What Type of Services does Home Instead (Ivybridge) offer?

Home Instead (Ivybridge) offers Home Care.

How many Carers does Home Instead (Ivybridge) employ?

Home Instead (Ivybridge) employs 37 carers.

Home Instead (Ivybridge), 22 Glanvilles Mill, Ivybridge, Devon PL21 9PS

Review from E G (Daughter of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience

Both parents have received excellent care from Home Instead at Ivybridge. The carers are always calm, and compassionate and always quick to have a laugh. They are more than happy to take my parents out for an adventure, which is great for us as we live so far away. The team are quick to help with any

queries or set up additional visits, if necessary, help with appointments or care when ill. It is very reassuring to know that they are cared for so well and would not hesitate to recommend Home Instead.

Reply from Martin Allison, Director at Home Instead (Ivybridge)

Thank you for a wonderful review. We enjoy the 'adventures' as well. Martin

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Review from J C (Daughter of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience

We have been using Home Instead for nearly 2 years for our parents and are very impressed with the service they are providing.
We live a distance from our parents and we initially employed them to act as a companion to Mum and to help her visit Dad whilst he was in hospital. We now rely on Home Instead

more particularly recently to help take our parents on fantastic trips out.
I am so impressed with the care they provide. Every carer we have had has been professional, kind and brought humour and fun to my parents' lives.
I am also very impressed with their dedication to my parents.
The communication with the company is excellent even out of hours. Nothing seems too much trouble for the manager and his team.
In short, Home Instead have provided an invaluable service at the highest of standards.

Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you for your feedback. The team really enjoys their visits with Mum and Dad (as do I!) The trip to the firework display was a great success and I'm delighted with Dad's feedback to us. We enjoy visiting Mum and Dad and the view is amazing!

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Review from J L (Wife of Client) published on 22 August 2024
Submitted via Website • Report

Overall Experience

We have been looked after by Home Instead, Ivybridge for almost 9 months and are delighted with the care we have received. All the carers we have seen have been brilliant, cheerful, very professional, always on time, and happy to help in any way they can. This has made my life, especially, so much easier.

The company is very efficiently run by all the office staff. Thanks from both of us.

Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you for such a positive review. I will share your review with the wider team. I am delighted that you are so pleased.

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Review from Brendon H (Son of Client) published on 16 August 2024
Submitted via Website • Report

Overall Experience

My brother and I live overseas so it's impossible for us to provide regular care for our elderly parents. We engaged Home Instead Ivybridge to provide Dad with a daily check-in after Mum was hospitalized. Their team were very professional, understanding, friendly and flexible. They have given us peace

of mind that all is well in our absence, and have also kept us up to date by relaying progress reports from Mum and Dad's medical team. We are very glad we chose Home Instead.

Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you for your review. We have a number of clients whose families live in another region of the UK and as in your case, overseas. Our technology enables our client's families to access care notes in ' real time' (with mum or dad's permission of course!) and our team will always let you know if there are any concerns. Thank you again for the positive review.

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Review from Roderick B (Son of Client) published on 15 August 2024
Submitted via Website • Report

Overall Experience

The Home Instead Team where all fantastic, both the carers and the backroom staff. The carers who looked after Mum were all incredibly caring, friendly and professional. They allowed our mum to stay at home these past 12 months. We cannot thank them enough. And we cannot recommend Home Instead more

highly.

Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you. I'll share your response with the team. Mum had a fantastic support network with us and Mums family working together to keep Mum safe and happy at home.

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Review from Mel M (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience

My dad has been receiving care from your company for several months now and as a family, we are all very impressed with the service you offer and find all your staff to be both professional and compassionate.
It has taken a massive weight off my mum's shoulders and she enjoys her daily chat with the

carers while they are there.

Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you so much for taking the time to review us. I'm delighted we have made such a positive impact and I know the care team enjoy talking to Mum.

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Review from Sonia P (Stepdaughter of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience

The team at Home Instead Ivybridge have done a truly amazing job in looking after my stepfather over the past 6 months. Our families live far away, so it has given us peace of mind to know he was being so well looked after between our weekly visits. My stepfather was extremely reluctant to have care

at first but came to trust and rely on the carers more and more over the months, even looking forward to visits. In our experience, the entire team at Home Instead have gone above and beyond in their roles and in caring for him. Communication has been excellent and any concerns notified to us immediately. My brother and I really couldn’t have managed without them. Sadly our stepfather has decided he cannot manage at home any more with his declining health and it is time for him to go into full-time care. He will miss his favourite carers. We cannot thank the team enough.

Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you for such a positive review. He is such a lovely gentleman. I am grateful that it's been such a positive experience.

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Review from Jenny H (Daughter of Client) published on 27 December 2023
Submitted via Website • Report

Overall Experience

Home Instead have been invaluable to being able to keep my mum at home as long as we can. They have been exceptionally reliable and their staff are an asset to them. They cannot do enough to make sure my mum is happy and well cared for.
The team in the office are always there to support and is flexible

when times are needed.
Could not recommend them highly enough.

Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you so much for your feedback. We are so pleased to hear that we have made such a positive impact on Mum's well-being.

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Review from Naomi K (Niece of Client) published on 18 August 2023
Submitted via Website • Report

Overall Experience

I chose Home Instead Ivybridge after receiving a recommendation and after reading the Outstanding CQC report. The care my aunt received exceeded my expectations and I cannot praise them highly enough. All the staff, both carers and management, were caring, compassionate and extremely professional and

well-trained. The team were able to respond to my aunt's increasingly complex health and care needs with compassion and professionalism, working in close collaboration with community health services. This enabled my aunt to receive care in her own home in accordance with her wishes.
I wouldn't hesitate to recommend Home Instead Ivybridge to anyone looking for caring, compassionate, professional home care.

Reply from Amanda Nichol, Registered Care Manager at Home Instead (Ivybridge)

Thank you for your kind words, it was a pleasure to care for your aunt who had many great stories to tell particularly about her cats and her friends. Her passion for nature and her flowers was always something she'd love to talk about.

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Review from Gill R (Wife of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience

I can not recommend Home Instead highly enough.
The care provided is excellent and everyone involved will always go the extra mile to help. Right from the start the manager has been supportive and given excellent advice, he clearly cares.
The caring team are extremely professional but also caring

and friendly.
It’s not easy having people coming and going into your home, but it feels more like friends visiting and it has never felt intrusive.
Our main carer is amazing at what she does, she is calm, friendly and extremely efficient and we look forward to her daily visits. On the days we don’t have her we have another carer who is also excellent, a very positive person to have around.
My husband has had very complex needs but I have never once worried when he is receiving care from these two carers which has been wonderful for me.
I really would not hesitate to recommend the care from Home Instead.

Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you for such a positive review. It's been a real privilege providing care, and also working alongside such an amazing family support team.

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Review from Hilary G (Daughter of Client) published on 28 June 2023
Submitted via Website • Report

Overall Experience

Cannot fault the absolutely wonderful care that this organisation gives my Mum. She has been a service user for some time, and has developed lovely relationships with several of her caregivers. However in recent weeks Home Instead have really pulled out all the stops. I have been involved in the setting

up of a new care plan following Mum's spell in hospital, have been given access to her care records, and carefully kept in the loop when any changes have been made, or any incidents for concern have occurred. All the caregivers I have met have been beautiful, efficient, friendly and adaptable. I have every confidence that Mum is getting the very best of care and am very grateful to all concerned. Would not hesitate to recommend Home Instead to anyone who seeks top class care for a relative.

Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you so much for your feedback. It’s been a joy providing care for your mother.

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Review from Valerie H (Daughter of Client) published on 1 June 2023
Submitted via Website • Report

Overall Experience

I was very concerned that Mum would not take well to having carers coming to the house in the mornings; she is fiercely independent and insists that she doesn’t need any assistance.
However, 3 months after starting with Home Instead, Mum is happy, compliant and looks forward to the carers arriving.

The app is fabulous for me as I do not live in the area and I was blown away when I read that Mum has become “The model client”. That is totally unexpected and fantastic to read.
I stay with mum for a week every month and I have gained first-hand experience of how the carers talk to mum, interact with mum and really care for mum. This bodes well for increasing Mum’s hours in the future so she can stay in her house where she has a definite routine, continuity of care and lots of happy memories.
It is always difficult to leave mum when I return to my own home town but I now leave her with a much lighter heart as I know she is being well looked after.

