Sirius Homecare

Tranby House, 19 Hull Road, Anlaby, Hull HU10 6SP
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9.9 84 Reviews
  • Sirius Homecare, Hull
Sirius Homecare is a family-run business, providing a wide range of high quality home care services across Hull and East Yorkshire.

With over 20 years’ experience in the care sector, the management team at Sirius is always focused on providing the truly excellent level of care that they would expect for their own family members.

All services are designed to help your loved ones stay safe, happy and independent in their own home and to live the life they want. Sirius offers a truly personalised service, with Care Plans carefully designed around each individual.

Sirius carers are highly trained and truly passionate about what they do – they’re like family, when family can’t be there. The care is never rushed - from a 30 minute visit to 24/7 care.

There is a service to support your loved ones with all aspects of everyday life – from help with food shopping and cooking meals, through to helping them get washed and dressed. Whether they need support once a week or several times a day, the services are always tailored to the individual.

What's more, Sirius operates a clear pricing policy, with no hidden charges.

With Sirius... it’s your home, your life, your choice.

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Care Provided by Sirius Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Sirius Home Care Ltd
  • Person in charge
  • Peter Lawford (Managing Director)

Funding & Fees Guide for Sirius Homecare

  • Prices

  • A copy of our price list can be requested at any point by giving us a call, dropping us an email, or popping in to see us.
    We operate a clear pricing policy.

Sirius Homecare Reviews (84)

Total of 84, showing 21-40
9.9

Sirius Homecare has a Review Score of 9.9 (9.945) out of 10, based on 40 reviews in the last 2 years. Over all time Sirius Homecare has 84 reviews.

Overall Experience

  • 79
  • 5
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Date Published

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Review from H S (Son of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care provided by Sirius Homecare since we engaged with them around a year ago.
They enabled Mum to return home from a care home following a hospital stay, when that would otherwise have been impossible.
All the staff are amazing and Mum greatly enjoys the visits. She sees the
carers more as friends popping in to help, rather than as carers.
The office and management staff are also great, ensuring we are made aware of any issues we need to know that may arise, whilst also using their knowledge and experience to resolve them directly where possible.
The online portal for care reports after each visit is also invaluable and gives the family, who live out of town, peace of mind regarding each visit and including important information on food and medication.
Overall, the family are very happy with Sirius and wouldn't hesitate in recommending them to other people.

Reply from Chloe Lawford, Director at Sirius Homecare

Thank you for such a lovely review of our service and staff. We know the ladies love visiting your mum and it was lovely to see you both at our recent "Sirius Social" too.


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Review from C M (Daughter of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used cheaper care agencies for a couple of other relatives and was unfortunately frustrated with a number of issues. We decided to try Sirius Homecare for my mother's care since November 2023. Right from day one, we have been pleased with the professional efficiency of the company and all of
the staff. Our thoughts are, that if the staff are happy working for a company and they treat them well, then this carries through to the the care that the staff provide to the client. My mum has improved so much both physically and socially since receiving care. Thank you and well done everyone! Keep it up.

Reply from Chloe Lawford, Director at Sirius Homecare

What a wonderful review C - thank you so much for taking the time to write this and for your kind words about our service. We are absolutely delighted that you feel that your mum has benefitted both physically and emotionally from our support, and that you have noticed a real difference from previous agencies you've used. We know our ladies love visiting her.


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Review from Rachel C (Daughter of Client) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad received care from Sirius for just over a year during which time we were introduced to their professional and caring team. He was treated with dignity and choice throughout and the staff were always supporting and brightened his day.

Reply from Chloe Lawford, Director at Sirius Homecare

Thank you for such a lovely review. We were delighted to support your Dad and we wish him all the best in his new home!


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Review from Stephen T (Son of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sirius provided a daily care service for both of my parents for 6 months until they had to go into residential care. From start to finish, all of the staff (office and carers) were professional and attentive, regularly going beyond expectations. We know our parents were very happy with the care provided.
One slight disappointment after we had to suddenly stop the care was the 14 day cancellation fee, I think a 7 day cancellation fee period would be fairer and more appropriate.

