Right at Home (Ipswich, Woodbridge & Felixstowe)

Unit 9, Dencora House, 34 White House Road, Ipswich IP1 5LU
Submit a Review
9.9 58 Reviews
  • Right at Home (Ipswich, Woodbridge & Felixstowe), Ipswich
Right at Home Ipswich, Woodbridge and Felixstowe is proud to be rated as ‘Outstanding' by the Care Quality Commission (May 2022). Right at Home Ipswich’s owners care about both Clients and Caregivers, and are proud to have owned and run two 'Outstanding' rated homecare services.

The team provide high-quality care to enhance Clients' lives, enabling them to live safely and happily in their own homes. Visits are a minimum of one hour, allowing time to provide person-centred care that isn’t just ‘task-based’. Caregivers do not just perform a task and then leave! Whether a client is being assisted with home help, personal care or is being accompanied out in the community - companionship and encouragement are always at the heart of their service.

From experience, excellent care starts with recruiting the right individuals who want to make a difference, and ensuring they are trained and supported to be exceptional Caregivers. Each of the team is personally introduced to their new clients who they see regularly. A trusted Caregiver should become an invaluable part of a Client’s support network, but without taking over! Clients are fully involved from the outset, with the aim to do things with the Client where possible, rather than just for them.

So, if you or a loved one are considering any of the services below from just one hour a week, please get in touch for an informal chat and further information.

Companionship
Transportation
Personal care
Specialist care including dementia care
Medication assistance
Meal preparation
Light housework
Hospital to home
Respite care

Care Provided by Right at Home (Ipswich, Woodbridge & Felixstowe)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Claire Percy (Managing Director & Registered Manager)

Funding & Fees Guide for Right at Home (Ipswich, Woodbridge & Felixstowe)

  • Prices
  • We charge a fixed hourly rate for all our care services, and we do not charge VAT.


Right at Home (Ipswich, Woodbridge & Felixstowe) Reviews (58)

Total of 58, showing 21-40
9.9

Right at Home (Ipswich, Woodbridge & Felixstowe) has a Review Score of 9.9 (9.879) out of 10, based on 32 reviews in the last 2 years. Over all time Right at Home (Ipswich, Woodbridge & Felixstowe) has 58 reviews.

Overall Experience

  • 55
  • 3
  • 0
  • 0
  • 0

Date Published

58
14
24
32
26
Overall Experience  Overall Experience 5.0 out of 5

The skill and kindness of the carers and management at Right at Home agency Suffolk ensured Mum had food, company, attention, and home help. Mum's regular falls and infirmity, but rigid refusal to accept more care became dangerous and upsetting. The carers provided much-needed help as I am the only
surviving relative and live abroad. Right at Home provided enormous assistance during the period of particular stress when Mum finally admitted defeat as she could no longer manage physically. Right at Home found a place for her and completed the move from home to care home. The carers had become real friends to her and management could not have been more supportive and effective. The thing is that Mum adores the home she has been moved to! She is cheerful again! I still have Right at Home carers visiting her as she would miss those wonderful people. We could not have managed without them.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks so much for submitting this lovely review. I'm pleased to know your Mum feels safe and happy in her chosen care home, and that her Right at Home Ipswich Caregivers are still visiting her there. Thanks also for your input and support from overseas, we have been very grateful.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We were looking for a company to offer companionship to my 90-year-old grandmother. I approached Right at Home who were welcoming, friendly and supportive. Grandma was given the best support and service by the carers and as a family we are thankful. The level of service from start to finish was professional
and respectful. I would highly recommend Right at Home and thank the managing director and her team for their kind support and professionalism.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks so much for taking the time to submit a lovely review. It was a pleasure to meet you all, and to care for your grandmother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

