Caremark Warwick

Clarence House, Clarence Street, Leamington Spa CV31 2FS
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9.9 50 Reviews
  • Caremark Warwick, Leamington Spa
The team at Caremark Warwick work tirelessly to ensure their Customers continue to enjoy living safely in their own homes for as long as possible. They treat their Customers with compassion and dignity whilst helping them maintain their independence. Caremark's bespoke Care plans are tailor-made to meet each Customer’s specific requirements and budget.

Caremark Warwick were inspected by the CQC in August 2021 and received Good ratings across all 5 key criteria and therefore an overall Good rating.

There is no limit to the type of Home Care Caremark can deliver – it could be a daily 30 minute call to assist with general domestic needs or it could be a more complex situation where 24 hour live-in care is required. They also cover everything in between – all aspects of Personal Care, Preparation of Light Meals, Assistance with Shopping, Administration of Medicines, Accompanying Customers to Appointments, Respite Care & Support, Overnight Care and General Companionship.

All Care Assistants have received their Covid vaccinations, receive regular Infection Control training and are provided with full single-use PPE.

Caremark is the largest British & family owned Home Care Provider in the UK. This office covers Warwick, Leamington Spa & Kenilworth and the surrounding areas.

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Care Provided by Caremark Warwick

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Clare Mason (Care Manager)

Funding & Fees Guide for Caremark Warwick

  • Prices

  • £31.00 per hour weekdays, £34.00 per hour at weekends

Caremark Warwick Reviews (50)

Total of 50, showing 1-20
9.9

Caremark Warwick has a Review Score of 9.9 (9.872) out of 10, based on 25 reviews in the last 2 years. Over all time Caremark Warwick has 50 reviews.

Overall Experience

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Review from Kate S (Wife of Client) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark provided care for my husband for a number of years until his death a few weeks ago. The standard of care received throughout was excellent, however the end of life care was exemplary. A small team was designated to assist him. The caregivers were gentle, caring and sensitive. They were always
respectful, always making sure that he was comfortable, without moving him unnecessarily. In addition they supported me through what was a very sad and difficult time, never rushing, always calm and ready to listen.
The managers made sure that the care offered was flexible and tailored to my husband's needs, and offered additional care, eg overnight support, should this have been needed. This meant that my husband was able to die peacefully at home, as had been his wish, without the need for hospital admission, for which I shall be forever grateful. Thank you.

Reply from Barney Davis, Managing Director at Caremark Warwick

Thank you for taking the time to leave the team such an incredible testimonial. It is humbling to read what a significant impact the Care team were able to make on both your lives.


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Review from V G (Daughter of Client) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just taken on Caremark for companionship for my 91 year old mum and from the initial call and further communication with them they have been understanding, compassionate and flexible.
There is excellent communication from all the team.
The carer has built up a relationship quickly with mum
and I am comforted to know that she is professional and caring with mum.

Reply from Barney Davis, Managing Director at Caremark Warwick

I'm really grateful for you taking the time to leave a review. I will obviously share this with the team. So pleased that you're so happy with our service so far.


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Review from P P (Son of Client) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caremark looked after our Dad when he just needed a shower once a week. Following a detailed initial visit, this was set up and was working well.
Dad then had a fall, and was hospitalised for a number of months. When he returned to his flat, he needed four visits a day and a night-sitter. Caremark
were able to provide this additional care. They were responsive to unplanned and planned changes to the care schedule. Generally, the carers arrived and left as arranged. Whenever we were present at the same time as the carer, they seemed competent and caring. Some had more interaction with Dad than others.
The management were very good to deal with, and responded well and quickly to any concerns/issues/questions which we raised.

Reply from Barney Davis, Managing Director at Caremark Warwick

Thank you for taking the time to leave a review for the team, much appreciated.


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Review from Dan P (Son of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caremark have been providing weekend care for my Mum, who has Alzheimer's for a period of 6 months, until she ultimately needed to move into a care home. I have always found the management team very supportive in trying to establish something that works for her - often a challenge, as the Alzheimer's
leads her to mistrust people, and be prone to mood swings.
When she didn't feel comfortable with certain carers, they resolved the issue by trying different people, and found someone who she trusted and felt comfortable with. I'd like to be clear that this was unlikely to be any wrongdoing of the original carers - but a sad feature of the disease. They happily added or removed visits with little notice, and worked well with the weekday carers I had in place to offer more social interaction and ideas. I would observe that Caremark appeared a little more geared towards physical care, rather than social interaction, which is why I maintained the two separate arrangements.

