Right at Home (Ipswich, Woodbridge & Felixstowe)

Unit 9, Dencora House, 34 White House Road, Ipswich IP1 5LU
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9.9 58 Reviews
  • Right at Home (Ipswich, Woodbridge & Felixstowe), Ipswich
Right at Home Ipswich, Woodbridge and Felixstowe is proud to be rated as ‘Outstanding' by the Care Quality Commission (May 2022). Right at Home Ipswich’s owners care about both Clients and Caregivers, and are proud to have owned and run two 'Outstanding' rated homecare services.

The team provide high-quality care to enhance Clients' lives, enabling them to live safely and happily in their own homes. Visits are a minimum of one hour, allowing time to provide person-centred care that isn’t just ‘task-based’. Caregivers do not just perform a task and then leave! Whether a client is being assisted with home help, personal care or is being accompanied out in the community - companionship and encouragement are always at the heart of their service.

From experience, excellent care starts with recruiting the right individuals who want to make a difference, and ensuring they are trained and supported to be exceptional Caregivers. Each of the team is personally introduced to their new clients who they see regularly. A trusted Caregiver should become an invaluable part of a Client’s support network, but without taking over! Clients are fully involved from the outset, with the aim to do things with the Client where possible, rather than just for them.

So, if you or a loved one are considering any of the services below from just one hour a week, please get in touch for an informal chat and further information.

Companionship
Transportation
Personal care
Specialist care including dementia care
Medication assistance
Meal preparation
Light housework
Hospital to home
Respite care

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Care Provided by Right at Home (Ipswich, Woodbridge & Felixstowe)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Claire Percy (Managing Director & Registered Manager)

Funding & Fees Guide for Right at Home (Ipswich, Woodbridge & Felixstowe)

  • Prices

  • We charge a fixed hourly rate for all our care services, and we do not charge VAT.

Right at Home (Ipswich, Woodbridge & Felixstowe) Reviews (58)

Total of 58, showing 41-58
9.9

Right at Home (Ipswich, Woodbridge & Felixstowe) has a Review Score of 9.9 (9.879) out of 10, based on 32 reviews in the last 2 years. Over all time Right at Home (Ipswich, Woodbridge & Felixstowe) has 58 reviews.

Overall Experience

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Review from Philip P (Son-in-law of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the level of customer service we have received from Right at Home. Every one of the people we have had contact with have been very friendly and extremely helpful. The carer is very attentive and caring and has built up a lovely rapport with my mother-in-law.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for taking the time to submit this review of our service. I know your mother-in-law's Caregiver absolutely loves supporting her.


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Review from Beverly W (Daughter of Client) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother, sister and I have been very pleased with Right at Home helping our mum. Just the right amount of care, companionship required. The carers are professional, friendly, patient with Mum who is adjusting to needing care and being without her husband of 65 years.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to write this lovely review. I know your mum's two Caregivers love supporting her, and we are glad that the visits help as much as possible.


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Review from Heather F (Daughter of Client) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Five-star service where staff went above and beyond to care for our parents during the week when we were unable to be with them. They were always there to listen and support and showed care and dedication at all times. The matching process of carer to client worked exceptionally well. Clients are at
the heart of this care organisation, coupled with top-notch efficient and caring management with minimal ' red tape'. We would definitely recommend this caring, flexible, and reliable service.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for taking the time to submit a review. It was a pleasure to support your parents who always made our Caregiver Jo, so welcome into their home. And we are grateful to have met such caring and supportive daughters.


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Review from J D (Wife of Client) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies that I have had to look after my husband have been absolutely amazing. They have used their common sense in dealing with problems in the care. Have recommended Right at Home to two friends, so I hope they contact you.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for taking the time to submit a review, and for recommending Right at Home Ipswich. It is much appreciated. I'm glad our team has been able to make a difference by supporting your husband.


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Review from P S (Wife of Client) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found that all the staff we have been in contact with excellent. The carer who takes my husband out twice a week understands his needs, she could not be better.

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Review from Paul S (Client) published on 18 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, the Manager and her team have been absolutely outstanding since my father started needing care some 9 months ago. This company is large enough to offer exemplary administration but small enough to take the time for the personal attention, detail, and information that make both my father
and I completely confident in their care. For me, the vagaries of caring for an ageing relative have thrown up some daunting situations and the Manager and the team have been able to offer considered and expert advice. I really couldn’t be happier and would have no hesitation in offering my unreserved recommendation.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you, Paul, for taking the time to let us know how satisfied you and your father are with Right at Home Ipswich. We feel privileged to support your father and are also grateful for your input and advice when we have needed to get in touch.


