Goodness & Mercy Healthcare Ltd

20 Beech Close, Aldershot GU12 4DT
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9.9 17 Reviews
  • Goodness & Mercy Healthcare Ltd, Aldershot
Goodness & Mercy Healthcare provides comprehensive care to the elderly and most vulnerable people in Farnborough, Camberley, Farnham, Aldershot and surrounding areas. Through extensive training from experienced senior healthcare professional, their carers go on to provide excellent person-centred care to their clients.

They are not only reputed for quality care provision, they are also known for the extra mile they go to make clients happy. Goodness & Mercy puts an extra touch of love into care.

Their services include:

- Domiciliary Care
- Take a break
- 24 hour Care

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Care Provided by Goodness & Mercy Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Goodness & Mercy Healthcare Ltd
  • Person in charge
  • Olayiwola Ajelabi (Manager)

Funding & Fees Guide for Goodness & Mercy Healthcare Ltd

  • Prices

  • From £28.00 per hour

Goodness & Mercy Healthcare Ltd Reviews (17)

9.9

Goodness & Mercy Healthcare Ltd has a Review Score of 9.9 (9.863) out of 10, based on 9 reviews in the last 2 years. Over all time Goodness & Mercy Healthcare Ltd has 17 reviews.

Overall Experience

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Review from Carol J (Daughter-in-law of Client) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law received the most wonderful care from the carers at Goodness and Mercy. Nothing was too much trouble. The carers were gentle and kind and my mother-in-law was very fond of them. The managers were always approachable and very knowledgeable in their field. They provided so much support
to us as a family as well as ensuring that my mother-in-law was kept safe and well. The manager even spoke with my mother-in-law's local surgery to ensure she was provided with the prescription creams that she required, waiting in a queue on her own mobile telephone for a good forty minutes to get through. The manager also visited my mother-in-law with flowers after she was moved into a hospice. I cannot fault the care provided and would highly recommend their service to anyone looking for a care provider to look after their loved one. If my mother-in-law had stayed at home we all agreed we would only want Goodness and Mercy to care for her because they were outstanding in every way.

Reply from Ola Ajelabi, Registered Manager at Goodness & Mercy Healthcare Ltd

Thanks for such a lovely review. It was a pleasure caring for your mother-in-law. She will be missed but we are certain that she is in capable hands. We wish her and the entire family the best.


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Review from Dianne P (Client) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for 3 years bedridden. Wonderful carers, experienced caring patient and kind. Would call highly recommended.

Reply from Ola Ajelabi, Registered Manager at Goodness & Mercy Healthcare Ltd

Thank you for your excellent feedback. It's been a pleasure delivering care to you over the years.


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Review from O D (Client) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care received from all carers and management extremely helpful when contacted.

Reply from Ola Ajelabi, Registered Manager at Goodness & Mercy Healthcare Ltd

Thanks for your lovely review. It's well appreciated.


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Review from Olive K (Client) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most helpful and very kind and caring. I feel they are like my friends. The care I am receiving for over a year is very, very good. The manager is very helpful and always available. The organisation planning everything for Christmas and decorating my house. I will recommend my friends and family.

Reply from Ola Ajelabi, Registered Manager at Goodness & Mercy Healthcare Ltd

Thank you for your feedback. The staff and management are delighted that you are satisfied with the level of care provided to you. It's always a joy to be around you and care for you. We look forward to providing more quality care to you in 2024.


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Review from Roland M (Son of Client) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goodness & Mercy have been a very positive addition to my mother's care. She is bed-bound and needs two carers for personal care. The carers as always very helpful and kind to my mother. They work well with the live-in carer and support my mother's care. Sometimes they have difficulty negotiating the
local traffic and public transport facilities, but these are beyond their control. The manager is caring and helpful and always responds to queries, although sometimes changes are made that perhaps should have been discussed with me first. The administrative support is excellent. They are excellent value for money.

Reply from Ola Ajelabi, Registered Manager at Goodness & Mercy Healthcare Ltd

Thanks for giving us an excellent review. Rest assured that the quality of care that will be given to your mum this year will continue to be efficient.


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Review from Christina F (Daughter of Client) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring company. Always at the end of the phone for any queries/changes. Carers take excellent care of my mother and are quick to report if they feel something is not well with her. They treat her well and she likes them. Manager goes the extra mile to ensure things are running smoothly.

Reply from Ola Ajelabi, Registered Manager at Goodness & Mercy Healthcare Ltd

Thanks for the excellent review given to us. It's been an absolute delight caring for your mum. We look forward to providing her with more quality care in 2024.


