Heal Angels Ltd

Regus - Harrow, 15 College Road, AMBA House, Harrow HA1 1BA
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9.3 12 Reviews
  • Heal Angels Ltd, Harrow
Heal Angels Ltd is committed to providing expert care and support within the homes of individuals living in Harrow, Edgware, Pinner, Northolt and the surrounding areas.

Their focus is on promoting clients’ well-being, independence, choice and convenience, whilst supporting them in maintaining the highest quality of life possible.

Heal Angels Ltd's care team is carefully recruited, DBS checked at an enhanced level and referenced. The team also provides clients with a range of personal care, housekeeping, companionship and live-in care services, such as support with pet care, assistance with washing, accompanying individuals to the shops or social events and meal preparation.

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Care Provided by Heal Angels Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Heal Angels Ltd
  • Person in charge
  • Kirstie Morris (Care Manager)

Funding & Fees Guide for Heal Angels Ltd

  • Prices

  • Standard Care - £19.50 per hour


    Complex Care - £25.75 per hour

  • No Hidden Charges.

Heal Angels Ltd Reviews (12)

9.3

Heal Angels Ltd has a Review Score of 9.3 (9.333) out of 10, based on 5 reviews in the last 2 years. Over all time Heal Angels Ltd has 12 reviews.

Overall Experience

  • 10
  • 2
  • 0
  • 0
  • 0

Date Published

12
3
5
5
7

Review from Christine T (Daughter of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had used this wonderful care company for approx. 18months as my mum went into palliative care. They were friendly, professional, kind, prompt and we always had a fantastic communication system. They kept me up to date of any concerns they may of had and adapted quickly to any changes that had to
be made to make my mum safe and comfortable. Even though I was a large part of my mums care, they always assured me and helped me when I was scared or worried. Would totally recommend this care company to anyone.

Reply from Mukilan Karuppiah, Director at Heal Angels Ltd

Thanks for your lovely review. It was a great pleasure providing a best quality care to your mother. She was a loving person and our entire team is missing her.


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Review from Chris J (Son of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company is wonderful! Kind, considerate and compassionate service. My mother considered all the carers as friends. She sadly died on Boxing Day and Heal Angels were able to arrange a carer at 6hr notice to see my mum in her last few hours. The administration system is efficient and receiving invoices
is reliable and I have had to query only a couple of things over a 3 year period. Thank you.

Reply from Mukilan Karuppiah, Director at Heal Angels Ltd

Thanks for a lovely and honest review. Your mother was a loving and kind person. Thanks for the opportunity and support provided by you in caring mom.


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Review from R S (Mother of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were still new with this company, but they helped me a lot by taking care of my daughter for me when my cataract operation was suddenly planned. The director made sure that care was in place, even though it was our first month with them.
Both carers took over, one after the other, encouraging me
not to worry; that they would handle my special needs daughter, even though she was new to them. True to their word they did. I found my daughter happy and enjoying when I came back home.
I am truly grateful for this company and all who work for it.

Reply from Mukilan Karuppiah, Director at Heal Angels Ltd

Thanks for your honest feedback. This would help us in improving our team in providing quality care.


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Review from D R (Mother of Client) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving excellent support and care from this team. They have been excellent in getting back to any of my queries and responding quickly. I am happy to receive support from this team as they are always so caring and understanding. I will always be so grateful for their support.

Reply from Mukilan Karuppiah, Director at Heal Angels Ltd

Thanks for your honest review. It would help us in improving our quality of care.


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Review from Dawn C (Client) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer is polite and friendly. Considerate helpful and caring. She has been regularly coming every day so has her routine and knows what is expected of her. She is very punctual and has never missed or been late.

Reply from Mukilan Karuppiah, Director at Heal Angels Ltd

Thanks for your honest review. It would help us in improving our quality of care.


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Review from Sam M (Client) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the years I've had multiple agencies and Heritage Harrow is by far and away the best care agency I've had in my life! The carers are really friendly/easy to talk to and the office team are great at their jobs. They've really gone above and beyond in every way possible. It's a slightly newer/smaller
company at the moment, but you can tell they care about both their staff and their customers.


They really take the time to understand you as a person/your needs. As a young wheelchair user with a busy work/social life, they've been so flexible and approachable. On the days when I'm working, I know I can rely on them to be on time and efficient. On my days off, they're incredibly accommodating (letting me change times etc based on my plans).
I genuinely can't fault them - in a world of messy carers/unreliable agencies etc it's so nice to have somewhere you can trust! Professional, friendly, and flexible - with a real core of kindness.


