Senacare Services Ltd

Centurion House, London Road, Staines-upon-Thames TW18 4AX
Submit a Review
9.2 7 Reviews
  • Senacare Services Ltd, Staines-upon-Thames
SenaCare Services is committed to delivering compassionate and personalised in-home care services. They offer a range of support services tailored to meet the unique requirements of each of their clients. From assistance with daily tasks such as meal preparation, medication management and personal grooming to companionship and emotional support, their team of caregivers ensure that clients receive the highest standard of care in the comfort of their own homes.

SenaCare Services focuses on promoting independence and dignity whilst fostering meaningful connections and empowering their clients to live life to the fullest. Their staff members undergo comprehensive training to ensure that every client receives compassionate and reliable care.

Committed to building lasting relationships with clients, SenaCare Services works closely with clients and their families to develop personalised care plans to address specific needs and preferences. The range of services offered by SenaCare Services are designed to promote well-being and enhance quality of life for every client they serve.

Show Senacare Services Ltd on the Map

Care Provided by Senacare Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • SenaCare Services Ltd
  • Person in charge
  • Jayne Weston (Registered Manager)

Funding & Fees Guide for Senacare Services Ltd

  • Prices

  • Hourly Rate: from £22
    Daily Rate: £165.85

  • Our prices are charged at half-hour or hourly rates for domiciliary care and a daily rate for live-in care. For up-to-date fees, please contact us directly.

Senacare Services Ltd Reviews (7)

9.2

Senacare Services Ltd has a Review Score of 9.2 (9.248) out of 10, based on 7 reviews in the last 2 years. Over all time Senacare Services Ltd has 7 reviews.

Overall Experience

  • 4
  • 3
  • 0
  • 0
  • 0

Date Published

7
2
7
7
0

Review from J W (Client) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very reliable girls who are happy to do all I ask of them. I see the same ones as far as possible so able to get to know them like friends. Happy to recommend them.

Reply from Parminder Chhokar, Company Director at Senacare Services Ltd

Many thanks for your kind words. I will pass this on to the team. It's been a pleasure providing a service to you since 2020.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joan M (Client) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with care and support.

Reply from Parminder Chhokar, Company Director at Senacare Services Ltd

Thank you for your kind words. I will pass this on to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marguerite K (Client) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Senacare are friendly, cheerful people who are always willing to help - no job is too small for them. They are reliable and give good advice. The carers who visit me a regular basis know the lay-out of my home and it's contents and so often anticipate my needs. I find their daily visits
comforting.

Reply from Amrit Brar, Social Media Executive at Senacare Services Ltd

Thank you for your kind words. I will pass this on to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H S (Client) assisted by family/friend published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Senacare carers to be very reliable. As someone who relies on them to get in and out of bed that is very important to me. They are very caring and thoughtful. I am very pleased with the service.

Reply from Parminder Chhokar, Company Director at Senacare Services Ltd

Thank you for your kind words. I will pass this on to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V T (Daughter of Client) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are polite, efficient, kind, caring and considerate of service users' needs. They are prompt and time keeping is good, staying the required time. The management always listen to any concerns and are prompt to act. They are approachable and polite. Would recommend Senacare to anyone.

Reply from Parminder Chhokar, Company Director at Senacare Services Ltd

Thank you for your kind words. I will pass this on to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret L (Client) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the service we receive. Daily my husband is got up and washed. When I returned from a stroke, Senecare ensured I was well looked after. The staff are very capable and caring. We appreciate regular meetings with the managers. Issues are discussed and concerns addressed. We
have used this service for well over a year and are happy with this. Staff wear uniform and on appropriate occasions face masks. They are professional and are well aware of their duties and responsibilities.

Reply from Parminder Chhokar, Company Director at Senacare Services Ltd

Thank you for your kind words. I will pass this on to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K A (Client) assisted by family/friend published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had excellent service from Senacare. The carers are really empathetic and never make me feel like a patient. I enjoy my interactions with them and the conversations break my quiet day. They have been very good when I have been unwell and always make sure I am comfortable and have everything I
need before leaving.

Reply from Parminder Chhokar, Company Director at Senacare Services Ltd

Thank you for taking the time to write such kind words. I will pass this on to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.2 (9.248)

Overview of Review Score

The Review Score of 9.2 (9.248) out of 10 for Senacare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.548 for Senacare Services Ltd is calculated as follows: ( (25 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 42 Ratings = 4.548

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Senacare Services Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Jayne

Jayne Weston

Job Title: Registered Manager

Joined: 2023

Jayne joined SenaCare Services in April 2023 where she achieved her certificate of registration to become their new Registered Manager. Before this, Jayne had 9 years of experience working in the home care industry. She started off as a care worker and worked tirelessly over the years to develop and grow her career. Her depth of knowledge and experience provide her with the essential requirements to lead the team of care workers at SenaCare Services. Jayne is highly dedicated to ensuring all clients receive the highest level of exceptional care.


No image found

Parminder Singh Chhokar

Job Title: Company Director

Joined: 2019

Parminder is the director of SenaCare Services, a trustworthy home care service he founded in 2019. With over 20 years of experience in the home care sector, he ensures that both he and his team deliver personalised, compassionate care to all clients. Parminder is highly committed to constantly improving the services SenaCare Services provides and always goes above and beyond for all.


No image found

Sukhi Chhokar

Job Title: Company Director

Joined: 2021

With a strong passion for providing care for others, Sukhi joined SenaCare Services as a company director in 2021.


She is heavily involved in the recruitment process to ensure the right candidates who can deliver the high levels of care we promise to provide to our clients, are hired. Sukhi also handles all compliance matters, ensuring all regulatory standards are adhered to, allowing SenaCare Services to maintain high standards of care.


No image found

A M

Job Title: Client Liason Officer

Joined: 2023

With over 7 years of experience working in the home care industry, A joined our SenaCare Services team just over a year ago. She works closely with all our clients to ensure their care packages continue to meet their needs and ensure they all remain highly satisfied with our standards of care. A has built great rapport amongst the clients over the past year.


Frequently Asked Questions about Senacare Services Ltd

What Type of Services does Senacare Services Ltd offer?

Senacare Services Ltd offers Home Care.

How many Carers does Senacare Services Ltd employ?

Senacare Services Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Senacare Services Ltd to verify any information. View our terms and conditions. Senacare Services Ltd has a Platinum Service – more info.