Sirius Homecare

Tranby House, 19 Hull Road, Anlaby, Hull HU10 6SP
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9.9 84 Reviews
  • Sirius Homecare, Hull
Sirius Homecare is a family-run business, providing a wide range of high quality home care services across Hull and East Yorkshire.

With over 20 years’ experience in the care sector, the management team at Sirius is always focused on providing the truly excellent level of care that they would expect for their own family members.

All services are designed to help your loved ones stay safe, happy and independent in their own home and to live the life they want. Sirius offers a truly personalised service, with Care Plans carefully designed around each individual.

Sirius carers are highly trained and truly passionate about what they do – they’re like family, when family can’t be there. The care is never rushed - from a 30 minute visit to 24/7 care.

There is a service to support your loved ones with all aspects of everyday life – from help with food shopping and cooking meals, through to helping them get washed and dressed. Whether they need support once a week or several times a day, the services are always tailored to the individual.

What's more, Sirius operates a clear pricing policy, with no hidden charges.

With Sirius... it’s your home, your life, your choice.

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Care Provided by Sirius Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Sirius Home Care Ltd
  • Person in charge
  • Peter Lawford (Managing Director)

Funding & Fees Guide for Sirius Homecare

  • Prices

  • A copy of our price list can be requested at any point by giving us a call, dropping us an email, or popping in to see us.
    We operate a clear pricing policy.

Sirius Homecare Reviews (84)

Total of 84, showing 61-80
9.9

Sirius Homecare has a Review Score of 9.9 (9.945) out of 10, based on 40 reviews in the last 2 years. Over all time Sirius Homecare has 84 reviews.

Overall Experience

  • 79
  • 5
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Date Published

84
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Review from T C (Son of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very helpful and kind. In the words of my mother, who assist her to remain in her own home; "they are all lovely people". They are punctual and thorough. The reports are very informative for viewing remotely and can be used to gauge the daily issues and needs of your relative.

Reply from Chloe Lawford, Director at Sirius Homecare

Thanks so much; it's great to hear that your Mum loves the ladies who visit her and that you benefit from being able to access their notes remotely too. Our staff love visiting your Mum!


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Review from Pauline E (Wife of Client) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sirius Homecare my personal opinion is they have a very efficiently run service. I find their carers competent, friendly and their patience in the handling of my husband who suffers from dementia, have been excellent. No hesitation in recommending.

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thank you for your very kind review - we're very glad to support you and your husband.


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Review from Katie G (Wife of Client) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looking after my husband's daytime care, which has become more and more demanding. A friend recommended Sirius Homecare, and I don’t know how I managed without them. From management to our amazing nurse have been so supportive. Her care is outstanding and has become a friend.
Thank you
to you all.

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thank you for your lovely review - it is a privilege to support you and your husband, and we are very proud of our team for making such a difference.


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Review from Joanne B (Daughter of Client) published on 12 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Sirius has a very good care plan for their clients. We are very happy with their service! So much so, recommend to other people who now use them.

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thanks, Joanne - our carers love visiting your Mum, who is a real character!


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Review from Sue W (Daughter of Client) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, punctual, caring, supportive individual care delivered in a heartbeat once contacted. The carers went the extra mile to make life more comfortable for bed-bound Dad and did it with a smile. They were chosen to match my dad's individual needs by the management, which made Dad more comfortable
receiving very personal care. I was struggling to cope until I contacted Sirius, and by the next day, a weight was lifted from my shoulders, I was made to feel less of a carer and more of a daughter, able to share memories together in his last days. I can not recommend their services highly enough or praise the two ladies caring for my dad adequately. Thank you all from the bottom of my heart.

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thanks - am so pleased we could help you have more quality time with your dad and take care of some of his needs. Its been a pleasure to meet you


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Review from Shirley W (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We invited Sirius to put in a care plan just before Christmas 2020. The management team arrived promptly, and we agreed on daily care each morning for my elderly mother. My mother looks forward to her daily visit from her carer, and as a family, we think her mental and physical health has improved.
Everything has been very professional and easy to set up.

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thanks, Shirley - pleased we could develop a positive morning routine with your mum and that she now enjoys the visits. She is a lot of fun!


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Review from Elaine H (Friend of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Sirius in August 2020 as I was going to be away and an elderly friend I had been helping needed care and support.
I found Sirius after researching on the internet and chose them as they were reasonably local. My first telephone call outlined how they worked and then he came to visit my
friend in her home to discuss arrangements with us. He was very friendly, reassuring and informative. Everything was put in place very quickly and efficiently to suit everyone. Generally, it is the same carer all the time, and if that one wasn’t available for any reason, the client would be advised in advance.
Everything has worked like clockwork, and my friend has been amazed by the service she has received. She has three visits per week, and one slightly longer, so the carer can take her shopping or to appointments etc. They help with any task or just chat, like a friend and even called on Christmas Day,
Sirius has an excellent caring ethic and goes above and beyond expectations! Thank you!

