What Type of Services does Eden Ivy Care Ltd offer?

Eden Ivy Care Ltd offers Home Care & Nursing Care.

How many Carers does Eden Ivy Care Ltd employ?

Eden Ivy Care Ltd employs 20 carers.

Eden Ivy Care Ltd, 48 Bexley High Street, Bexley, London DA5 1AH

Review from Roy D (Son of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience

Eden Ivy are the first line of support for my brother and I as we both live two hours drive away from our mum. The carers are the daily contact for her insure she can maintain a level of independence and the quality of life she wants.

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Review from Dawn H (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience

Great care provider, and always arrive at the time that's been arranged. They will call to say that mum is running low on milk or bread. I know that mum is well cared for giving me peace of mind. Would recommend 100%

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for taking the time to complete the review and for the lovely comments which we will pass to the carers. It is great to hear that you feel our communication is good and that you have peace of mind. We strive to provide an exceptional service and your comments will be a great encouragement to the whole team. Thank you again.

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Review from S B (Son of Client) published on 27 January 2025
Submitted via Website • Report

Overall Experience

I initially contacted Eden Ivy after being recommended by a friend for the end of life care of my mother. Her needs were thoroughly assessed by a supervisor and a care plan was put into place promptly. I was initially self funding but when mum was put onto continuing care a refund was promptly forthcoming.

Without exception the carers were polite professional and sensitive to my mums needs and I was kept informed and involved throughout. When mum had a series of unwitnessed falls the carer arranged emergency response contacted me and stayed with her until I arrived. I cannot find fault in the care nor the administration of the business

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for taking the time to give such a wonderful review, we will pass your kind comments onto our team. It was a pleasure to care for your lovely mum and we are so glad that you felt supported and informed throughout her care. Thank you again, your comments will be a great encouragement to everyone at Eden Ivy Care.

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Review from J B (Wife of Client) published on 28 November 2024
Submitted via Website • Report

Overall Experience

Eden Ivy Care carers have been visiting my husband since the end of September after he was discharged from hospital. They are always friendly and kind to him when visiting, which is four times a day. He is bed bound which doesn't make their job easy and they always have a chat with him and are ready

with a smile. I can ask them when I have questions and the girls are happy to talk to me. It is often not an easy job but they are always cheerful.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

We appreciate your feedback and want to express our gratitude for your input. Your thoughtful message holds great significance for our team. Thank you for your continued support and trust in the Eden Ivy Care team.

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Review from Johnny Q (Son of Client) published on 6 November 2024
Submitted via Website • Report

Overall Experience

My father has had care from Eden Ivy Care for over four years. Over those years, he has deteriorated from being mobile with a frame to now being completely bed bound. Through each stage Eden Ivy have provided the right level of care to ensure that he has the best life possible. The carers are very dedicated

and hard working and go above and beyond to ensure that he is comfortable and well looked after.

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Review from Andrea P (Daughter of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience

We first used Eden Ivy after my mum had a fall, fracturing her sacral bone, and required help at home. Eden Ivy was great, and the Manager was super helpful from the outset, liaising with the hospital regarding discharge. They were happy to provide all the help we needed, at very short notice, including

overnight care. All of the carers were great, very friendly, sensitive to my mum's needs and went above and beyond in terms of help provided. We have since used Eden Ivy at various times, often during the winter months when mum was unable to get out so much and I wanted to be assured that she was having company and eating properly. I wouldn't hesitate to recommend them. Many thanks to all the team.

Reply from Mandy Tehara, Registered Manager at Eden Ivy Care Ltd

Thank you so much for your kind words, and I will surely share your compliment with all my lovely ladies! Here at Eden Ivy, we strive to provide the best and greatest service for all our clients. Your mum is lovely, and all the girls love her. We all ensure that our care will always meet and exceed your expectations! Thank you again!

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Review from J S (Husband of Client) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience

My wife had carers 3 times a day all the staff who are excellent and made her day when they came and perked her up. Great service.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for taking time out of your day to give such a positive review, we really appreciate your comments and we are so pleased that our carers made a difference to your wife's day when they visited. It was an absolute pleasure to care for her and we will pass your kind comments to our team. Thank you again.

