Care Confidence Home Care

28 Bridge Road, Crosby, Liverpool L23 6SG
Submit a Review
Top 20 award
9.7 24 Reviews
  • Care Confidence Home Care, Liverpool
Care Confidence Home Care: Where Compassion Meets Excellence.

Imagine a haven of support, a place where independence is nurtured, and well-being is paramount. That's the essence of Care Confidence Home Care. They don't just provide services; they cultivate a sense of security and dignity, allowing individuals to thrive within the comfort of their own homes.  

Their team of dedicated caregivers are more than just professionals; they are compassionate companions, carefully selected and rigorously trained to provide personalised, unwavering support. Each interaction is infused with empathy, respect, and a genuine desire to enhance the lives of those they serve.

Care Confidence Home Care offers a comprehensive suite of services, tailored to meet the unique needs of each individual. Services include:  

Personal Care: Providing gentle assistance with hygiene, grooming, and mobility, ensuring comfort and confidence.  

Home Support: Maintaining a clean and organised living environment, handling household chores, and preparing nutritious meals.

Companionship: Offering meaningful interaction, engaging in stimulating activities, and providing emotional support to combat loneliness and isolation.  

Specialised Care: Delivering expert care for individuals with dementia, Alzheimer's, and other chronic conditions, ensuring safety and well-being.  

Respite Care: Giving family caregivers a much-needed break, knowing their loved ones are in capable and caring hands.

What truly sets Care Confidence Home Care apart is their unwavering commitment to building genuine relationships. They understand that care giving is not just about tasks; it's about fostering trust, respect, and a sense of belonging. They empower individuals to maintain their independence, pursue their passions, and live life to the fullest.  

Show Care Confidence Home Care on the Map

Care Provided by Care Confidence Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care Confidence Ltd
  • Person in charge
  • Alexander Strange (Manager)

Funding & Fees Guide for Care Confidence Home Care

  • Prices

  • £30.50 - £31.50 per hour

  • No additional charges.

Care Confidence Home Care Reviews (24)

Total of 24, showing 1-20
9.7

Care Confidence Home Care has a Review Score of 9.7 (9.676) out of 10, based on 7 reviews in the last 2 years. Over all time Care Confidence Home Care has 24 reviews.

Overall Experience

  • 23
  • 1
  • 0
  • 0
  • 0

Date Published

24
1
4
7
17

Review from Linda S (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother sadly passed away at the hospice on Wednesday where she had been for 6 weeks and prior to that in and out of hospital. Before this she had carers calling twice a day from Care Confidence. This family run business is so very caring even when mum was no longer having them to her home they kept
in touch to see how she was. I would advise anyone who is looking for someone professional and caring to look after their loved ones to use Care Confidence. They are also looking after my father in law who is 101 and absolutely loves their visits to his house. Without them my mother and father in law would have had a very different experience as they come towards the end of their lives. I cannot praise them enough for their professional and caring attitude.

Reply from Alexander Strange, Owner / Registered manager at Care Confidence Home Care

Thank you Linda. It was a pleasure looking after your mum. Your mum was part or the beginning of our care journey and mum certainly made an impact in a good way on all who cared for her. Our thoughts are with you all. ThankYou.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jennifer D (Daughter of Client) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't know where to start with thanking you all for the amazing care and support that has been given to my mum I have never met such a kind caring and yes even loving group of people you should walk with your halos held high. Nothing was a problem for you all just smiled and hugged and made everything
right, I am honoured to have met you if anyone asks my advice for care and support at home then I will 100% be passing your names on I cannot say thank you to you enough you are all amazing.

Reply from Alexander Strange, Owner / Registered manager at Care Confidence Home Care

I want to say thank you so much for these amazing kind words. Everybody enjoyed caring for you mum so much even though it was a short period, and agreed it was an absolute pleasure. Likewise, we were honoured to have the opportunity to care for your mum, and we thank you for the support you have showed us. It means so much to everybody involved in Care Confidence.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M H (Son of Client) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Honestly, they’ve been great. As a family we have 2 parents with dementia who care and confidence look after us. We do want the best care for our parents, and we certainly get it from the manager's team in difficult circumstances. It’s a very tough illness to manage and they do their best. They’re a
lovely team. As a recruiter, to hear how the staff respects and likes the boss means there’s a good culture and ethos to the business. We appreciate everything they do. They also take on our feedback and regular requests without complaint. Thanks so much.

