Glorycrown Healthcare Ltd

S07 Knightrider House, Knightrider Street, Maidstone ME15 6LU
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Top 20 award
10 26 Reviews
  • Glorycrown Healthcare Ltd, Maidstone
Glorycrown Healthcare Ltd is a provider of home care services and supported living to those with health and social care needs in Kent and surrounding areas.

The aim is to offer the highest standards of individualised care, recognising people's culture, diversity and human rights.

Their wide range of services includes complex care, home help and companionship, personal care as well as full-time live-in care.

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Care Provided by Glorycrown Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Glorycrown Healthcare Ltd
  • Person in charge
  • Sibongile Mabena (Manager)
  • Admission Criteria
    • Maidstone, Medway, Bexley, Lewisham only

Funding & Fees Guide for Glorycrown Healthcare Ltd

  • Prices

  • £25 per hour weekday £27 per hour weekend/unsocial (after 7pm)

  • 30 or 45 minutes prices upon request

Glorycrown Healthcare Ltd Reviews (26)

Total of 26, showing 21-26
10

Glorycrown Healthcare Ltd has a Review Score of 10 (10.000) out of 10, based on 10 reviews in the last 2 years. Over all time Glorycrown Healthcare Ltd has 26 reviews.

Overall Experience

  • 26
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Date Published

26
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2
10
16

Review from Paula B (Daughter of Client) published on 14 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say we were provided with a live-in carer for my mum who was on palliative care, as she had bowel cancer; Glorycrown sent a lady to help with our mum. The 1st lady was ok, but not right for Mum. But after drawing it to the attention of the manager, it was soon sorted without delay. We
had a lovely lady to help, and she was brilliant; we trusted her totally, and she was there for Mum and us 100%. She was there when our mum passed away at home, and then helped us out making tea etc until she left the next day. Thank you for helping our mum stay in her home until the end of her life.
We would recommend Glorycrown, and if you do have an issue, rest assured to talk to them, and it will be resolved.

Reply from Sibongile Mabena, Registered manager at Glorycrown Healthcare Ltd

Thank you for letting us in your home and thank you for the review. It was an honour and a pleasure to look after your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Claire W (Daughter of Client) published on 14 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At first, we had a hiccup with this company, but it took one call, and the problem was solved in hours of telling them.
The care my mum had I could not fault the live-in carer, became one of the family. Sadly we didn’t have the care for Mum long as she passed away. Family members had been sleeping
at Mum's, but with this company, we felt safe enough to go home and sleep. The carer never rushed away after Mum passed, she stayed till the next morning, making sure that my daughter and I were fed.
Thank you, is not enough.

Reply from Sibongile Mabena, Registered manager at Glorycrown Healthcare Ltd

Thank you for letting us in your home and thank you for the review. It was a pleasure to look after your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Louise R (Granddaughter of Client) published on 14 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you is not enough to say, I really can’t recommend this company enough. We had a live-in carer for my nan in her last few days, and they felt like family. It made me and my family feel so safe to leave my nan overnight so we could go home sleep, rest and be able to be her family instead of caring
for her instead. They went above and beyond, I can’t thank them all enough.

Reply from Sibongile Mabena, Registered manager at Glorycrown Healthcare Ltd

Thank you for your review. It was a pleasure to look after your nan.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hilary A (Daughter-in-law of Client) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was cared for by the small team from Glorycrown three times a day for the last 10 days of his life after being discharged from hospital. We cannot fault the team for the care they provided during these 10 days. The owner/manager was quick to recognise that my father-in-law needed two
carers rather than the one specified by the hospital and this was accommodated at every visit. They were always punctual, turning up when they said they were going to arrive and the times of their visits were mutually arranged. Except for three visits, it was always the same two carers (the owner and a family member) so continuity of care was maintained. They were kind, caring, compassionate and understanding of my father-in-law's situation and needs. They showed patience when his was wearing thin. They were always cheerful and had a ready smile. I would not hesitate in recommending them to anyone in a similar situation to us.

Reply from Sibongile Mabena, Registered Manager at Glorycrown Healthcare Ltd

Thank you for the review, it was an honour to look after him.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian W (Son of Client) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are friendly and approachable, they go out of their way to help. They treated my mum with respect and dignity. Her choice and preference was respected. It feels good to see her happy at the care of Glorycrown.

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Management

Treated with Dignity

Value for Money

Review from David H (Son of Client) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just want to say thank you for the care and support my father received from Glorycrown. Although it was for a brief moment as it was end of life, the carer treated him with respect and dignity. Exceptional care. Very professional.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Glorycrown Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Glorycrown Healthcare Ltd is calculated as follows: ( (59 Excellents x 5) ) ÷ 59 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Glorycrown Healthcare Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

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Sibongile (Favour) Mabena

Job Title: Registered Manager

Joined: 2020

Favour has 29 years experience as a Registered General Nurse working across a number of different settings. Her vision and passion to see peoples' choice, dignity, independence respected and to provide high quality person centred care birthed Glorycrown Healthcare Ltd. #excellenceisroutine.
Favour is passionate about supporting people to live independently within the community, and being involved in their lives in a positive way.


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