GoodOaks Homecare - East Dorset and Salisbury

Arena Business Centre, East Dorset Trading Park, Nimrod Way, Wimborne Minster BH21 7WH
Submit a Review
8.9 21 Reviews
  • GoodOaks Homecare - East Dorset and Salisbury, Wimborne Minster
GoodOaks Homecare - East Dorset and Salisbury provides high-quality home care across Wimborne, Ferndown, Verwood, Ringwood and surrounding areas, and now offers premium services in Salisbury, Amesbury and surrounding areas.

With a focus on providing premium visiting and live-in care to private individuals in their own homes, GoodOaks Homecare services ensures clients are safe, well and happy at home.

Care staff are well trained and supported, so you can be reassured that the people visiting you are confident, competent and able to adapt to your routines and lifestyles.

With the use of technology, GoodOaks Homecare also enables loved-ones to be able to access cloud-based care records, for peace of mind that their family member is safe and well looked after.

Show GoodOaks Homecare - East Dorset and Salisbury on the Map

Care Provided by GoodOaks Homecare - East Dorset and Salisbury

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sam Jones (Director)

Funding & Fees Guide for GoodOaks Homecare - East Dorset and Salisbury

  • Prices

  • Visiting care starts from 30 minutes
    Couples waking up and sleeping nights live-in care available

  • Each of our care packages are tailored to your individual needs, please get in touch with us to discuss your requirements.

GoodOaks Homecare - East Dorset and Salisbury Reviews (21)

Total of 21, showing 1-20
8.9

GoodOaks Homecare - East Dorset and Salisbury has a Review Score of 8.9 (8.862) out of 10, based on 7 reviews in the last 2 years. Over all time GoodOaks Homecare - East Dorset and Salisbury has 21 reviews.

Overall Experience

  • 11
  • 8
  • 2
  • 0
  • 0

Date Published

21
0
1
7
14

Review from M W (Client) assisted by family/friend published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with care package. Disappointed that we have not always received a rote each week informing us who is coming and time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Richard C (Son of Client) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally a very good company but this week the timings in the evening have gone all over the place, I couldn't plan for Mum's evenings because I wasn't made aware of issues. Unfortunately, I tried to make mum's meds more simple getting the NHS to blister the pills so the packs were dated week to week,
day to day, easy you would have thought but ended up all over the place as far as distribution was concerned. Not good!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marian P (Client) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to the deterioration in our postal service, we would appreciate receiving our weekly carer rota by email. Sometimes the week is almost finished by the time we get the rota. Otherwise, the service is very good with no complaints.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E W (Daughter of Client) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother, who lives with us has needed extra care since January this year. We are so pleased we found your company. Professional from the first phone call. These delightful carers are reliable, reassuring, knowledgeable and above all truly caring. We can't thank or praise them enough. Friendly
welcome visitors to our home. Can thoroughly recommend Good Oaks.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C T (Son of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff who support my parents are all kind and caring and without their support my parents would not be able to continue to live at home.
Scheduling timings can be a problem, when morning visits do not occur until lunchtime, or evening visits are late but most are at reasonable times.
All carers
provide a basic level of care. Some are more thorough than others in carrying out their duties. The majority will ensure that bathrooms, etc are given a thorough clean and look for tasks which need attention of their own volition.
Others are not so thorough but in some cases it is more a matter of not seeing what needs to be done or failing to take the initiative.
I appreciate that there may be difficulties as my parents can be resistant to care or no longer recognise what needs to be done and will encourage the carers to do as little as possible.
The recent commencement of a weekly deep clean should now address any shortcomings identified and overall we are very satisfied with the service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M J (Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have dementia and arthritis and was having problems last year, particularly with my back and knee. I needed support for a little while mainly for day-to-day activities ie: cleaning, preparing food etc. I had a recommendation from a friend about Good Oaks so I contacted them and I am so glad I did
- the staff I dealt with were lovely and very helpful and within a short time I had the support I needed which was a tremendous help! I have now recommended them to other residents where I live.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P G (Daughter of Client) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have come to regard the team as firm friends. Nothing is too much trouble. They look forward to the daily visits. All of the staff are super kind, friendly and professional. Keep up the good work.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M G (Client) assisted by family/friend published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were excellent and kind. Will always ask if anything needs to be done.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B S (Client) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John P (Husband of Client) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the service provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J R (Client) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole satisfactory but some helpers are a bit slapdash.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Wendy W (Client) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the service I receive from your staff. I look forward to their visits, they come with a smile.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela W (Client) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my carers very friendly and caring and they help to make the day start well. I have one neighbour who moans about door banging at 7-7.30 am (she usually moans about everything).