Reply from Alexander Strange, Owner / Registered manager at Care Confidence Home Care

What a pleasure it's been looking after your parents. We will always try our best to work together with families and improve the experience, and I am so happy to receive feedback like this as it shows we are making a difference. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nicola W (Daughter of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I got care confidence for my dad who is 89 and has Parkinson’s. My dad settled well with the carers and they were all lovely and very professional. My dad got well looked after. The man who runs the company is also lovely and no matter what I asked him to do nothing was too much trouble. He was also
very professional in the way he dealt with things. Unfortunately, my dad has had to go into a care home so we no longer require the services of care confidence but I would have no hesitation in recommending them to anyone. Big thank you to the manager and the team.

Reply from Alexander Strange, Owner / Registered manager at Care Confidence Home Care

Thank you for your trust and support in helping your dad stay at home for longer. It has been our pleasure to care for him. We wish you and your father all the best for the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela M (Daughter of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was always happy with the professional, friendly and supportive team of Care Confidence Home Care. As his daughter, they gave me peace of mind when I was unable to be with Dad. Dad sadly passed in October 2023, but I know he was grateful for that support enabling him to stay at home. Highly trusted
and recommended - Care Confidence Home Care were the best support for my dad and can be for your loved ones too.

Reply from Alexander Strange, Owner / Registered Manager at Care Confidence Home Care

Thank you so much for your kind words. Your father was an absolute pleasure to care for and is greatly missed by everyone who knew him. Thank you for your support, it means so much to us as a family care provider.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela M (Daughter-in-law of Client) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Confidence Home Care was highly recommended to us by friends in a similar situation. Mum had been diagnosed with mixed dementia and was very unsteady on her feet, her health was also declining. After a sudden decline and a three-week stay in hospital, we realised that we would need carers if we
were to keep Mum at home with her husband of sixty-five years. As a family, we all wanted to keep Mum at home and if possible, not in a nursing home. The owner/manager of Care Confidence visited us at home with Mum to discuss her needs and requirements. A care plan was tailored to include personal care, aid mobilisation/hoist, administer medication. They were the practical requirements but I must highlight the kindness, empathy and respect given to Mum by the owner/manager and every carer of the team. Mum was 'talked' to and shown 'dignity' every visit which put her at ease and built up a friendship which was so lovely for us to see. Care Confidence gave us the help we needed to give Mum a happy quality of life.

Reply from Alexander Strange, Owner / Registered manager at Care Confidence Home Care

Thank you so much for your kind words. We all, as a team, cherished the experience of caring for your mum and knowing your dad. The fond memories we have are so important. Thank you for your support and kindness.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maureen F (Mother of Client) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We joined Care Confidence Home Care in July 2022, we were looking for personal care and companionship for our son. We found everything that we wanted and more with this company. Not only are the carers fantastic but the company itself is amazing, the owner is always at the end of the phone and no matter
the situation will always try and find the solution to any issue. One main point about this company is that the owner will actually do client visits himself and is very hands-on. This is something that we never had with any previous care companies. Our son is a wheelchair user plus his medical conditions mean that food is an issue for him, however with the carers, they always ensure that his food is right for him and safe for him to eat. Our son is more relaxed, happy and willing to try new things and places since he has been cared for by Care Confidence. This means our family is happy knowing that he is the company's priority and he is completely safe with them. I would highly recommend.

Reply from Alexander Strange, Owner/Registered manager at Care Confidence Home Care

Thank you so much. Supporting your son has been an absolute pleasure. We are so happy to have found the best possible companions. Thank you all for your support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P J (Granddaughter of Client) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the care that has been provided for my grandma since her care started only a few weeks ago. My grandma was not sure at first as she is a very independent lady and likes things done her way, the carers have been so patient, caring and understanding with her and she has taken
to them so well now! My grandma loves seeing her carers now and even enjoys singing and dancing with them in the mornings which is lovely to read on the app while I am at university! I would recommend Care Confidence Home Care and their manager to anyone in need of support with their loved ones. 10/10!

Reply from Alexander Strange, Owner / Registered manager at Care Confidence Home Care

Thank you so much. This means a lot and thank you for the support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gill L (Daughter of Client) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service allowing Mum to stay in her own home. Carers help Mum with personal care and some housework. Family have access to an app which allows carers to leave notes for the family. In twelve months we have not had a missed visit and no issues when we have needed to cancel as long as notice
has been given.

