Esteem Home Care Stranraer

Room 8, Burns House, 32 Harbour Street, Stranraer DG9 7RD
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9.4 10 Reviews
  • Esteem Home Care Stranraer, Stranraer
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Care Provided by Esteem Home Care Stranraer

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Michelle Harvey (Manager)

Funding & Fees Guide for Esteem Home Care Stranraer

  • Prices

  • £25.00 per hour
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Esteem Home Care Stranraer Reviews (10)

9.4

Esteem Home Care Stranraer has a Review Score of 9.4 (9.426) out of 10, based on 10 reviews in the last 2 years. Over all time Esteem Home Care Stranraer has 10 reviews.

Overall Experience

  • 7
  • 2
  • 0
  • 0
  • 1

Date Published

10
0
5
10
0

Review from Wendy W (Daughter-in-law of Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Esteem have been excellent in all areas of care for my mother-in-law. They always make sure her needs are met, and they are very patient and efficient. They take time to listen and are compassionate. We as a family could do without them, if we did not have them she would need to go into a care home.
She is at home where family and friends can visit regularly. Thank you to all of you, we very much appreciate it.

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Review from Anne J (Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service overall. I have seen many different carers and I can honestly say that I have gotten on with all of them, they have all been very good and helpful. They are very professional and nothing is a bother to them. I would recommend this company to everyone.

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Review from William M (Client) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Esteem are a hard working company there carers are very helpful and friendly always willing to go the extra mile to help me I have been with the company for nearly a year now and have no complaints about the staff all great and always have a,smile on there faces

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Review from I H (Daughter of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relationship with Esteem Care over a period of time, has been extremely beneficial for the care of my mother, and also the ongoing relationship that I have with them. This has been achieved, not only with the hard work of the Esteem Care Team when attending to my mother but also in the Management
of the ever-changing situation in my mother's dementia journey. All individuals come together as a team and give excellent care to mum and support to me. Any issues which have cropped up, and there are always issues developing unexpectedly or otherwise with her dementia, this has been managed between the Esteem Management Team and myself and dealt with efficiently. With the help and support of Esteem Care, I am very confident everything will be handled professionally to my satisfaction, and to the level of care my mother requires.

Reply from Michelle Harvey, Registered Manager at Esteem Home Care Stranraer

Thank you for your wonderful feedback. We're delighted to hear that our team's dedication has made a positive impact on your mother's care and your ongoing relationship with us. Your confidence in our service means the world to us. Best regards


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Review from M T (Daughter of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The only thing I can say is nothing to say so far. The experience is negative. Far too many changes, not being notified of any changes and as only supposed to be two girls in one week as offered we have had 21 that I know about! This is in a 3 month period! This is certainly not what I accepted for
my Mother and I hope to get answers without excuses.

Reply from Michelle Harvey, Registered Manager at Esteem Home Care Stranraer

We are sorry that you are unhappy with our service and are looking at ways to resolve this. Unfortunately, since the package of care commenced we had a full-time member of staff on that run sadly pass away and the other full-time staff member reduced their hours to part-time. We have successfully recruited for the full-time position but are still actively recruiting for the part-time back shift position and are having to rely on bank staff to cover this at the moment. We aim to provide continuity and sincerely apologise for any inconvenience this is causing. As well as actively recruiting we have had high levels of sickness among staff which has affected our service.


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Review from Gareth C (Son of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died in October past, and was well attended to, by the company. It was only for a brief 8-month period, honestly cannot fault the people involved. Care package was implemented mum did not want it, or a hospital bed. A young lady who was the first carer at mum's home, my wife worked with her
previously and gave a glowing reference of her. Her carer arrived at the same time the bed was delivered, as did my wife to help ease the introduction of a carer for both mum and her carer. I was in the other room, but could still hear mum saying to the carer it's my way or the highway and thought to myself, welcome to my world. Mum's carer and all other carers became a big part of mum's last months, and she grew to accept, respect and love them all. When she was in hospital at the end, she requested for me to ask the carers to visit as part of the extended family, no greater appreciation could she give than that to them for all great care. This care company and all involved including management are first class.