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Review from John F (Client) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found your staff very good at cooking and presenting a meal 3 times per week and always cleaning up. We are grateful for their care when one or the other of us is not very well.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to write such an appreciative review for us. We feel privileged to be invited into your home. The caregiver very much enjoys providing you both with any assistance as required.


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Review from E S (Client) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care given to me. I get on extremely well with my carer.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for your overall 5-star review.
I know you get on very well with your caregiver and that she has enjoyed supporting you with your shopping trip once a week, right from when your daughter first contacted us. With regard to "value for money" we pay our staff well, as we value their commitment and skills, and want them to stay with us. You have given "management" 4 stars, but have never needed to contact the office/management team, so do let me know how we can obtain the 5 stars the team works so hard to achieve.


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Review from Gillian RW (Wife of Client) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home (Ipswich, Woodbridge & Felixstowe) have offered a wonderful service to my husband and to me. Their care is considerate and efficient. Carers are always punctual and polite, they are always willing to help in every respect. It has been an enormous help to me over the last few months, knowing
that I can have some respite and leave my husband in good hands whilst I have a break. Thank you so much.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for taking the time to write a review for Right at Home Ipswich. It is a privilege to support your husband and to know the service is helpful to you also.


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Review from Jill B (Client) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was personally very pleased with the way I was dealt with. Very caring and considerate, always on time and very friendly and talked about how I spent my days.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for taking the time to write a review. I'm pleased we were able to assist you when you needed us, and that it was such a positive experience for you.


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Review from Justin C (Son of Client) published on 22 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right At Home stepped in to provide cover care over Christmas after we'd been let down by another company at the last minute. They were terrific. Despite the time of year, everything was sorted out in 48 hours and they were responsive and flexible throughout. The management team went to great lengths
to ensure they provided carers to fit my father's needs and were always on hand if we had any queries. The carers themselves were excellent. I wish we'd gone to them in the first place - we definitely will next time.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking time to write such a kind and positive review for us. It's very much appreciated. The CareGivers loved seeing and supporting your father and we hope he will visit Suffolk again in 2021.


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Review from T O (Daughter of Client) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having recently had my parents relocate from the south coast to be near me in Felixstowe, I was a little concerned about the change in care providers, but without cause. We have 2 incredible caregivers. One doing daytime visits 3 times a week and one 3 evenings a week to help Dad with showering and
shaving (male carer). Absolutely brilliant service.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to write such a lovely positive review for us. It’s a team effort and a pleasure to support your parents.


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Review from Roger P (Son of Client) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We approached the manager and her team when Mum needed care in her own home, their response was extremely quick and efficient with a team of caregivers being introduced to Mum and initial care package put in place less than 48 hours after our first telephone call. The Right at Home team made an immediate
and very valuable difference for Mum and the family, spending quality time with her to ensure her safety and well-being. When it became clear that Mum's care needs were greater than expected, the team again responded brilliantly going out of their way to provide additional visits and sleep-in care. Their highly professional, caring and trustworthy approach, supported by excellent care plans and communication with the family, was a huge help. The level of care provided was exceptional and we would have no hesitation in asking Right at Home to provide further care whenever it is needed.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking time to write such a lovely, positive review for Right at Home Ipswich Woodbridge and Felixstowe. We really appreciate it. It has been a pleasure for the office team and the Caregivers, to support her when she needed us.


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Review from Jane P (Daughter-in-law of Client) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Right At Home to be very professional, well organised, and a pleasure to deal with. The caregivers have been attentive, warm, kind, and we would thoroughly recommend them to anyone considering care for their loved ones. Thank you!

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to write such a lovely review for us. I know that both Caregivers very much enjoyed providing support to enable our client's granddaughter to have a break. It was a pleasure to meet the family, and we hope you will ask Right at Home Ipswich to assist again if needed.


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Review from S S (Client) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looked after with every care, love and attention.

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Review from M H (Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well looked after.
Great help with jobs that I am unable to do.

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Review from D B (Daughter of Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your service supports my mum; the service support is at the right level for my mum's needs, and she gets on very well with the lady that comes round. My mum has said that she is very happy.

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Review from Ian H (Son of Client) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We selected Right at Home (Ipswich, Woodbridge & Felixstowe) following a recommendation from a carer at a home my Mum was receiving respite care at.
This is never an easy decision to make, entrusting someone into your parents home when they are alone, however from the very first meeting to the care
received to date we could not be happier. A very professional, friendly and caring service has been provided and I have not seen my mum looking brighter for quite some time. This is a step above a straightforward personal care service, and from previous experience, it's not always just the personal care that is needed where the care is given, then the carer leaves straight away. In addition to the personal care where needed, Right At Home also provide companionship, help with those little jobs, non-rushed time to have a nice conversation etc, all of which allows for a very rounded and worthwhile service.
100% recommended.

