Visiting Angels North Surrey

Trident Court, 1 Oakcroft Road, Chessington KT9 1BD
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10 53 Reviews
  • Visiting Angels North Surrey, Chessington
A multi-award winning premium quality home care company providing personalised care.

Visiting Angels North Surrey believes that home care can be different, so want to help people live well in their own home.

They provide personalised companionship care, traditional home help, medication assistance, personal care, and complex home care including palliative care to help people remain living in their own homes.

Visiting Angels North Surrey is a home care company with a difference and are of the opinion that delivering consistently high-quality care can only be achieved by following the company ethos of being truly carer centric. They have a stringent recruitment procedure, followed by four days of in-house training to ensure they offer premium quality care. Investing in staff means caregivers stay with the company longer, and importantly, provides a continuity of care for you, or your loved one.

Visiting Angels is a global leader in providing quality home care. They started operating 22 years ago, originating in Philadelphia, USA, and have now moved over to the UK. Its Regional Office is in Chessington, and serve all communities from New Malden down to Cobham, and from Thames Ditton across to Sutton.

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Care Provided by Visiting Angels North Surrey

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lynn James (Manager)

Funding & Fees Guide for Visiting Angels North Surrey

  • Prices

  • £34 an hour

Visiting Angels North Surrey Reviews (53)

Total of 53, showing 1-20
10

Visiting Angels North Surrey has a Review Score of 10 (9.975) out of 10, based on 20 reviews in the last 2 years. Over all time Visiting Angels North Surrey has 53 reviews.

Overall Experience

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Review from Simon C (Client) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Visiting Angels to provide assistance and accompany me to hospital and GP appointments. Sometimes a carer will accompany me in a taxi to a hospital appointment, but on occasions I have requested a carer who drives who can drive me locally to a GP appointment.
When I had my introductory
meeting with someone from Visiting Angels, they were very friendly and thorough in understanding what kind of care I required. I was left feeling completely confident that Visiting Angels would be the perfect company to provide me with the care I needed.
In every instance the carer has been reliable, friendly and more than capable of providing me with the care I need.
Communication with Visiting Angels is easy and they have always been able to provide me with what ever kind of service I need.
I am exceedingly happy with Visiting Angels and would not hesitate to recommend them in the future.

Reply from Chris James, Owner at Visiting Angels North Surrey

Fantastic! Thanks for such a great review, it is much appreciated and we are thrilled that you are so happy with the service provided.


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Review from Rosemary B (Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The two ladies chosen to look after me overnight during my husband's absence arrived promtly at 9 p.m.each night, One of their duties while here was to put out my medication three times a day which they carried out carefully. We had plenty of amusing conversations and they checked up carefully that
I had eaten and drunk enough fluid before I went to bed and made sure I had everything I needed for a good night's sleep. I enjoyed their friendly company, one each night over the week my husband was away, and I look forward to when my husband goes away again and I can enjoy and have the pleasure of their company again.- both ladies were very pleasant company during the time that they were here and they looked after me carefully. I am very pleased with their help and the way it was delivered. Thank you all!

Reply from Chris James, Owner at Visiting Angels North Surrey

it is great to hear all went well with the caregivers and the sleepovers. Hopefully, we will see you again!


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Review from Michelle H (Daughter of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending this company to you. We only used them for a short time, but they were excellent. My father is almost 95 and has a Stoma. All the staff we had dealings with were kind, respectful, competent and supportive. All we can say is a huge thank you for being there at our
hour of need.

Reply from Chris James, Owner at Visiting Angels North Surrey

Cheers, we are delighted to receive such a fantastic review. Thanks and good luck!


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Review from Derek M (Husband of Client) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels was recommended to us by our hospital dementia group when I had to have an operation and to look after my wife who has later-stage dementia, I was very concerned about how Visiting Angels and my wife would get on together but I really needn't have worried, they were very professional,
caring, always on time and extremely supportive to my wife's needs. We would have no hesitation in recommending Visiting Angels and we definitely will use them when we need help in the future.

Reply from Chris James, Owner at Visiting Angels North Surrey

Thanks for the review, we are thrilled to hear you are so pleased with the service received from all of the caregivers. Good luck!


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Review from Imogen W (Daughter of Client) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service for my mum. She really enjoyed their visits, they were kind, friendly, and reliable. They really listened to what we wanted and were very flexible when her requirements changed. I would definitely recommend them.

Reply from Chris James, Owner at Visiting Angels North Surrey

Thanks, we are delighted to hear that you were so happy with the caregivers and the service received.


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Review from Samantha C (Daughter of Client) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was lucky enough to have an Angel in the form of a particular member of staff for the last couple of years of his life. We cannot express our gratitude enough, as he truly was not only an exemplary carer, our dear dad also classed him as a friend.
He made such a massive difference to Dad's
end-of-life care and we are truly grateful to him.
He remains in touch with us and made time out of his busy schedule to join us when we said our goodbyes.
To the mentioned member of staff, we are indebted to you and thank you from the bottom of our hearts for being such a great companion and always bringing a smile to Dad's face, despite his declining health. No one could match your breakfast and coffee-making skills!