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Review from Roy F (Son of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start of receiving support and care when my mother was in the hospital and assessed by a qualified nurse from Goodness & Mercy Healthcare, to when she passed away, my mum received excellent care. I knew my mum was in good hands, she was fully cared for with compassion as much as possible and
followed up with excellent aftercare, nothing was too much trouble, picking up medication and excellent communication from management and staff. I would recommend them to families in need of care and I thought I should inform CQC about the care my mum received from Goodness & Mercy Healthcare.

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Review from Mark H (Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All is fine!

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Review from Helen C (Niece of Client) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle had lived independently for 86 years but now needed support. Goodness and Mercy called me promptly and an assessment visit, with a qualified nurse, was arranged within a couple of days, which I was able to join, via video call and could therefore pass on any relevant medical or personal needs
that may have been missed. A daily care package was agreed upon and started within days.
Through all discussions, Goodness and Mercy were open, honest and frank with both my uncle and me, therefore we trusted them and were happy with the support package agreed upon. During his care, the communication from his care team was excellent, including, due to the unfortunate decline in his health, when the care package needed changing or extending. I was also given the contact number of the carer so that I could contact them if needed.
The response to my uncle's needs by Goodness and Mercy was remarkable and never too much trouble.
I highly recommend them to care for your loved ones.

Reply from Ola Ajelabi, Registered Manager at Goodness & Mercy Healthcare Ltd

Thanks for your review, Helen. It was a pleasure meeting and providing care to your uncle. We appreciate your involvement in the level of care we provided him.


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Review from Philip D (Client) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that the service I received has been very good. The staff and the manager are very kind, caring and efficient. I would recommend Goodness & Mercy Healthcare to friends and family.

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Review from Ronald Y (Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy to say that the care and attention given is very good.

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Review from Mandy W (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient and thoughtful, maintaining dignity and respect for my father at all times.
Support is also offered to family members.
All my father's needs were met.
A wonderful care service I would highly recommend to others.

Reply from Ola Ajelabi, Registered Manager at Goodness & Mercy Healthcare Ltd

Thank you for your kind feedback, Mandy. We are pleased to know that we met your father's needs. It was a pleasure to meet your wonderful and supportive family and to care for your dear father.


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Review from Kevin W (Son of Client) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They provided an excellent service. The carer was good with my mum and she enjoyed seeing them.

Reply from Ola Ajelabi, Registered Manager at Goodness & Mercy Healthcare Ltd

It was a pleasure caring for your mum and building great relationships with the family. The close-knitted relationship built with your family helped deliver quality care to your mum. We are grateful for the confidence reposed in our organisation and the opportunity to care for your lovely mum. Your family will always be endeared by our organisation.


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Review from P G (Wife of Client) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goodness & Mercy Care Ltd have well-mannered carers, show respect, always happy caring for my husband in his last days. They communicate with my husband when caring for him. They also give me feedback after caring for my husband. The made my husband comfortable in the last days. I can recommend them
enough to other services users.

Reply from Ola Ajelabi, Registered Manager at Goodness & Mercy Healthcare Ltd

Thanks for your review. It is a pleasure for our team to care for your loved one. We wish you good health and a long life.


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Review from Carol N (Wife of Client) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goodness and Mercy healthcare has delivered a quality service to my husband for the past two months. The carers are very helpful to me and my husband. They are competent, and friendly and act in a professional way all the time. My husband is always treated with kindness and dignity. I could always ask
for advice if I need to. I will highly recommend them to other service users.

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Review from Wendy B (Wife of Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having the service of another company, with such irregular times and up to 14 carers a week coming to your home, to find Goodness & Mercy Healthcare with such caring, regular and extremely competent staff to care for my husband during his last week with us. I cannot thank and praise them highly
enough. I would recommed them very highly to other carer seekers.

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Review from David C (Husband of Client) published on 18 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided by very knowledgable, professional and friendly staff. Their advice with respect to services and equipment available has been very helpful. This situation with my wife now being bed-bound has been a shock to us and their support has been great.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Goodness & Mercy Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.963 for Goodness & Mercy Healthcare Ltd is calculated as follows: ( (52 Excellents x 5) + (2 Goods x 4) ) ÷ 54 Ratings = 4.963

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Goodness & Mercy Healthcare Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Goodness & Mercy Healthcare Ltd

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Frequently Asked Questions about Goodness & Mercy Healthcare Ltd

What Type of Services does Goodness & Mercy Healthcare Ltd offer?

Goodness & Mercy Healthcare Ltd offers Home Care.

How many Carers does Goodness & Mercy Healthcare Ltd employ?

Goodness & Mercy Healthcare Ltd employs 14 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Goodness & Mercy Healthcare Ltd to verify any information. View our terms and conditions. Goodness & Mercy Healthcare Ltd has an Enhanced Service – more info.