Caremark Warwick

Clarence House, Clarence Street, Leamington Spa CV31 2FS
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9.9 50 Reviews
  • Caremark Warwick, Leamington Spa
The team at Caremark Warwick work tirelessly to ensure their Customers continue to enjoy living safely in their own homes for as long as possible. They treat their Customers with compassion and dignity whilst helping them maintain their independence. Caremark's bespoke Care plans are tailor-made to meet each Customer’s specific requirements and budget.

Caremark Warwick were inspected by the CQC in August 2021 and received Good ratings across all 5 key criteria and therefore an overall Good rating.

There is no limit to the type of Home Care Caremark can deliver – it could be a daily 30 minute call to assist with general domestic needs or it could be a more complex situation where 24 hour live-in care is required. They also cover everything in between – all aspects of Personal Care, Preparation of Light Meals, Assistance with Shopping, Administration of Medicines, Accompanying Customers to Appointments, Respite Care & Support, Overnight Care and General Companionship.

All Care Assistants have received their Covid vaccinations, receive regular Infection Control training and are provided with full single-use PPE.

Caremark is the largest British & family owned Home Care Provider in the UK. This office covers Warwick, Leamington Spa & Kenilworth and the surrounding areas.

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Care Provided by Caremark Warwick

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Clare Mason (Care Manager)

Funding & Fees Guide for Caremark Warwick

  • Prices

  • £31.00 per hour weekdays, £34.00 per hour at weekends

Caremark Warwick Reviews (50)

Total of 50, showing 21-40
9.9

Caremark Warwick has a Review Score of 9.9 (9.872) out of 10, based on 25 reviews in the last 2 years. Over all time Caremark Warwick has 50 reviews.

Overall Experience

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Review from S F (Daughter of Client) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with Caremark a year now and has a daily visit every morning - prior to this she had care intermittently for the last five years with two other care agencies.
Mum likes the professional behaviour, they do not chat about other carers or clients and I get her rota emailed to me the weekend
before. She is always pleased to see who will be visiting her and I know that Mum's manager goes out of her way to ensure Mum has her visits and often covering herself and Mum likes her.
They are very efficient and do a great deal of work in the short time and it really gets Mum set up for the day ahead.
Mum takes her medication from her blister pack independently which is vital to keep her well and they prompt her if needed. What I do like is they only ring me when appropriate and I feel that is because they are well trained to know when it is important although I would never have a problem if they needed to contact me.
An excellent care agency.

Reply from Barney Davis, Managing Director at Caremark Warwick

Thank you very much for taking the time to leave a review, much appreciated. We are delighted that you are and your mum are happy with the service the team are providing.


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Review from Alexandra S (Daughter-in-law of Client) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has been helping my mother-in-law and they have been extremely helpful in providing care and support for her. They are always kind and friendly, and the service has been great. It is good to be assured that she is in good hands and that I can count on Caremark for support for my mother-in-law.
I would recommend Caremark as they are a great service provider, helpful, caring, friendly and professional.

Reply from Barney Davis, Managing Director at Caremark Warwick

We are really pleased that we have been able to support your mother-in-law. Thank you for taking the time to leave a review for us.


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Review from Sandra A (Daughter of Client) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother is now showing signs of short-term memory loss so I visit her twice a week. As I was going on holiday I didn't want to leave her for more than a week, so I called Caremark (Warwick) in.
The process for holiday cover was simple and easy to organise. After a quick phone call to the
office, they sent a supervisor out to do an assessment and then a rota was sent to me to let me know what times they would be coming.
The carer was kind and courteous towards my mother.
This service gave me peace of mind and meant I could enjoy my holiday without worrying. If you are looking for respite or holiday care then you will not be disappointed.

Reply from Barney Davis, Managing Director at Caremark Warwick

Thank you for taking the time to leave a review for us, much appreciated. I'm really glad that you were able to enjoy your holiday.


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Review from J S (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark was recommended by a trusted friend who was also using them for her mother. They have been amazing in helping me help my folks and we are extremely grateful. I know they will be there in an emergency, which happened recently, at short notice. I anticipate this may happen again and have confidence
they will be there on the day. Thank you to the managing director and your wonderful team.

