Glorycrown Healthcare Ltd

S07 Knightrider House, Knightrider Street, Maidstone ME15 6LU
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Top 20 award
10 26 Reviews
  • Glorycrown Healthcare Ltd, Maidstone
Glorycrown Healthcare Ltd is a provider of home care services and supported living to those with health and social care needs in Kent and surrounding areas.

The aim is to offer the highest standards of individualised care, recognising people's culture, diversity and human rights.

Their wide range of services includes complex care, home help and companionship, personal care as well as full-time live-in care.

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Care Provided by Glorycrown Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Glorycrown Healthcare Ltd
  • Person in charge
  • Sibongile Mabena (Manager)
  • Admission Criteria
    • Maidstone, Medway, Bexley, Lewisham only

Funding & Fees Guide for Glorycrown Healthcare Ltd

  • Prices

  • £25 per hour weekday £27 per hour weekend/unsocial (after 7pm)

  • 30 or 45 minutes prices upon request

Glorycrown Healthcare Ltd Reviews (26)

Total of 26, showing 1-20
10

Glorycrown Healthcare Ltd has a Review Score of 10 (10.000) out of 10, based on 10 reviews in the last 2 years. Over all time Glorycrown Healthcare Ltd has 26 reviews.

Overall Experience

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Review from Eleanor H (Daughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glorycrown cared for my mother from June 2020 until December 2023. As a family, we are so grateful that we found them! Their philosophy is to support a person to remain independent and to make her own decisions and they live that philosophy to the full. The carers consulted my mum on every decision,
large or small, and ensured her contentment and health for the last three and a half years of her life with their kindness and attention to detail. They contacted me or another relative about any concerns - physical, mental, emotional, nutritional, we could rely on them for total, thoughtful attention to my mum's needs and well-being. Other visitors were also struck by the gentle, thorough, friendly, and professional care my mum received, it seems from comments and comparisons that Glorycrown's standards and attention to detail are rare. Totally heartfelt recommendation.

Reply from Sibongile Mabena, Registered manager at Glorycrown Healthcare Ltd

Thank you for such a wonderful review. It was a pleasure to support your mum. We are delighted to know that we made a positive impact on everyone. Thank you.


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Review from K B (Daughter of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this company enough for the care they are giving my mum. All the carers are polite, kind and considerate of my mum who is gravely ill.
Mum always enjoys a chat and a giggle with whoever tends her and she looks forward to seeing them each day.
I am also pleased with the communication
I receive from the staff and nothing is too much trouble either.

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Review from M H (Daughter of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a bad experience of care at home for Mum who is steadily developing dementia, it was so wonderful to find Glorycrown. The care and support that they have given Mum has been amazing and I would highly recommend them. Mum has not always been easy to please but the staff are always polite, kind and
patient with her. They are punctual and often go over and above in completing their tasks. The caring ethos of this company is excellent. They have also supported me during some difficult times with Mum.

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Review from Beverly F (Daughter of Client) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the carers to be very professional. They talk my aged father-in-law through with anything they will be doing for him.
They are always so light-hearted, friendly and willing to change or adapt the routine as needed.
Frankly, they have become practically part of the family.

Reply from Sibongile Mabena, Registered manager at Glorycrown Healthcare Ltd

Thank you for such a wonderful review. It is a pleasure to look after your father-in-law.


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Review from Rosemary H (Daughter of Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glorycrown Healthcare and it's staff provided my mother with an excellent service consisting of personal care and help with meals. This care enabled my mother to fulfill her wish, to remain in her own home during the last six months of her life.
The carers really did care, their visits were always
reliable, but they were also able to provide flexibility in response to my mother's care needs, going out of their way to provide care for an emergency situation.
The carers were polite, cheerful, kind and excellent at communicating both with my mother and myself; management responded quickly and efficiently to any queries I had.
I am very pleased with the care provided by Glorycrown and it's staff and have had no hesitation in recommending their services to acquaintances seeking to engage carers.

Reply from Sibongile Mabena, Registered Manager at Glorycrown Healthcare Ltd

Thank you very much for this wonderful review. It was a pleasure to be able to support your mum and fulfill her wishes.


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Review from Sheila O (Daughter of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live continents away from my mother and with her increasing dementia it's hard to understand, through phone calls with her, how her care is going. So it was a fabulous opportunity to visit and spend a period of time with her and meet her carers, watching their interactions with her. Additionally,
they have a web-based application that I can log into and see who is there and read the notes from their previous visits. It was deeply reassuring to see the care and respect they show to her and how each visit is aligned to getting my mum to do as much as she is capable of while ensuring her comfort and safety. They are kind and caring, professional and respectful and always clear in their communications with us about her needs and health. My older sister works closely with them around adjustments to care and scheduling of special needs and their responsiveness is phenomenal. I am so deeply grateful for the carers and the company that supports us and my mum so very well.