Reply from Michelle Harvey, Registered Manager at Esteem Home Care Stranraer

We are deeply moved by your words and honoured to have been a part of your mother's care journey. Your feedback means the world to us, and we're grateful for the opportunity to provide support during such a significant time. Please know that we're here for you and your family whenever you need us. Thank you for trusting us with your mother's care.


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Review from Alexander M (Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel this service is good staff are great I have benefited with the help I also get a chance to talk to people I can't thank you enough for all your help and support I really think a lot off other people would benefit from this service.

Reply from Michelle Harvey, Registered Manager at Esteem Home Care Stranraer

Thank you for your kind words! We're delighted to hear that you've found our service helpful and supportive. It's our pleasure to assist you, and we appreciate your feedback. If you know anyone else who could benefit from our care, please spread the word. Thanks again!


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Review from Ann C (Wife of Client) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy now with the new carers, very good and take the time to ensure that my husband has the proper care, no rushing in and out, they make sure that he is happy and very satisfied with the care he is receiving now and nothing is too much bother for them.

Reply from Michelle Harvey, Registered Manager at Esteem Home Care Stranraer

We're delighted to hear that your husband is receiving the excellent care and attention he deserves. Our carers are dedicated to ensuring his happiness and satisfaction, and they take the time needed to provide the best possible care. Your husband's well-being is our top priority, and we appreciate your positive feedback. If there's anything more we can do to enhance his care experience, please don't hesitate to reach out. Thank you for choosing Esteem Care.


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Review from Julie S (Client) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Each individual carer has gone above and beyond to make me feel valued as an individual, providing positive reinforcement of my contribution to each visit and ensuring I am happy with each step they take. Communicating constantly what is going to happen, from chairs being moved to clothing being adjusted.
Because of my individual mobility issues and health problems a specific way of transferring, seat support and systems are used. The girls are quick to become aware of my requirements which makes the visits easier.
The reviews and follow-up has been carried out very well, ensuring I have been fully involved in the process and enabling an increase in hours to better suit my needs. The personal touch including a face-to-face visit when advising clients of the loss of a dear carer was definitely the correct way of notifying everyone, although obviously very difficult for the staff member involved.

Reply from Michelle Harvey, Registered Manager at Esteem Home Care Stranraer

We greatly appreciate your kind words and feedback. Our dedicated carers are committed to providing individualised care and ensuring your comfort and well-being during each visit. Communication and understanding are essential, and we're glad to hear that our team has been quick to adapt to your specific needs. We're here to support you every step of the way, and your involvement in the care process is important to us. Thank you for acknowledging our efforts, and if you have any further suggestions or needs, please don't hesitate to let us know.


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Review from W M (Client) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I started using Esteem last year when I came out of hospital, staff are very polite and helpful always on time great service would recommend to all my family and friends, the staff go out their way to help you, always there when I need someone to talk to.

Reply from Michelle, Agency Manager at Esteem Home Care Stranraer

Hello,
I wanted to personally extend my gratitude to you for taking the time to share your positive experience with Esteem Care. Your feedback means a lot to us.
Here at Stranraer, our team is wholeheartedly dedicated to delivering the finest care and support to our clients, and your kind words serve as a testament to our unwavering commitment to excellence. We take pride in our staff's politeness, helpfulness, and punctuality, and it's wonderful to hear that you've had such a great experience with us.
If there's anything else you need, or if you ever wish to share more feedback, please feel free to get in touch. We're here to assist you in any way we can.
Thank you once again for choosing Esteem Care. We eagerly anticipate the opportunity to continue providing you with the exceptional care and service that you rightly deserve. - Agency Manager


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Current Review Score: 9.4 (9.426)

Overview of Review Score

The Review Score of 9.4 (9.426) out of 10 for Esteem Home Care Stranraer is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.526 for Esteem Home Care Stranraer is calculated as follows: ( (41 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 57 Ratings = 4.526

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Esteem Home Care Stranraer is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 10 May 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

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Frequently Asked Questions about Esteem Home Care Stranraer

What Type of Services does Esteem Home Care Stranraer offer?

Esteem Home Care Stranraer offers Home Care.

How many Carers does Esteem Home Care Stranraer employ?

Esteem Home Care Stranraer employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Esteem Home Care Stranraer to verify any information. View our terms and conditions. Esteem Home Care Stranraer has a Basic Service – more info.