Reply from Barney Davis, Managing Director at Caremark Warwick

Thank you for taking the time to leave the team this review, much appreciated.


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Review from Julia F (Daughter of Client) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into hospital after a fall and was discharged with a care package from the NHS. The care the agency provided was truly awful. Mum had been looked after by Caremark for 18 months prior to the hospital admission and was happy and well looked after. We had to fight to return to Caremark, due to
the vagaries of Warwickshire's commissioning systems (and despite the fact that they first connected us with Caremark 2 years ago!). But it was worth it! Mum is now happy and settled again. She is pleased to see familiar faces and carers who care, who go the extra mile and understand her needs. Very grateful.

Reply from Barney Davis, Managing Director at Caremark Warwick

Thank you for leaving us such a positive review. We are delighted to be taking Care of your mother again.


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Review from P H (Husband of Client) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the service provided all the cares are usually punctual and finishing in good time.

Reply from Barney Davis, Managing Director at Caremark Warwick

I'm really pleased that you are so happy with the service provided and appreciate you taking the time to leave us a 5 Star review.


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Review from Lorna P (Daughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Caremark in January 2024. I needed additional support in caring for my elderly mother.
I didn't really know what support I needed and after a conversation with the manager and one of his supervisors, they were able to help me form a plan.
They've been very accommodating. We have two different
carers that visit twice a week. Both have been able to take a large weight off my shoulders. Providing the care and consideration that Mum needs.
Now, after a few weeks, they just come in and crack on with whatever is needed, whether that might be helping my mum have a shower or hanging out some washing.

Reply from Barney Davis, Managing Director at Caremark Warwick

Thank you for taking the time to leave a review, I will share this feedback with the team.


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Review from Susannah W (Daughter of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark Warwick were in place for my mother for a couple of weeks before her recent admission into hospital and transfer to a care home. The carers were wonderful at supporting my mother, who has dementia, within daily tasks. The high level of communication that Caremark have provided was excellent,
both within establishing a care plan to meet my mother's needs but also working with my father and me. They always kept me up to date on changes, which was so reassuring as I do not live close by.
The carers and management are excellent and professional. I would highly recommend Caremark Warwick. Thank you so much.

Reply from Barney Davis, Managing Director at Caremark Warwick

What fantastic feedback for the whole team, thank you for taking the time to leave a review - it really does make a big difference.


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Review from J L (Client) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care has been for a short time so far, but excellent care and very cheerful and respectable staff. All tasks are undertaken without even asking making my day much more cheerful than it used to be. Also I feel lovely fresh and clean after the good wash/shower given by staff in a very cheerful manner.

Reply from Barney Davis, Managing Director at Caremark Warwick

Thank you for taking the time to review the team such a great review, much appreciated.


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Review from Helen G (Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark Warwick has been extremely helpful and accommodating from the start. The communication from them has been fantastic and they always keep us up to date on the carers we have coming in and any changes that may occur. The service they provide is excellent and they work to suit our specific requirements.
It is very reassuring for us to know that our mum and dad have some companionship and help during the day, whilst we are at work. The carers are all very friendly and do the job with care and professionalism. We are very happy with all that Caremark offers and will continue to use them for all aspects of care we require, both now and in the future for our parents.

Reply from Barney Davis, Managing Director at Caremark Warwick

Thank you for leaving such a positive review, I will share this feedback with the whole team in due course.


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Review from David S (Client) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely, supportive, understand my needs and are able to help me maintain my independence. I'd be lost without them all.

Reply from Barney Davis, Managing Director at Caremark Warwick

This is great feedback, thank you very much for leaving a review. I will share this with the whole team.


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Review from Becky B (Daughter of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers all seem very friendly towards my mum, who has Alzheimer’s. They inform me any problems that may arise quickly. When I have met some of the carers they have always treated me well and I can see that my mum feels comfortable in their presence. Would highly recommend Caremark.