So very grateful for their kindness, while caring for my aunt. They gave their time so she would no longer be lonely while housebound. The company helped her immensely. She loved them and they loved her. I was reassured and kept up to date with regular emails.
My aunt managed to stay at home as long
as possible which was her wish.
I was very lucky to find this company as many did not go to this area.
I would highly recommend this company and its wonderful team.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks so much for taking the time to submit a lovely review for Right at Home Ipswich. The Caregivers very much enjoyed supporting your Aunt, and we all send our best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Right at home have been reliable and consistent with care. Dad has one regular carer, twice a week whom he gets on well with. He is a difficult client and the care he gets is still superb. They help with shopping and keeping on top of cleaning and laundry, as well as some personal care when needed.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks very much for taking the time to submit this positive review. I'm pleased we can make a difference to your Dad, so thank you for trusting us to support and care for him.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mum had care for over a year and we had an excellent service at all times. The care Mum had was really good with regular reviews and all the carers were very kind and helpful. It is easy to miss giving feedback for the things that are going well. So we want to recognise the value of all the small
things the carers did, such as helping with make-up and reminding Mum of visits etc., these things are really impactful and show how much everyone cares about their work. Additionally, the office staff were always helpful in making any adjustments Mum needed and when I did have an issue, which was not related to care, my concern was dealt with professionally and promptly by the manager who also was extremely helpful whenever I had occasion to talk to her.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks so much for taking the time to send a review when we know you will be busy helping your mum settle into full-time care. We are all thinking of her. Thanks, to you also, for your input which was so helpful to us in ensuring your mum was well cared for by our team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Mum has had carers for a couple of weeks now and we are both very pleased with everyone we have met so far. All the care has been outstanding and the carers will help Mum with whatever she needs to be done. The information provided initially and the preliminary meetings were all excellent.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks so much for taking the time to send a review. We are very grateful. Please let us know if there is anything our caregiver can do both with and for your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Mum's had the carers for a couple of months now and it's made a huge difference. Mum very much looks forward to the visits as she is able to use the carers to help her with housework, going to the shops, and getting her independence back since Dad passed away recently.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks so much for taking the time to submit a review. Your mum's regular caregivers very much enjoy supporting and encouraging her to maintain her independence.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The care my dad has received has been exceptional from the outset. He was uncertain about having a carer but within minutes he felt at ease. The practical care is to a high standard but when matched with concern from the outset to match client and carer, monitor how things are and be flexible on jobs,
propels this company to being the best.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks so much for submitting a review. It really is a pleasure to be a part of your dad's support network. We feel privileged and thankful that you and your dad have put your trust in us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My husband has been having care for about two months so far we are very satisfied. The carers are kind, friendly and polite. They work hard and always complete the required tasks satisfactorily.
Any contact with the office has always been prompt, helpful and polite. My only problem has been opening
attachments sent from them to me. I have mentioned this and hope they will be able to offer a solution soon.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit a review for Right at Home Ipswich. I'm sorry you're unable to open attachments; that would be something that needs attention on your device/computer because our schedules are automatically sent in pdf format from our system. We can post schedules fortnightly, that certainly sounds like a good solution. I'm glad you are very satisfied overall, and trust you will always ask if we can assist with anything that will help.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We do not know how we would cope without them coming. wonderful company and carers, they are like family to us. So kind and caring and we have recommended them to people.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks for taking the time to submit a review. You are also like family to us and we're just privileged to support you when you need us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The staff and Carers were so wonderful and helpful to both Mum and my brother and I. Even though at times Mum needed some cajoling to accept the help, the carers who visited, were considerate to her needs and treated her with such kindness and dignity. I cannot speak more highly of their professionalism
and that of the entire team and Right at Home.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for trusting Right at Home Ipswich to provide care and support for your mum. We wish your mum all the very best and hope she has settled in well in her new home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Right at Home deliver a high-quality of care to my grandmother. I know she is in very safe hands with this company. The carers are kind, attentive and always professional. Further, the communication from the office teams is exceptional.
We couldn't be happier with the service received so far.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks so much for taking the time to review our homecare service. It's a pleasure to support your grandmother and to hear from her family too. We are very grateful for your communication with us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with all the carers. They are all very kind, respectful and capable.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit a review. It is much appreciated. We know your husband's two caregivers very much enjoy supporting, and helping with whatever is required. Thanks again!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

