JohnJasper Care Reviews (41)
JohnJasper Care has a Review Score of 9.2 (9.223) out of 10, based on 11 reviews in the last 2 years. Over all time JohnJasper Care has 41 reviews.
Review from J T (Next of Kin) published on 4 June 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Lee Robinson, Registered Manager at JohnJasper Care
Thank you for your kind comments, from everyone at JohnJasper Care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 9.2 (9.223) out of 10 for JohnJasper Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.323 for JohnJasper Care is calculated as follows: ( (40 Excellents x 5) + (13 Goods x 4) + (5 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 65 Ratings = 4.323
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for JohnJasper Care is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
