SureCare (Calderdale & Kirklees)

Soul House, 36 Gibbet Street, Halifax HX1 5BA
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8.8 10 Reviews
  • SureCare (Calderdale & Kirklees), Halifax
SureCare Calderdale & Kirklees is committed to delivering high quality standards of care by working with the customers to ensure their needs are fully taken care of. From 30 minute visits to 24 hour live in complex care packages for adults and children.

Their aim is to enable the customers of SureCare Calderdale & Kirklees to continue living an independent lifestyle in the comfort of their own homes and local communities. They provide vital customer care and support services.

This allows you to rely on dedicated support in the comfort of your own home, eliminating the worry of moving into a residential care setting. From older people looking for care and companionship to those needing help living with disabilities, their teams of care workers can deliver the service that's tailored to you and your specific requirements.

Their belief is that “independence never grows old”.

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Care Provided by SureCare (Calderdale & Kirklees)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Parjeet Dua (Registered Manager)

Funding & Fees Guide for SureCare (Calderdale & Kirklees)

  • Prices

  • Please call for Prices as we provide 30 minutes of care to live in care packages
    We offer personalised, tailored services for each of our clients.

  • Please call for Prices as we provide 30 minutes of care to live in care packages
    We offer personalised, tailored services for each of our clients.

SureCare (Calderdale & Kirklees) Reviews (10)

8.8

SureCare (Calderdale & Kirklees) has a Review Score of 8.8 (8.783) out of 10, based on 5 reviews in the last 2 years. Over all time SureCare (Calderdale & Kirklees) has 10 reviews.

Overall Experience

  • 6
  • 3
  • 1
  • 0
  • 0

Date Published

10
4
4
5
5

Review from V B (Daughter of Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Surecare looked after my dad for over a year and we couldn't have been happier with his care. The management and care teams were friendly, loving, caring, and efficient. Special mention must go to two carers in particular who were very integral to Dad's care. Thank you.

Reply from Parjeet Dua, Director at SureCare (Calderdale & Kirklees)

Thank you for your feedback. We appreciate your comments and feedback for our carers. We value your trust in us. Thank you.


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Review from Nigel R (Son of Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

High level of care and support for both my mum and as importantly the family. Very attentive and careful to a high standard. Was concerned after the previous care company pulled out but the care now received is a step up and the handover is superb.

Reply from Parjeet Dua, Director at SureCare (Calderdale & Kirklees)

Thank you for your feedback. Your satisfaction is our priority, and we are committed to delivering high-quality care. We value your trust in us. Thank you.


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Review from J S (Daughter of Client) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best accolade I can give this carer is when she is looking after my dad I know he is safe, warm, and well looked after. She always goes that extra mile with him. When I see her with my dad I can see she genuinely cares for him with respect and dignity and not just because it is her job. We all know
the saying "Treat them and look after them as your own parents", and she does.

Reply from Parjeet Dua, Director at SureCare (Calderdale & Kirklees)

Thank you so much for your kind words and thoughtful feedback. It truly means a lot to know that our carer is making such a positive impact on your dad's care and well-being. Providing compassionate, respectful and dignified care is at the heart of what we do and we're so pleased to hear that she goes the extra mile to ensure he is safe, warm and well looked after. Your recognition of her dedication and genuine care is incredibly appreciated. We will make sure to pass on your lovely words to her, it will mean the world. Thank you again for taking the time to share your experience.


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Review from Jacqui P (Daughter-in-law of Client) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the care given to my mother-in-law over the past 12 months. The carers and managers are caring, compassionate and professional. We have got to know all the staff who care for her and think very highly of them all. I don't know how we would have managed without their care and
guidance.

Reply from Parjeet Dua, Director at SureCare (Calderdale & Kirklees)

Thank you so much for your wonderful review! We're thrilled to hear about your experience with SureCare Calderdale and Kirklees. Much appreciated.


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Review from J R (Client) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All aspects of the service are satisfactory.

Reply from Parjeet Dua, Director at SureCare (Calderdale & Kirklees)

Thank you so much for your review. We appreciate your time and effort.


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Review from Diana B (Daughter of Client) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I are extremely happy with the standard of service provided by SureCare. They are very professional, efficient, friendly and caring. Nothing is too much trouble. I would highly recommend them to anyone looking for care for a family member or friend.

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Review from Mark M (Son of Client) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using SureCare (Calderdale & Kirklees) firstly for my mother until she went into a care home with dementia, she is 89, and now they care for my 91-year-old father. They give excellent service and are friendly, compassionate, caring and very helpful. Dad loves the visits and finds them excellent.
We have been using them for approximately about two years. Brilliant service.

Reply from Parjeet Dua, Director at SureCare (Calderdale & Kirklees)

Thank you so much for the feedback; much appreciated.


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Review from Susan D (Daughter of Client) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, we have been happy with the standard of care given to my father. The staff are caring and have dealt with Dad in a compassionate manner, responding to his personality and being good company for him. Time has been taken to accommodate Dad's needs and foibles, which are many, varied and constantly
changing! We have had several emergency situations which have been responded to by care staff and management alike with quickness and efficiency in order to achieve the best outcome for Dad, on occasion going above and beyond.
My only disappointment has been the frequent change in carers, which has resulted in a constant ‘getting to know Dad’ situation and the specifics of his routines. When I set up the care, I wanted only a few carers involved so that he would make a relationship with them, and this has not happened. The manager/owner of the company, however, has been a constant to both myself and Dad and has always tried to resolve any issues.

Reply from Parjeet Dua, Director at SureCare (Calderdale & Kirklees)

Dear Susan, thank you for your feedback. Much appreciated.


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Review from M L (Daughter of Client) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are all very professional and genuinely care about our mum. They are respectful and ensure Mum is treated with dignity. We have no issues with missed calls, and any issues are reported to us on the day.

Reply from Parjeet Dua, Director at SureCare (Calderdale & Kirklees)

Thank you for your feedback. Carers are delighted with family feedback. We will make sure we keep up with good work. Kind regards.


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Review from Nancy D (Client) assisted by family/friend published on 27 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are always on time and treat me with respect. Willing to do tasks as requested. Adhere to the covid rules (masks, gloves and aprons) always worn.

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Current Review Score: 8.8 (8.783)

Overview of Review Score

The Review Score of 8.8 (8.783) out of 10 for SureCare (Calderdale & Kirklees) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.533 for SureCare (Calderdale & Kirklees) is calculated as follows: ( (19 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 30 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Calderdale & Kirklees) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Parjeet

Parjeet Dua

Job Title: Registered Manager

Joined: 2019

Proud to have secured a GOOD CQC rating, we have had 95% outstanding feedback from carers and service users.


Frequently Asked Questions about SureCare (Calderdale & Kirklees)

What Type of Services does SureCare (Calderdale & Kirklees) offer?

SureCare (Calderdale & Kirklees) offers Home Care.

How many Carers does SureCare (Calderdale & Kirklees) employ?

SureCare (Calderdale & Kirklees) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Calderdale & Kirklees) to verify any information. View our terms and conditions. SureCare (Calderdale & Kirklees) has a Platinum Service – more info.