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Review from R C (Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience

I and my family have known of and used Eden Ivy for 3 years both for the care needs of my wife in her terminal illness and of late myself during the treatment of my carcinoma and I have only praise for their care. They maintain a very high standard of care and as an ex-nurse, I have at times been extremely

difficult and they have handled my anxiety with understanding and sympathy They have a multi-cultural range of staff from diverse countries and yet they all are bi-lingual before visiting clients on their own, and despite their diversity, the standards of care is consistent I have never heard a cross word spoken by them. They should be applauded for their care. The management is not heavy and has support structures built with an experienced central control manager. to direct help to any t member of the team. who is in difficulties. The teams adjust their work schedules to overcome any difficulties and maintain communication with each other on the progress of their work. Is reassuring to the client that he is in safe hands and that continuity is a constant priority when allocating staff to client which builds a rapport between client/carer and clarifies the client's needs. Value for money is difficult to assess in a caring environment as it depends on what the assessor values are but if it means that the services it gets far exceed the price I pay. Then it is a resounding yes, I have in my time worked and associated with many care agencies and consider Eden Ivy the agency the one that sets the standard for others to follow and it is my hope that they will be by my side until I succumb to my illness I would. Highly commend Eden Ivy to any potential clients.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for taking the time to write such a wonderful review. It was an absolute privilege to care for your wonderful late wife and now to provide support for you. We appreciate your comments regarding our carers and the high standards which they hold and will pass your comments on as we know this will be such an encouragement to them all. We strive to provide the best possible service and it is lovely to hear that you have experienced such a great service from us. Once again thank you for your feedback it really means such a lot to us all.

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Review from N M (Daughter of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience

Eden Ivy provided care at home for Mum who has multiple sclerosis for over 3 years. The management is fantastic at recruiting skilled caring professional carers, excellent at giving them clear instructions, amazing at communicating with family and putting both the client and her carers at the heart

of everything. As a family we always felt reassured the care tasks were being carried out efficiently and never had to worry about anything. The team always kept us informed if products needed replacing or there were any concerns with Mum. Mum would never have been able to live at home with such disabilities if she hadn’t received such reliable daily support from Eden Ivy. Thank you.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for your lovely compliments, we are so pleased that you felt supported as a family and that you found the communication amazing. We will pass these comments to our wonderful carers who cared for your mum - this will be a great encouragement to them. We really appreciate that you have taken the time to write such a wonderful review, thank you.

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Review from J E (Wife of Client) published on 5 February 2024
Submitted via Website • Report

Overall Experience

Very caring people. Couldn’t fault the carers or the office staff. Very compassionate, patient and loving. Very considerate of my husband’s dignity and needs. Would have no hesitation in recommending them to people.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for your kind comments and for taking the time to complete a review. It was a pleasure to care for your husband and we will pass your lovely comments to our whole team, it will be a great encouragement to them all. It is very rewarding for us to know that you would have no hesitation in recommending us to others. Thank you.

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Review from Janet E (Daughter of Client) published on 14 November 2023
Submitted via Website • Report

Overall Experience

A really lovely surprise for my Dad’s 90th. One of the carers brought him in a card, balloon and cupcakes. How lovely is that. Dad has some lovely carers who come to her and some of them are very supportive of his wife too.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for taking the time to submit a response, it was our absolute pleasure to help your Dad celebrate his special day and we wish him many more wonderful birthdays to come.

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Review from T A (Daughter of Client) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience

Every one of the carers who look after Mum is kind and caring. They treat her with dignity. They treat her dignity. The owner of the company often comes to look after Mum too, so she is fully aware of her condition. They are also very good at supporting Dad. We are extremely happy with the service provider.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for taking the time to submit such a lovely review, your feedback will be a great encouragement to our team. We are so glad that you feel we have supported not only your mum but your dad too and that you are happy with our service, it means a lot to us all.

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Review from Denise P (Daughter of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience

Mum initially had care from Eden Ivy through rapid response. I was so impressed with them I asked if they would continue to put care in for Mum, which they did. At first just once a day every other day, increasing as Mum’s condition became worse to 3 times a day every day.
Mum wasn’t the easiest client

to deal with and her dementia made her very stroppy at times, but every carer that came into the house treated her with respect and kindness.
I can’t express the gratitude I feel for their care of Mum and myself, especially towards the end of Mum's life. I would not have been able to keep her at home without them. They not only cared for Mum, but they supported me too.
I would recommend Eden Ivy Care to anyone needing care at home. The manager and her wonderful team are by far some of the most compassionate, kind, empathetic, and caring people I’ve known.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for your kind comments, it was a pleasure and privilege to care for your mum so that she was able to stay at home. We are glad that we were able to give you support too. We really appreciate that you have taken the time to leave such a wonderful review and I will pass on your compliments and thanks to the whole team.