Reply from Barney Davis, Managing Director at Caremark Warwick

Thank you for taking the time to write a review for us. We are delighted that we have been able to step in and help you and your parents at short notice.


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Review from K S (Daughter of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Found Caremark easy to deal with whilst arranging minimal care visits for my Mum who has been diagnosed with Alzheimer's and needs assistance showering etc. They arranged times around her routine and have been reliable, friendly and patient when attending. Thank you as you have made our lives easier
with the service you provide.

Reply from Barney Davis, Managing Director at Caremark Warwick

Thank you for taking the time to leave this review and I'm glad that we are able to make a difference with the service we are providing.


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Review from Karen R (Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to having a broken shoulder, I was given Caremark to look after me. I have been more than pleased with my care providers. They have been lovely ladies, caring, on time, clean and respectful. They have gone above and beyond to help with anything I’ve needed. All my caregivers need a medal. I thank
you from the bottom of my heart. I hope I will have your care after my next operation.

Reply from Barney Davis, Managing Director at Caremark Warwick

Thank you for taking the time to leave a review for us and I'm very happy that you're happy with the service we have provided.


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Review from Ian H (Husband of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was diagnosed with Alzheimer's about four years ago she falls over and has broken both her left and right femurs. She is loosing her cognitive powers and as her full-time carer I needed respite. Carmark are providing two four-hour sessions and they have been very caring and helpful, my wife
has accepted them easily and I can now pursue personal interests.
The staff are very helpful and friendly, especially at this difficult time.

Reply from Barney Davis, Managing Director at Caremark Warwick

Thank you very much for this feedback, I'm delighted you are happy with the service we are providing you and your wife with.


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Review from Caroline H (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the professional attitude of all the carers and their knowledge and care of Mum. They know how to handle her and always cheer her up given her extensive care needs.
They surpass her previous care agency in timekeeping and knowledge. Thank you Caremark.

Reply from Barney Davis, Managing Director at Caremark Warwick

Thank you for taking the time to leave a review. I'm really pleased you are so happy with the care the team are providing your mum with.


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Review from Michael M (Father of Client) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Caremark for the last six months. I can honestly say the service and support we have received has been excellent. The carers work with my daughter who has complex disabilities and requires extensive support. I have found the carers to be very conscious of meeting the needs of my daughter
and they treat my daughter with a smile and a welcome every morning. The carers are very thorough with bathing and hygiene requirements and always care for my daughter in a dignified way. Regarding the management. I have found the management to be very supportive and responsive to any requests we need to make. The management have ensured that my daughter's care has been consistent and we have never been let down throughout our time with Caremark. A rota is provided every week and all administration requirements are all up to date.
To conclude, I can 100% recommend Caremark.

Reply from Barney Davis, Managing Director at Caremark Warwick

Thank for your feedback, I am delighted that you are so happy with the care that our carers are providing and I will share your comments with them.


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Review from Lisa W (Wife of Client) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a very bad experience this time last year, when my husband went into a care home so I could have a respite break, I was determined he would never have to go through that again. This year I contacted Caremark to enquire about the possibility of a carer living in while I had a long weekend
break. It was organised and worked out wonderfully. My husband had a carer he likes and gets on with and she was essentially me for the weekend. I was able to message her to check in and also able to talk to my husband. While she was here she caught up with all my laundry. I honestly could not have asked for more and when I got back my husband was happy and smiling. I'm definitely planning on doing this again.

Reply from Barney Davis, Managing Director at Caremark Warwick

I'm so pleased that you were able to get away for a weekend break. We will, of course, be happy to provide support next time too. Thank you for your feedback.


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Review from J F (Wife of Client) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with Caremark. When my husband was ill we needed help twice a day and all the nurses were kind, helpful and punctual. The company has been reliable and flexible in catering for our needs and now we just have a carer once a week for an hour to keep an eye on him while I am out
and to do some housework.

