Home Instead (Ivybridge)

22 Glanvilles Mill, Ivybridge PL21 9PS
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Top 20 award
10 23 Reviews
  • Home Instead (Ivybridge), Ivybridge
Home Instead Ivybridge offers in-home care services to Ivybridge, Kingsbridge, Modbury, Plympton, Plymstock, Yealmpton and surrounding areas.

The team at Home Instead Ivybridge believe that everybody has the right to remain in their own home for as long as possible, leading a fulfilling life and surrounded by precious memories and belongings. Their goal is to support people to do this and they believe that home care and live-in care are the safest alternatives to moving into a residential care facility.

Every care package is built around the individual’s unique needs and preferences. Whether you need support for an hour a day or anything in between, Home Instead Ivybridge can support you to get the best out of life. Calls are a minimum of one hour to ensure that care is not rushed.

One-to-one in-home care services include domiciliary care, home help and housekeeping, live-in care, dementia care, respite care, palliative care, companionship service, overnight care and specialist care.

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Care Provided by Home Instead (Ivybridge)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Older Person Care
  • Palliative Care
  • Respite cover
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Martin Allison (Director)

Funding & Fees Guide for Home Instead (Ivybridge)

  • Prices

  • Please contact the office to discuss your care requirements. Speak to one of our team who will be able to give you more information about our fees and how you might qualify for funding or support to pay for your care

Home Instead (Ivybridge) Reviews (23)

Total of 23, showing 21-23
10

Home Instead (Ivybridge) has a Review Score of 10 (10.000) out of 10, based on 16 reviews in the last 2 years. Over all time Home Instead (Ivybridge) has 23 reviews.

Overall Experience

  • 23
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Date Published

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7
16
7

Review from D M (Nephew of Client) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family has been delighted with the quality of care given to an elderly relative during the past two years by Home Instead (Ivybridge). As well as highly professional, it has been warm, compassionate, and imaginative; and everything has been managed with a great sense of humour. Apart from helping
him with his medication and meals, his carers have arranged trips out for lunch and to the shops, visits to neighbours assisted with reading and writing (he is seriously visually handicapped) and appointments with the doctor. Nothing has been too much trouble: everyone has been willing to go the extra mile. It's hugely reassuring to know that he's in such good hands, particularly since no member of the family lives close by.

Reply from Martin Allison, MD at Home Instead (Ivybridge)

It really is our pleasure. Thank you for the lovely feedback it will be warmly received by our wonderful team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anna S (Daughter of Client) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead carers are providing excellent client-centred care to my elderly parents, both of whom have differing needs. The team are flexible, caring, shows initiative, and above all, are always warm and friendly. I cannot thank them enough for the care they provide.

Reply from Martin Allison, MD at Home Instead (Ivybridge)

Thank you, Anna, that's lovely feedback, I'm so pleased we are able to help.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helaena P (Granddaughter of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has Alzheimer's and has daily visitors from Home Instead (Ivybridge) to support her in getting up and preparing lunch.
They encourage her to do activities and, when possible, take her on trips out for lunch, which makes a huge difference to her day.
Being flexible, they were able to provide
extra visits whilst I took my mum (her primary carer) away on a much-needed holiday this summer.
We are planning to go away this winter, knowing she is in good hands.

Reply from Amanda Nichol, Registered Care Manager at Home Instead (Ivybridge)

Thank you very much for your review. We are delighted to hear such positive feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Home Instead (Ivybridge) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Ivybridge) is calculated as follows: ( (95 Excellents x 5) ) ÷ 95 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ivybridge) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2022

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Martin & Anne-Marie

Martin & Anne-Marie Allison

Job Title: Founders

Joined: 2019

Martin previously spent over thirty years working in the fields of marketing and advertising where he developed a range of skills that he is putting to good use in managing the Home Instead Ivybridge, Kingsbridge, Plymstock and Plympton office.


He is supported in this role by his wife Anne-Marie who comes from a background in teaching. Together they are passionate about providing outstanding care for their clients and firmly believe that with the right care and support, our senior community can lead fulfilling and happy lives.


Katie

Katie Hewitt

Job Title: Client Services Manager

Joined: 2019

Responsible for the smooth running of our friendly office. Having run a group for people experiencing symptoms of dementia, Katie has an excellent understanding of the different types of dementia and how they affect the individual and their friends and family. “I find it easy to talk to people and I love making a difference in people’s lives”


Katie has a passion for helping people feel comfortable and is able to reassure and encourage people to be the very best version of themselves.


Wendy

Wendy Jacobs

Job Title: Recruitment

Joined: 2021

Wendy deals with all things recruitment for Home Instead Ivybridge. Wendy is responsible for all new Care Professionals and their journey on board with us.


"I’ve found a new passion in care, as I started in gyms and fitness, and its exciting to be able to help other people find that same passion.”


Natasha

Natasha Bullied

Job Title: Scheduler

Joined: 2020

Natasha is responsible for client and Care Professionals' schedules. Natasha makes sure all Care Professionals know where they need to be and all clients know in advance which Care professionals they have for their visit.


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