Eden Ivy Care Ltd

48 Bexley High Street, Bexley DA5 1AH
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9.9 41 Reviews
  • Eden Ivy Care Ltd, Bexley
Eden Ivy Care offers home care services to people in their own homes in Kent, including Bexley, Dartford, Gravesend and the Swanley area. As well as flexible home care and companionship services, the team can also create specialist packages for those with ongoing health issues or disabilities.

Their core values focus on care, compassion, competence, communication, courage and commitment. All staff are fully trained before they begin and undertake further training throughout their careers. Also have Enhanced DBS checks, GPS monitoring and meet CareCERT Guidelines.

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Care Provided by Eden Ivy Care Ltd

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Eden Ivy Care Ltd
  • Person in charge
  • Mandy Tehara (Operations & Registered Manager)

Funding & Fees Guide for Eden Ivy Care Ltd

  • Prices

  • From £20.50 per hour

  • Prices to be confirmed after an initial assessment with the Registered Manager

Eden Ivy Care Ltd Reviews (41)

Total of 41, showing 21-40
9.9

Eden Ivy Care Ltd has a Review Score of 9.9 (9.918) out of 10, based on 17 reviews in the last 2 years. Over all time Eden Ivy Care Ltd has 41 reviews.

Overall Experience

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Date Published

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Review from Jackie H (Friend of Client) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A good experience all round. Caring, kind, experienced staff. Went beyond the call of duty.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much. We are so glad to hear that you had a good experience with the Eden Ivy team. We appreciate every client's feedback, and our clients are at the heart of what we do.


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Review from Jacqueline P (Daughter of Client) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Eden Ivy is excellent. All of the carers are lovely and deal with Mum with respect - it brightens her day to be with them and makes my life easier to know that she's so well looked after.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Hi Jacqueline, thank you so much for your kind words! We are so glad to hear that your Mum had a good experience with our lovely ladies. We appreciate your feedback and our clients are at the heart of what we do. Thank you for supporting and trusting Eden Ivy Care team.


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Review from Nicola M (Daughter of Client) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so lucky to find Eden Ivy! The carers are so lovely and go above and beyond and I can see the ladies really do care for mum and dad and they have become part of our family. Eden Ivy is very well run and well organised and very professional and the owner is always on hand to help and to step
in herself too when needed. I have no hesitation at all in recommending them! Thank you very much Eden Ivy for all your care and compassion and all the laughs too!

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Hi Nicola, thank you so much for your amazing review! We are so happy to hear that you and your parents had a good experience with our dedicated and hard-working carers. I will be sure to share your compliments with all my lovely ladies. We have been through a busy week and your compliments just mean a lot to the Eden Ivy team. We are passionate about our work and strive to provide the best service possible. We truly appreciate your support and can’t wait for the opportunity to serve you again.


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Review from John E (Son-in-law of Client) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed and very pleased with Eden Ivy and the care they give to my mother-in-law and father-in-law. All the staff are very friendly and caring and very professional too. I don't know what we'd do without them. Thank you very much!

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Hi John, thank you so much for your nice words! We are so glad to hear that you and your parents–in–law had a good experience with Eden Ivy team. We appreciate every client’s feedback and our clients are at the heart of what we do. We truly appreciate your support and compliments.


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Review from Bryan B (Son of Client) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They looked after my mum for 18 months and their care and concern for her made both hers and my life so much better. They are all very cheerful and made my mum happy. All the staff including the manager were so concerned about my mum's deterioration and supported her when she fell over and had to go
into hospital. Thank you on behalf of her, me, and my kids.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

It was a pleasure serving and supporting your mum. She was such an adorable lady and will be missed dearly. I appreciate you taking the time to see us in the office and sharing your feedback with our team. Your feedback means a lot to my team and me. Thank you.


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Review from Jenny C (Daughter of Client) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had wonderful service in very troubling times. All the staff go the extra mile in care and kindness. We couldn't ask for more.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you for the kind feedback. Your faith in us is greatly respected and appreciated and means a lot to us all at Eden Ivy Care.


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Review from Georgina C (Client) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, compassionate, always treated with dignity. All the carers and management are professional and skilled at all times, and nothing is any trouble. This agency is exceptional, and I would recommend them wholehearted.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much. We really appreciate you taking the time out to share your experience with us. We value the trust you put in our Eden Ivy Care. Great teamwork for their invaluable work and support they do to all our clients and families.


