Five Star Homecare Leeds Ltd

51B Commercial Street, Morley, Leeds LS27 8AG
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9.9 25 Reviews
  • Five Star Homecare Leeds Ltd, Leeds
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Care Provided by Five Star Homecare Leeds Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Five Star Homecare Leeds Ltd
  • Person in charge
  • Lindsey Mather (Registered Manager)

Funding & Fees Guide for Five Star Homecare Leeds Ltd

  • Prices

  • £24.50 per hour - minimum call time 30 minutes


    Double time on Bank Holidays

  • All fees are subject to annual increase (April)
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Five Star Homecare Leeds Ltd Reviews (25)

Total of 25, showing 1-20
9.9

Five Star Homecare Leeds Ltd has a Review Score of 9.9 (9.879) out of 10, based on 24 reviews in the last 2 years. Over all time Five Star Homecare Leeds Ltd has 25 reviews.

Overall Experience

  • 21
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Date Published

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Review from M J (Daughter of Client) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum used Five Star to come in every 2 weeks to clean mum's house for her. Mum would say the carer has been and everything sparkles. This helped me with caring for mum. When mum passed they even came to her funeral which was very touching wasn't expecting it. Would definitely recommend them.

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Review from G S (Son of Client) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Five Star have been caring for my mother for some time now, I have to admit she is not the easiest person to please, she loves the attention the carers show her, they spend time chatting with her and cater for her demanding needs, the carers and the office staff have been very helpful and flexible with
her need, nothing is a challenge to them. I would definitely recommend them. 5* all the way from me and my mother.

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Review from M C (Son of Client) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with five star for some time. They have provided a good service with friendly and helpful personnel. They are responsive to client needs and communicate well to requests for additional help when required.

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Review from B P (Daughter of Client) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with all aspects of the care received from 5 Star. The staff are professional and respectful at all times. It is very easy to communicate with management and they are always responsive. I would definitely recommend 5 Star based on our experience in the last 12 months.

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Review from Stephen C (Son of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good team of carers who all engage with my mum and undertake agreed tasks when allowed to! All staff are of a high standard with a good friendly manner. I have only ever had one missed appointment in the 3 months I have been using them and the reasons were fully explained to me and would have resulted
in a later appointment rather than a missed visit. Good communication with management when necessary and they are always open to suggestions/tweaks to service if they think it will work better. Highly recommended.

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Review from Jo C (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Five Star Homecare provide an excellent service to a number of my clients where we are acting as professional Deputy. They are always extremely reliable, friendly and honest and offer great support for my clients.

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Review from Sheila M (Daughter of Client) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and I are very happy with the care she gets Her carers have empathy show kindness and concern for her health and well-being
They try to be consistent with who she gets for carers which reassures her
I always recommend fivestar when people ask about her care

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Review from Karen J (Daughter of Client) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Five Star Homecare care for my mum with x 3 calls every day and cleaning her flat each week. They are easy to contact for me as I deal with all of Mum's finances, or if I need to make a change for any reason Doctors appointments etc. Thank you.

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Review from M C (Son of Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shout out to the carer who went above and beyond her duties. Mum fell late at night and was unable to get back up. As a result, Mum had to visit the hospital where her carer accompanied her for the full duration when the family were unable to attend. She stayed all day with Mum, communicating updates
from the hospital staff as they occurred. She coordinated and ensured Mum was discharged and returned home safely after she was given the all-clear. Very grateful to her who is such a conscientious and committed career.

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Review from Heather M (Daughter of Client) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend - 5 stars. They have helped me now for a fair few months and my mum is so happy with the care she receives. She always looks forward to her carer coming and she tells her what she has been up to over the week and it really helps my mum.

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Review from D J (Daughter-in-law of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A reliable service which puts the client first. Approachable, friendly and caring they build trust and rapport with the service user. They also ensured, where possible, for the same carer to attend my mum in law, as she had dementia, and this helped put her at ease and get used to one person. They
keep in touch with family and advise of any concerns or suggestions.

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Review from P D (Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

5 star care company have been excellent for my mum age 91.the care she gets is Very comforting for me to know she is been looked after as I live along way off
We have difficult times with mum but the staff always get it sorted they are very kind mum as had this care company for nearly 4 yrs
Also
the social time spent with mum is exceptional as she gets very lonely many thanks to a wonderful care company

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Review from Jan W (Daughter of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the service received from 5 Star. Staff are punctual, pleasant and helpful. This service means mum can stay in her own home and I can relax knowing mum is getting the best care.

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Review from Michelle W (Client) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend! Five Star have been caring for my dad after he returned home following his stroke. We have found the carers providing his care to be highly skilled, professional and extremely knowledgeable. The treat him with dignity and compassion when performing all tasks. The company have gone
above and beyond in helping us navigate my dad's transition home offering advice and accommodating changes to his care plan to give him as much quality of life as possible. They have provided support to all the family easing our stress and worries at all points during this journey. We have confidence and peace of mind that my dad is receiving good standard care at all times.

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Review from L C (Daughter of Client) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mum got ill and needed a bit of extra care the company sorted it straight away. The carers were lovely and helpful and kept us informed of any problems Mum was having due to her eating etc. Could not have asked for more.

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Review from T M (Daughter of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Five Star Home Care has been supporting my mum for over a year. The service they provide has been excellent, I know my mum is safe and cared for by the team. Always available to answer any questions and they will phone for a review to see if I'm happy with the services.

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Review from P D (Daughter of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without Five Star Homecare I wouldn't have been able to go on holiday last year, most of the staff give 100% and Mum does have her favourites. The care Mum gets is very good they are very caring and professional, I do hope this can continue. Many thanks to everyone concerned.

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Review from Chris M (Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and service felt very personally led and brilliant attitude to my mother's needs not just home assistance but family orientated. Whenever we needed extra help or any sort of service it was never questioned it was delivered with excellent results, a professional attitude and a smile. So my
mother felt looked after and cared for by people who care. An excellent service provider and all-around lovely group of people, very appreciated by my family.

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Review from Janice J (Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with Five Star Home Care
They've always accommodated..me whenever I need anything doing,, like changing the day or changing the week and I feel I can trust whoever comes to my house and they do make it an enjoyable experience,

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Review from A N (Son of Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the care team have been very supportive; often in the face of adversity. Some carers are extremely proactive in terms of the type of support delivered, which is always appreciated by family members.

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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Five Star Homecare Leeds Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for Five Star Homecare Leeds Ltd is calculated as follows: ( (124 Excellents x 5) + (17 Goods x 4) ) ÷ 141 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Five Star Homecare Leeds Ltd is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Five Star Homecare Leeds Ltd

What Type of Services does Five Star Homecare Leeds Ltd offer?

Five Star Homecare Leeds Ltd offers Home Care.

How many Carers does Five Star Homecare Leeds Ltd employ?

Five Star Homecare Leeds Ltd employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Five Star Homecare Leeds Ltd to verify any information. View our terms and conditions. Five Star Homecare Leeds Ltd has a Basic Service – more info.