It took some convincing my dad to have carers for Mum. We were introduced to a member of office staff in the Ipswich branch. Dad was promised that Mum would be given the best care possible. I can honestly say, from the care to the dignity, which has been shown to my mum, it has been outstanding - 100%.
So
a big thank you to the management and the wonderful carers you have been amazing you have become our friends and we will miss you all.
Certainly will be recommending Right at Home. Thank you all.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you, Julie, for submitting such a lovely review. Meeting your parents for the first time, and experiencing how welcome your dad made me in their home, will always stay with me. I also know how much our manager and your mum's caregivers thought of your parents. We hope your mum settles in well, and we wish you and the family all the best.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We originally started using Right at Home just once a week for two hours, as my Mum was needing a little help with changing the bed etc., but it soon became clear that Mum was enjoying the visits from a companionship point of view so we increased the visits to daily. All three of the carers are very
kind and caring, and the office staff are all lovely to talk to regarding any problems or queries.
It is reassuring to know that Mum is being so well cared for because I live 400 miles away. Now I have peace of mind, which is priceless.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks so much for taking the time to write such a lovely review. It is a privilege to visit your mum and to help her with whatever she requires day to day. If there is anything else we can do, please let the office team know, so our Caregivers and office team can continue to support your mum to the best of our ability.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but praise for the care that our cousin has received from Right at Home, Ipswich. Right from our very first telephone conversation we felt that this was a very compassionate, caring and professionally run company - we had no recommendations only reading the reviews - we hit the jackpot!
They were able to provide the required care for our cousin starting within a few days of our phone call. The dedicated caregiver was excellent in all aspects of her job - nothing was too much trouble - our cousin got to really enjoy her company even though it's turned out to only be for a short period of six weeks. She even contacted us directly on two or three occasions when it was necessary.
We've had excellent service right from the manager down to the caregiver and couldn't have asked for anything more. We would recommend this company 100% - Many many thanks.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for allowing us to support Mrs. T., and for taking the time to submit such a lovely review. I hope Mrs. T is doing well in her new home. My Caregiver colleague loved visiting Mrs T. and misses her.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased to have discovered this excellent, compassionate care company. They have been caring for my 95-year-old mum for five months now and have never found any request too much trouble. They manage the cleaning and prepare the lunch as well as spend some very important social time with her,
even taking her out on one occasion, the first time since Covid struck. We would be happy to unreservedly recommend this company.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you, Ian, for taking the time to submit a review for Right at Home Ipswich; it was a pleasure to meet your Mum and to support her in her home. I'm glad our service has made a difference; your kind words are much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

I am quite satisfied with my care. Carers are willing and helpful.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks for taking the time to submit a review. It is much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I have always been pleased with all the carers that have come in and supported my wife. Furthermore, on behalf of my wife and myself, I would like to thank you all.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to send a review. I hope she is settling in well. It was a pleasure to meet you both and to care for her.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

From the first time I got in touch with Right at Home, the service from the beginning has been unbelievable. My husband and I couldn't have asked for a more caring and wonderful team of people who are caring for my mother-in-law. She enjoys seeing the carers when they go in, they treat her with respect.
We are very grateful to have found a company that really cares about their clients and to have trained their staff to such a high standard. A very big thank you to everyone, I would recommend you to anyone (I have).

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for taking the time to submit a review regarding support for your mother-in-law. And thank you also for recommending Right at Home Ipswich. We are very grateful.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Right at Home (Ipswich, Woodbridge & Felixstowe) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for Right at Home (Ipswich, Woodbridge & Felixstowe) is calculated as follows: ( (168 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 190 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Ipswich, Woodbridge & Felixstowe) is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2022

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Best Employers in Care Awards

Recipient: Right at Home UK

Date: Wednesday 08 Feb 2017 More details

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (7)

Claire

Claire Percy

Job Title: Owner

Joined: 2020

I’m Claire Percy, Owner and Managing Director at Right at Home Ipswich, Woodbridge and Felixstowe. We provide high-quality care in clients' own homes.


