GoodOaks Homecare - Aylesbury

Second Floor Suite, Ardenham Court, Oxford Road, Aylesbury HP19 8HT
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9.8 17 Reviews
  • GoodOaks Homecare - Aylesbury, Aylesbury
GoodOaks Homecare in Aylesbury provides a service they would be happy for themselves, their family and friends to receive. The care provided is highly personalised and is available to older people as well as physically disabled adults with specialist care needs.

Working closely with doctors, district nurses, physiotherapists and occupational therapists, GoodOaks Homecare ensures they offer the best possible visiting home care in Aylesbury and live in care services throughout Aylesbury and Buckinghamshire.

The company is committed to supporting their service users to maintain their independence and lifestyle and is at the heart of everything they do.

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Care Provided by GoodOaks Homecare - Aylesbury

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Carlene Daniel (Registered Manager)

Funding & Fees Guide for GoodOaks Homecare - Aylesbury

  • Prices

  • Our live-in care services start from £1200.00 per week for 24/7 care of a single adult and £1600.00 per week for a couple and our visiting care costs start at £20.50
    Our Home visiting care services start from £20.50 minimum 30 min Visit and 27.50 for an hour.

  • Homecare costs in Aylesbury will vary. If you want to find out whether your local authority can help pay for your care, contact Buckinghamshire Council if you are in Aylesbury.

GoodOaks Homecare - Aylesbury Reviews (17)

9.8

GoodOaks Homecare - Aylesbury has a Review Score of 9.8 (9.842) out of 10, based on 9 reviews in the last 2 years. Over all time GoodOaks Homecare - Aylesbury has 17 reviews.

Overall Experience

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Date Published

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Review from Renato P (Client) assisted by family/friend published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at GoodOaks have been exceptional in both the care they provide and the positive attitude they bring to the day. We cannot thank them enough for everything they do. Always punctual, well prepared & calm when handling complex care needs.

Reply from Fiza Bukhari, Owner at GoodOaks Homecare - Aylesbury

We truly appreciate your feedback and are delighted to hear that our team has made a positive impact. Providing exceptional care with compassion and professionalism is our top priority, and knowing that our efforts are valued is genuinely appreciated.


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Review from Lorna C (Daughter of Client) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If anyone is looking for care or help for the elderly I would strongly suggest using this company, I had this company help look after my Dad at home for over 3 years and I can honestly say they were amazing. This company employs people who actually care for the clients they help to look after, they
take time to get to know the person and the best way to help them. Sadly my Dad passed away in November and I can't rate them highly enough, efficient office staff professional documentation on each visit through a very easy app you can have on your phone, and regular reviews to make sure all needs are covered. When my Dad first needed additional help we were given a company recommended by the council which were awful I moved to Good Oaks and I never looked back. I knew my Dad was safe well looked after and had careers who got to know him, he looked forward to each and every visit. Every person who came to my house was amazing, too many to name. Thank you to all the staff.

Reply from Carlene Daniel, Registered Manager at GoodOaks Homecare - Aylesbury

We cannot thank you enough for your kind words, even afterwards. It was an absolute pleasure to care for Dad, he was thought of dearly and is missed by us all. You have been amazing, all the way through. Thank you.


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Review from Barbara S (Client) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care I receive all I could hope for. Carers have been supportive and friendly. Everything that was done was explained and I was treated with respect and sensitivity. I was able to build a real relationship with my carers so that I looked forward to our morning chats. All were happy
to encourage me and involve me in my own care as much as possible. Moreover, if a problem with my health or personal care arose at an unscheduled time the office staff were very willing to come to my rescue, an excellent service.

Reply from Fiza Bukhari, Owner at GoodOaks Homecare - Aylesbury

Thanks a lot for the wonderful review. It's great to hear about your experience with our team.


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Review from Paulette T (Client) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been a client of Good Oaks Care since November 2023, I find myself feeling very lucky to have such a dedicated, supportive and caring team of caregivers.
The office staff work together with the carers to ensure that we're been given the best care possible. Last year when I had spent the summer
in hospital having operations then fighting every day to get well and finding life and mental health not great I had to make big decisions and the main one was changing my care company and that was the best thing ever.
Even though I was very poorly again in January which totally set me back I had no doubt that when I got home with the help of the girls, I would be cared for in a way that I would look forward and not back. So thank you all so very much you know who you all are.

Reply from Carlene Daniel, Registered Manager at GoodOaks Homecare - Aylesbury

Thank you for your kind words, it's been a pleasure from the moment I first spoke with you. I'm delighted to know how much the carers have helped you through everything. I will share this with them. Thank you.


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Review from B K (Client) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not wish for kinder people to assist me. Nothing is too much trouble.

Reply from Carlene Daniel, Registered Manager at GoodOaks Homecare - Aylesbury

We're so thrilled to hear that you're happy with the service and staff. Thank you very much for taking the time to complete the review.


