We charge a fixed hourly rate for all our care services, and we do not charge VAT.
Right at Home (Ipswich, Woodbridge & Felixstowe) has a Review Score of 9.9 (9.879) out of 10, based on 32 reviews in the last 2 years. Over all time Right at Home (Ipswich, Woodbridge & Felixstowe) has 58 reviews.
Review from Berenice H (Daughter of Client) published on 15 April 2024
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Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)
Thanks so much for submitting this lovely review. I'm pleased to know your Mum feels safe and happy in her chosen care home, and that her Right at Home Ipswich Caregivers are still visiting her there. Thanks also for your input and support from overseas, we have been very grateful.
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Review from Joanne D (Granddaughter of Client) published on 10 April 2024
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Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)
Thanks so much for taking the time to submit a lovely review. It was a pleasure to meet you all, and to care for your grandmother.
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Review from W J (Niece of Client) published on 9 April 2024
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Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)
Thanks so much for taking the time to submit a lovely review for Right at Home Ipswich. The Caregivers very much enjoyed supporting your Aunt, and we all send our best wishes.
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Review from Louise G (Daughter of Client) published on 9 April 2024
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Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)
Thanks very much for taking the time to submit this positive review. I'm pleased we can make a difference to your Dad, so thank you for trusting us to support and care for him.
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Review from Lisa E (Daughter of Client) published on 11 December 2023
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Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)
Thanks so much for taking the time to send a review when we know you will be busy helping your mum settle into full-time care. We are all thinking of her. Thanks, to you also, for your input which was so helpful to us in ensuring your mum was well cared for by our team.
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Review from L H (Daughter of Client) published on 28 November 2023
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Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)
Thanks so much for taking the time to send a review. We are very grateful. Please let us know if there is anything our caregiver can do both with and for your mum.
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Review from Emma T (Daughter of Client) published on 20 November 2023
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Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)
Thanks so much for taking the time to submit a review. Your mum's regular caregivers very much enjoy supporting and encouraging her to maintain her independence.
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Review from Julia W (Daughter of Client) published on 11 October 2023
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Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)
Thanks so much for submitting a review. It really is a pleasure to be a part of your dad's support network. We feel privileged and thankful that you and your dad have put your trust in us.
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Review from Susan S (Wife of Client) published on 4 October 2023
Submitted via Postal Card •
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Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)
Thank you for taking the time to submit a review for Right at Home Ipswich. I'm sorry you're unable to open attachments; that would be something that needs attention on your device/computer because our schedules are automatically sent in pdf format from our system. We can post schedules fortnightly, that certainly sounds like a good solution. I'm glad you are very satisfied overall, and trust you will always ask if we can assist with anything that will help.
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Review from Monica S (Client) published on 3 October 2023
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Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)
Thanks for taking the time to submit a review. You are also like family to us and we're just privileged to support you when you need us.
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Review from Catherine H (Daughter of Client) published on 17 May 2023
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Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)
Thank you so much for trusting Right at Home Ipswich to provide care and support for your mum. We wish your mum all the very best and hope she has settled in well in her new home.
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Review from Stephanie L (Granddaughter of Client) published on 3 May 2023
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Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)
Thanks so much for taking the time to review our homecare service. It's a pleasure to support your grandmother and to hear from her family too. We are very grateful for your communication with us.
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Review from A W (Wife of Client) published on 3 March 2023
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Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)
Thank you for taking the time to submit a review. It is much appreciated. We know your husband's two caregivers very much enjoy supporting, and helping with whatever is required. Thanks again!
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Review from Julie W (Daughter of Client) published on 6 February 2023
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Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)
Thank you, Julie, for submitting such a lovely review. Meeting your parents for the first time, and experiencing how welcome your dad made me in their home, will always stay with me. I also know how much our manager and your mum's caregivers thought of your parents. We hope your mum settles in well, and we wish you and the family all the best.
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Review from Lynn B (Daughter of Client) published on 14 December 2022
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Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)
Thanks so much for taking the time to write such a lovely review. It is a privilege to visit your mum and to help her with whatever she requires day to day. If there is anything else we can do, please let the office team know, so our Caregivers and office team can continue to support your mum to the best of our ability.
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Review from Jane C (Cousin of Client) published on 14 November 2022
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Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)
Thank you for allowing us to support Mrs. T., and for taking the time to submit such a lovely review. I hope Mrs. T is doing well in her new home. My Caregiver colleague loved visiting Mrs T. and misses her.
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Review from Ian K (Son of Client) published on 23 August 2022
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Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)
Thank you, Ian, for taking the time to submit a review for Right at Home Ipswich; it was a pleasure to meet your Mum and to support her in her home. I'm glad our service has made a difference; your kind words are much appreciated.
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Review from P B (Client) published on 6 July 2022
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Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)
Thanks for taking the time to submit a review. It is much appreciated.
