JohnJasper Care

Ouseburn Gateway, 163 City Road, Newcastle upon Tyne NE1 2BE
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9.2 41 Reviews
  • JohnJasper Care, Newcastle upon Tyne
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Care Provided by JohnJasper Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • JohnJasper Associates Ltd
  • Person in charge
  • Lee Robinson (Director)

Funding & Fees Guide for JohnJasper Care

  • Prices

  • £24.00 ph
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JohnJasper Care Reviews (41)

Total of 41, showing 1-20
9.2

JohnJasper Care has a Review Score of 9.2 (9.223) out of 10, based on 11 reviews in the last 2 years. Over all time JohnJasper Care has 41 reviews.

Overall Experience

  • 32
  • 6
  • 1
  • 2
  • 0

Date Published

41
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11
30

Review from Doreen D (Client) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff excellent. They are kind and helpful. However, the management is quite poor. Despite being assured on several occasions, when I complained, that the promised time schedules would be kept, carers are often told to either arrive too early or too late and as this effects the timing of
my medication, this is important. Also arriving too early restricts my social life which is important for my mental health.

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Review from Sylvia V (Client) assisted by family/friend published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed when I am with the carers. They have been very good to me and nothing is a problem.

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Review from Michael B (Husband of Client) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very caring and treat my wife with a lot of care and dignity and very helpful towards me.

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Review from A D (Daughter-in-law of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My husband and his siblings have been relying on John Jasper to look after their mother who has Alzheimer's for the past six weeks. The initial visit to establish her care requirements went really well and we were all optimistic that the care package offered was very good and would give them peace of
mind and relieve the stress they had previously endured caring for their mother over the last few years. Unfortunately, this has not worked out as well as they hoped. They have experienced a number of issues that have continued after numerous calls to the company. To name just a few.
1 Door left unlocked
2 Door locked with key left in on outside.
3 Missed meals
4 No help getting dressed when it was clear their mother was struggling
I could continue with many more occasions where care has fallen well short of even minimum expectations. Watching their mother struggling with this debilitating disease is heartbreaking enough without having to be constantly checking on her care.

Reply from Lee Robinson, Director at JohnJasper Care

Thank you for your review, as discussed with your family members, there was an unfortunate number of matters that needed addressing during the start of the care. These had been rectified before this review had been published, and before we were aware of the review. Senior staff have been liaising to make sure everything is continuing to run well. We are aware this is the first time you have recieved support in the home and unfortunately there can sometimes be a settling in period, related to clients with additional needs, alongside managing a hybrid staff team. We acknowledge that a carer had not met our high standards in one incident and a disciplinary was completed. Although we understand your frustrations, improvements were made before we were aware of this review and we would strongly recommend any client to allow us the time to get to know clients, and make positive changes where needed. As a current client, we look forward to working together to support your loved ones' needs.


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Review from A W (Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Appears to have been a lack of administration/communication for problems following takeover of another company. Some of which have not been fully addressed; i.e lack of progress on obtaining agreed private contract; plus contract with local council.
Understand difficulties providing rosters on weekly
basis and maintaining communication with clients over any changes.
Would be helpful for new members of staff to be introduced to clients. Unnerving to have someone enter home who don’t know and ID not shown.
Would like to say that staff have always been polite, helpful and respectful on visits. Listen to instructions and ask questions if unsure of anything.

Reply from Lee Robinson, director at JohnJasper Care

Thank you for your honest review, You have expressed some concerns online which we were not previously communicated to management, we were not aware of your request for a copy of your contract as we were not passed this information on. Your contract with the previous provider is still valid. We were not aware the previous directors had removed the contract. A copy has now been sent. The majority of your care is commissioned through the local authority, so these contracts are between the provider and the local authority, therefore the contract cannot be shared due to GDPR. Your charge rates are provided to Johnjasper from the local authority through their contract, these are significantly lower than all private care calls. All employees are informed the importance of this showing ID for 1st visits, supervisors will robustly monitor this. If you have any concerns in the future, please do not hesitate in passing these on during your regular discussions with our management team.


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Review from G T (Son of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been amazing and have made my mother very comfortable. Thank you for a great flexible service. Carry on the good work. My mother is very grateful to each and every one of you.
Many thanks.

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Review from J A (Client) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good but at times very haphazard.

Reply from Lee Robinson, director at JohnJasper Care

Thank you for your honest and kind response, we look forward to continuing to support you in the future.


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Review from Koysor C (Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy the care I receive from Castrian Group.
The carers know me as well as understand my needs and respect my religion and dignity.
I would wholeheartedly recommend Castrian Group to anyone looking for care for themselves or their loved ones.

