Vitality Home Health (Sevenoaks)

The Crown, 10 High Street, Otford, Sevenoaks TN14 5PQ
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9.7 21 Reviews
  • Vitality Home Health (Sevenoaks), Sevenoaks
Vitality Home Health (Sevenoaks) is offering a New Level of Home Care.

It is GP led and offers bespoke care to customers and their families who choose to reside within their own homes. The ethos of Vitality Home Health is not only to provide exceptional tailored care to customers but support the customers' well being, by ensuring all customers have access to a complimentary Lifestyle GP.

Vitality Home Health is dedicated to helping individuals maintain an active and independent lifestyle by focusing on current abilities, interests and needs. Care visits can be arranged from 30 minutes per day to 24 Hour support.

Support can be given by dedicated professional Care Givers as well as nursing staff and the home's Private GP, who can provide all the care required to ensure your safety to remain in your own home.

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Care Provided by Vitality Home Health (Sevenoaks)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Debbie Moulton (Manager)

Funding & Fees Guide for Vitality Home Health (Sevenoaks)

  • Prices

  • Starting fees of £26.05. No additional charges for mileage.

  • We offer care calls of 30 minutes, 45 minutes, 1 hour all the way to 24/7 Live in Care.

Vitality Home Health (Sevenoaks) Reviews (21)

Total of 21, showing 1-20
9.7

Vitality Home Health (Sevenoaks) has a Review Score of 9.7 (9.676) out of 10, based on 7 reviews in the last 2 years. Over all time Vitality Home Health (Sevenoaks) has 21 reviews.

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Review from Toni M (Niece of Client) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Auntie has been receiving care from Homecare for several months, which had enabled her to stay in her own home, this was very important to her and us, the service provided was excellent, and the staff were friendly, kind, patient, and empathetic.
And she would look forward to her visits.
Thank
you to all the staff, your make a real difference every day too the people you support.

Reply from Debbie Moulton, Operations Director at Vitality Home Health (Sevenoaks)

Many thanks for your kind words. It is important to us to know that the staff we provide are exactly as you describe and more importantly, the service we provide has the desired effect.


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Review from K T (Niece of Client) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A particular member of staff visited my Aunt prior to care starting.
The service was professional, the staff member listened and made the service very person-centred my Aunt was at the centre of all decisions made. She was available with any concerns and adjusted the service accordingly. There was
a follow-up review to check how things were going and telephone calls.
The staff were professional and kind especially Honey who was exceptional with my Aunt.
We as a family would highly recommend Vitality sadly my aunt's needs meant following a respite period full-time care was the best for her personally.
Great service from a team that listened and cared.

Reply from Debbie Moulton, Operations Director at Vitality Home Health (Sevenoaks)

Thank you so much for your review. Your aunt was an absolute pleasure to support and we were very sad to see her go. We are thrilled that the care provided was professional. We pride ourselves on listening to our customers and their families so that the customer receives the very best quality care.


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Review from J F (Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that visit me are cheerful and efficient and I enjoy seeing them.
The company has never let me down by not turning up.
The carers are very easy to deal with and always carry out my requests.
On the few occasions I have had a query or problem, the manager has responded quickly and efficiently.

Reply from Debbie Moulton, Operations Director at Vitality Home Health (Sevenoaks)

Many thanks for this review and we are pleased you find the carers cheerful and efficient. You must enjoy seeing them daily as well as the management team within our office is responsive.


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Review from Rick W (Son of Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Vitality Home Health responded quickly and sympathetically when we needed to arrange help for Mum when she came out of respite care to return home after an earlier fall. We felt listened to and understood and our options were clearly explained.
Mum has carers three times a day to help her wash and
dress, supervise her medication and prepare meals. They are very good with her and happy to help with things like hoovering, putting the weekly wash on and putting the bins out for her.
A full record of every visit, including a photo of her meal, is uploaded in real-time to their computer system and we have been given access to view this. It is very reassuring to know how she is.
We would certainly recommend this service to anyone needing care.

Reply from Debbie Moulton, Operations Director at Vitality Home Health (Sevenoaks)

Many thanks for your kind words. We are thrilled our service has proven to be efficient, kid and caring.


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Review from J M (Daughter of Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Vitality Health very kind, compassionate and very understanding with all the needs for Mum, there’s always someone on hand to help when we’ve had questions or require extra help. I would 100% recommend this company to anyone, they’ve not only been a lifesaver for Mum but our family as
a whole.