Reply from Alexander Strange, Owner / Registered manager at Care Confidence Home Care

Our caregivers very much enjoy visiting your mum on each care visit. It is a pleasure caring for such a wonderful lady. Thank you for your support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alexandra R (Daughter of Client) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, professional, trustworthy and compassionate in everything they did to support my mother, whilst keeping her dignity and independence at all times. Care Confidence Home Care took the pressure off me knowing my mother was happy, safe and comfortable with the care team. I have no hesitation in
recommending Care Confidence Home Care. Thank you all very much from my heart.

Reply from Alexander Strange, Owner / Registered manager at Care Confidence Home Care

Thank you for choosing us to look after your mum and trusting us with the care. Thank you also for the kind words. We wish your mum, you and all your family the best for the future. It was always a pleasure.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dennis S (Son of Client) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Confidence Home Care have provided care and support for my mum since October 2021 when they stepped in to provide two care visits a day following time in hospital and her previous care provider couldn't continue providing it. Mum's mobility was reduced in May by a back problem and, at short notice,
Care Confidence provided an additional visit each day.
Their service has been invaluable to Mum and to me. Mum loved getting to know the staff who were attentive to her needs. Nothing seemed to be too much trouble for the carers or management.
It's time now for Mum to make more new friends in the care home she's now gone into.

Reply from Alexander Strange, Owner / Registered manager at Care Confidence Home Care

Thank you so much for your review. The whole team already miss going to see your mum and has loved visiting. Thank you for your support and kind words. All the best for the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kathleen Z (Client) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed help when I returned from holiday with six fractures from a sudden fall down a flight of stairs. I live alone and was unable to dress unaided or prepare meals for myself. I was fortunate therefore to secure the services of the manager and his staff who were exemplary in their care. I can honestly
say that they became friends in a very short space of time. Though they were needed for only a month, their help was a crucial factor in my recovery and I would have no hesitation in recommending them to others and in using their services again in the future.

Reply from Alexander Strange, Owner / Registered manager at Care Confidence Home Care

Thank you for the kind words. It was an absolute pleasure caring for you during this short period and we are so happy you were able to recover fully with our support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephanie G (Daughter of Client) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Confidence Home Care had been visiting my elderly father in his own home for four months until recently when, following a spell in hospital, his care needs increased significantly and we reluctantly decided to move him into a residential care home. I can honestly say that from the outset the service
we received from Care Confidence has been second to none. The owner of the company and his team were absolutely brilliant in dealing with Dad in a compassionate and dignified manner and their dedication to the job and their clients was plain to see. Being able to keep track of Dad’s visits through the app was much appreciated and any queries or concerns we had were fully answered and addressed directly in a timely and efficient manner. I would have no hesitation in recommending Care Confidence for the excellent service they provide.

Reply from Alexander Strange, Owner / Registered manager at Care Confidence Home Care

Thank you for your kind words and support. We wish your father all the best for the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jim W (Son of Client) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would very much recommend this company. They were really speedy in helping my dad out after a hip operation, even though it was Christmas/New Year. They did a very respectful but thorough assessment of how he was doing when we contacted them and then gave him really good support whilst he got back in
action after his operation. Would definitely use them again.

Reply from Alexander Strange, Owner / Registered manager at Care Confidence Home Care

Thank you so much for choosing us to look after your father for respite care. It was a pleasure to meet you both and please don't hesitate to contact us in the future, we would be very happy to return.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K R (Daughter of Client) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly do not know where to start or how to express how grateful I am to the manager and all the staff at Care Confidence Home Care for all they did for my dad during the last seven months of his life. The biggest concern for Dad was the carers he would have, he had a bad experience in Hull and
this was giving him great apprehension about accepting the care he required. Within a few days of Dad arriving, he began to settle into his new home so well, a big part of this was thanks to the amazing support and care he was receiving from Care Confidence staff. They were always a call away, kept me fully updated with any changes in Dad's health or daily activities. They gave Dad hope, confidence, company and always had a listening ear when he needed it most. As a nurse myself, I have worked in many care settings and also managed care agencies. I can honestly say, I have never met such hardworking, dedicated, professional, caring staff as the Care Confidence staff.

Reply from Alexander Strange, Owner / Registered manager at Care Confidence Home Care

Thank you for your kindness. I can honestly say it was such a pleasure for us all for looking after your dad, and he will most certainly not be forgotten and remembered fondly by all who met him.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mike N (Son of Client) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and his team of carers have been doing a wonderful job in caring for my father in his home for the last six months. Dad’s care needs have changed during this time but the manager has managed to adapt to the care needs as required and has been able to respond at short notice when needed.
Having
had no experience of employing carers until earlier this year and hearing some negativity of care companies, I feel fortunate in choosing Care Confidence Home Care and can recommend them without hesitation.

