Visiting Angels West London

Suite 205, Boundary House Business Centre, London W7 2QE
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9.2 13 Reviews
  • Visiting Angels West London, London
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Care Provided by Visiting Angels West London

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Magdalena Zieba (Manager)

Funding & Fees Guide for Visiting Angels West London

  • Prices

  • £26.00 per hour
Are you the Owner/Manager of Visiting Angels West London? View your Advertising Options

Visiting Angels West London Reviews (13)

9.2

Visiting Angels West London has a Review Score of 9.2 (9.207) out of 10, based on 4 reviews in the last 2 years. Over all time Visiting Angels West London has 13 reviews.

Overall Experience

  • 12
  • 1
  • 0
  • 0
  • 0

Date Published

13
0
1
4
9

Review from Caroline M (Daughter of Client) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Visiting Angels West London team have provided a wonderful service for my Dad since October 2021 until his recent death. His team provided excellent care, dealing with his daily personal care needs, preparing meals, and doing laundry and ironing. They dealt with the occasional emergency efficiently,
with understanding and kindness. Backup from the office was always there if needed and we always felt supported by them. The Angels made it possible for him to stay in his own home which was so important to him, and he looked forward to their visits and chats. We felt they became part of the family. Thank you! We'll miss you.

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Review from Rebecca M (Daughter of Client) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels West London. This is one of the most wonderful care agencies that have provided a terrific service for my dad. Nothing was too much and they even had a care plan for the cat too. Each carer, reliable and efficient with a heart full of kindness and compassion. Thank you so much what you've
done for Dad.

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Review from Amir O (Grandson of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently started using Visiting Angels to assist my grandma. The process from start to finish has been really excellent. I initially spoke to the operations manager, who gave a detailed and very professional outline of the services they provide. The operations manager advised that the manager
would go to meet my grandma and assess what they think is needed. We were given options of carers and decided that one staff member in particular would be the best fit for my Grandma. This staff member has been nothing short of brilliant and my Grandma really looks forward to her visits. We are delighted with Visiting Angels and would have no hesitation in recommending them.

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Review from Karen L (Daughter of Client) published on 4 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Visiting Angels for nearly a year now, and they pay 2-3 daily visits to my parents to tend to both of them. After many false starts with other care providers, Visiting Angels have proven to be a cut above the rest: the quality of training they provide results in them attracting the
very best carers, and the Senior Team really listened - and continue to listen - to our needs in order to match my parents’ with the right carers. They put together very thorough, individualised care plans so that nothing is missed out, and the plans evolve over time as necessary. These are all contributing factors to the outstanding quality of care provided, and they do so much more than simply tend - my parents have grown to adore their carers. The Senior Team are always available if you need them, and they really do listen. My parents’ carers really are Angels - as I keep reminding them. We are so very grateful.

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Review from C S (Daughter of Client) published on 21 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All is working very well with the arrangement we have in place for my dad's visits from two Angels who are both lovely.
It's very reassuring to know that he will have the continuity of regular visits from the same angels each week.

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Review from K A (Daughter of Client) published on 21 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with all the communication and support from Visiting Angels. They have been prompt, efficient and very informative. I am happy with everything so far. All the colleagues and staff, have been very supportive.

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Review from A B (Niece of Client) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been immensely impressed by Visiting Angels. All the staff I have dealt with have been quick to respond to my aunt's changing needs, as her condition has worsened and you have given excellent practical advice to me, to show me how to support her. Your flexibility in a difficult situation has
been second to none and my aunt and I are most grateful.

Reply from Magdalena Zieba, Registered Manager at Visiting Angels West London

Thank you very much for your valuable feedback and it really means a lot to us.


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Review from C N (Daughter of Client) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I receive from Visiting Angels is excellent. They have been looking after my mother since Dec 2021 and I have found them very professional and they are so kind to my mother who has dementia. The attention to detail is excellent. All the staff are wonderful.

Reply from Magdalena Zieba, Registered Manager at Visiting Angels West London

Thank you for your valuable feedback. This really helps us to motivate our wonderful angels.


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Review from Patricia J (Client) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive. All the help I have received from Visiting Angels has been positive and helpful and welcome. Always thoughtful actions. I could not envisage more.

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Review from Alexandra (Granddaughter of Client) published on 12 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 85-year-old grandmother is so happy with her Angel (carer). She needed personal care and help with shopping and meal prep. It makes me so happy to know that she is looked after by such a fantastic company. Her Angel has gone the extra mile for her. I strongly recommend Visiting Angels.

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Review from A B (Client) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers should wear wings. They really are angels. They give me security particularly in view of my age. I am extremely lucky.

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Review from Roselyn P (Client) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the start of lockdown I had no idea how or when I could get my shopping and my prescriptions. Fortunately 'Visiting Angels' had been recommended to me and I took up the offer. For six weeks my list of shopping and medications was collected, for which I am so grateful. They deserve medals. Kind, charming
and helpful - could not wish for more.

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Review from I J (Next of Kin) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really like how the care team and their manager work in partnership with us as a family, listening to our views while also giving freely their experience. Rather than feeling like a name on a database the care team know us really well, give a care solution that is tailored to our needs and is flexible.
Always on time, never rushed, gentle, kind, diplomatic and professional. It's a team thing and this team really work well.

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Current Review Score: 9.2 (9.207)

Overview of Review Score

The Review Score of 9.2 (9.207) out of 10 for Visiting Angels West London is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Visiting Angels West London is calculated as follows: ( (22 Excellents x 5) + (1 Goods x 4) ) ÷ 23 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels West London is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Frequently Asked Questions about Visiting Angels West London

What Type of Services does Visiting Angels West London offer?

Visiting Angels West London offers Home Care.

How many Carers does Visiting Angels West London employ?

Visiting Angels West London employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels West London to verify any information. View our terms and conditions. Visiting Angels West London has a Basic Service – more info.