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Review from Paul B (Son of Client) published on 19 June 2023
Submitted via Website • Report

Overall Experience

Eden Ivy Care Ltd were appointed by our NHS Trust to provide care for my terminally ill father. The family was nervous about the care he might received, but the whole team from day one were brilliant, both with my father and the family. They made a difficult time easier and I felt they treated my father

how they would want a loved one cared for. We only knew the team for a short period, but if there was an option to select more than five stars, I would gladly do so. Amazing people and team. Thank you.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you for your feedback! It is always good to hear that our team goes above and beyond to provide care for our clients. I will be sure to pass on your feedback to my lovely team; it will mean a lot to all of them. Your dad was a lovely man and we do miss him. Thanks again for taking the time to reach out and share your experience.

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Review from L S (Daughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience

I would highly recommend this care agency. All of the carers who have cared for my mum have been lovely. I believe that they have all been hand-picked for being kind, caring and gentle. They all respect my mum and her house. They all love their job and speak highly of the owner. Thanks so much, I feel

safe with Mum in your hands.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you for providing us with feedback. We're very grateful. Taking the time to send this thoughtful message means a lot to all of us. It’s messages like this that make everything we do worthwhile.
Thank you once again.

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Review from Fraser N (Son of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience

Eden Ivy were looking after Dad for nearly two years now and we cannot praise them enough for the care and attention Dad received during this time. Without exception, they are all caring, kind and gentle. Dad had complex needs due to his Parkinson's and Dementia and the Eden Ivy team provided the perfect

care for Dad whilst maintaining his dignity. It is fair to say we really felt like they were family in the way they looked after him and there was genuine sadness when he passed away. They provide outstanding care and we highly recommend them.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you very much for your comment. We had the privilege of caring for your father, whom we will miss. We are very lucky to have an amazing team here at Eden Ivy who loved caring for your dad and had no hesitation in going above and beyond. So please keep in touch, and Eden Ivy Care is thankful for letting us be part of your dads' life.

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Review from D H (Daughter of Client) published on 25 March 2023
Submitted via Postal Card • Report

Overall Experience

The carers have been so kind and caring. They have understood Mum's needs and her hesitations and helped her overcome them. It is hard to suddenly need carers changing your pads etc but they quickly put her at ease and helped keep her dignity.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for your review. We're pleased to hear that! We'll pass on your feedback to my team. It helps the team to continue to improve and appreciate their hard work. Once again, thank you so much.

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Review from S A (Daughter of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience

We have been using Eden Ivy Care for 3 years on and off and solely for the last 2 years. We couldn't rate them high enough. They looked after our dad in such a way that we felt almost as if they were family but extremely professional too.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re providing good care to our Eden Ivy clients. I am fortunate to have a good care team, and they're always there not only for our clients but for their loved ones too.

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Review from Sarah G (Daughter of Client) published on 12 January 2023
Submitted via Website • Report

Overall Experience

The wonderful team of lovely ladies at Eden Ivy has been looking after my mum and supporting my dad for about a year. They are all so kind, caring and compassionate and their help has been invaluable. They have shown so much patience and dedication to looking after my mum, even on her most stubborn

days. My dad has always spoken so highly of them. The whole team is well organised and professional and nothing is ever too much trouble - they're amazing and they really do care. I wouldn't hesitate to recommend them.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you for your kind words. We truly appreciated dad's positive compliments and kindness to all of us at Eden Ivy care.

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Review from Sue T (Daughter-in-law of Client) published on 29 November 2022
Submitted via Website • Report

Overall Experience

The team at Eden Ivy have been providing care for my father-in-law for a year. Recently, he had a mini-stroke and quite a few falls. As a family, we had to make some changes to his daily living, it is no longer safe for him to go upstairs and now has a bed and commode downstairs. The help, support and

advice received from all the team have been invaluable. The last few weeks have been difficult for him and ourselves. Eden Ivy has shown compassion for his feelings and ours. Kept us informed of any concerns. We are forever thankful and blessed to have such caring and compassionate carers looking after him.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

We're grateful and appreciate you taking the time to share your experiences with us.
Thank you for the amazing review! The Eden Ivy Care team put in the hard work to keep our clients well, safe and happy. Your feedback means a lot to us!

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