Reply from Sibongile Mabena, Registered manager at Glorycrown Healthcare Ltd

Thank you so much for this wonderful review. It is always a pleasure to support your mum. She is an amazing woman.


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Review from Karen L (Wife of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with Glorycrown Healthcare Ltd since. We began using them for my husband's care. They are very careful to listen to my concerns regarding him, and both the carers and administrative staff go the extra mile to help us. Any problems are quickly dealt with, and we are kept informed
of any potential timing issues so they can be easily resolved. I wouldn't hesitate to recommend them to anyone looking for care.

Reply from Sibongile Mabena, Registered manager at Glorycrown Healthcare Ltd

Thank you very much for such a wonderful review. Glorycrown always tries to go that extra mile.


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Review from Carole S (Daughter of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glorycrown carers look after my mother extremely well. They are very thorough and professional. I would highly recommend this care company. The carers are always friendly and kind. They always let me know if there is any change in timings. Overall, a very well-run company.

Reply from Sibongile Mabena, Registered manager at Glorycrown Healthcare Ltd

Thank you very much for taking the time to give us such a wonderful review. It is always a pleasure to see you and your mum.


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Review from Paul R (Son of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has Alzheimer's and has been looked after by Glorycrown for nearly 2 years now since she came out of hospital in the summer of 2021. The standard of care and support is excellent and the kindness and flexibility shown by all the carers is heart-warming. Glorycrown is so much more caring and engaged
than the big-branded franchise carers we used at first. My mum has a small team of carers who rotate and my dad (who has Parkinson's so needs all the help he can get!) uses a website to see who's coming each day. At the annual review, I was asked to voice any observations/concerns and whilst I didn't have any concerns I did have a couple of suggestions which were listened to and actioned. Highly recommended.

Reply from Sibongile Mabena, Registered manager at Glorycrown Healthcare Ltd

Thank you for such a wonderful review. At Glorycrown we put our service users and family first. Always there to help. We welcome suggestions, compliments and complaints so as to improve our services.


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Review from S B (Daughter of Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glorycrown are absolutely amazing. Can’t fault them. Everyone of their staff shows kindness, compassion and an emotional connection to Mum. Not only that, they are brilliant at keeping us informed via messages, phone calls and the app is brilliant for us to look at to see how Mum is doing. Can’t fault
any aspect of the service. You hear such horror stories about care but Glorycrown restores your faith.

Reply from Sibongile Mabena, Registered manager at Glorycrown Healthcare Ltd

Thank you so much for such an awesome review, we really appreciate it. It is a pleasure supporting your wonderful mum.


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Review from Richard R (Husband of Client) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care currently being given to my 79-year-old wife is way beyond my expectations. Her bad anxiety means I too suffer distress and our regular care lady gives me the strength to keep going. She is always cheerful and upbeat and ready to rush to help us between regular visits even though she has to
rely on the local bus to do so! Phone advice and reassurance are always there when a crisis occurs. To put it bluntly, she is a true Angel of Mercy. Thank you so much from the bottom of my heart for all you are doing for us both. It is good to know that companies like Glory Crown and their staff still exist in this sad old world.

Reply from Sibongile Mabena, Registered manager at Glorycrown Healthcare Ltd

Thank you, Richard, for such a wonderful review. It is a great pleasure to be able to support your wife in her own home, tailoring her care according to her needs.


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Review from T G (Daughter of Client) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glorycrown Healthcare has been caring for my mum for the last four months; they have enabled my mum to stay living in her home, stabilised her health conditions and helped her to keep her independence. They have developed a care package personalised to Mum’s needs. The staff are really professional
and treat Mum with great dignity and respect, they work together as a team and they are incredibly reliable. When there is an unexpected crisis they always attend to Mum quickly, there is always a manager available to contact who coordinates an appropriate response to the situation. Communication with Glorycrown is outstanding, the manager and staff are very supportive. Each care visit is logged on the app, so it is easy to check how Mum was at the visit and see if there are any points that need addressing. I have no hesitation in recommending Glorycrown, I feel fortunate that they were appointed to care for my mum and am so appreciative of all they do for my mum.

Reply from Sibongile Mabena, Registered manager at Glorycrown Healthcare Ltd

Thank you T G for this wonderful review, means a lot to us and your mum is such a lovely lady. It is a privilege to support her.


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Review from Jennifer F (Daughter of Client) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glorycrown staff provided interventions for our father during the last three months of his life at his home. We appreciated that the staff were a small group of regular carers all of whom showed great expertise, care and thoughtfulness. Their professionalism was evident, they really put themselves out
and were very flexible when the package of care was amended twice. They were cheerful, respectful and engaged well with our father as his health deteriorated and they adapted to his increasing frailty.
As his daughters, we found the manager and all the staff very supportive and easy to contact and communicate with. We were grateful that with the support from the team, our father was able to remain in his own home until the final few days of his life. This was a great comfort to him and all the family.
We would wholeheartedly recommend Glorycrown and consider ourselves fortunate that they were appointed to care for our father.