Reply from Barney Davis, Managing Director at Caremark Warwick

I'm delighted that you are so happy with the service provided, I will share your feedback with the care team. Thanks for taking the time to leave us a review, much appreciated.


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Review from Les B (Husband of Client) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only just started, but the impression is one of carers supportive and helpful.

Reply from Barney Davis, Managing Director at Caremark Warwick

Thank you for leaving a review for the team. I'm glad we are off to a great start in terms of your wife's care package.


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Review from Mandy S (Daughter of Client) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Caremark Warwick responded quickly to put care in place for my 102 year old mother. They allocated a great companion for her who has been willing to do whatever she wants e.g. exercises, walks in the wheelchair and reading to her. He shows care and compassion. I have also been impressed
by the efficiency and flexibility of the whole team. Thank you for improving my life, as well as Mother's.

Reply from Barney Davis, Managing Director at Caremark Warwick

Thank you for leaving such great feedback, which I will obviously share with the carer. I'm really pleased that we are having a positive impact on both your and your mother's day to day lives.


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Review from Julie H (Daughter of Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum started having her care package put in place after we lost Dad. Mum has dementia and the carers who go in twice a day are fantastic with her. She engages with them, she loves their company. They take her shopping, help with personal hygiene care, sorting out her meals from the freezer, anything
she needs/wants they help her. With myself and my brother not living local to Mum, they are an absolute Godsend in helping us with Mum’s care. Even at very short notice over the weekend just gone, the managing director who owns/runs the company was more than willing to accommodate an extra visit. I would definitely highly recommended Caremark to anyone looking for a reputable care company to look after family members. They are extremely caring and reliable.

Reply from Barney Davis, Managing Director at Caremark Warwick

What a great review for the team, thank you. I am very pleased that we are making such a difference to your mum's day to day life and also providing you and your brother with some peace of mind.


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Review from D S (Son of Client) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been very happy with the support she has had from Caremark over the last few months. All the carers are very kind and helpful. Mum especially appreciated the patient and understanding care that she was shown recently when she became unwell, and the carer was happy to stay with her until the
GP arrived.

Reply from Barney Davis, Managing Director at Caremark Warwick

Thank you for taking the time to leave a review for us and I'm pleased that you are very happy with the service provided so far.


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Review from Lorna T (Daughter of Client) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your care team turned up at the times they said they would, which was really important. They were so patient and gentle and adapted each visit to suit Mum’s needs that day. They are cheerful and kind. Well done and thank you.

Reply from Barney Davis, Managing Director at Caremark Warwick

Thank for such great feedback, which I will share with the team. I'm glad we are providing your mother with such a good service.


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Review from Jim B (Son of Client) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I engaged Caremark to provide some companionship for our 86-year-old mother in January 2023. Following a bad fall in April, we were delighted to learn that Caremark was to provide a care package on her return home from the hospital. We have found the carers to be thoroughly professional
and - most importantly - always available on the end of the phone for advice and support. Dealing with our mother’s frailty and early-stage dementia was never going to be easy, but it was made considerably easier with Caremark. Thoroughly recommended.

Reply from Barney Davis, Managing Director at Caremark Warwick

I really appreciate you taking the time to leave a review for us and very pleased we were able to provide a good service for you and your mother.


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Review from G C (Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client with Caremark for some considerable time and have received help after a long stay in hospital, post-COVID care when I was extremely frail, post-operative care after a serious accident and now a daily visit to help with personal care. On all these occasions, the staff have been very
professional, polite, kind, caring and encouraging and supportive. They are given training before they start and are encouraged to study and gain more qualifications. Queries are dealt with promptly and a regular carer is provided when possible. This helps me enormously to feel safe with someone I know and who knows my needs and routines. It helps to provide a smooth, effective and efficient service.

Reply from Barney Davis, Managing Director at Caremark Warwick

Thank you for taking the time to leave such a fantastic review, which I will share with the rest of the team now.


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Review from Amanda G (Daughter of Client) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark was highly recommended to me and the service received is excellent. They were very prompt in responding to my enquiry and setting up an assessment for my parents. The communication is very good with a weekly rota of times sent out well in advance. All the personnel are kind and friendly. I
wouldn't hesitate to recommend them for their services. Well done Caremark Warwick team!