Reply from Alexander Strange, Owner / Registered manager at Care Confidence Home Care

Thank you for you kind words and for choosing us to look after your dad. It's always a pleasure.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kevin T (Son of Client) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has slowly been getting more frail and this culminated in a bad fall when the paramedics were needed. We sorted out careline and rearranged the house to make it easier. Mum is 87 but fiercely independent and has full mental capacity. Lockdown made it easy for us to go down each day and spend some
time with her but we knew this wouldn't last. I had three companies come up to speak to Mum. Care Confidence impressed the most as they asked Mum what she would like them to do for her, what she wanted and needed. It was a big step for Mum but she now looks forward to the ladies coming to see her each day. I prepare meals in batches and the carers just need to follow the cooking instructions. They hoover, iron, clean, make the bed and even do Mum's hair. They chat to her and Mum has gotten to know them and all about their families. While Mum is still frail it is amazing just how much more positive she is now and what began as an "If I must" has become an integral and positive part of her life.

Reply from Alexander Strange, Owner / Registered manager at Care Confidence Home Care

Thank you for the very kind words. It is always a pleasure looking after your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gaynor J (Client) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with this company. Carers are all nice and very obliging. Nothing is too much of an ask and they make me feel very comfortable. They provide not only physical care but help me with any other jobs and tasks I need them to do. I look forward to my carers coming to visit me, even just for the
good conversations and the laughs that we have. This company is also really good for fitting around my hospital appointments. Nothing seems to be too much of an ask. Ten out of ten service!

Reply from Alexander Strange, Owner / Registered manager at Care Confidence Home Care

Thank you for those kind words and for the positive feedback. It means so much to everybody here at Care Confidence.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C G (Daughter of Client) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Confidence do everything they say they will when they say they will and that consistency is key. They stay in good communication with me and I like the visit updates I get via the app - crucial as I can't travel because of lockdown. They treat my dad with respect and manage his care well.

Reply from Alexander Strange, Owner / Registered Manager at Care Confidence Home Care

Thank you for your kind words. It is always a pleasure knowing we can make a difference, even in these difficult times. Thank you so much.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie D (Daughter of Client) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If I could leave more than 5 stars for the care my dad is receiving, I would. The manager has tailored my dad's care package to include a late, night time call which is what I was struggling to find. This company fit around the client and give the most amazing professional care. I now have peace of
mind knowing my dad is getting so well looked after when I'm not there. I have so much confidence in the manager and would recommend anyone to use this company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for Care Confidence Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.976 for Care Confidence Home Care is calculated as follows: ( (40 Excellents x 5) + (1 Goods x 4) ) ÷ 41 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Confidence Home Care is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Alex

Alex Strange

Job Title: Owner/Registered Manager

Joined: 1999

Our owner and registered manager Alex is a qualified Mental Health Nurse BSC and holds a level 5 in leadership and management. He has worked in care since the age of 18 as a healthcare assistant, also looking after his own dad at home. He studied at Edge Hill University for his Nursing degree and has also worked in management roles within private and NHS healthcare settings which means he has brought all this experience to Care Confidence.


It was an experience with his own family which meant he was driven to start the home care provider Care Confidence. His own dad became unwell at home suffering from vascular dementia. This led to challenges for the family, specifically Alex’s mum who was the main carer for his dad. Alex's mum didn’t feel confident in receiving support for the care because she didn’t want people she didn’t know or trust coming into her home. She also wasn't sure where or how to access information to receive help with care and funding. And finally, she is a very proud lady. She’d looked after her husband so well that she felt that nobody would be able to care for him as well as she did.


Alex could see that in front of him there was an opportunity to bring his knowledge as an experienced qualified nurse and his own personal experiences with his dad to create a home care provider to not only provide the highest level of care at home but also provide the trust of a family member in each and every Caregiver. The aim of Care Confidence is to provide care at home that feels personal in order to give every client the experience and feel that they are the only ones being Cared for by Care Confidence.


Frequently Asked Questions about Care Confidence Home Care

What Type of Services does Care Confidence Home Care offer?

Care Confidence Home Care offers Home Care.

How many Carers does Care Confidence Home Care employ?

Care Confidence Home Care employs 49 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Confidence Home Care to verify any information. View our terms and conditions. Care Confidence Home Care has a Platinum Service – more info.