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Review from Christine C (Sister of Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the standard of care Castrian employees afford my sister. Their kindness, thoughtfulness and level of care is exemplary. I have been particularly impressed by their willingness to change her care requirements as needed, carrying out changes swiftly after due consultation with
her. It is very comforting to me to know Castrian’s kind and devoted carers are keeping a careful watch over her. You all have my sincere thanks and appreciation. I have no hesitation in recommending Castrian as a home care provider.

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Review from G N (Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy going out with support, they are helpful. Staff in the office are very helpful and give me my schedules on time. When I call the staff are helpful at helping organise days out. Very happy with the service given.

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Review from Laura J (Daughter-in-law of Client) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Castrian Group are organised, caring and kind, we are very happy with the service they provide and appreciate their adaptability and flexibility at short notice when required. They communicate well and keep us informed of what we need to know. Thank you!

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Review from Petra S (Niece of Client) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Castrian Group was recommended to the family by the social work team following an extended stay in hospital for a relative. As we are not local to the area we had very little knowledge of care providers. Our experience has been fantastic. Castrian has provided wrap-around care for our elderly relative.
The care is bespoke, providing the level of care and support necessary to allow our relative to remain in their own home. From physical care to emotional support, Castrian have provided the care required. They are responsive to our concerns when raised and communication is excellent. The team have taken time to get to know our relative whose aim is to remain in her own home. Castrian has allowed this to happen. As a family, we have peace of mind knowing that the team are caring for our relative with professionalism and to a high standard.

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Review from Su S (Daughter of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with Castrian Group Ltd since the very start, the lovely team are always so helpful to Mum and take every care to do everything to fit to her needs and routine. It’s a friendly team and the directors; who also are involved on a weekly basis with caring for Mum, clearly strive to provide
a very high standard of care offering flexibility and understanding of changing needs. I’m so glad that my mum had the fortune of having Castrian as her care provider.

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Review from J K (Daughter of Client) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Castrian Group have been totally committed to supporting my parents. 100% available to provide support gently to elderly parents in a caring way. Couldn’t recommend them highly enough. The process has been easy, clear and friendly.

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Review from Patricia G (Niece of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Castrian has been looking after my auntie, who has dementia, for almost two years. They have been consistently caring and effective throughout this time. They visit four times a day, plus one day when they take her out. The staff have a great attitude, and my auntie enjoys their visits. I do not live
close by, but their communication with me as her next of kin has been excellent, keeping me in the picture and liaising as appropriate with her GP.
I am confident that it is only because of the excellent care they have provided that my aunt is still living in her sheltered accommodation that she loves, rather than having to go into a care home. I would have no hesitation in recommending Castrian to anyone.

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Review from Deborah D (Wife of Client) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used the Castrian Group team for a few months now for a companion service for my husband who has dementia. The office and management staff have always been very polite and courteous as well as the carers who take my husband on a different outing each week. They always provide options to suit
my husband and the weather! They have been very supportive to me and this is much appreciated. The guys are very punctual and caring with a very positive outlook. This gives me peace of mind. I would not hesitate to recommend their services.

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Review from Gerry S (Son of Client) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had Castrian Group of Brunswick providing care for our mother for the past four months, visiting three times daily. The staff and management are very friendly and caring, attention to detail is second to none. Thanks greatly for all their help.

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Review from S W (Wife of Client) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderfully reliable, friendly, professional service putting client front and centre. Always on time and displaying gentle kindness. My husband has dementia, and one lady really went out of her way to find ways of making his day better.

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Review from Andrea H (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Castrian Group looked after my mum who had advanced MND. All of the staff that visited made her final months easier, treating her with dignity and respect and making time to understand her needs when she was unable to communicate. They adapted to a rapidly changing situation and I can’t thank them enough
for their support. My father was very much against getting in any care but the management and staff at Castrian very soon changed his mind and we both would recommend them to anyone looking for care.

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Review from M C (Daughter of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the staff of Castrian Group were fantastic with my mother in her last few months. They were kind, friendly and efficient and unfailingly positive. Mum was a very stubborn lady who found it difficult to accept help, even when it was obvious to all (including her) that she needed it. She battled
both her illness and for her independence right through to the end. And while she could sometimes be ‘a difficult client’ she came to respect and have a fondness for the carers, who always turned up with a smile on their faces and a cheery attitude. They certainly helped Mum and her family to give Mum what she wanted - to stay in her beloved home until she passed.

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Current Review Score: 9.2 (9.223)

Overview of Review Score

The Review Score of 9.2 (9.223) out of 10 for JohnJasper Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.323 for JohnJasper Care is calculated as follows: ( (40 Excellents x 5) + (13 Goods x 4) + (5 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 65 Ratings = 4.323

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for JohnJasper Care is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about JohnJasper Care

What Type of Services does JohnJasper Care offer?

JohnJasper Care offers Home Care.

How many Carers does JohnJasper Care employ?

JohnJasper Care employs 85 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact JohnJasper Care to verify any information. View our terms and conditions. JohnJasper Care has a Basic Service – more info.