Caremark Central Bedfordshire

19-21 Ashton Square, Dunstable, LU6 3SN
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9.9 39 Reviews
  • Caremark Central Bedfordshire, Dunstable
Caremark is a home care provider in Central Bedfordshire and provides home care to clients in the area.

They provide services like 24x7 Live in Care, Dementia Care and Alzheimer’s Care, Specialist care provided to individuals with Learning Disabilities, Night care, Help with personal care like washing & dressing, Shopping & meal preparation, Medication assistance and organizing, Support with daily routines, Respite care services, Companionship, Socialising and leisure activities, Accessing the community
End of life care, Light domestic tasks, Shopping.

Caremark can tailor make the package to suit your needs and demands.

Please do not hesitate to give the friendly team a ring.

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Care Provided by Caremark Central Bedfordshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Shweta Batra and Priya Khurana (Managing Directors)

Caremark Central Bedfordshire Reviews (39)

Total of 39, showing 21-39
9.9

Caremark Central Bedfordshire has a Review Score of 9.9 (9.857) out of 10, based on 18 reviews in the last 2 years. Over all time Caremark Central Bedfordshire has 39 reviews.

Overall Experience

  • 34
  • 5
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Date Published

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Review from C H (Client) assisted by family/friend published on 10 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice girls, very organised agency. Happy to accommodate, girls are very professional. Very reliable.

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Review from R C (Mother of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy since my daughter's care started with this company a year ago. The owners and management are very approachable, understanding and caring to me as well as my daughter. We appreciate how much the client's wishes and needs are met and having a small group of regular carers. Carers
are matched to the client and good relationships are formed. The carers are friendly, cheerful and hard-working. Timekeeping is good.

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Review from P G (Client) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are great.

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Review from Carolyn B (Wife of Client) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has listened to who my husband is, his quirks and idiosyncrasies and are able to adapt their responses to his needs. Staff are accommodating with changes.
The individuals who care are on time or let us know if there is any variation beyond 10/15 mins. They are reliable.

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Review from K M (Client) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From staff in office to care staff that visit, all friendly and helpful.
Office staff are accommodating with changes and timings and are lovely.
Carers ask and check how I am.

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Review from Jean T (Wife of Client) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far, all the carers have acted extremely well with my husband! He is not always in a happy mood, but this improves when help arrives. He does like to be taken for a walk when the weather is good.

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Review from Wayne G (Son of Client) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care team have been an incredible group of carers for my mum. The manager introduced herself to my mother and myself in November when Mum's confidence was so low about going out due to her dementia and other illness. Since the ladies have been coming in and taking slow walks out with my mum, she
now has her jacket and trainers on ready for the door to knock to go out with the ladies! Fantastic team with a lot of compassion/patience and understanding of Mum's needs.

Reply from Shweta Batra, Director at Caremark Central Bedfordshire

Many thanks for your feedback! We are glad to provide the service to your mum!


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Review from R B (Husband of Client) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since starting the service from Caremark the care they have provided has been of the highest standard. All the carers we have had have been very good with my wife and she looks forward to seeing them every day, nothing is too much trouble for them to do and she and myself would like to thank them for
the service they provide.

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Review from Christine W (Daughter of Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a lovely little group of carers looking after my dad. On many occasions, they went above and beyond their normal duties. The care my dad received was always kind and it offered him dignity, together with a cheery smile of encouragement.
The last few days of his life, when he needed extra care,
they were so competent and compassionate and supported me too when I was struggling to cope.
Thank you ladies.

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Review from Margaret J (Client) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this company very efficient and I am very happy to have them taking care of me.

Reply from Shweta Batra, Director at Caremark Central Bedfordshire

Thank you for your review, we endeavour to provide you the best service possible.


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Review from Pam W (Sister of Client) published on 20 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother had memory problems and needed help taking medications, reminders to eat, dress etc. Caremark provided all the care and help my brother needed and more, they treated him with love, respect and dignity, they genuinely cared about him and that shone through every time I spoke to anyone from
Caremark.
Nothing seemed too much trouble for them, my brother though he could not remember their names kept telling me how nice they were.
I live about 3 hours away from him and it was not easy for me to visit, they stepped in and did much more than you would expect carers to do, I am just so grateful to all of them they are wonderful people. The manager was so helpful in keeping me informed and I was so reassured that he was getting the best possible care.