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Review from Sue T (Daughter of Client) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mums carers are experienced, trustworthy, kind and respectful. The team are generally reliable and always take the time to chat to mum on a daily basis, attend to her needs and maintain her independence and dignity in her home. Mum's main carer goes "that extra mile" to ensure she is happy and safe
and comfortable. She is a very caring person, whom I fully trust.
I would have no hesitation in recommending Heritage Healthcare (Harrow).

Reply from Mukilan Karuppiah, Director at Heal Angels Ltd

Dear Sue, Thanks for your lovely feedback. I will pass on your positive comments to the team. This will surely help us on the long run ensuring the best possible quality care given to mom and improving further.


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Review from A P (Son of Client) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Care have been the best care provider that I’ve used for my elderly mother who has dementia and struggles to walk. (And we’ve had several providers!) The care service starts from the top with an owner that stays in touch and takes time to listen to client needs. Brilliantly supported on the
ground by a fantastic operations manager who always seems to be available to listen anytime and also executes our needs even at short notice. And last but not least the wonderful carers who patiently provide special ‘loving’ care for mum. I don’t feel this company is purely about the money, but instead very much about providing a quality service with a high standard of care. I’d struggle otherwise if I didn’t have the help.

Reply from Mukilan Karuppiah, Director at Heal Angels Ltd

Thanks for your lovely comment and positive feedback. We will discuss with you and mom on achieving the best quality care to mom. Thanks again.


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Review from Judith S (Daughter of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was quite reluctant to accept care initially but once she met with the team she soon began to make friends with her carers. Mum was very happy with her regular carers and so were we. The support the team gave both us and her was amazing. We cannot thank the team at Heritage Healthcare enough for
the care they gave Mum. I would have no hesitation in recommending them in the future.

Reply from Mukilan Karuppiah, Director at Heal Angels Ltd

Dear Judith, Thank you very much for your honest review. Mom was a wonderful person and the entire team was sad when she left us. We will pray for her soul to rest in peace. Thanks again for the review. Mukilan.


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Review from Terry H (Client) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care I have received, despite a couple of incidences when my hearing loss was a problem with a couple of members of staff, this has been resolved and I am now happy with the two staff members who regularly attend.

Reply from Mukilan Karuppiah, Director at Heal Angels Ltd

Thanks for your positive feedback and giving us the opportunity to optimise the services provided. Apologies for the couple of mistakes and we are making sure that the problem does not recur. We understood the training needs after discussing with the staff. They have been added to more training, shadowing and competency checks in order to provide the best quality service. Thanks again!


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Review from June L (Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Efficient, courteous carers, mindful of helping me to recover from my operation and to return to full mobility as soon as possible. Always helpful and respectful of both my home and myself.

Reply from Mukilan Karuppiah, Director at Heal Angels Ltd

Thank you so much, June. Our carers really enjoy helping you.


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Review from Joanne F (Niece of Client) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot express in words our gratitude to the Manager at Heritage Healthcare in Harrow. The love, care, kindness, understanding, professionalism, and her amazing way that she and her staff have shown my Auntie, who is 93, plus us as a family, has been out of this world. From the time we made contact,
to the present day, as this started back in May 2020, she has been on the ball and got everything in place to ensure my Auntie is safe. We will recommend Heritage Healthcare (Harrow) to everyone.

Reply from Mukilan Karuppiah, Director at Heal Angels Ltd

Thanks, Joanne for your kind and honest review. We will keep up our practices and always thrive to improve our performance wherever needed. Thanks again.


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Current Review Score: 9.3 (9.333)

Overview of Review Score

The Review Score of 9.3 (9.333) out of 10 for Heal Angels Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Heal Angels Ltd is calculated as follows: ( (25 Excellents x 5) + (5 Goods x 4) ) ÷ 30 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heal Angels Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Mukilan

Mukilan Karuppiah

Job Title: Director

Joined: 2020

As a Director, Mukilan leads all the business and management-related activities in Hangels. Mukilan has over 20 years of diversified experience in the fields of Banking, Telecom, Airlines, Aerospace, Health and Consulting.


Supported by his double master's in business and management studies, he has a consistent track record of delivering project plans, designing applications, modelling business flows, implementing enterprise architectures and managing global teams. Mukilan has a real passion for helping people and caring for them to make a positive difference in people’s lives every single day.


Frequently Asked Questions about Heal Angels Ltd

What Type of Services does Heal Angels Ltd offer?

Heal Angels Ltd offers Home Care.

How many Carers does Heal Angels Ltd employ?

Heal Angels Ltd employs 14 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heal Angels Ltd to verify any information. View our terms and conditions. Heal Angels Ltd has an Enhanced Service – more info.