Sirius Homecare

Tranby House, 19 Hull Road, Anlaby, Hull HU10 6SP
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9.9 84 Reviews
  • Sirius Homecare, Hull
Sirius Homecare is a family-run business, providing a wide range of high quality home care services across Hull and East Yorkshire.

With over 20 years’ experience in the care sector, the management team at Sirius is always focused on providing the truly excellent level of care that they would expect for their own family members.

All services are designed to help your loved ones stay safe, happy and independent in their own home and to live the life they want. Sirius offers a truly personalised service, with Care Plans carefully designed around each individual.

Sirius carers are highly trained and truly passionate about what they do – they’re like family, when family can’t be there. The care is never rushed - from a 30 minute visit to 24/7 care.

There is a service to support your loved ones with all aspects of everyday life – from help with food shopping and cooking meals, through to helping them get washed and dressed. Whether they need support once a week or several times a day, the services are always tailored to the individual.

What's more, Sirius operates a clear pricing policy, with no hidden charges.

With Sirius... it’s your home, your life, your choice.

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Care Provided by Sirius Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Sirius Home Care Ltd
  • Person in charge
  • Peter Lawford (Managing Director)

Funding & Fees Guide for Sirius Homecare

  • Prices

  • A copy of our price list can be requested at any point by giving us a call, dropping us an email, or popping in to see us.
    We operate a clear pricing policy.

Sirius Homecare Reviews (84)

Total of 84, showing 41-60
9.9

Sirius Homecare has a Review Score of 9.9 (9.945) out of 10, based on 40 reviews in the last 2 years. Over all time Sirius Homecare has 84 reviews.

Overall Experience

  • 79
  • 5
  • 0
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  • 0

Date Published

84
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44

Review from Joan L (Wife of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff they send out are a pleasure to welcome into the home, and the help they give is invaluable. When they first began coming, things were in a dire state.

Reply from Chloe Lawford, Director at Sirius Homecare

That's lovely to hear, Joan, and we're so happy that your husband has recovered so well and is now able to do so much more independently. Thank you for your very kind words.


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Review from Andrea E (Daughter of Client) published on 3 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the level of care my father has received. All the carers show a high degree of professionalism and treat him with care and kindness. Sirius regularly asks if there is anything they can do in addition to what is on his care plan, and it is reassuring to have that regular contact.
I would recommend them unreservedly.

Reply from Chloe Lawford, Managing Director at Sirius Homecare

Thanks so much for your kind words, Andrea - we're so glad you and your Dad are happy with our service and that you would recommend us to others.


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Review from Lisa W (Daughter of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and consideration shown to my mum are wonderful. Nothing is too much trouble, and they are most accommodating. My mum looks forward to her visits, and I can relax knowing she is in a safe pair of hands. Sometimes she just wants some company, and other times, they go out for a coffee.
Sirius
has changed both of our lives for the better. Thank you.

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Review from Chris E (Grandson of Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sirius started caring for my elderly grandad last year, and having used a care company previously that we thought was ok, as soon as we started with Sirius, we realised they were exceptional. All carers show an excellent level of care. The office is always helpful and respectful. Their levels of communication
are always very good.

Reply from Chloe Lawford, Director at Sirius Homecare

Thank you, Chris, for such a lovely review - we will be certain to pass on your comments to our staff! They all love looking after your Grandad - he is such a lovely man.


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Review from Andrew W (Son of Client) published on 8 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sirius is a very professional care company which has looked after my mother (94) for over three years. They never let her down and always provided appropriate help and companionship to enable her to maintain independent living in her own home. We are extremely grateful for the care provided.

Reply from Chloe Lawford, Director at Sirius Homecare

Thank you for such a lovely review, Andrew. Your Mum was a longstanding and much-loved client of ours. Please do pass on our thanks to her too.


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Review from S H (Daughter of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was such a relief to have Sirius Homecare help my mother. The initial consultation was thorough and handled with compassion and understanding. The carer who came into our home was delightful, sensitive to my mother's needs, and cheerful, and she put us all at ease immediately. I would not hesitate
to recommend Sirius Homecare.

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thank you for your review. We're so glad we were able to help your Mum at such short notice, and that all went well.


