Alina Homecare Hitchin & Letchworth

6A Meadway Court, Rutherford Close, Stevenage SG1 2EF
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9.5 13 Reviews
  • Alina Homecare Hitchin & Letchworth, Stevenage
Alina Homecare Hitchin & Letchworth offers a wide range of services to enable people in the surrounding areas to continue living in the comfort of their own homes.

Their home care services are available in Baldock, Cadwell, Charlton, Great Wymondley, Henlow, Hitchin, Ickleford, Letchworth, Luton, Norton, Pirton, Radwell, St Ippolyts & Stotfold.

With the aim of making life easier for people, Alina can help with everything from getting ready for the day and medication assistance to bathing and companionship.

The range of services include personal care, companionship care, live-in care, respite and crisis care as well as dementia care.

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Care Provided by Alina Homecare Hitchin & Letchworth

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Katie Simmonds (Registered Manager)

Funding & Fees Guide for Alina Homecare Hitchin & Letchworth

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Hitchin & Letchworth Reviews (13)

9.5

Alina Homecare Hitchin & Letchworth has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Alina Homecare Hitchin & Letchworth has 13 reviews.

Overall Experience

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Date Published

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Review from R T (Wife of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express our thanks for the professional way all the carers have supported my husband. They have allowed him to retain his dignity while providing the care he needs. It hasn't been easy for him to face the loss of much of his independence, but their attitude and good humour have helped
him through each day. Thank you also for providing such a flexible service, which has meant we have been able to adjust the amount of help he has needed at different times.

Reply from katie simmonds, Registered Manager at Alina Homecare Hitchin & Letchworth

Thank you for your lovely feedback - I will make sure this is passed on to all the staff.


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Review from Sharon M (Daughter of Client) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has received excellent care from Alina. Their carers provide a wonderful service, assisting with her personal care and with the tasks she now struggles with. All the time providing companionship, chats and a genuine interest in her wellbeing.
Alina are easy to communicate with and provide us with
peace of mind that Mum receives the additional support she now needs.

Reply from Katie Simmonds, Registered Manager at Alina Homecare Hitchin & Letchworth

Thank you for your lovely comments, I will make sure the team are all aware. Best wishes.


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Review from D M (Daughter of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In taking over my mum's care package at short notice I was impressed from the first telephone call taken by the manager for Alina. Listened understood acted.
The manager's first assessment of my mum absolutely got everything in such a personalised way including an incredible line on the plan 'Please
chat to me I enjoy a bit of banter'.
Absolutely brilliant!
Staff are excellent kind friendly and very very efficient. It leaves us much more reassured. Mum chats about the carers with us so we know they engage well. and give her a good experience. Love this agency from the very start they are our safety net and are already invaluable to us. Brilliant service by the carers to our mum. Everyone of them.

Reply from katie simmonds, Registered Manager at Alina Homecare Hitchin & Letchworth

Thank you for such a lovely review; I will share your comments with all the team.


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Review from J L (Grandson of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I read reviews prior to contacting Alina Homecare, and was responded to very quickly. The manager and her team were very prompt, thorough and professional and very quick to come and meet my nan for an assessment. Service was explained clearly, terms pretty clear, prices were competitive and they were
very personable. My nan has benefited and spoke very highly of the care team, and me/family are reassured she's in the best hands.

Reply from katie simmonds, Registered Manager at Alina Homecare Hitchin & Letchworth

Thank you for your lovely review - I will make sure your comments are passed on to the team. Many thanks.


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Review from Jane H (Niece of Client) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Alina Care took over my aunt's care needs both my aunt and I are very pleased with the standard of service delivered. The team and their manager are always very helpful and understanding of my aunt's multiple needs.
As I live 200 miles away from my aunt, who has no other family, they keep me
up to date and always go the extra mile to care for both my aunt's physical and mental well-being.