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thank you for your kind review. Your friend is a real joy, and the staff (and us) love visiting her.


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Review from Maggie S (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first enquiry and meetings, the fabulous lady (our dad’s carer) and being able to access her notes online - everything has been just brilliant.
As I am overseas, and my siblings in the south of England, our dad having a constant visitor has been so reassuring, especially whilst also having
to navigate the Covid pandemic. She even took Dad for his first vaccine.
Thank you.

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thanks Maggie - our carer has become very fond of your dad and we are pleased we can help.


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Review from Lyn C (Daughter of Client) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When our ninety-year-old father needed more help to stay in his home, Sirius acted promptly to cover his needs. Throughout the period, they cared for him, they acted professionally, efficiently and showed compassion at all times. They also showed great adaptability to his ever-changing needs.

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thank you, Lyn, for your lovely review. We were delighted to look after your father who was a true gentleman.


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Review from Neil H (Son of Client) published on 26 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb, caring service provided by all the team, and we mean all the team. The management is always in communication with us to explain any delays due to things like traffic problems in a carer getting there, changes and to offer any advice. The care team are wonderful, we did have concerns that my
parents would find it difficult having someone new in their house but they have loved all the team that have been calling on them. The whole team have gone the extra 'mile' to provide care, both physical and friendship whilst we were in isolation and couldn't visit. The visits are looked forward too and the team doesn't just do the expected time, they make sure all is safe and well before leaving even if it means an extra few minutes. The daily updates give us reassurance that all is well and we are delighted we chose the right team for my parents. Thank you.

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thank you - we all love visiting with your parents, and are pleased we can help keep them happy and independent in their own lovely home.


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Review from Martin F (Son of Client) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I found that my dad was beginning to require more support for wellbeing and in terms of memory and medication. It was easy to talk to Sirius about a range of needs and they were both flexible and supportive in outlining what options could be implemented and provided. We have an open channel
of communication and get regular feedback from visits which is always helpful. In the short term, the visits and chats have been the most important thing for him, providing a routine and focus rather than a more significant medical care requirement. My dad looks forward to the visits and if it’s needed we can always get either additional ad-hoc support, increase what’s required, or simply ask for more detailed updates.

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thanks, Martin - glad we could help and our carer always says how much she enjoys visiting your dad.


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Review from Carol C (Wife of Client) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are new to having carers for my husband but have been very pleased with the helpfulness and professionalism of both care staff and management. Our daily carers have helped my husband maintain independence whilst managing his personal care, and are gradually starting to assist him more as his needs
and ability change. Based on our experience so far, I would be happy to recommend Sirius Homecare and will certainly use them more in the future if my husband deteriorates or I'm unable to manage his care.

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thank you for your review - we are so pleased we can help and for your kind welcome.


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Review from Angela C (Daughter of Client) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Sirius have been an absolute godsend! Dad has a regular home help, who he loves, but was in need of a bit more care across the evenings and weekends. I had tried another care company who were not really local and let me down once COVID struck. With both my brother and I overseas for much
of the year, it's vital we have reliable, professional, caring visitors to Dad's home. The managing director and the team have been wonderful at getting to know Dad and his quirks as well as liaising with his regular carer to provide a seamless service for him with regular feedback to me. He had a recent spell in hospital, and I would not have been able to get him discharged so readily had it not been for the Sirius team pulling out all the stops to ensure Dad had sufficient in-home care that met his emotional, personal and clinical needs. He's full of it when I call him now, which is a weight off my mind because he did used to feel a bit lonely at times. Wouldn't hesitate to recommend Sirius, thanks, guys!

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thanks, Angela. Your dad is always a pleasure to be around and I am pleased we could help out more when you needed it.


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Review from L B (Client) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using this agency to enable me to stay in my own home and I'm very pleased with the quality of care and support I receive. The office staff and the carers are all so professional and I always feel so well looked after. I would highly recommend this company to anyone who needs some support,

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thank you, we're so glad you're enjoying the support you receive and that you feel looked after. We'll see you soon. Peter


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Review from Tracy R (Daughter of Client) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems to have accepted the carers easily, she loves chatting and dancing. The carers are polite, friendly and chatty, always on time. Mum and the carers are well suited.

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thanks so much for the lovely review, Tracy. Our carers love visiting your Mum and having a good boogy in the lounge. We're so glad she enjoys their visits.