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Review from A W (Daughter of Client) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate the entire service received from Sirius highly enough. The staff really do care and provide a fantastic, holistic, client-centred service. My mother, the service user, and our family could not be any more pleased. Accepting care was a new and difficult decision for my mum, and the staff,
particularly the most regular carers, have helped this transition along. All staff are very skilled, and their commitment shines through. Thank you so very, very much to the Sirius team involved in my mum's care.

Reply from Chloe Lawford, Director at Sirius Homecare

Wow, what lovely words - we are humbled by this review and very grateful for it. We are proud to be delivering this level of service and really value and appreciate all our staff.


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Review from Joyce T (Wife of Client) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers come every morning and evening, all are very good, happy and pleasant, very helpful to my husband and also help me with anything that needs doing. We enjoy seeing them all.

Reply from Chloe Lawford, Managing Director at Sirius Homecare

Thank you for your lovely review. We're very glad that you're happy with the service.


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Review from J H (Client) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sirius has provided me with sensitive, personal care for nearly two years. Recently, l have been ill and have needed additional help. Sirius staff have gone out of their way to help me.
My family have been happy to know that I am in safe hands. Social contact, conversation about current affairs helps
me to keep in contact with the outside world. Sirius is much appreciated by my family and me.

Reply from Chloe Lawford, Director at Sirius Homecare

What a lovely review - we are delighted to have you as a longstanding customer, and we know that our ladies genuinely love visiting you.


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Review from Amanda R (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sirius has been visiting my mum, who has Alzheimer's, for a number of months now and have been amazing. Their support is not just for Mum, it is also for my dad, who, without them, would not have been able to carry on caring for my mum at home. Despite some very challenging times, they still remain
caring and professional and continue to make suggestions on how to cope with the everchanging difficulties that Alzheimer's delivers as time progresses. They never give up, even when we are at our lowest point, and that applies to the staff and management.
I have also found them to be of great support personally. I don't know what we would have done without them. Before we went down this road, I always worried about placing the care of my mum into the hands of others, but I can honestly say that fear was well and truly alleviated very early on. I fully recommend Sirius to anyone who needs the support of a loved one.

Reply from Chloe Lawford, Director at Sirius Homecare

What lovely words, Mandy - we're so happy that we've been able to make a difference and to help your family during what is undoubtedly a challenging time. Our ladies are all wonderful at what they do, and we're so glad that your Mum and Dad are benefitting from their involvement and support. Thank you.


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Review from Claire C (Daughter of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was diagnosed with terminal cancer in August 2021. She lived a 4-hour drive from me her only daughter. Her final wish was to die peacefully in her own home. To make this happen, I needed the help of carers to support when I couldn't be there. Mum was fiercely independent and a little sceptical
about having 'strangers' in the house. The carers at Sirius were brilliant. Super respectful of Mum, always taking her lead while also making sure she was happy, comfortable and safe. Mum could not praise them enough and really looked forward to their visits. I also appreciated their true compassion for Mum and for me. Especially in the last week where their tenderness and thoughtfulness made all the difference to us. On a practical note, all admin was managed by the office allowing me the opportunity to focus on Mum. The online scheduling and reports kept me up to date in real-time and gave me peace of mind. Thank you.

Reply from Chloe Lawford, Director at Sirius Homecare

Thank you, Claire, for such a lovely and heartfelt review. Our staff loved looking after your Mum, and it was an honour to have her as a client. Sending best wishes to all the family.


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Review from M W (Client) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the service excellent and the carers all well pleasant, friendly and capable always arriving in spite of fog and ice on the roads.

Reply from Chloe Lawford, Director at Sirius Homecare

Thank you so much for this lovely review - I know the ladies loved visiting you too and were very impressed with the speed of your recovery! Thank you for trusting us, and we're all delighted you were so happy with the service.


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Review from T B (Daughter of Client) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This care service is very good. The caregivers are always very caring and professional when delivering care to my dad. He looks forward to his daily calls. It is great to have a local care service on the doorstep.

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thank you, Tracey, for this lovely review - it means a lot, and we have passed your comments back to your Dad's carers.


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Review from G D (Son of Client) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable care staff, always punctual delivering a very high standard of care, professional and caring at all times.
Any calls during this time to Sirius were dealt with extremely efficiently.
I can highly recommend them.

Reply from Chloe Lawford, Director at Sirius Homecare

Thank you so much for this, Grahame - our staff loved visiting your Mum, and we have passed your feedback on to them. Kind regards.


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Review from June P (Client) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very efficient, nothing is a trouble.