Reply from Sibongile Mabena, Registered manager at Glorycrown Healthcare Ltd

Thank you, Jennifer, you brought tears to my eyes. It was such a pleasure to support your dad in his home. Such a wonderful man with wonderful daughters. He will be greatly missed.


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Review from Lisa B (Wife of Client) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care looking after my father by each member of staff that visited. We looked forward to seeing them every day. My father did not want the care initially but I said ' please try dad', after his first visit he looked forward to their visits. So much care and empathy was given to my dad, never
rushed and I would highly recommend this company to anyone. We miss them all after my dad's passing as they became almost like family.

Reply from Sibongile Mabena, Registered Manager at Glorycrown Healthcare Ltd

Thank you. It was a pleasure looking after and knowing your wonderful father. He was such a great man, he remained strong through it all.


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Review from Paul U (Client) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Glory Crown enough. All of the carers are kind, caring, aware of my needs and respectful. They are all cheerful and thorough in what they do. Thank you Glory Crown, keep up the good work.

Reply from Sibongile Mabena, Registered manager at Glorycrown Healthcare Ltd

Thank you very much for such wonderful words. We always aim to provide high standards individualised care


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Review from Thandie J (Granddaughter of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very big thank you to Glorycrown Healthcare for looking after my grandfather for the excellent care and very professional, friendly and caring care team and manager. I heard about the company from work and I would recommend it to people. Thank you very much.

Reply from Sibongile Mabena, Registered manager at Glorycrown Healthcare Ltd

Thank you so much, It was a great pleasure to meet and look after your grandfather. He was such a wonderful man.


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Review from Valerie J (Client) published on 17 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of my carers from Glorycrown Healthcare Ltd after my recent ankle surgery. All of the carers were respectful, pleasant, extremely helpful and aware of my needs. They were a delight to have here, help me and they made a huge difference to me every day. I cannot fault them
in any way, especially one member of staff who was my mainstay throughout. I wish all the staff every success in the future.

Reply from Sibongile Mabena, Registered Manager at Glorycrown Healthcare Ltd

Thank you very much for this review. It was a pleasure supporting you throughout. I am happy to see you back on your feet. Wish you all the best.


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Review from Charmaine B (Daughter of Client) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glorycrown Healthcare Ltd came into our lives when my Father became gravely unwell. Glorycown Healthcare Ltd have provided my father with immense care, friendship and given him a new lease of life. Thank you for everything. You have given my Dad strength and the will to carry on. The laughs and smiles
we have shared will always be remembered.

Reply from Sibongile Mabena, Registered Manager at Glorycrown Healthcare Ltd

Thank you. It is a pleasure to support your dad.


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Review from Joanna P (Daughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day that the staff entered our house to look after our 88-year-old Mother, who thankfully had a very short illness, they treated us all with the utmost compassion, care and respect. Being on call for a few queries/worries we had, chasing the Doctor to arrange medication for our Mother,
which we were struggling to get and even going to the Chemist to pick it up so that we did not have to leave Mum. They supported us right to the end and beyond - thank you to the staff and the Company behind them. We would heartily recommend Glorycrown - thank you.

Reply from Sibongile Mabena, Registered Manager at Glorycrown Healthcare Ltd

Thank you. It was a pleasure to look after your lovely mum even though it was short.


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Review from James P (Grandson of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were all very happy with the care provided by Glorycrown. I cannot thank them enough for making everything easier. Although their services were only required for a short amount of time, they went above and beyond to ensure my grandmother's comfort. I will never forget them. They also took time to
speak to me and other relatives, offering words of comfort.

Reply from Sibongile Mabena, Registered manager at Glorycrown Healthcare Ltd

Thank you. It was a pleasure and honour to meet and look after your lovely grandmother although it was for a short while. We always remember all of you. Take care.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Glorycrown Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Glorycrown Healthcare Ltd is calculated as follows: ( (59 Excellents x 5) ) ÷ 59 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Glorycrown Healthcare Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

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Sibongile (Favour) Mabena

Job Title: Registered Manager

Joined: 2020

Favour has 29 years experience as a Registered General Nurse working across a number of different settings. Her vision and passion to see peoples' choice, dignity, independence respected and to provide high quality person centred care birthed Glorycrown Healthcare Ltd. #excellenceisroutine.
Favour is passionate about supporting people to live independently within the community, and being involved in their lives in a positive way.


Frequently Asked Questions about Glorycrown Healthcare Ltd

What Type of Services does Glorycrown Healthcare Ltd offer?

Glorycrown Healthcare Ltd offers Home Care.

How many Carers does Glorycrown Healthcare Ltd employ?

Glorycrown Healthcare Ltd employs 8 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Glorycrown Healthcare Ltd to verify any information. View our terms and conditions. Glorycrown Healthcare Ltd has a Platinum Service – more info.