Eben Care and Support

20 Grampian Court, Beveridge Square, Livingston EH54 6QF
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8.0 3 Reviews
  • Eben Care and Support, Livingston
EBEN CARE AND SUPPORT is a comprehensive Home Care Support provider offering quality healthcare staff in different home environments to enhance and improve the quality of life. They seek to provide the best care possible in a bid to give comfort to Service Users in their time of
need. If you are looking for assurance in your care needs, be it for a few minutes or round the clock - they are here for you.

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Care Provided by Eben Care and Support

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Older Person Care
  • Personal Hygiene Care
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Eben Care and Support Ltd
  • Person in charge
  • Etildreda Mucheke (Manager)

Eben Care and Support Reviews (3)

8.0

Eben Care and Support has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Eben Care and Support has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
1
1
1
2

Review from Hugh G (Son of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My interaction with Eben care had always been very positive. My family has had along association with them as they have cared for both our parents over a five year period. The management team have always been very approachable and very responsive to our needs and have never let us down. The carers themselves
have always been kind and considerate and willing to go that extra mile. We have no hesitation in recommending them to anyone who requires this service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Louise L (Daughter of Client) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed with the overall service provided by Eben Care. They are always professional and extremely reliable. They have kept in constant contact with me which I really appreciate. They have provided excellent care to my dad over the last 6 months and I would totally recommend
to anyone to use this company.

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Treated with Dignity

Value for Money

Review from Jule D (Friend of Client) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eben Care were able to start with us at quite short notice for several months and they provided excellent care for my friend, who initially was recovering from a broken hip, but also had serious complications with other health issues. They were able to work awkward hours and followed my friend's specific
instructions to the letter, while at the same time being able to make good suggestions and to advise if supplies were running low. They were absolutely reliable, punctual, and were professional but warm with their care. I would not hesitate to recommend them as excellent home care providers.

Reply from James Kadzimu, Service Manager at Eben Care and Support

Thank you, we are glad to have a been of good service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Eben Care and Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Eben Care and Support is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eben Care and Support is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 13 Jun 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

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Frequently Asked Questions about Eben Care and Support

What Type of Services does Eben Care and Support offer?

Eben Care and Support offers Home Care.

How many Carers does Eben Care and Support employ?

Eben Care and Support employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eben Care and Support to verify any information. View our terms and conditions. Eben Care and Support has an Enhanced Service – more info.