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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Right at Home (Ipswich, Woodbridge & Felixstowe) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for Right at Home (Ipswich, Woodbridge & Felixstowe) is calculated as follows: ( (168 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 190 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Ipswich, Woodbridge & Felixstowe) is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (7)

Claire

Claire Percy

Job Title: Owner

Joined: 2020

I’m Claire Percy, Owner and Managing Director at Right at Home Ipswich, Woodbridge and Felixstowe. We provide high-quality care in clients' own homes.


I was formerly Owner and Director of Care for a Hampshire-based private home care service for older adults. I was proud to lead our team to an ‘Outstanding’ rating in 2016 when at the time just 2% of home care providers were awarded this rating. The regulator said there was ‘a model of personalised and compassionate care, which was a golden thread that ran through the whole of the service.’


I’m confident that our compassionate team at Right at Home Ipswich is trained and motivated to provide our clients with the best person-centred care and support. That is just one of the reasons I love my role!


Bill

Bill Percy

Job Title: Owner

Joined: 2020

I’m Bill Percy, Owner and Director at Right at Home, providing high-quality home care to our clients in Ipswich, Woodbridge and Felixstowe.


My previous roles have been within the corporate drug testing sector; as a Healthcare Manager; and supporting those with learning disabilities. I enjoy delivering Dementia Awareness Workshops to healthcare professionals, voluntary groups and family carers. I’m also a Dementia Champion.


I was motivated to join the home care sector in 2011 after my Mother was diagnosed with dementia. I could see there was a greater need for high-quality person-centred companionship and care, and was proud to be co-founder of a Hampshire-based homecare service for older adults which was awarded an ‘Outstanding’ rating in 2016.


After moving to Suffolk with co-Director Claire, we launched Right at Home, Ipswich, Woodbridge and Felixstowe. We’re excited to be recruiting and training a growing team of compassionate CareGivers. To us, it’s essential to support those in our community, offering each and every person the best care and support whilst promoting their independence.


Catherine

Catherine Denny

Job Title: Care Manager

Joined: 2021

My role is Care Manager with Right at Home Ipswich, Woodbridge and Felixstowe. I joined the team as a Caregiver, a role I feel very passionately about. I am now a Care Manager and my responsibilities include Caregiver training and development. I also look after compliance by ensuring we conduct regular reviews for clients, and support meetings for our Caregivers. My role varied from day to day! I am studying for a Level 5 in Health and Social Care Leadership.


I have a daughter, dogs, cats and fish! We love animals in our home! I have three sisters and we’re all very close, family is very important to me.


Stacey

Stacey Palmer

Job Title: Care Coordinator

Joined: 2022

I'm Stacey, Care Coordinator with Right at Home Ipswich, Woodbridge and Felixstowe. I joined in March 2022 as a Caregiver and progressed to a field-based compliance role, supporting the team in ensuring we are fully compliant. My role is all about communicating with our amazing Caregivers, clients and their family representatives, and matching Caregivers with our clients. I am married with five children, who are my world! In my spare time, I enjoy reading, watching films and walking our family dogs.


Sam

Sam Leeder

Job Title: Care Administrator

Joined: 2021

I’m Samantha but like to be called Sam!


I’ve been working with Right at Home Ipswich Woodbridge and Felixstowe since 2021 as a Caregiver and progressed to Field Compliance Coordinator, and then Care Administrator. I conduct client service reviews, help support the Caregiver Team and help keep our clients' support plans up-to-date and relevant, so we are safe and fully compliant.


I’ve worked in many settings gaining knowledge of people’s needs and enjoy all aspects of my role, especially knowing I’ve helped someone in need.


I have been married for 20 years and have 3 teenage boys. My spare time is spent looking after my 4 dogs and spending time with my family.


Our

Our Heros!

Job Title: Caregiver Team

Joined: 2020

Each of our Caregivers is with Right at Home Ipswich, Woodbridge and Felixstowe, because of their caring nature, reliability and commitment to continued learning. Without our fantastic Caregiver Team, we wouldn't be able to offer the Outstanding rated service that we provide. They are all very important to us!


Matilda

Matilda Percy

Job Title: Happiness Facilitator

Joined: 2020

I’m Matilda, the youngest member of the Right at Home Ipswich team. My role is a work in progress but currently involves ensuring everyone in the team is as happy and energetic as me.


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