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Review from Roy S (Son of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In early 2024 my elderly mum suddenly became less mobile, during a hospital admission it became clear that she would require care when returning home and was assessed for this. The local authority selected GoodOaks from their approved list for an initial period, I know I speak for Mum when I say we
could not have been more happy with that, and after the initial period she did not hesitate to say she wanted to continue with them which she has. I have been point of contact for Mum, when you do something unfamiliar for the first time it can be scary, but the management team at Aylesbury were really supportive, making sure I understood every step. However what is most important is how my Mum feels about her care, and I have asked her this. She is incredibly happy with the kindness and respect shown and has built a great rapport with each carer, as importantly they know her and treat her as a person not a "job" to get done. I know Mum would wholeheartedly recommend GoodOaks as would I.

Reply from Carlene Daniel, Care Manager at GoodOaks Homecare - Aylesbury

It's been an absolute pleasure and we're so happy to see it all worked out. Thank you very much for your kind words.


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Review from David R (Client) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are excellent, polite, pleasant and helpful. They show respect to a man of my age (eighty-three) who lives by himself. That respect is reciprocated by telling each other's life stories, face to face rather than over the telephone, to friends and family. A good, flexible and responsive service.

Reply from Fiza Bukhari, Owner at GoodOaks Homecare - Aylesbury

Thank you very much for your feedback. We try hard to offer the best care and support to our clients.


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Review from Helen S (Daughter-in-law of Client) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we have nothing but praise for the excellent care my Mother in law received from the GoodOaks Homecare team in Aylesbury.
She had refused to accept carers in the past and we thought this would be the case again. However, the staff quickly built up a positive rapport with her and used initiative
in encouraging her to accept care. They were kind, caring and understanding of her failing memory & she became very fond of her regular carers.
The Manager was always at the end of the phone offering support and advice to us whenever needed. She was also always quick to respond if we had a query etc.
All in all I don’t think we would have got through the past few months without this amazing team and we can’t thank them enough.

Reply from Fiza Bukhari, Owner at GoodOaks Homecare - Aylesbury

Hello Helen,
We are delighted to hear that it’s going very well with your mother-in-law. Your feedback means a lot and we will continue to go above and beyond to deliver the best possible care to your mother-in-law and all our precious clients. Thank you very much, from the GoodOaks team.


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Review from J M (Daughter of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to commencing care, Mum was visited by the manager so that her needs could be assessed and a comprehensive, meaningful care plan put in place. I can use the app to see what the carers have done each day whilst being reassured that Mum is safe and well. She is visited by a small team of carers
so that she sees the same few faces regularly and Mum tells me that they are all kind and helpful.
The office staff are easy to contact, friendly and address any concerns promptly and efficiently.
GoodOaks Homecare, Aylesbury is well managed and I would highly recommend to anyone seeking care for their loved one.

Reply from Fiza Bukhari, Owner at GoodOaks Homecare - Aylesbury

Thank you very much for the positive review. We are glad that you found our service satisfactory. We strive to provide excellent service to all our clients and your positive review encourages our commitment to that goal.


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Review from I L (Client) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are excellent, polite, pleasant and helpful. Management has improved of late but still has a little way to go.

Reply from Fiza Bukhari, Owner at GoodOaks Homecare - Aylesbury

Thank you very much for the review and thanks for appreciating the carers.


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Review from Graham G (Son of Client) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At a very difficult time, Good Oaks have provided significant help and care for my mother. In particular by explaining in detail the process ahead. Throughout a busy Christmas period, myself and my siblings have been comforted knowing Mum is being looked after when we're not around. Another comfort
to us all is that Mum is happy with her carers and tells us all how helpful they are. This is very reassuring.

Reply from Carlene Daniel, Care Manager at GoodOaks Homecare - Aylesbury

Thank you for your kind words, it is very much appreciated.


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Review from P G (Husband of Client) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Good Oaks now for over 18 months and all carers are of a very high standard. We had a new carer today on her first visit, unsupervised and her attention to detail was exceptional and will be a credit to Good Oaks.

Reply from Fiza Bukhari, Owner at GoodOaks Homecare - Aylesbury

Thank you for the amazing review. We are so glad to hear that we met your expectation. We always try to put in the work to keep all our clients happy.


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Review from Roger B (Client) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A good flexible and responsive service. Staff are well trained polite and when needed offer helpful practical advice. I would recommend them to anyone seeking help with daily tasks that are difficult to do unaided.

Reply from Fiza Bukhari, Owner at GoodOaks Homecare - Aylesbury

Thank you Roger, for leaving such a lovely review and recommending us. We are glad to hear that you are happy with our care and will endeavour to maintain a high standard.