Reply from Amanda Nichol, Registered Care Manager at Home Instead (Ivybridge)

Thank you so much for this wonderful feedback, I am delighted that your mum has taken well to the care being provided and know the care professionals really enjoy the visits with her also.

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Review from Karen B (Daughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience

My father was reluctant to have care in his home initially but now looks forward to his carer coming in each morning. We are extremely pleased with the outstanding level of care he is receiving and I would recommend Home Instead to anyone. The staff are so friendly and professional and really make a

difference to his day. Excellent communication, nothing seems to be too much trouble. Thank you.

Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you for such a wonderful review. I’m so happy Dad looks forward to our carers attending.

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Review from Carol L (Niece of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience

Home Instead took the trouble to match my aunt's interests with those of her carer which enabled them to have conversations about poetry art, music, and Dartmoor, and she enjoyed their company immensely. They were patient, kind and efficient but I think it was the small things that were of the greatest

benefit for example encouraging her to draw, quotes to brighten her mood, taking her for drives to the coast or moors, helping her to prepare an evening meal or an occasional treat. All these things allow her to remain in her own home and I cannot thank the carers enough for that.

Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you, Carol, for your lovely review. It’s great when we can match a client's interests with that of our care professionals.
The team really appreciate your feedback.

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Review from Lois M (Wife of Client) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience

I have always been most satisfied with Home Instead. The carers are always cheerful and helpful and will turn their hand to anything if asked.

Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you for such a positive review. We are always delighted to help where we can and it's out clients who make us cheerful!

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Review from F C (Sister of Client) published on 9 April 2023
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Overall Experience

I can’t praise the experience we have had with Home Instead Ivybridge enough. I chose them because of their outstanding CQC rating. From the time of my first enquiries right through to successful care visits being deployed they have been thorough and professional. Communication has been made very easy

which is absolutely essential as I live far from my sister. The care supervisor has many years of experience in the caring profession and it shows. She is kind, cheerful and totally on the ball with all aspects of the situation from overseeing medication, deploying and checking on care visits and communicating with other health professionals involved. Her dedicated and diligent attention to detail means that I am totally confident that my relative is receiving all the best care and attention possible. A particular bonus is that carers have relevant car insurance for trips out, including appointments and social visits which my sister thoroughly enjoys. Excellent I’m very happy!

Reply from Amanda Nichol, Registered Care Manager at Home Instead (Ivybridge)

Thank you for your wonderful feedback, it is a privilege to support your sister and we are glad we can reassure you that your sister is being well looked after whilst you can't be with her.

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Review from Steve M (Son of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience

The service my mum and I have received from the Home Instead (Ivybridge) team has been excellent. They have been professional and effective at all times from care to administration. The team show great compassion in everything they do; what is in my mum's best interest is clearly foremost in their minds.

It has been a great relief, to me, to know I have their support.

Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you Steve it's lovely for us to receive this type of feedback. It's also nice to have you mention that our administration support has also been of a high standard. It's key that the office is there to support clients, clients' families, medical professionals and of course our wonderful care professionals.

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Review from Jo S (Daughter of Client) published on 3 February 2023
Submitted via Website • Report

Overall Experience

Very professional company. Came and accessed the needs of the client. Staff are caring, kind, knowledgeable, and willing to help with everything needed to make the person feel happy. Great customer service too, with check-ins with clients to make sure they are happy and if there is any change in their

needs.

Reply from Amanda Nichol, Registered Care Manager at Home Instead (Ivybridge)

Thank you for your kind words, we are delighted to be able to help provide this wonderful service.

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Review from Neil T (Friend of Client) published on 12 January 2023
Submitted via Website • Report

Overall Experience

Excellent client relationship with my friend; she looks forward to the carer's visit. I was happy to recommend Home Instead to my friend and her family. Nothing has been too much trouble for the Home Instead team in Ivybridge.

Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you for your lovely feedback; we are delighted to receive this review. It's great that we are making a positive impact.

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Review from Prue A (Niece of Client) published on 12 January 2023
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Overall Experience

My uncle has been provided with the services of Home Instead for over two years.
In that time, he has been cared for with humour, empathy and imagination by a variety of people.
They are friendly and responsive to his needs and our concerns.
He is in excellent hands.

Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you for such positive feedback. One of the seven wonders of the world is your uncle's amazing appetite!

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