Reply from Barney Davis, Managing Director at Caremark Warwick

Thank you for your feedback, really pleased to hear you are happy with the service we are delivering.


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Review from D C (Son of Client) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In January 2022, I asked Caremark (Warwick) to provide morning care for my mum. Evening care was being provided by another care provider but I was unhappy with their service in regard to their management, administration and carers. I wanted to use the two different providers for a while to see how they
compared. Caremark is much better than the other care provider.
I’m happy with the service provided by Caremark. They contacted me if there was an issue I should be aware of. On one occasion my mum had taken the incorrect day’s medication from her blister pack. The carer noticed this, called 111, the care coordinator called me and the carer waited for me to arrive, past the time the visit should have ended, whilst discussing my mum’s medication with the 111 adviser when they called back.
Communication with the office, the owner/managing director and the care coordinator has been first class from my initial enquiry. No chasing for replies to emails, as there was with the other care provider we used.

Reply from Barney Davis, Managing Director at Caremark Warwick

Thank you for taking the time to leave a review, I am really pleased we were able to help provide care to your mother.


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Review from C K (Daughter of Client) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended to Caremark six months ago and they have transformed all our lives immeasurably. After a very bad five-month experience with a care agency that was allocated to us, after my mother had left hospital, we were a bit apprehensive about whether Caremark could live up to all the good
reviews. They certainly have surpassed my expectations with weekly rotas sent to us and a lovely team of regular carers who all help to build my mother’s confidence in their care. I can happily recommend Caremark without any hesitation.

Reply from Barney Davis, Managing Director at Caremark Warwick

Thank you for taking the time to write this review, I'm delighted that you and your mother are so pleased with the care the team are providing.


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Review from Alistair W (Son of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother is severely disabled and has complicated care needs. She has had care for over twenty years now and during this time Caremark (Warwick) is the third company that we have used. We switched to Caremark almost eighteen months ago and we could not be happier with the care that she is now receiving.
The carers are fantastic; they are well trained in personal care, excellent with day-to-day tasks such as cooking and cleaning; and, most importantly, they are kind, compassionate in the way that they look after her. Mum has already built strong, trusting relationships with a number of her carers and enjoys spending time with them. The management team at Caremark are superb; they always have time to speak with my brother and I if anything urgent comes up; they have put in place extra training for staff on specific things that our mother needs; and they genuinely seem focused on making sure the client's needs always come first. We are incredibly grateful for all that the Caremark team do.

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Review from Mike I (Son of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service of both the carer and the office staff provided by Caremark (Warwick). When I made an initial inquiry about care cover they were the fastest agency to reply and they respond to any queries immediately. My mother is very happy with the lady who visits her. They are
highly organised, very professional and reliable.

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Review from Tracy M (Daughter of Client) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been so well cared for by all of the staff at Caremark, they are all so kind, caring and just take time to be interested in her well-being, spending as much time is needed for her to be left safe and have never once rushed any appointment. The service they provide is very professional,
efficient and very flexible, 100% better than the care my mother was receiving previously, we are so pleased we found them. We would recommend their service to any of our friends and family as we know they would not be disappointed.

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Review from Brian D (Son of Client) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic service, the carers are very professional and kind, one in particular who always brings the sunshine. All the contact has been great, they are flexible, efficient and affordable. We would definitely recommend Caremark to anyone who needs care services.

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Review from John W (Friend of Client) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The managing director and his team were set a task to provide in-house care to my long time friend, who suffers from dementia and behavioural disturbance. They met this challenge head-on by providing an ideal candidate to meet this difficult situation. In all of my many dealings with the managing director,
he has exuded a deep understanding of the situation that we are confronted with and provided sensible, professional and at all times, courteous advice.

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Review from L H (Granddaughter of Client) published on 26 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care for my nan who was reluctant to have care. Carers have been amazing; they quickly noticed ill health, and got her the medical attention she needed and accommodated her extra care at short notice. Excellent care, excellent management, would highly recommend.