Reply from katie simmonds, Registered Manager at Alina Homecare Hitchin & Letchworth

Hi Jane,
Thank you for such a lovely review. We will always go the extra mile to make sure our clients are happy, safe and well looked after allowing them to remain at home and as independent as possible. I will pass your lovely review on to the team.
Many Thanks.


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Review from Toby L (Son of Client) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot recommend the whole team at Alina highly enough. Communication is excellent, even out of hours and the women who come out to my Mum are wonderful. It's been such a positive experience. Thank you Alina.

Reply from Katie Simmonds, Registered Manager at Alina Homecare Hitchin & Letchworth

Thank you for taking the time to give such a lovely review - I will make sure this is passed on to all the team here at Hitchin.


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Review from Lisa W (Sister of Client) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a relief to have a reliable and friendly care team looking after my sister. The girls are all brilliant, friendly, kind and understanding of my sister's needs. We couldn't be without this wonderful team, which enables my sister to stay in her home with all the support they give her and care needs
are all met. Management are great too with care reviews each month and when additional support needs to be added it's very quick. Very grateful for the brilliant, understanding and 5* support they give to my sister.

Reply from Katie Simmonds, Registered Manager at Alina Homecare Hitchin & Letchworth

Thank you so much for your kind words, I will be sure to pass this on to all of the team.


Many Thanks,


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Review from L B (Friend of Client) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased with the care given. 100 percent dedicated and go that extra mile to help where needed! We would so recommend to others who are in need of professional carers. Also, we have called outside of the hours chosen for care, they were so very obliging in helping us! Amazing team!

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Review from Kathy L (Daughter of Client) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment that I emailed Alina Homecare in Hitchin, asking about availability to provide care for my mother, I have been impressed with their attention to detail, organisation, how they follow their policies and procedures, and their knowledge. The manager listened carefully and sensitively about
my Mum and the care plan that she subsequently wrote was a wonderful summary of who my Mum is, as well as her needs. She was respectful, open, and friendly when she met Mum, which put Mum at ease. All of the carers who now visit had read the plan prior to meeting me, and then shadowing me during a visit to Mum. This meant that they could see how Mum is used to being supported by her family. This flexibility of approach eased my mind that Mum would be well cared for, and she has been. It has been a huge weight off my mind finding Alina Homecare Hitchin and I can see that Mum is happy for them to be in her home.

Reply from Katie Simmonds, Registered Manager at Alina Homecare Hitchin & Letchworth

Thank you for the lovely review, it is a pleasure supporting mum and hearing all her wonderful stories.


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Review from D W (Client) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have given exemplary service.

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Review from Penny B (Client) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like my carer very much. She goes out of her way to help me and is always friendly and cheerful.

Reply from Emelie Karlsson, Branch Manager at Alina Homecare Hitchin & Letchworth

I am very happy to hear that you find your carer helpful and cheerful and that you like seeing your carer.


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Review from D W (Client) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to any of my carers coming to see and help me. I hate it when they have to leave. There is nothing they wouldn't do for me.

Reply from Emelie Karlsson, Branch Manager at Alina Homecare Hitchin & Letchworth

Thank you for your kind words and compliment. We are very happy that you are happy with the service we provide and that you enjoy seeing your carers.


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Review from Chris T (Client) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. I am very happy with them.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Alina Homecare Hitchin & Letchworth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Alina Homecare Hitchin & Letchworth is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Hitchin & Letchworth is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Katie

Katie

Job Title: Branch Manager

"Hi, I’m passionate about caring for others and have a great team who go the extra mile every day for the people we support"


Frequently Asked Questions about Alina Homecare Hitchin & Letchworth

What Type of Services does Alina Homecare Hitchin & Letchworth offer?

Alina Homecare Hitchin & Letchworth offers Home Care.

How many Carers does Alina Homecare Hitchin & Letchworth employ?

Alina Homecare Hitchin & Letchworth employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Hitchin & Letchworth to verify any information. View our terms and conditions. Alina Homecare Hitchin & Letchworth has a Platinum Service – more info.