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thank you Stephen for your kind review and for your constructive comments. We are so pleased that your parents valued the service we provided and felt they benefited from the visits - I know many of our staff became extremely fond of them. All aspects of our care service and the terms that support it are designed to ensure we can deliver the very best service possible - a key element of this is ensuring we have the very best care staff. In order to retain great people, providing them with stable hours and income is paramount, and so the 14-day notice period is simply to support us in keeping these staff. Many of our competitors charge a 28-day notice period which we do feel is a little excessive and so 14 days seemed a reasonable compromise. Thank you again for your lovely feedback and we wish you and your family all the best for the future.


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Review from Alison C (Daughter of Client) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Each and every one of the carers are absolutely brilliant with Mum. They treat her so well and always have a smile on their face. They are always prompt and stay for the allocated time, if not extra if they have to, without any complaint whatsoever. We really appreciate what they do as it enables her
to stay in her own home. Thank you everyone so much (including the office staff).

Reply from Chloe Lawford, Director at Sirius Homecare

Thank you so much for such lovely words Alison. It really means a lot to hear how our service has helped your Mum and you as a family. It's what we're all committed to doing for each and every one of our clients. We really appreciate you taking the time to write this review - it means a lot to us and our staff.


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Review from Hayden B (Client) assisted by family/friend published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. All carers looking after me are caring, kind and very efficient. Not only do they look after me (for example helping me wash), but they are always so friendly and patient. As I have been housebound, I have really looked forward to sharing a laugh and a joke with the carers. It has
really contributed to keeping me positive as I recover from my fall. Thank you so much.

Reply from Chloe Lawford, Director at Sirius Homecare

What a lovely review, Haydn; thank you so much. Our staff have loved supporting you through your recovery and are so glad to see you back fit and well. Wishing you and yours a very Merry Christmas!


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Review from A B (Client) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Please try to work your staff out so they don't have to travel six or seven miles in five minutes for only a half hour visit, it doesn't make sense.

Reply from Chloe Lawford, Director at Sirius Homecare

Thank you for your review and feedback and for your time and understanding on the phone where I explained the day-to-day challenges we sometimes face. We work extremely hard on rota planning - ensuring staff remain within the same geographical area for their shift. This is for many reasons - providing continuity for both staff and clients, reduced mileage costs for our business (we pay our staff per mile driven) and less impact on the environment. However, unfortunately in homecare, we do sometimes have to ask our staff to travel to a call in a neighbouring area - for many reasons: perhaps another staff member has visited a client who had a fall and needed to stay with them until they were made safe, perhaps their car broke down mid-shift, or sometimes if a client has more complex needs and one of their care team is sick, we may need to ask another trained member of their team to attend. We really value our staff and look after them in every way we can - we know they're brilliant!


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Review from Anne D (Wife of Client) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care team from Sirius has been a great comfort to us, best of all their kindness and understanding at all times.

Reply from Chloe Lawford, Director at Sirius Homecare

Thank you for such a lovely review. We're delighted to have been a support to your husband and that you feel our staff have always been kind and understanding.


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Review from Jennifer I (Daughter of Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with the care that Sirius provides for my mum. It is lovely to see the positive interactions that the team have with her and that has made a huge difference to both my mum and family. The service provided is of a high standard and delivered in a dignified and respectful manner. We would
definitely recommend Sirius to others, especially after having negative experiences with other care providers in the past. Thank you.

Reply from Chloe Lawford, Director at Sirius Homecare

What a lovely review Jennifer - it actually brought tears to our eyes here in the office! We're so glad to know our service has made such an important difference to your family. We will be sure to pass on your comments to your mum's care staff too. Thank you for taking the time to write this review.


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Review from Cathy B (Daughter of Client) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we would not hesitate to recommend Sirius Homecare to anyone looking for carers in their home. We have used them for approximately three years. Recently they quickly and efficiently arranged extra suitable available time slots for both my mum and dad enabling us to bring Mum out of respite
much quicker than we had anticipated or expected.
Everyone in the company is incredibly helpful and caring, and recently for us, have made what was becoming a very difficult situation so much easier to handle.
Thank you Sirius.

Reply from Chloe Lawford, Director at Sirius Homecare

Thank you for such a lovely review Cathy - our team really love visiting your parents and we're so glad our service has helped both them and the rest of the family in dealing with a tough set of circumstances.