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara F (Client) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers have done everything I asked them to do and even went beyond the call of duty when my husband passed away. They are so good to me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S D (Client) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply faultless. I've received nothing but five-star service from all carers and office staff. Care staff visits three times a day and their standards never drop below outstanding. Each career is super professional, attentive, knowledgeable and reassuring at all times. Nothing is ever too much trouble
and they all make me feel important and valued. I'm a complex case but they all listen to my very precise care needs and adapt the visit accordingly. Thank you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R B (Daughter of Client) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers my mother has met have been fantastic. The communication from the office is very good. Altogether, a very friendly and reliable service is always received.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S A (Daughter of Client) published on 15 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good Oaks East Dorset look after my mum. She was very reluctant to have the help in the first instance but with lots of patience and perseverance mum is enjoying the carers' visits. They give me great peace of mind that my mum is being looked after so well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K M (Wife of Client) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been such a difficult year for everyone but the friendly faces of the Good Oaks team has helped enormously to combat the isolation we are feeling. They have all worked hard. How did we manage without them!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R P (Client) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer always on time, if unable for some reason then I am notified. The carer comes with cheerful attitude. Conversation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P W (Client) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service is good, good clean and fast workers.
The downside is the lack of continuity of personnel. My wife's mental health is such that constant change is very difficult to cope with. This makes explaining our requirements all the time very time-consuming and mentally draining.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.9 (8.862)

Overview of Review Score

The Review Score of 8.9 (8.862) out of 10 for GoodOaks Homecare - East Dorset and Salisbury is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.262 for GoodOaks Homecare - East Dorset and Salisbury is calculated as follows: ( (16 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 42 Ratings = 4.262

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - East Dorset and Salisbury is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Sam

Sam Jones

Job Title: Director

Joined: 2004

My experience in care starts from the moment I left school and started working in a children’s nursery. I have since worked in a wide variety of healthcare and social care settings, such as emergency hospital care, with adults with learning disabilities and mental health conditions, performance management and operational command for the ambulance service. I hold Level 3 Health & Social Care & level 5 Management & Leadership in Health and Social Care qualifications.


Adam

Adam Downer

Job Title: Director

My experience in care started when my father became very unwell, and seeing the amazing care he received. I then started working in homecare so I could give others that amazing care. As well as my care experience, I also have an extensive background in business development and management.


Charley

Charley Arnold

Job Title: Head of Care

Joined: 2020

Charley joined us in 2020 as a visiting care member of staff, with her impressive work ethic and willingness to go far above and beyond.


Charley supports the staff in the community and has office responsibilities too.


Frequently Asked Questions about GoodOaks Homecare - East Dorset and Salisbury

What Type of Services does GoodOaks Homecare - East Dorset and Salisbury offer?

GoodOaks Homecare - East Dorset and Salisbury offers Home Care.

How many Carers does GoodOaks Homecare - East Dorset and Salisbury employ?

GoodOaks Homecare - East Dorset and Salisbury employs 13 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - East Dorset and Salisbury to verify any information. View our terms and conditions. GoodOaks Homecare - East Dorset and Salisbury has a Platinum Service – more info.