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Review from Biagio P (Son of Client) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would like to congratulate the manager and all her wonderful staff for having such an amazing company and her work ethos is second to none. They were actually recommended to me by one of their competitors that I was using and I'm so happy that I made the change. My mother isn't one of the easiest people
to get on and that's saying it nicely but their care staff all take it in their stride and nothing is a problem. I would like to thank you all for making my life a bit less stressful knowing that she is been looked after so professionally. I would highly recommend Good Oaks.

Reply from Lauren Bown wylie, Registered Manager at GoodOaks Homecare - Aylesbury

Thank you for your lovely review. Your mother is a pleasure to care for! We are happy to hear the service we provide is professional and we are glad we take some stress away from you.


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Review from Susan B (Wife of Client) published on 26 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers we have had have been efficient and very friendly. They nearly always ask if there is anything else they can do for us. They usually arrive at about the same time each morning, unless of course the traffic is heavy or they have had a flat tyre!

Reply from Lauren Bown-Wylie, Registered Manager at GoodOaks Homecare - Aylesbury

Thank you so much for your very kind review - it's an absolute pleasure to care for your husband and I'm very pleased to hear you are happy with the service being provided. I've passed on your feedback to the rest of the team.


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Review from Aliki M (Daughter of Client) published on 26 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency comes highly recommended - the team at Good Oaks Aylesbury has responded to all our queries immediately and provided a safe and caring home care to my father. The care team have been wonderful and we have got to know them; they really care and want to do whatever they can to assist - I would
especially like to mention the certain staff who have a very caring attitude and have been wonderful. All the carers we have had have been lovely and also attentive. The manager leads a great team and the carers are always polite and eager to help with anything they can. We will continue to use Good Oaks and would recommend them to anyone needing care at home.

Reply from Lauren Bown-Wylie, Registered Manager at GoodOaks Homecare - Aylesbury

Thank you so much for your very kind review - it's an absolute pleasure to care for your father and I'm pleased to hear you feel the team are wonderful. I've passed on your feedback to the rest of the team.


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Review from Helen M (Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good service. My concern is when we have three hours of respite on Tuesday and Thursday. The carers arrive late and ask to leave early for personal reasons. We don't always go out, we sit in our garden. This is our time to chill but when carers are booked 12 to 3 and arrive 12.15 pm and leave
at 2.30-2.40 pm that's not fair on us. They are paid for three hours but only doing two and a half. As I say our time is 12-3, and sometimes we plan things to do but if the carer has to leave, we have to cut short what we are doing. This is not all carers, but just a few!

Reply from Lauren Bown-Wylie, Registered Manager at GoodOaks Homecare - Aylesbury

Thank you for taking your time to leave us a review, I'm happy to hear you feel overall the service we have provided has been good. We have looked into the above issues and hopefully this has now been solved. Please do contact us if there are any further issues.


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Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for GoodOaks Homecare - Aylesbury is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.942 for GoodOaks Homecare - Aylesbury is calculated as follows: ( (49 Excellents x 5) + (3 Goods x 4) ) ÷ 52 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Aylesbury is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (2)

Fiza

Fiza Bukhari

Job Title: Director

Joined: 2020

I am very passionate about the quality of care my organisation delivers to each client, and I have made it my goal to deliver only the best experience of care for both clients and their families. Seeing what we can achieve to make a difference in our clients' lives in a very positive way is a hugely rewarding experience and inspires us to continue to do better.


Social care has always been a part of my early years growing up in a family where care is provided to our own grandparents and parents by ourselves, the immediate family.


In addition to my background in the medical and care sector, I hold a bachelor’s degree in Commerce. This provides me with a sound background in some of the general aspects of business and commercial operations.


Carlene

Carlene Daniel

Job Title: Registered Manager

Joined: 2022

Hello! My name is Carlene and I’ve worked within the Health and Social Care Sector for almost 9 years.


Starting as a Care and Support Worker; I continued to develop my knowledge and swiftly became a Care Supervisor, Care Co-ordinator, resulting in Registered Care Manager in 2019. I have successfully completed my Level 5 in Leadership and Management in Health and Social Care, for adults. I would say that the path to my care career was not planned, however, it’s certainly one that I would never walk back on. I’ve met some amazing and unforgettable individuals over the years. My ethos is and always will be to ensure top-quality care is being provided, nothing less.


In my spare time, I enjoy exploring/travelling the UK and abroad. I’ve always been known to have my next adventure planned. I have an eye for photography, which I might possibly pursue as a hobby one day. I’m excited to become part of the Goodoaks team and work with everyone involved.


Frequently Asked Questions about GoodOaks Homecare - Aylesbury

What Type of Services does GoodOaks Homecare - Aylesbury offer?

GoodOaks Homecare - Aylesbury offers Home Care.

How many Carers does GoodOaks Homecare - Aylesbury employ?

GoodOaks Homecare - Aylesbury employs 26 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - Aylesbury to verify any information. View our terms and conditions. GoodOaks Homecare - Aylesbury has a Platinum Service – more info.