work so rewarding. Every client is treated like family and given the best care of the highest quality.


I love my job and I love what we do. Not surprised when one of our Care Professionals mentioned to me that doing what we do doesn't feel like 'work'.


Patrick

Patrick Siu

Job Title: Support Coordinator

Joined: 2021

I am the support coordinator, my main responsibilities are supporting our care professionals and maintaining contact with client families, as well as general admin duties. I studied healthcare at university and worked in care before this role, which has left me with plenty of experience in healthcare.


The high quality of care that the carers deliver is what attracted me to this role. I am so proud to be part of a team that really cares about others and truly wants to make a difference. Improving the quality of life for others and putting smiles on other people’s faces is something that really resonates with me.


Frequently Asked Questions about Home Instead (Stoke Newington, Leyton & Wanstead)

What Type of Services does Home Instead (Stoke Newington, Leyton & Wanstead) offer?

Home Instead (Stoke Newington, Leyton & Wanstead) offers Home Care.

How many Carers does Home Instead (Stoke Newington, Leyton & Wanstead) employ?

Home Instead (Stoke Newington, Leyton & Wanstead) employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Stoke Newington, Leyton & Wanstead) to verify any information. View our terms and conditions. Home Instead (Stoke Newington, Leyton & Wanstead) has an Enhanced Service – more info.