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Review from Mike P (Son of Client) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service with lovely carers who do a great job for Mum.
They do lots in the time they have, and Mum's health and well-being have been improved enormously by the care he has received.
Very happy - thank you.

Reply from Chloe Lawford, Director at Sirius Homecare

Thank you so much, Mike, for such a lovely review. We're so glad to have made a difference to your mum and that you are also happy with the service she is receiving. We really appreciate you taking the time to write this review.


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Review from Charles C (Son of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My thanks to the Sirius Team for their help, with support for my father for over two years. He has nothing but praise for the friendly, caring, punctual and professional service he gets from his carers, regular or occasional. He enjoys contact with and trusts all his carers, considering them his friends.
The
Admin is efficient. Sirius is approachable, readily contacted, and proactive in highlighting any concerns or issues. They regularly seek feedback on performance and any opportunities to tailor and improve the scope or standard of care given.
I would highly recommend Sirius to others in a similar situation to my father. Without the supplement of their reliable, flexible, effective, and caring support, Dad may not have been able to continue living independently and have the quality of life he currently enjoys.
Thank you all at Sirius; knowing he is in such safe hands is a weight off the minds of his family too.

Reply from Chloe Lawford, Director at Sirius Homecare

What lovely words, Charles - thank you so much for taking the time to write this and for passing on your feedback. Your Dad is very popular with our staff - he is always smiling and cheerful. We're very grateful to have him as a valued client.


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Review from Mike S (Son of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sirius has been looking after my mum for over 12 months now. The quality of care throughout this time has been first-class. Living so far away (nearly 300 miles away), it is comforting to know that I can rely on the carers to look after my mum and help her maintain her key objective, which is to live
in her own home. Nothing is too much trouble for them. Highly recommended.

Reply from Chloe Lawford, Director at Sirius Homecare

Thank you for such a lovely review, we're so glad to hear that our service is reassuring to you as family members too. If we can ever do anything else to support your mum, please don't hesitate to contact the office.


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Review from K R (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowing that a friendly face will be checking up on Mum daily is a load off my mind, especially when we're away. It's reassuring to Mum too, to see that friendly face and also in that she doesn't need to struggle with something herself as there will be someone calling in to do it for her.
All staff
are professional, caring, respectful and helpful. The admin staff are lovely too, and are easy to contact, responding quickly to any queries or worries we may have.
I know that going forward, when Mum needs more care, they will be there for us.
My only niggle might be that some carers are naturally better at chatting than others (mostly they're great!). Maybe there would be a way of encouraging the quieter ones to chat about normal daily stuff. It's that happy chatter that lifts a client's spirits every bit as much as the physical jobs.

Reply from Chloe Lawford, Director at Sirius Homecare

Thank you for your lovely words - they are very much appreciated. We're so glad that our service is reassuring to you, and that your mum enjoys the visits and chatting to our lovely ladies. If you give us a call at the office and let us know which staff members are a bit quieter, we can have a chat with them about some conversation starters! Thank you for your feedback - it is always appreciated.


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Review from E L (Daughter of Client) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, my mum is happy with the service provided by your carers.
Only one issue... she prefers her dinner time to be after 4 pm in the afternoon to suit her medication routine. It is too early, and not enough space between the consumption of her meds and the consumption of food. Please allow for
this moving forward.

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thank you so much for your five-star review - we're delighted that your Mum is so happy with our service and staff. As your review mentioned the timing of her calls being slightly too early, we immediately got our rota team looking at this. As we don't deal with her medication, we weren't aware this was causing her any problems. However, our team have now been in touch and confirmed a later call time that you've said is perfect for her. So hopefully, great news all-round! Thank you again for being such a valued client.


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Review from A H (Daughter of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a long spell in hospital and got sent to a rehab home and wanted her home. Sirius helped facilitate the care for her to come home and live with us. It has been really simple dealing with and setting everything up for her, and everyone who we have dealt with has been professional, caring and
friendly. Mum looks forward to them coming in the morning, and they have a little chat. My daughters talk their ears off before school, and we have really formed a strong bond with the regulars. Would highly recommend them.