Reply from Debbie Moulton, Operations Director at Vitality Home Health (Sevenoaks)

Thank you for your review. It is always nice for us to hear first-hand thoughts about the service. Many thanks also for your recommendation!


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Review from David O (Son of Client) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by Vitality from the very start of my mother's care.
Communication is excellent from both the office and the carers. Her main carer is a lovely person, cares deeply about her job and manages my mother's care with kindness and efficiency. I would not hesitate to recommend
Vitality.

Reply from Debbie Moulton, Operations Director at Vitality Home Health (Sevenoaks)

Dear David, thank you for your review. I am so pleased that your mother's care is living up to your expectations. Defining care teams is very important to us, and it's good to hear your mother is thriving due to this. The office team work hard on communication, so it's equally as pleasing to hear this is a productive part of our relationship.


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Review from J B (Daughter of Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient service, friendliness, up-to-date information, reliable.

Reply from Debbie Moulton, Operations Director at Vitality Home Health (Sevenoaks)

Many thanks for this review.
We are so pleased our service has been successful with Mum. We do try to be as effective as possible!


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Review from Louise M (Niece of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are very happy with vitality home health, from the start to now the service has been impeccable and this is across the board from all staff. My uncle has been treated with the care and compassion and most importantly the dignity that he deserves. This has been an incredibly difficult
and emotional time for our family but vitality home health has been there to support us as well as my uncle. I could not recommend them enough.

Reply from Debbie Moulton, Operations Director at Vitality Home Health (Sevenoaks)

Thank you, Louise, for your very kind review. We are certainly pleased to hear that the care your family has received has benefited you all. We also hope that we have managed to ease some of the difficulties you have all been facing. Take care.


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Review from David G (Son of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Vitality Home Health (Sevenoaks) have been really great with organising live-in care for my dad whose Parkinsons had become very difficult to manage. They have spent a great deal of time getting to know him, what he likes and needs for his care from a medical, physical and social side. They have lifted
his spirits and his overall well-being has been so much better.

Reply from Debbie Moulton, Operations Director at Vitality Home Health (Sevenoaks)

Many thanks for submitting this review. It is always good to know that our service has met your expectations.


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Review from Mary M (Wife of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Vitality live-in care to give me a respite break. I found the whole process of engaging with Vitality Home Care straightforward and really helpful in their listening and answering my questions. They supported me through the plan of what was required. Their needs-led assessment of care was outstanding
in looking at all aspects of care delivery. This is my first experience of having a live-in person to take over my duties and to trust to look after my dear husband! The carer was excellent. My home and his care continued very much as if I was there, so impressed. My husband was delighted with his care and loved the food his carer cooked. She was polite, kind and respectful. I would recommend this outstanding company and I will continue to use it for further respite breaks. Thank you so much.

Reply from Debbie Moulton, Operations Director at Vitality Home Health (Sevenoaks)

Thank you so much for your kind words. It is refreshing to know that our service matched your expectations. We very much look forward to supporting your husband again.


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Review from Caroline G (Wife of Client) published on 21 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were prompt, efficient, kind and fully trained. They also had time to talk to my husband when I wasn't there so he didn't feel lonely.

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Review from M S (Client) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good experience all round.

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Review from Klare M (Daughter of Client) published on 1 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our carer was excellent. Kind, attentive and very much wanting to please. My mum enjoyed having her around and she said that nothing was too much trouble for her.
The whole experience with Vitality was brilliant from start to finish, the pre-care, the communications and the standard of care generally.
One area for possible training for the carer was around the preparation of meals - happy to elaborate if required.

Reply from Debbie Moulton, Operations Director at Vitality Home Health (Sevenoaks)

We are so pleased to hear that the whole experience was very positive. We have taken on board your comments on meal preparation and have applied additional training.


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Review from Sue H (Daughter of Client) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is currently receiving care from Vitality and has been for a while.
All the carers she has had have been amazing and really looked after my mum especially through all the upset she has had recently.
The office staff especially one person, always try and help my mum out by trying to find solutions
to our needs and finding the best ways to look after her.
I really do not know what we would have done without them.