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Review from Michaela B (Daughter of Client) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply the best! The manager and her team have been an incredible support for my parents. The care is of a very high standard and always delivered with respect and compassion. Thank you so much. I don't know what we would do without you.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for taking the time to leave us this amazing review. Your review means a lot to my team and me.


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Review from Jenny G (Daughter of Client) published on 30 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum looks forward to her visits 3-times a day from her carers. All of the carers spend time getting to know Mum and her needs. They are all polite and well-spoken. All the carers come already updated with the latest requirements. We would like to thank them very much for their care so far.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you for the great review! We really appreciate you taking the time out to share your experience with us. We have an amazing team at Eden Ivy Care.


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Review from Jeffrey R (Husband of Client) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant service, wouldn’t be without now. Originally my wife was opposed to care but has taken to it like a duck to water. Enjoys the morning banter that sets her up for the day. Not regimented, you say what you need help with.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much Jeoff, reading this review has made my day!” My team and I are grateful that you took the time out to leave us this note.”
We would love to continue providing great service to excellent clients like you. Thanks again!


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Review from Geoffrey A (Partner of Client) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found your staff nursing my partner excellent and very caring to her. All of the care you nurses have given on all of the night-time care shown her would recommend your firm to anyone who would need your care services.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much. I am happy to receive your appreciation and feedback. Your kind words are encouraging and motivating to Eden Ivy Care Team.


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Review from G K (Client) assisted by family/friend published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful service provided by Eden Ivy Care Ltd. All the carers provided are pleasant and helpful, and a pleasure to have in the house.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you so much for taking the time to leave us such a nice review. We are all grateful for your kind words and I agree, I have wonderful carers in our Eden Ivy Care team.


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Review from Y H (Sister of Client) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eden Ivy Care gave very professional and efficient care to my brother, he benefitted when they visited him. Overall, their quality of care was 100 percent especially in these worrying times with covid. They conducted themselves well with having to use PPE, we could put our trust in them.

Reply from Mandy Tehara, Director at Eden Ivy Care Ltd

Thank you for the kind feedback. Your faith in us is greatly respected and appreciated.


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Review from M R (Wife of Client) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all the care helpers very kind and understanding of whatever they have done and have all been very pleasant.

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Review from J D (Daughter of Client) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how extremely pleased I was with the care and attention my mother was given by Eden Ivy - a very professional company and also very reliable.

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Review from Rosalind F (Daughter of Client) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown to my mother in the most difficult circumstances was outstanding. Sadly it turned out to be the last days of her life. I have been very appreciative of the support and kindness I have received both during my mother’s illness and since her passing. Thank you Eden Ivy Care
and I would recommend you.

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Review from K R (Daughter of Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are very caring and have good communication with Mum and Dad. Mum and Dad are receptive to the carers.

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Review from J D (Daughter of Client) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is amazing. Without her help and support, the stress would be enormous. The standard of care and support from all her team has been exceptional. Mum is being treated with the dignity she deserves. I thank you all from the bottom of my heart.

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Review from C R (Client) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care is of the utmost best quality and the carers are the best.

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Review from Derek S (Husband of Client) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were always kind, helpful, efficient and cheerful.

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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Eden Ivy Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.918 for Eden Ivy Care Ltd is calculated as follows: ( (90 Excellents x 5) + (8 Goods x 4) ) ÷ 98 Ratings = 4.918

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eden Ivy Care Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (6)

Mandy

Mandy Tehara

Job Title: Registered Care Manager

Mandy has a wealth of experience in-home care and founded Eden Ivy Care out of a desire to make a difference.


Clare

Clare

Job Title: Senior Carer

Clare works closely with Laura in providing ongoing support to our carers as they visit our customers.


laura

laura

Job Title: Senior Carer

Laura works closely with Clare in providing ongoing support to our carers as they visit our customers.


Collette

Collette

Job Title: Field Care Supervisor

Collette provides training and supervision's for our carers along with regular spot checks.


Maisie

Maisie

Job Title: Trainee Field Care Supervisor

Maisie provides training and supervision's for our carers along with regular spot checks.


Vicky

Vicky

Job Title: Office Admin

Vicky works closely with Tad and completes clerical and administrative tasks.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eden Ivy Care Ltd to verify any information. View our terms and conditions. Eden Ivy Care Ltd has an Enhanced Service – more info.