Eden Ivy Care Ltd

48 Bexley High Street, Bexley DA5 1AH
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9.9 41 Reviews
  • Eden Ivy Care Ltd, Bexley
Eden Ivy Care offers home care services to people in their own homes in Kent, including Bexley, Dartford, Gravesend and the Swanley area. As well as flexible home care and companionship services, the team can also create specialist packages for those with ongoing health issues or disabilities.

Their core values focus on care, compassion, competence, communication, courage and commitment. All staff are fully trained before they begin and undertake further training throughout their careers. Also have Enhanced DBS checks, GPS monitoring and meet CareCERT Guidelines.

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Care Provided by Eden Ivy Care Ltd

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Eden Ivy Care Ltd
  • Person in charge
  • Mandy Tehara (Operations & Registered Manager)

Funding & Fees Guide for Eden Ivy Care Ltd

  • Prices

  • From £20.50 per hour

  • Prices to be confirmed after an initial assessment with the Registered Manager

Eden Ivy Care Ltd Reviews (41)

Total of 41, showing 41-41
9.9

Eden Ivy Care Ltd has a Review Score of 9.9 (9.918) out of 10, based on 17 reviews in the last 2 years. Over all time Eden Ivy Care Ltd has 41 reviews.

Overall Experience

  • 39
  • 2
  • 0
  • 0
  • 0

Date Published

41
5
8
17
24

Review from J B (Client) assisted by family/friend published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have helped my son step back and relax. I have loved the help in dressing and washing. It is nice to see another friendly face each day as well as my son. They are always on time and I can talk to them easily if I have any concerns.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Eden Ivy Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.918 for Eden Ivy Care Ltd is calculated as follows: ( (90 Excellents x 5) + (8 Goods x 4) ) ÷ 98 Ratings = 4.918

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eden Ivy Care Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (6)

Mandy

Mandy Tehara

Job Title: Registered Care Manager

Mandy has a wealth of experience in-home care and founded Eden Ivy Care out of a desire to make a difference.


Clare

Clare

Job Title: Senior Carer

Clare works closely with Laura in providing ongoing support to our carers as they visit our customers.


laura

laura

Job Title: Senior Carer

Laura works closely with Clare in providing ongoing support to our carers as they visit our customers.


Collette

Collette

Job Title: Field Care Supervisor

Collette provides training and supervision's for our carers along with regular spot checks.


Maisie

Maisie

Job Title: Trainee Field Care Supervisor

Maisie provides training and supervision's for our carers along with regular spot checks.


Vicky

Vicky

Job Title: Office Admin

Vicky works closely with Tad and completes clerical and administrative tasks.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eden Ivy Care Ltd to verify any information. View our terms and conditions. Eden Ivy Care Ltd has an Enhanced Service – more info.