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Review from H G (Daughter of Client) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Vitality staff go that extra mile to accommodate my mother’s needs. She has nothing but praise for the carers who visit her and help with general care.
They are polite, respectful and happy to chat with my mother on many topics. Having Vitality is a God send for us all, it gives the family peace of
mind that our mother is being cared for especially when we all are facing a difficult time.
The follow up service and availability of members of staff is exceptional.
I highly recommend Vitality if you are looking for that caring, thoughtful and professional service for a loved one.

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Review from Linda P (Daughter of Client) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the process of engaging Vitality Home Health very straight forward. All my questions were answered clearly, and there was never a problem if I needed things explained more than once. This is the first time I have had to employ outside help for my mother, and I felt very comfortable with Vitality
from the start. In spite of the current restrictions, Mum was happy with the startup procedures and is very happy with the ladies who attend to her. When I recently had to cancel some visits, due to Mum being hospitalized, the staff at Vitality were very understanding and took the time to ask if I was alright, which was very comforting, and reassures me that Mum will be well looked after by the staff. When the time comes, I know there will be no problem in increasing the visits Mum needs, and I know those needs will be met.
I am happy to recommend Vitality Home Health to anyone needing to employ help for their family or friends.

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Review from Mike F (Son of Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased we found Vitality Home Health for my mother who is in assisted living accommodation in Rockdale, Sevenoaks before the Covid-19 outbreak.
The carers are excellent as is the back up from the staff at the Otford office who I know I can ring at any time, even on their mobile phones, with any
requests and I know they will also keep me and my family informed should any problems arise.
It is also reassuring to know that there is a doctor available to do video health assessments by carers' telephones when needed and who also has phoned myself, as a Power of Attorney for Mum, to check up that all is well with her and will continue to do so regularly.
All in all, we couldn't have found a better company to provide care.

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Review from Stuart P (Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Vitality for specific reasons - firstly they listened to our problems, they treated Mum and Dad with respect and dignity, they helped us with the myriad of twists and turns of the social care system and it’s processes, they understood the worry myself and my brother faced and lastly because
they focus heavily towards dementia and Alzheimer’s. To date, in short, we haven’t regretted our decision one bit. They have been so kind and caring. They have guided us throughout and we can see a marked improvement to the lives of Mum and Dad who both couldn’t speak higher of Vitality. Every time we have a question or a concern they are both attentive and responsive. There have been times where Mum needed a doctor’s help which during this lockdown period would have proved difficult at best and dangerous at worst. However, their resident GP was quick to respond to Mum via a video call. The technology they use is incredibly helpful, especially for my brother who lives far away.

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Review from Sam (Son of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic company! My dad is extremely happy with the carers that go into him and it gives me the relief that he is cared for properly and able to stay in his own home independently. I would recommend, if anyone is looking for an outstanding company to go to.

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Review from Danny (Granddaughter of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Vitality Home Health enough. They supported my grandmother out of hospital and back into her own home. Being in her own home means the world to her, and to be able to be cared for to such a high standard at home is a huge relief for me and my family.
During this whole COVID situation,
Vitality has offered additional support and a lot of reassurance, which as again it’s a huge relief for my family as we cannot see her.

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Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for Vitality Home Health (Sevenoaks) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.976 for Vitality Home Health (Sevenoaks) is calculated as follows: ( (40 Excellents x 5) + (1 Goods x 4) ) ÷ 41 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Vitality Home Health (Sevenoaks) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Wendy

Wendy Rivett

Job Title: Registered Care Manager

Joined: 2022

Wendy has worked in the health care sector for over 32 years, the majority of which has been within a care home setting where she worked her way up to Deputy Manager in a Dementia and Complex needs specialised home Qualifications gained include NVQ Level 3 and Level 5 Management. Very passionate, dedicated and knowledgeable of the healthcare sector. Within my current role as Supervisor, will support customers and their families to ensure the best delivery of care is being given. Good problem-solving skills, as well as good communication. Wendy leads the team with an emphasis on excellent customer service with a drive to deliver the best quality care to enable our customers to remain at home safely.


Frequently Asked Questions about Vitality Home Health (Sevenoaks)

What Type of Services does Vitality Home Health (Sevenoaks) offer?

Vitality Home Health (Sevenoaks) offers Home Care.

How many Carers does Vitality Home Health (Sevenoaks) employ?

Vitality Home Health (Sevenoaks) employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Vitality Home Health (Sevenoaks) to verify any information. View our terms and conditions. Vitality Home Health (Sevenoaks) has a Platinum Service – more info.