Vitality Home Health (Sevenoaks)

The Crown, 10 High Street, Otford, Sevenoaks TN14 5PQ
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9.7 21 Reviews
  • Vitality Home Health (Sevenoaks), Sevenoaks
Vitality Home Health (Sevenoaks) is offering a New Level of Home Care.

It is GP led and offers bespoke care to customers and their families who choose to reside within their own homes. The ethos of Vitality Home Health is not only to provide exceptional tailored care to customers but support the customers' well being, by ensuring all customers have access to a complimentary Lifestyle GP.

Vitality Home Health is dedicated to helping individuals maintain an active and independent lifestyle by focusing on current abilities, interests and needs. Care visits can be arranged from 30 minutes per day to 24 Hour support.

Support can be given by dedicated professional Care Givers as well as nursing staff and the home's Private GP, who can provide all the care required to ensure your safety to remain in your own home.

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Care Provided by Vitality Home Health (Sevenoaks)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Debbie Moulton (Manager)

Funding & Fees Guide for Vitality Home Health (Sevenoaks)

  • Prices

  • Starting fees of £26.05. No additional charges for mileage.

  • We offer care calls of 30 minutes, 45 minutes, 1 hour all the way to 24/7 Live in Care.

Vitality Home Health (Sevenoaks) Reviews (21)

Total of 21, showing 21-21
9.7

Vitality Home Health (Sevenoaks) has a Review Score of 9.7 (9.676) out of 10, based on 7 reviews in the last 2 years. Over all time Vitality Home Health (Sevenoaks) has 21 reviews.

Overall Experience

  • 19
  • 2
  • 0
  • 0
  • 0

Date Published

21
2
2
7
14

Review from Hollie (Daughter of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional carers, especially in the current climate.
Really happy with the care my mother has received by Vitality staff even before the pandemic, they have been polite, friendly, well mannered and do their job so well.
Thank you to you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for Vitality Home Health (Sevenoaks) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.976 for Vitality Home Health (Sevenoaks) is calculated as follows: ( (40 Excellents x 5) + (1 Goods x 4) ) ÷ 41 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Vitality Home Health (Sevenoaks) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Wendy

Wendy Rivett

Job Title: Registered Care Manager

Joined: 2022

Wendy has worked in the health care sector for over 32 years, the majority of which has been within a care home setting where she worked her way up to Deputy Manager in a Dementia and Complex needs specialised home Qualifications gained include NVQ Level 3 and Level 5 Management. Very passionate, dedicated and knowledgeable of the healthcare sector. Within my current role as Supervisor, will support customers and their families to ensure the best delivery of care is being given. Good problem-solving skills, as well as good communication. Wendy leads the team with an emphasis on excellent customer service with a drive to deliver the best quality care to enable our customers to remain at home safely.


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