Reply from Chris James, Owner at Visiting Angels North Surrey

We are thrilled to hear that you are so happy with one of our caregivers. He is indeed a great person. Thanks very much for such a fantastic review.


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Review from P M (Son of Client) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We felt the service enabled us to completely relax while we were away knowing Mum was happy. The whole process was so simple to set up and flowed seamlessly. One of the carers came to see how we managed and followed the routine exactly. We were so happy with the service we have continued with the care.
Best part was caregiver was respectful of Mum and encouraging her to do things she is normally resistant to.

Reply from Chris James, Owner at Visiting Angels North Surrey

Thanks for the review, we are thrilled to hear how pleased you are with the caregivers, the office, and the service in general. Fantastic!


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Review from Pat M (Client) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Visiting Angels totally reliable in providing care at the date and time arranged, which removes the stress of not knowing if or when a caregiver will turn up. The carers are all friendly and cheerful. As I rely on them to do my shopping every week, they work very hard to find exactly what
I want and need. They also do vital cleaning which I cannot manage because of increasing mobility problems.

Reply from Chris James, Owner at Visiting Angels North Surrey

Thanks, it's great to hear you are so pleased with all of our caregivers and the work they do.


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Review from Donald B (Husband of Client) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For several years ending in October 2023, Visiting Angels provided day care for my wife twice a week. She had advanced Alzheimer's. The carers were wonderful: they established a rapport with my wife and she was happy in their company. They helped her feed her, looked after her, and sometimes took her
out for walks and excursions, coffee etc. I felt absolute confidence in leaving my very vulnerable wife in their care. I am very pleased to recommend this agency highly. The lady who heads it has also been very helpful and has given me much good advice and support. I am very grateful to her and her carers.
More recently (September 2024) I needed a short period of care myself following a minor operation. The agency's carer was one who had cared for my wife. She was excellent: she met me at hospital, took me home, cooked a meal for me and was with me for approx 24 hours following surgery. As before I was very impressed with the care provided and am grateful to Visiting Angels.

Reply from Chris James, Owner at Visiting Angels North Surrey

Thanks for the review. It is great to hear you are so pleased with the service received over a long period of time.


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Review from Sarah M (Daughter of Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have delivered a high standard of care for my mother for more than a year now. They have consistently been responsive to our changing needs, and are always on hand to provide advice and guidance with all issues we have had with working out what is best for my mum and also for my dad
who is her main carer. The carers are so kind, gentle and always flexible and adaptable to whatever task is needed. They are trained to a high standard, but the empathy they have can't be taught. The company obviously look after their staff, as turnover is very low. Having consistency in carers means that my parents have developed trusting relationships, which has given me peace of mind that they are safe and happy.

Reply from Chris James, Owner at Visiting Angels North Surrey

Thanks Sarah, great to hear you are so pleased with the service received and the caregivers visiting Mum. Cheers.


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Review from K R (Daughter of Client) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels really helped us to give my mother security, companionship and reassurance in the months before a care home became necessary. Our particular, regular carer was ideal for my mother. The office staff and management were kind, helpful and very responsive to changing requirements. I would
have no hesitation in recommending them.

Reply from Chris James, Owner at Visiting Angels North Surrey

Thanks so much for a great review, we are thrilled to hear you were so pleased with our service.


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Review from Brian C (Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care and attention that is given. Although my needs are not great at present I anticipate that these will become more onerous with time and I will be very happy to continue with Visiting Angels when this happens.

Reply from Chris James, Owner at Visiting Angels North Surrey

Great to hear you are so happy with the service, thanks for the review.


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Review from D M (Client) assisted by family/friend published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carers were very sensitively chosen i.e. taking in my age and needs. They were considerate, attentive and keen to help in any way they could. Generally, very kind and pleasant.

Reply from Chris James, Owner at Visiting Angels North Surrey

Thanks very much, great to hear you were so pleased with the service received.


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Review from Judith D (Cousin of Client) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended to Visiting Angels by friends, having had a very bad experience with a ‘carer’ found by a family relative from an online booking agency. The local manager called to interview my cousin and our family generally and was very professional and showed great care and concern that the right
carer would be given to us. The carer recommended has turned out literally to be an angel, he only attends for one hour a day, in which time he cooks tempting fresh food having prepared a weekly menu, the kitchen is left spotless and he still has time to sit with our cousin to chat about their day and have a laugh, both enjoying a terrific sense of humour and fun. We would recommend this agency to anyone with a relative who needs care, they have exceeded our expectations.

Reply from Chris James, Owner at Visiting Angels North Surrey

Fantastic! We are delighted to hear all is going so well from a companionship and cooking point of view. Brilliant!