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thank you June for your review - we know that your ladies love visiting you and your husband!


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Review from Lesley M (Daughter of Client) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service my parents have received has been safe, effective, responsive, caring and well lead. A recent accidental fall was dealt with in an exemplary fashion, and my family have been most impressed by the kindness and consideration of all the staff. Sirius has demonstrated a very personalised and
flexible 'can do' approach, facilitated by a most professional and well-motivated team of carers.

Reply from Chloe Lawford, Director at Sirius Homecare

Thank you so much for your review, Lesley - it made us extremely proud. We're so delighted that you and your parents are happy with our service, and our carers love visiting them!


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Review from David K (Son-in-law of Client) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure to be able to complement the team at Sirius Healthcare. We get help for my mother-in-law, who has Alzheimer's and needs care and sensitive support. The carers are brilliant with her and help her remember things and carry on with the things she can still do but forgets to do. So a big
thanks to all the team for helping us care for a beloved mother-in-law; the best place at the moment, her own home.

Reply from Peter Lawford, Managing Director at Sirius Homecare

What a lovely review David, thank you so much. We're so pleased our service has made such a difference to your mother-in-law.


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Review from Nigel B (Son of Client) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Sirius Homecare because my parents needed additional help and support due to age and ill-health. From the initial assessment, I had confidence in Sirius Homecare to deliver a professional and quality service to care for my mother who suffers from dementia. The carers are very compassionate
and actively look for work and ways to support my mother and father who had problems of his own. The care has given both my parent's tremendous support and given myself peace of mind. I have recommended Sirius to others and am extremely happy with the service they provide.

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thank you so much for this lovely review, Nigel - we have passed your feedback on to our carers too. We are delighted that our service has made a difference to your Mum and Dad.


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Review from Chris K (Son of Client) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a short spell in hospital, Sirius Homecare arranged a care plan for my parents at very short notice. The process was easy, with no pressure and was operational within two days. We found the care staff to be friendly, caring, sensitive and professional at all times. The care given included
personal care such as washing, showering, going to the loo, help with mobility issues and home assistance with meal preparation, washing up and light housework. I can highly recommend Sirius Homecare and would certainly be happy to use their services again should the need arise.

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thanks so much for your lovely review, Chris. It was our pleasure to help support your parents, and we're so glad we could help them on their road to recovery. Thank you.


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Review from Cody T (Son of Client) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Do not change a thing. I know companies feel the need to change, but don't try to fix that which is not broken. My mother is much happier with daily visits, and I'm happier knowing people with more experience than I have been helping keep my mother safe.

Reply from Chloe Lawford, Director at Sirius Homecare

Thank you, Cody, for your lovely review - our staff really enjoy visiting your Mum, and we're so glad it's giving you some peace of mind too.


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Current Review Score: 9.9 (9.945)

Overview of Review Score

The Review Score of 9.9 (9.945) out of 10 for Sirius Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.945 for Sirius Homecare is calculated as follows: ( (225 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 237 Ratings = 4.945

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sirius Homecare is based on 40 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (3)

Peter

Peter Lawford

Job Title: Managing Director

Joined: 2020

As Managing Director of Sirius Homecare, Peter is passionate about delivering high-quality care in his local community. After many years in the corporate world working for several blue-chip companies, he wanted to use his skills and experience to really make a difference. He is responsible for overall business strategy, as well as managing all finance and payroll functions.


Chloe

Chloe Lawford

Job Title: Director

Chloe's role at Sirius is very varied, ranging from recruitment right through to operations and compliance. She is also responsible for the marketing and promotion of our business. Chloe is truly passionate about delivering high-quality care. To do that, she is dedicated to ensuring that each and every one of our clients is delighted with the service we provide and that our carers enjoy working for us.


Emily

Emily Rouse

Job Title: Service Manager

Joined: 2021

Emily has overall responsibility for the safe delivery of our high-quality care service, scheduling assessments and regular reviews with all our clients. She is responsible for our staff training and development, ensuring they have both the knowledge and confidence to support our clients. She also manages our team of Field Care Supervisors, who quality check our work out in the community by completing spot checks and support visits with our staff, as well as regular reviews with our clients to ensure they are still happy with our service, and ensuring we are still meeting their needs.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sirius Homecare to verify any information. View our terms and conditions. Sirius Homecare has a Platinum Service – more info.