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Review from Jane T (Client) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been using Sirius for about 3 months. They stepped in quickly after I was let down by my previous agency. They came straight away to do a risk assessment and could fulfil all my time requirements and complicated health care needs. The carers are amazing, they were very quick to get used to my needs
and always efficient, punctual and very caring. The manager/office team are very organised and efficient. I’ve used 4 agencies in the past and Sirius are by far the best. I have no criticisms, only high praise.

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thanks, Jane that's really kind. We really enjoy working with you and all your lovely family.


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Review from Jennifer P (Daughter of Client) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were forgetting to take their medication all the time and that's why we initially contacted Sirius. They couldn't have been more helpful and it went so smoothly despite my mum and dads initial resistance to the idea. They now get a cooked lunch every day as part of the medication call, and
the care manager even devised their own personal menu of things they like which the carers then cooks from. We have the same carers every week, and it gives me such peace of mind to know mum and dad have had their medicine, that my dad has not fallen in the garden which he still insists on doing himself every morning and that they have at least one hot meal every day. They look forward to it now instead of resisting it. Very pleased.

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thank you for your lovely review Jennifer. We hear lovely things about your mum and dad from our staff too. We're so pleased it's made such a difference to them, and you're resting a little easier now too.


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Review from Jackie C (Daughter of Client) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sirius provides support to my Mum who is 94 years old on a daily basis to help with medication. I have found the agency professional, responsive and able to tailor the service to the needs of the client. They communicate well with family members and are open to regular review and feedback. My Mum has
with reluctance accepted support and has been helped to do this by careful introduction and consistent carers who have spent time getting to know her. They have been able to gain her confidence and she now appreciates the social benefit of the visits in addition to giving self-reassurance that she is taking her medication correctly.

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thanks so much for your kind words Jackie - it means a lot to us and we're so glad your mum is now enjoying her visits rather than just accepting them! We'll pass your comments onto her carers too - they'll be delighted.


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Review from Gill W (Client) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've used lots of agencies to support me over the years, but I have soon parted company with them due to their lack of interest in my needs. This is only the second time I have found a care agency that is proactive and seeks out ways to support me, and they are more than worth the extra few pounds.
They are the only one I have had that suggest tasks that need doing. They treat me respectfully and in a friendly way. The carers are really prompt, are really professional and the uniforms are so smart. The domestic call I also have is really thorough and the cleaner actually moves things, rather than just cleans around them (unlike many I have had). Its really well organised, and innovative - they even help with me when I need a zoom call my solicitors and help with my computer. The only agency that has put toothpaste on my toothbrush!

Reply from Peter Lawford, Managing Director at Sirius Homecare

Thanks, Gillian - you get the respect you deserve!. Always a pleasure when I visit with you too.


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Review from Sandra T (Client) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to seeing my carers each day. They are really helpful and support me. They know when I am struggling and assist me but don't take over. We have fun, they make me feel good and don't patronise me which is important to me. Nothing is too much trouble, they are really friendly and they don't
rush me.
They always stay for the full time and often go over if needed. They always check I have my lifeline on, plenty of drinks and my phone near me before they leave. Brilliant carers, brilliant company.

Reply from Peter Lawford, Managing Director at Sirius Homecare

That's lovely, Sandra, thank you. We are honoured to help you out, and I'm pleased to hear the team are living our values and focusing on the details of how we can help you stay happy and healthy.


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Current Review Score: 9.9 (9.945)

Overview of Review Score

The Review Score of 9.9 (9.945) out of 10 for Sirius Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.945 for Sirius Homecare is calculated as follows: ( (225 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 237 Ratings = 4.945

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sirius Homecare is based on 40 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (3)

Peter

Peter Lawford

Job Title: Managing Director

Joined: 2020

As Managing Director of Sirius Homecare, Peter is passionate about delivering high-quality care in his local community. After many years in the corporate world working for several blue-chip companies, he wanted to use his skills and experience to really make a difference. He is responsible for overall business strategy, as well as managing all finance and payroll functions.


Chloe

Chloe Lawford

Job Title: Director

Chloe's role at Sirius is very varied, ranging from recruitment right through to operations and compliance. She is also responsible for the marketing and promotion of our business. Chloe is truly passionate about delivering high-quality care. To do that, she is dedicated to ensuring that each and every one of our clients is delighted with the service we provide and that our carers enjoy working for us.


Emily

Emily Rouse

Job Title: Service Manager

Joined: 2021

Emily has overall responsibility for the safe delivery of our high-quality care service, scheduling assessments and regular reviews with all our clients. She is responsible for our staff training and development, ensuring they have both the knowledge and confidence to support our clients. She also manages our team of Field Care Supervisors, who quality check our work out in the community by completing spot checks and support visits with our staff, as well as regular reviews with our clients to ensure they are still happy with our service, and ensuring we are still meeting their needs.


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