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Review from Gill B (Daughter of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Picked Visiting Angels after a phone call with them and am I glad I did. The support they give my parents by far surpasses what we expected. The carers are always on time and always interested in how my parents are feeling and will always call me if they are concerned. My parents look forward to them
coming. No job is too much for them.

Reply from Chris James, Owner at Visiting Angels North Surrey

Thanks for the review, we are thrilled to hear you are so pleased with the service and the caregivers who visit.


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Review from Mark H (Son of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels looked after both Mum and Dad for nearly two years, with four visits a day. The care was superb and they were always timely and provided the same carers through this period. That was particularly important to us due to Mum's Parkinson’s. Can’t praise them enough for the service and kindness
they gave, which also meant our parents got to stay at home together before sadly passing away recently.

Reply from Chris James, Owner at Visiting Angels North Surrey

Thanks, we all loved visiting Mum and Dad and it is great to hear you are so pleased with the overall service too. We will miss them both!


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Review from Leo C (Son of Client) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company name is no exaggeration! Unfortunately, our parents' health has been declining and we urgently needed help. When we first met the manager, both my brother and myself were impressed to hear about how the company was run. Initially, we hit a barrier because of a reluctance to accept the 'external
help' - this is a hard step for anyone to accept. However, as the need for help became more acute, we knew we had found the right company and the manager made sure to get her team mobilised as smoothly as possible. Within a short timeframe, the visits began and we were fortunate enough to have the care manager available. She went above and beyond in helping our parents, regardless of whether she was on call or not. For those of us that are thousands of kilometres away from 'home', it brings a great deal of peace of mind to know that this level of support and compassion exists. Thank you to Visiting Angels for everything!

Reply from Chris James, Owner at Visiting Angels North Surrey

Thanks, Leo, for such a great review, we are thrilled to hear that you are so pleased with the service received from everyone at Visiting Angels - North Surrey.


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Review from Blanche K (Client) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have been looking after me since August 2022 and I am very impressed with their service.
All their carers are very dedicated and very caring.
The management team are outstanding and I feel very safe in their hands.

Reply from Chris James, Owner at Visiting Angels North Surrey

Thanks for the great review, Blanche, we are delighted to hear that you are so pleased with both caregivers and office team alike.


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Review from Denise T (Daughter of Client) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The owner has a rare talent for recruitment and personally matches caregivers to clients with excellent outcomes. Our mum was struggling alone at home but since Visiting Angels started supporting her, her health and well-being have improved immeasurably and she has regained her 'joie de vivre'. From
our first contact with the owner, my brother and I felt she would be a real ally which has proved to be the case. We both live abroad and having the owner and her team on the spot has eased our minds and helped us feel confident our Mum can live safely and happily in her own home.

Reply from Lynn James, Owner at Visiting Angels North Surrey

Thanks, Denise, we are delighted that you are so pleased with the service. We all love visiting Mum and it is great that she has re-discovered her spark.


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Review from Susan L (Wife of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Visiting Angels highly enough as they are a truly amazing, caring service which offers outstanding care and companionship. It is a difficult road to tread when looking for an agency to help with the care of your loved one. From the very start of the care and companionship, communication
has been exceptional as are the carers. Any questions that I have asked have been answered promptly. They have never let me down. If you decide to use this care agency you will not be disappointed but will feel the benefits of a truly professional and caring agency which is run with very high standards.
Thank you Visiting Angels for giving me time to breathe and for giving my dear husband, with vascular dementia, some wonderful care and for the wonderful outings the carer has arranged which have added to the quality of his life.

Reply from Chris James, Owner at Visiting Angels North Surrey

Thanks so much, Susan, for such a fantastic review. We are thrilled that you are so happy with the service we are providing and will continue to provide.


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Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Visiting Angels North Surrey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Visiting Angels North Surrey is calculated as follows: ( (117 Excellents x 5) + (3 Goods x 4) ) ÷ 120 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels North Surrey is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (1)

Lynn

Lynn James

Job Title: Registered Manager

Joined: 2020

I have ‘grown up’ working in the care world, starting my career in nursing 30 years ago when I was 19 years old.


I have simply loved working with older people since a chance placement on an Older Peoples Mental Health Ward in 1990, going on to spend the next 30 years developing a special interest and knowledge base of what it is like living with dementia.


As a daughter of an independent 82-year-old, I strongly believe and feel a sense of duty to ensure that our older people are supported to continue to live their life, their way, in the most independent, dignified way possible.


I also want to raise the standard of what ‘normal’ expected care should look like across the sector, not just within my own business. I also want caregivers to gain increased recognition for the value of the work that they do and promote a sense of purpose and achievement in this workforce.


Frequently Asked Questions about Visiting Angels North Surrey

What Type of Services does Visiting Angels North Surrey offer?

Visiting Angels North Surrey offers Home Care.

How many Carers does Visiting Angels North Surrey employ?

Visiting Angels North Surrey employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels North Surrey to verify any information. View our terms and conditions. Visiting Angels North Surrey has a Platinum Service – more info.