Reply from Chloe Lawford, Director at Sirius Homecare

What a lovely review - thank you so much for these kind words. We're so glad our ladies have helped your Mum's recovery and that they have formed such a strong bond with her.


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Review from Louise M (Daughter of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has had Sirius Home Care for some time, and we have found every single person in their team to be fantastic. Mum had a long spell in hospital and rehab recently and returned home with reduced mobility. Sirius helped facilitate an increase in support and has proved very dynamic in how this has
developed since she’s been home. Mum looks forward to seeing her carers; they take time to really understand what Mum is communicating and try their very best to meet her needs, often cheering her up if she’s feeling a bit down. As a family, we completely trust Sirius to care for our Mum and think of them as her extended ‘family’.

Reply from Chloe Lawford, Director at Sirius Homecare

Thank you for such a wonderful review - our team genuinely love visiting your Mum, and she is an absolute inspiration in continuing to live life to the full. We're so delighted to be supporting such a lovely family.


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Review from M B (Friend of Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the dealings I have had with Sirius have been very good. The carers I have seen have all been lovely, and my friend seems very pleased with the service. The only thing I think would make it a little better is a change in the cancellation time; I think seven days' notice is a bit too long as you
can’t arrange anything in the spare of the moment. I understand that you must give notice, but think, maybe 48 hours would be better.

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thank you for your lovely review. We're sorry the seven days cancellation period is causing any inconvenience. We request this only to support our hardworking staff by allowing us time to plan our rotas to ensure that they still get the amount of work they need. We're very glad that your friend is benefitting from the Sirius service and that she likes the lovely ladies who visit her.


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Review from A R (Daughter of Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sirius Homecare looks after my mum daily and has done for just over a year. The care staff are friendly, and the office staff are too. The carers report any changes with Mum to me as soon as they are noted.
Nothing is too much trouble for the carers, from making a meal to assisting with showering.
We are happier knowing that someone is there even when we can't be.

Reply from Chloe Lawford, Director at Sirius Homecare

Thank you for such a wonderful review - it is very much appreciated. The ladies love visiting your mum and she seems to very much enjoy their visits and company.


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Review from K B (Daughter of Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always great team responsiveness.
Nothing is ever too much trouble; they are always listening and supporting any concerns and resolving them quickly.
They have reassured me that they are supporting my mum and her safety.
Great job every time, and so pleased they are providing care.
Thank you to
all the team.

Reply from Chloe Lawford, Director at Sirius Homecare

Thank you for such a lovely review. We've been delighted to care for your Mum and are so glad it has made a positive difference to her.


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Current Review Score: 9.9 (9.945)

Overview of Review Score

The Review Score of 9.9 (9.945) out of 10 for Sirius Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.945 for Sirius Homecare is calculated as follows: ( (225 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 237 Ratings = 4.945

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sirius Homecare is based on 40 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Meet the Team (3)

Peter

Peter Lawford

Job Title: Managing Director

Joined: 2020

As Managing Director of Sirius Homecare, Peter is passionate about delivering high-quality care in his local community. After many years in the corporate world working for several blue-chip companies, he wanted to use his skills and experience to really make a difference. He is responsible for overall business strategy, as well as managing all finance and payroll functions.


Chloe

Chloe Lawford

Job Title: Director

Chloe's role at Sirius is very varied, ranging from recruitment right through to operations and compliance. She is also responsible for the marketing and promotion of our business. Chloe is truly passionate about delivering high-quality care. To do that, she is dedicated to ensuring that each and every one of our clients is delighted with the service we provide and that our carers enjoy working for us.


Emily

Emily Rouse

Job Title: Service Manager

Joined: 2021

Emily has overall responsibility for the safe delivery of our high-quality care service, scheduling assessments and regular reviews with all our clients. She is responsible for our staff training and development, ensuring they have both the knowledge and confidence to support our clients. She also manages our team of Field Care Supervisors, who quality check our work out in the community by completing spot checks and support visits with our staff, as well as regular reviews with our clients to ensure they are still happy with our service, and ensuring we are still meeting their needs.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sirius Homecare to verify any information. View our terms and conditions. Sirius Homecare has a Platinum Service – more info.