Walfinch Suffolk Coastal

18 High Street, Saxmundham IP17 1DD
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9.3 5 Reviews
  • Walfinch Suffolk Coastal, Saxmundham
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Care Provided by Walfinch Suffolk Coastal

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Sarah Wickham (Manager)

Funding & Fees Guide for Walfinch Suffolk Coastal

  • Prices
  • Prices start from £25.00 per hour.


  • Please contact the office for more information.


Walfinch Suffolk Coastal Reviews (5)

9.3

Walfinch Suffolk Coastal has a Review Score of 9.3 (9.293) out of 10, based on 5 reviews in the last 2 years. Over all time Walfinch Suffolk Coastal has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
0
4
5
0
Overall Experience  Overall Experience 5.0 out of 5

I was extremely pleased with the service the care staff provided. They were very courteous and helpful in a very professional way. Nothing was too much trouble for the carers. I was very satisfied with them and always looked forward to their visits. Excellent service.

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Overall Experience  Overall Experience 5.0 out of 5

Every carer who came to look after my husband was excellent, very caring, compassionate and very experienced they were like our extended family. I can’t thank you enough for all the support you gave to me, having a night sitter so I could go to bed and not worry about my husband, also giving me a day
sitter once a week so I could have free time, even after my husband passed away we received a phone call from one of the carers send her condolences to us, this meant so much to my family, once again a very big thank you.

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Overall Experience  Overall Experience 5.0 out of 5

This was my first experience in having carers. The ladies were all so caring, kind and helpful in every way. I was never worried about anything. They looked after me for seven/eight weeks and finished about April 9/2024. If the new knee op goes ahead, I will have them again, knowing that I will get
wonderful care.

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Overall Experience  Overall Experience 4.0 out of 5

From the start of care for Dad to the last visit the care received was first class. Dad enjoyed seeing all of the carers and spoke highly of them all. If for any reason I needed extra care for Dad urgently it was immediately arranged and carried out. Thank you all very much indeed.

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Overall Experience  Overall Experience 5.0 out of 5

Our introduction to Walfinch, by our palliative care nurse, was so welcome. We had a number of overnight sitters over about three weeks and that meant our live-in carer and I could get some sleep, safe in the knowledge that my husband was watched and safe. The sitters were almost all very experienced
and good at the job, with one outstanding when a frightening drama arose. I would recommend Walfinch to anyone stuggling to care for someone at home.

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Current Review Score: 9.3 (9.293)

Overview of Review Score

The Review Score of 9.3 (9.293) out of 10 for Walfinch Suffolk Coastal is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Walfinch Suffolk Coastal is calculated as follows: ( (23 Excellents x 5) + (6 Goods x 4) ) ÷ 29 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Walfinch Suffolk Coastal is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Apr 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Walfinch Suffolk Coastal

What Type of Services does Walfinch Suffolk Coastal offer?

Walfinch Suffolk Coastal offers Home Care.

How many Carers does Walfinch Suffolk Coastal employ?

Walfinch Suffolk Coastal employs 32 carers.