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Review from Angela D (Daughter of Client) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Caremark to be faultless in every respect. From day one, all their Care Staff have looked after my very poorly 98-year-old father with such gentle care and with dignity, respect and consideration. Their care staff are professional and have never once rushed an appointment. They have always
taken their time to fulfil their role.
The managers have been hands-on attentive and informative which has been a terrific help to me, nothing has been too much trouble.
We have been visited by the same regular friendly care team, who are dressed smartly in Caremark uniforms and always wearing full PPE before entering the house.
I really can't praise or thank the care staff and the hands-on managers enough.

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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Caremark Warwick is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Caremark Warwick is calculated as follows: ( (131 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 149 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Warwick is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (6)

Barney

Barney Davis

Job Title: Owner & Managing Director

Joined: 2020

Having enjoyed a successful 20-year career working within the UK wine industry, I was keen to work for myself and wanted to give something back to the community. Owning this Caremark franchise allows me that opportunity and I am really excited to have started a new journey in such a rewarding area.
The needs of our Clients will be at the centre of everything we do and I am determined to hire, train and motivate the best team of Carers in order that we are able to offer the highest quality Home Care in Warwick, Leamington Spa & Kenilworth.


Clare

Clare Mason

Job Title: Registered Care Manager

Joined: 2022

Clare has worked in Domiciliary Care for over twenty years. She has had multiple jobs within the Care sector, such as a Care Assistant, Senior Care Support Worker, Care Co-ordinator, Deputy Manager, Branch Manager, and Care Manager and has now progressed to a Registered Care Manager. She currently holds an NVQ level 5 in Health and Social Care, an NVQ level 7 in Business Management and Leadership, and a BA Honours Degree in Health and Social Policy. She is married and has three children as well as a four-year-old autistic grandson.


“I am a very caring mother and grandma, and we love to spend quality time together. I consider myself to be a compassionate person with a huge amount of empathy for others. I commend and admire all care assistants who choose to specialise in the Care sector.”


Claire

Claire Broadaway

Job Title: Care Co-ordinator

Joined: 2022

Claire has worked in the care sector for over 10 years, having always had compassion for working in care. She started off as a care support worker, and then quickly progressed to a field care supervisor. After a short time, Claire became a care coordinator.


“I have a caring and trusting nature, and I have a tendency to always put others first. I currently hold a level 5 national vocal qualification in Health and Social Care. I have two children and I love spending my free time socialising with my friends and family.”


Debbie

Debbie Redshaw

Job Title: Field Care Supervisor

Joined: 2023

Debbie has worked in Care since she left school in 1985, starting out as a Carer in a Nursing Home. Since 1997, Debbie has worked in Domiciliary Care making her way up to being a Care Co-ordinator. She has an NVQ Level 3 qualification in Health & Social Care as well as Level 2 awards in Team Leading & Counselling.


Debbie, as you would expect from someone who has dedicated their working life to Care is a caring and compassionate person. She has 3 children and 8 grandchildren and loves spending her spare time with her family or socialising with friends.


Procesa

Procesa Gregson

Job Title: Field Care Supervisor

Joined: 2022

Procesa has worked for Caremark Warwick, as a Care Assistant, since November 2022 and has now become our second Field Care Supervisor.


Procesa has worked in care for 27 years and had this to say about working for Caremark Warwick –


“I am passionate about working in care. I can deliver the highest standard of care and make a difference to people’s lives. I love working for Caremark Warwick, I feel supported and there is always someone available when I need help or advice. The office team make me feel valued, and I am so happy to be part of the team.


When I am not working, I spend my time with my granddaughter and grandson. All my tiredness and stressful feelings are lifted every time I see them. I do love cooking as well and of course, I watch my TV soaps religiously.”


Gihan

Gihan Malshan

Job Title: Senior Carer

Joined: 2023

Gihan’s journey with Caremark Warwick began as a Care Assistant, quickly advancing to the role of Senior Carer. With nearly two decades of experience in customer care across diverse industries, Gihan is deeply committed to our client’s well-being.


“I believe in genuinely caring for our clients and always being there for them. Every day in this job lets me make a real difference, and I’m grateful for that. Outside of work, I enjoy spending time with my family and exploring new places.”


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