I was formerly Owner and Director of Care for a Hampshire-based private home care service for older adults. I was proud to lead our team to an ‘Outstanding’ rating in 2016 when at the time just 2% of home care providers were awarded this rating. The regulator said there was ‘a model of personalised and compassionate care, which was a golden thread that ran through the whole of the service.’


I’m confident that our compassionate team at Right at Home Ipswich is trained and motivated to provide our clients with the best person-centred care and support. That is just one of the reasons I love my role!


Bill

Bill Percy

Job Title: Owner

Joined: 2020

I’m Bill Percy, Owner and Director at Right at Home, providing high-quality home care to our clients in Ipswich, Woodbridge and Felixstowe.


My previous roles have been within the corporate drug testing sector; as a Healthcare Manager; and supporting those with learning disabilities. I enjoy delivering Dementia Awareness Workshops to healthcare professionals, voluntary groups and family carers. I’m also a Dementia Champion.


I was motivated to join the home care sector in 2011 after my Mother was diagnosed with dementia. I could see there was a greater need for high-quality person-centred companionship and care, and was proud to be co-founder of a Hampshire-based homecare service for older adults which was awarded an ‘Outstanding’ rating in 2016.


After moving to Suffolk with co-Director Claire, we launched Right at Home, Ipswich, Woodbridge and Felixstowe. We’re excited to be recruiting and training a growing team of compassionate CareGivers. To us, it’s essential to support those in our community, offering each and every person the best care and support whilst promoting their independence.


Catherine

Catherine Denny

Job Title: Care Manager

Joined: 2021

My role is Care Manager with Right at Home Ipswich, Woodbridge and Felixstowe. I joined the team as a Caregiver, a role I feel very passionately about. I am now a Care Manager and my responsibilities include Caregiver training and development. I also look after compliance by ensuring we conduct regular reviews for clients, and support meetings for our Caregivers. My role varied from day to day! I am studying for a Level 5 in Health and Social Care Leadership.


I have a daughter, dogs, cats and fish! We love animals in our home! I have three sisters and we’re all very close, family is very important to me.


Stacey

Stacey Palmer

Job Title: Care Coordinator

Joined: 2022

I'm Stacey, Care Coordinator with Right at Home Ipswich, Woodbridge and Felixstowe. I joined in March 2022 as a Caregiver and progressed to a field-based compliance role, supporting the team in ensuring we are fully compliant. My role is all about communicating with our amazing Caregivers, clients and their family representatives, and matching Caregivers with our clients. I am married with five children, who are my world! In my spare time, I enjoy reading, watching films and walking our family dogs.


Sam

Sam Leeder

Job Title: Care Administrator

Joined: 2021

I’m Samantha but like to be called Sam!


I’ve been working with Right at Home Ipswich Woodbridge and Felixstowe since 2021 as a Caregiver and progressed to Field Compliance Coordinator, and then Care Administrator. I conduct client service reviews, help support the Caregiver Team and help keep our clients' support plans up-to-date and relevant, so we are safe and fully compliant.


I’ve worked in many settings gaining knowledge of people’s needs and enjoy all aspects of my role, especially knowing I’ve helped someone in need.


I have been married for 20 years and have 3 teenage boys. My spare time is spent looking after my 4 dogs and spending time with my family.


Our

Our Heros!

Job Title: Caregiver Team

Joined: 2020

Each of our Caregivers is with Right at Home Ipswich, Woodbridge and Felixstowe, because of their caring nature, reliability and commitment to continued learning. Without our fantastic Caregiver Team, we wouldn't be able to offer the Outstanding rated service that we provide. They are all very important to us!


Matilda

Matilda Percy

Job Title: Happiness Facilitator

Joined: 2020

I’m Matilda, the youngest member of the Right at Home Ipswich team. My role is a work in progress but currently involves ensuring everyone in the team is as happy and energetic as me.