Reply from Shweta Batra, Director at Caremark Central Bedfordshire

Many thanks for your review, Pam. Heartfelt condolences to you and the family. We are fortunate to have cared for your brother. Take care!


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Review from Mary P (Daughter of Client) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving services from Caremark for the last several months. When visiting her, I have met with a number of her carers and have been extremely impressed both with the practical aspects of her care (washing, showering, dressing, ensuring medication is taken regularly and in a timely
fashion etc.) but also with their kindness and their ability to reassure her when she is confused or unsure. I ring her daily and she is always praising her carers. I would have no hesitation in recommending this service to others.

Reply from Shweta Batra, Director at Caremark Central Bedfordshire

Many thanks for your feedback. We shall continue to provide you with the best service possible.


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Review from Angela S (Client) assisted by family/friend published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whole experience good, carers friendly and helpful and never seemed to rush me. The main carer was particularly nice and I missed her when a replacement had to come in.

Reply from Shweta Batra, Director at Caremark Central Bedfordshire

Many Thanks for your review. We at Caremark, will continue to provide you with the best service possible.
Thanks, Caremark team.


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Review from Maragret C (Daughter of Client) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The woman who introduced the workers to us was brilliant and acted quickly when I had concerns. Two of the workers are absolutely brilliant too - the new woman in particular has been impressive.

Reply from Shweta Batra, Director at Caremark Central Bedfordshire

Many thanks for your review. We at Caremark will continue to provide you with the best service possible!
Thanks, Caremark team.


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Review from A B (Daughter of Client) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care, support and dignity the carers give to our dad, particularly his main carer and experienced staff. They are amazing, and we cannot thank them enough. It is such a relief to us to know he is being so well cared for.

Reply from Shweta Batra, Director at Caremark Central Bedfordshire

Many thanks for your response. Glad to provide the services for your dad and endeavour to provide the best service possible. Your feedback is much appreciated.


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Review from Ruth C (Client) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The good care starts with management, who are very understanding about my requirements and want to make sure things are right for me. They come across as genuinely caring about their staff and clients. Communication is good; I am emailed my rota, so I know who to expect, and I am called if there is
a problem. Carers are warm and friendly, arrive on time, and are here to do things as well as chat. They happily help with housework and encourage me to do as much for myself as possible, even if it takes longer and they are standing around. I have a small group of three carers, which is what I asked for.

Reply from Shweta Batra, Director at Caremark Central Bedfordshire

Hi Ruth,
Many thanks for writing a review for us. We will make sure we continue to provide the best of service for your needs.
Kindest Regards,
Caremark Central Bedfordshire


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Review from Wendy C (Daughter of Client) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have been friendly, helpful and professional. Usually arriving on time, however when there is a problem, although my father is contacted, it is difficult for him to answer the telephone when the reason for having the carer is to help him get up in the morning. Overall communication is good
but there is a lot of documenting at the end of each visit which seems unnecessary.

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Review from K B (Daughter of Client) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Caremark easy to reach and very helpful.


The main carer to my mother showed good knowledge of dementia and was very patient.


Reply from Shweta Batra, Director at Caremark Central Bedfordshire

Many thanks for your review. It is very much appreciated!


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Review from Jacqui F (Daughter of Client) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the amazing care staff whom have provided daily care to my mother. The carers have been caring, non judgemental and have aimed to cater for all of her care needs. I am so appreciative of the carers knowing my mother was always in good hands. Any concerns were raised immediately and dealt
with in a professional manner. Communication from the carers and management have been excellent, all so caring. Thank you once again and I highly recommend Caremark for the care of your loved ones.

Reply from Shweta Batra, Director at Caremark Central Bedfordshire

Hi Jacqui,
Many thanks for writing a review for us. We are glad you are happy with the care for your mum. We endeavour to provide the best service possible and really appreciate your feedback.


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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Caremark Central Bedfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Caremark Central Bedfordshire is calculated as follows: ( (91 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 105 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Central Bedfordshire is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Lauren Battlebury

Job Title: Care Manager

Joined: 2021

I have been in the care industry for about 9 years and have always enjoyed helping and caring for people. I started as a care worker and worked my way up. From being a care worker it has given me insight on how people would like to be cared for and how much they want to remain in their own homes, not just for comfort but for independence. Being able to help support and provide the right care to suit that persons' needs, so they can remain at home, is a passion of mine.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Central Bedfordshire to verify any information. View our terms and conditions. Caremark Central Bedfordshire has a Platinum Service – more info.