Reply from Barney Davis, Managing Director at Caremark Warwick

Thank you for taking the time to write a testimonial for us and so pleased that you and your parents are happy with our service.


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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Caremark Warwick is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Caremark Warwick is calculated as follows: ( (131 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 149 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Warwick is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (6)

Barney

Barney Davis

Job Title: Owner & Managing Director

Joined: 2020

Having enjoyed a successful 20-year career working within the UK wine industry, I was keen to work for myself and wanted to give something back to the community. Owning this Caremark franchise allows me that opportunity and I am really excited to have started a new journey in such a rewarding area.
The needs of our Clients will be at the centre of everything we do and I am determined to hire, train and motivate the best team of Carers in order that we are able to offer the highest quality Home Care in Warwick, Leamington Spa & Kenilworth.


Clare

Clare Mason

Job Title: Registered Care Manager

Joined: 2022

Clare has worked in Domiciliary Care for over twenty years. She has had multiple jobs within the Care sector, such as a Care Assistant, Senior Care Support Worker, Care Co-ordinator, Deputy Manager, Branch Manager, and Care Manager and has now progressed to a Registered Care Manager. She currently holds an NVQ level 5 in Health and Social Care, an NVQ level 7 in Business Management and Leadership, and a BA Honours Degree in Health and Social Policy. She is married and has three children as well as a four-year-old autistic grandson.


“I am a very caring mother and grandma, and we love to spend quality time together. I consider myself to be a compassionate person with a huge amount of empathy for others. I commend and admire all care assistants who choose to specialise in the Care sector.”


Claire

Claire Broadaway

Job Title: Care Co-ordinator

Joined: 2022

Claire has worked in the care sector for over 10 years, having always had compassion for working in care. She started off as a care support worker, and then quickly progressed to a field care supervisor. After a short time, Claire became a care coordinator.


“I have a caring and trusting nature, and I have a tendency to always put others first. I currently hold a level 5 national vocal qualification in Health and Social Care. I have two children and I love spending my free time socialising with my friends and family.”


Debbie

Debbie Redshaw

Job Title: Field Care Supervisor

Joined: 2023

Debbie has worked in Care since she left school in 1985, starting out as a Carer in a Nursing Home. Since 1997, Debbie has worked in Domiciliary Care making her way up to being a Care Co-ordinator. She has an NVQ Level 3 qualification in Health & Social Care as well as Level 2 awards in Team Leading & Counselling.


Debbie, as you would expect from someone who has dedicated their working life to Care is a caring and compassionate person. She has 3 children and 8 grandchildren and loves spending her spare time with her family or socialising with friends.


Procesa

Procesa Gregson

Job Title: Field Care Supervisor

Joined: 2022

Procesa has worked for Caremark Warwick, as a Care Assistant, since November 2022 and has now become our second Field Care Supervisor.


Procesa has worked in care for 27 years and had this to say about working for Caremark Warwick –


“I am passionate about working in care. I can deliver the highest standard of care and make a difference to people’s lives. I love working for Caremark Warwick, I feel supported and there is always someone available when I need help or advice. The office team make me feel valued, and I am so happy to be part of the team.


When I am not working, I spend my time with my granddaughter and grandson. All my tiredness and stressful feelings are lifted every time I see them. I do love cooking as well and of course, I watch my TV soaps religiously.”


Gihan

Gihan Malshan

Job Title: Senior Carer

Joined: 2023

Gihan’s journey with Caremark Warwick began as a Care Assistant, quickly advancing to the role of Senior Carer. With nearly two decades of experience in customer care across diverse industries, Gihan is deeply committed to our client’s well-being.


“I believe in genuinely caring for our clients and always being there for them. Every day in this job lets me make a real difference, and I’m grateful for that. Outside of work, I enjoy spending time with my family and exploring new places.”


Frequently Asked Questions about Caremark Warwick

What Type of Services does Caremark Warwick offer?

Caremark Warwick offers Home Care.

How many Carers does Caremark Warwick employ?

Caremark Warwick employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Warwick to verify any information. View our terms and conditions. Caremark Warwick has a Platinum Service – more info.