Care Confidence Home Care

28 Bridge Road, Crosby, Liverpool L23 6SG
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Top 20 award
9.7 24 Reviews
  • Care Confidence Home Care, Liverpool
Care Confidence Home Care: Where Compassion Meets Excellence.

Imagine a haven of support, a place where independence is nurtured, and well-being is paramount. That's the essence of Care Confidence Home Care. They don't just provide services; they cultivate a sense of security and dignity, allowing individuals to thrive within the comfort of their own homes.  

Their team of dedicated caregivers are more than just professionals; they are compassionate companions, carefully selected and rigorously trained to provide personalised, unwavering support. Each interaction is infused with empathy, respect, and a genuine desire to enhance the lives of those they serve.

Care Confidence Home Care offers a comprehensive suite of services, tailored to meet the unique needs of each individual. Services include:  

Personal Care: Providing gentle assistance with hygiene, grooming, and mobility, ensuring comfort and confidence.  

Home Support: Maintaining a clean and organised living environment, handling household chores, and preparing nutritious meals.

Companionship: Offering meaningful interaction, engaging in stimulating activities, and providing emotional support to combat loneliness and isolation.  

Specialised Care: Delivering expert care for individuals with dementia, Alzheimer's, and other chronic conditions, ensuring safety and well-being.  

Respite Care: Giving family caregivers a much-needed break, knowing their loved ones are in capable and caring hands.

What truly sets Care Confidence Home Care apart is their unwavering commitment to building genuine relationships. They understand that care giving is not just about tasks; it's about fostering trust, respect, and a sense of belonging. They empower individuals to maintain their independence, pursue their passions, and live life to the fullest.  

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Care Provided by Care Confidence Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care Confidence Ltd
  • Person in charge
  • Alexander Strange (Manager)

Funding & Fees Guide for Care Confidence Home Care

  • Prices

  • £30.50 - £31.50 per hour

  • No additional charges.

Care Confidence Home Care Reviews (24)

Total of 24, showing 21-24
9.7

Care Confidence Home Care has a Review Score of 9.7 (9.676) out of 10, based on 7 reviews in the last 2 years. Over all time Care Confidence Home Care has 24 reviews.

Overall Experience

  • 23
  • 1
  • 0
  • 0
  • 0

Date Published

24
1
4
7
17

Review from Kelly C (Granddaughter of Client) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the care that was provided for my Grandad. I felt confident that he was well looked after. Care staff were always happy to help and nothing was too much trouble. I would highly recommend Care Confidence.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane S (Granddaughter of Client) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been receiving care from the team at Care Confidence for the past few months, he (and the rest of the family) have been delighted with the care he has received and has given him the confidence to continue living in his family home. I would recommend the company to anyone looking for help
at home.

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Management

Treated with Dignity

Value for Money

Review from Marie L (Daughter of Client) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been with this company only a short time but we are happy with the care given and importantly continuity of carer.
The carer is a professional carer who listens to dad's requests and is always respectful, which we feel is extremely important.

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Management

Treated with Dignity

Value for Money

Review from Lisa D (Daughter-in-law of Client) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful for the care and support given by Care Confidence and the care team. My father-in-law has always been treated with the utmost dignity and respect from day one by the carers and the level of care provided has been exactly what we needed to put our mind at ease. The management team
are approachable and visible at all times and nothing is too much trouble for the carers either. We would now only choose Care Confidence and never trust anyone else with my father-in-law's care. I cannot fault them.

Staff

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Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for Care Confidence Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.976 for Care Confidence Home Care is calculated as follows: ( (40 Excellents x 5) + (1 Goods x 4) ) ÷ 41 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Confidence Home Care is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Alex

Alex Strange

Job Title: Owner/Registered Manager

Joined: 1999

Our owner and registered manager Alex is a qualified Mental Health Nurse BSC and holds a level 5 in leadership and management. He has worked in care since the age of 18 as a healthcare assistant, also looking after his own dad at home. He studied at Edge Hill University for his Nursing degree and has also worked in management roles within private and NHS healthcare settings which means he has brought all this experience to Care Confidence.


It was an experience with his own family which meant he was driven to start the home care provider Care Confidence. His own dad became unwell at home suffering from vascular dementia. This led to challenges for the family, specifically Alex’s mum who was the main carer for his dad. Alex's mum didn’t feel confident in receiving support for the care because she didn’t want people she didn’t know or trust coming into her home. She also wasn't sure where or how to access information to receive help with care and funding. And finally, she is a very proud lady. She’d looked after her husband so well that she felt that nobody would be able to care for him as well as she did.


Alex could see that in front of him there was an opportunity to bring his knowledge as an experienced qualified nurse and his own personal experiences with his dad to create a home care provider to not only provide the highest level of care at home but also provide the trust of a family member in each and every Caregiver. The aim of Care Confidence is to provide care at home that feels personal in order to give every client the experience and feel that they are the only ones being Cared for by Care Confidence.


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