Care 24/7 Healthcare Ltd

269 Battle Road, St Leonards-on-Sea TN37 7AN
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8.6 8 Reviews
  • Care 24/7 Healthcare Ltd, St Leonards-on-Sea
Whether you are looking for a little extra help around the home or assistance with personal care, staying in your own home is important to you and your family.
The services offered by Care 24/7 Healthcare will help to maintain your choices, enabling family and friends to be more involved in your care without compromising your quality of life.

Experience has taught the company that the need for home care is becoming more and more each day. The company will strive to put a package of care in place that you require and fits your needs.

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Care Provided by Care 24/7 Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care 24/7 Healthcare Ltd
  • Person in charge
  • Kelly Hylands (Deputy Manager)

Funding & Fees Guide for Care 24/7 Healthcare Ltd

  • Prices

  • Care hourly fees:
    Monday-Friday: £22.40
    Weekends: £23.40
    Public holidays: from £35.84
    Live in prices are from £1400 per week.

  • Each individual case will be assessed and the price will depend on varying needs.
    Assessment is free of charge and you are under no obligation to accept, please call us to arrange.

Care 24/7 Healthcare Ltd Reviews (8)

8.6

Care 24/7 Healthcare Ltd has a Review Score of 8.6 (8.625) out of 10, based on 3 reviews in the last 2 years. Over all time Care 24/7 Healthcare Ltd has 8 reviews.

Overall Experience

  • 6
  • 2
  • 0
  • 0
  • 0

Date Published

8
3
3
3
5

Review from H P (Wife of Client) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers have been coming for 2 weeks now. We are pleased with the service provided so far and hope it continues. Keep up the same standard.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L T (Daughter of Client) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to all of the care assistants that helped care for my mum when she was terminally ill. The compassion and service was second to none. Every care assistant treated my mum with respect and dignity at the end of her life. A massive thank you to all who attended and we
would highly recommend your services.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Marilyn S (Partner of Client) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has developed a good relationship with the carers. They are all very kind to him, treat him with respect and always ask if there is anything else they can do. They also supplied me with some pads when mine had not been delivered.

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Management

Treated with Dignity

Value for Money

Review from Natalie F (Daughter of Client) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would happily recommend Care 24/7 Healthcare. They looked after Dad in his last few weeks with compassion and kindness, nothing was too much trouble. They somehow managed to wash his hair, even though he was bed bound.
On the few occasions they were running late, they rang to let us know.
My dad
always said what a good team they were. I am very grateful for all they did for Dad.

Staff

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Management

Treated with Dignity

Value for Money

Review from Sue T (Daughter of Client) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am eternally grateful to the care team that looked after my dad on his final journey in life. The team were professional, caring and compassionate. They provided excellent support to us all. I was worried about my dad being at home when he was end of life but the care team cared and, with his dignity
intact, it all worked out so very well. He also got his wish of staying in his own home.
Thank you all so much, you're amazing!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R F (Daughter of Client) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to your carers for caring for my father both before and after his death on the 20th of November 2022. At all times carers were compassionate and treated my father as an individual, not just a patient. Carers stayed with my father hours after his death, until his death could be certified, I
live five hours' drive away and could not be there. I cannot thank you enough for enabling my father to die at home as he wished.

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Management

Treated with Dignity

Value for Money

Review from Judith S (Wife of Client) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been anxious about how I would cope with end-of-life care for my husband, I was very well supported and given confidence by the carers from Care 24/7. They were always on time (and let me know if they were going to be delayed unavoidably), gentle and respectful. They were flexible and did everything
possible to accommodate my husband's wishes. They were interested in us as a family and never gave the impression of being in a rush. I could not fault the care my husband received.

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Management

Treated with Dignity

Value for Money

Review from Naomi C (Daughter of Client) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so impressed with the quality of care offered by Care 24/7 Healthcare. They were always reliable, on time and flexible when we needed to change times.
The carers working here are wonderfully kind, compassionate and hard-working. We are very grateful to them for their work.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.6 (8.625)

Overview of Review Score

The Review Score of 8.6 (8.625) out of 10 for Care 24/7 Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.625 for Care 24/7 Healthcare Ltd is calculated as follows: ( (10 Excellents x 5) + (6 Goods x 4) ) ÷ 16 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care 24/7 Healthcare Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Care 24/7 Healthcare Ltd

What Type of Services does Care 24/7 Healthcare Ltd offer?

Care 24/7 Healthcare Ltd offers Home Care.

How many Carers does Care 24/7 Healthcare Ltd employ?

Care 24/7 Healthcare Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care 24/7 Healthcare Ltd to verify any information. View our terms and conditions. Care 24/7 Healthcare Ltd has a Platinum Service – more info.