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Review from G A (Husband of Client) published on 27 June 2022
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Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)
Thank you for taking the time to send a review. I hope she is settling in well. It was a pleasure to meet you both and to care for her.
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Review from E B (Daughter-in-law of Client) published on 22 April 2022
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Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)
Thank you so much for taking the time to submit a review regarding support for your mother-in-law. And thank you also for recommending Right at Home Ipswich. We are very grateful.
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The Review Score of 9.9 (9.879) out of 10 for Right at Home (Ipswich, Woodbridge & Felixstowe) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.879 for Right at Home (Ipswich, Woodbridge & Felixstowe) is calculated as follows: ( (168 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 190 Ratings = 4.879
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (Ipswich, Woodbridge & Felixstowe) is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 May 2022
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Job Title: Owner
Joined: 2020
I’m Claire Percy, Owner and Managing Director at Right at Home Ipswich, Woodbridge and Felixstowe. We provide high-quality care in clients' own homes.
I was formerly Owner and Director of Care for a Hampshire-based private home care service for older adults. I was proud to lead our team to an ‘Outstanding’ rating in 2016 when at the time just 2% of home care providers were awarded this rating. The regulator said there was ‘a model of personalised and compassionate care, which was a golden thread that ran through the whole of the service.’
I’m confident that our compassionate team at Right at Home Ipswich is trained and motivated to provide our clients with the best person-centred care and support. That is just one of the reasons I love my role!
Job Title: Owner
Joined: 2020
I’m Bill Percy, Owner and Director at Right at Home, providing high-quality home care to our clients in Ipswich, Woodbridge and Felixstowe.
My previous roles have been within the corporate drug testing sector; as a Healthcare Manager; and supporting those with learning disabilities. I enjoy delivering Dementia Awareness Workshops to healthcare professionals, voluntary groups and family carers. I’m also a Dementia Champion.
I was motivated to join the home care sector in 2011 after my Mother was diagnosed with dementia. I could see there was a greater need for high-quality person-centred companionship and care, and was proud to be co-founder of a Hampshire-based homecare service for older adults which was awarded an ‘Outstanding’ rating in 2016.
After moving to Suffolk with co-Director Claire, we launched Right at Home, Ipswich, Woodbridge and Felixstowe. We’re excited to be recruiting and training a growing team of compassionate CareGivers. To us, it’s essential to support those in our community, offering each and every person the best care and support whilst promoting their independence.
Job Title: Care Manager
Joined: 2021
My role is Care Manager with Right at Home Ipswich, Woodbridge and Felixstowe. I joined the team as a Caregiver, a role I feel very passionately about. I am now a Care Manager and my responsibilities include Caregiver training and development. I also look after compliance by ensuring we conduct regular reviews for clients, and support meetings for our Caregivers. My role varied from day to day! I am studying for a Level 5 in Health and Social Care Leadership.
I have a daughter, dogs, cats and fish! We love animals in our home! I have three sisters and we’re all very close, family is very important to me.
Job Title: Care Coordinator
Joined: 2022
I'm Stacey, Care Coordinator with Right at Home Ipswich, Woodbridge and Felixstowe. I joined in March 2022 as a Caregiver and progressed to a field-based compliance role, supporting the team in ensuring we are fully compliant. My role is all about communicating with our amazing Caregivers, clients and their family representatives, and matching Caregivers with our clients. I am married with five children, who are my world! In my spare time, I enjoy reading, watching films and walking our family dogs.
Job Title: Care Administrator
Joined: 2021
I’m Samantha but like to be called Sam!
I’ve been working with Right at Home Ipswich Woodbridge and Felixstowe since 2021 as a Caregiver and progressed to Field Compliance Coordinator, and then Care Administrator. I conduct client service reviews, help support the Caregiver Team and help keep our clients' support plans up-to-date and relevant, so we are safe and fully compliant.
I’ve worked in many settings gaining knowledge of people’s needs and enjoy all aspects of my role, especially knowing I’ve helped someone in need.
I have been married for 20 years and have 3 teenage boys. My spare time is spent looking after my 4 dogs and spending time with my family.
Job Title: Caregiver Team
Joined: 2020
Each of our Caregivers is with Right at Home Ipswich, Woodbridge and Felixstowe, because of their caring nature, reliability and commitment to continued learning. Without our fantastic Caregiver Team, we wouldn't be able to offer the Outstanding rated service that we provide. They are all very important to us!
Job Title: Happiness Facilitator
Joined: 2020
I’m Matilda, the youngest member of the Right at Home Ipswich team. My role is a work in progress but currently involves ensuring everyone in the team is as happy and energetic as me.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Ipswich, Woodbridge & Felixstowe) to verify any information. View our terms and conditions. Right at Home (Ipswich, Woodbridge & Felixstowe) has a Platinum Service – more info.