What Type of Services does Caremark Forest of Dean offer?

Caremark Forest of Dean offers Home Care.

How many Carers does Caremark Forest of Dean employ?

Caremark Forest of Dean employs 13 carers.

Caremark Forest of Dean, Briarwood, 15 High Street, Cinderford, Gloucestershire GL14 2SE

Review from D G (Daughter of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience

Highly recommend! We have been with the company for 3 weeks and everyone is so lovely, caring, kind and attentive. Mum is pleased to see them and is laughing and joking within minutes. Everyone has gone out of their way to make sure mum's routine is consistent and the care provided is to the highest

standard. It has provided me with much needed respite and enabled me to have more of a mother/daughter relationship which I had greatly missed. The initial assessment with management was professional, friendly and efficient. They took time to gather detailed information to create a tailored care package suitable for mum' s individual needs. I have felt supported by management who have genuinely taken my needs into account throughout this process.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thanks for your kind words which will be passed onto the team, who I'm sure will be thrilled that their had work is recognized. As a Forest owned and staffed company, part of a British Group, our aim is to ensure that our domiciliary clients are able to stay at home safely and well cared for in their own homes.

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Review from Amy T (Daughter of Client) published on 20 March 2025
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Overall Experience

Very good service, kind and caring staff very attentive gets on well with my dad and very trustworthy. Caring for my dad would be very difficult without them so I'm very grateful. Also it's nice for my dad to have someone else to talk to other than me.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

At Caremark (Herefordshire and the Forest of Dean) a Forest owned and staffed company, part of a British group, we strive to make sure that our clients are safe and well care for and continue to live in their own homes and communities. Your kind feedback, which will be shown to the whole team. will further encourage both the management and workers to keep improving the service that we deliver to our lovely clients. If we can improve further or you have any other feedback, please don't hesitate to contact us in the office in Cinderford.

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Review from George G (Son of Client) published on 4 March 2025
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Overall Experience

Couldn't recommend highly enough. All of the staff are really professional about what they do, but more than that, they genuinely care. Sounds a bit obvious when talking about a care agency, but every single one of the people that have visited mum have been kind, attentive and practical ladies that

put her at ease. There was an excellent and thorough process at the start to make sure nothing was missed and everything was as Mum likes it. The best thing is that I know mum is in safe hands and it allows me to be her son again.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thanks for your review. Both the Management and Care Assistants are really keen to ensure our clients are able to remain at home, with the knowledge that they are in safe hands and being well cared for. We try to treat our clients as if they are family, and remembering that we may be in the client position in the future! As always, if we can do any more for mum, please give us a call.

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Review from Paul H (Son of Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience

We have now been with Caremark for 2 months, and can honestly say the service that the staff supplies is better than we expected or thought could have been. I had to fight tooth and nail with my father to get carers in to help with my mother, but now he looks forward to them coming and my mother is

laughing and teasing again. They are all very professional with the tasks they perform. Within this short time, they feel more like family.
I would thoroughly recommend them.
Thank you, Caremark.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thanks for the response which will be passed on to the management team and the Care Assistants. We work hard to recruit, train, and support the best Care Assistant in the area and hopefully, this is reflected in the care your relative receives. Glad your Mother has her spark back again!

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Review from S S (Daughter of Client) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience

Everyone was very good to Mum, and it helped me a lot.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thank you for your feedback and review. The team of care assistants and staff work hard, together with you, to ensure that your mum remains safe and comfortable at home.

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Review from Lorraine N (Daughter of Client) published on 12 August 2024
Submitted via Website • Report

Overall Experience

My mother has been using Caremark FOD for a year and half now, having been recommended by a friend. The team provide personal hygiene care and cleaning services. We have found all the staff to be diligent and well-trained in their duties, timely and always friendly and respectful of Mum's values and

confidentiality. The senior members of staff provide an efficient and friendly service also, answering any questions and concerns promptly, and have built a good rapport with Mum personally. I would highly recommend Caremark FOD.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thank you for your kind words which will be passed onto the team. The team works hard to ensure that people can remain living in their own homes for as long as possible, well cared for both by Caremark and our client's wonderful families.

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Review from Zoe H (Daughter of Client) published on 1 August 2024
Submitted via Website • Report

Overall Experience

Dad has had Caremark helping him twice a day for a few years now.
They have been and continue to be fantastic all the way through, tweaking things where needed to make him happy in his home and ensuring his needs are met.
The ladies are all just fab with him (even dealing with his difficult moods

at times!)
The communication is great and highly recommended!

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thank you for your review. We take a great deal of pride in our work helping our wonderful clients who wish to remain in their own homes, near family and friends, safely and well cared for. If there is anything we can do to improve the service further, please let us know. Thanks.

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Review from J M (Sister of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience

What can we say about this agency. After such poor care, my sister and I decided, after a recommendation, to try this wonderful agency. They are caring, and helpful and they and their team care for my sister. I have not seen her this happy for a long time. She has blossomed. Thank you so much. I would

recommend them to anyone who asks. Thank you to the two ladies who care for her. I can finally breathe easy with her care and know I can finally relax knowing she is in good hands.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thanks for the review. We do appreciate the feedback and the team enjoys looking after your sister at home.

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Review from R C (Son of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience

I personally and I know my brother are very grateful for all your hard work.
Without your assistance, it will be far worse than it is.
I don’t know what else I can say, but your new ladies are certainly what our mum needs.
Two staff members in particular are great with Mama. I have told them this

face to face. And always happy to see their names on rota. They are up to the standard set. The staff give our mum exactly what she needs and not all about clock-watching and leaving! Care is care.
It’s a pleasure to help all of your ladies at the weekend to make your very hard job a little easier when I’m there over the weekend.
Top service. Thanks, Team Caremark.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thank you for your kind words. This will be passed onto the team. Thanks Dave

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Review from Keith W (Son of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience

Carers who attend my mother all engaged with her very well. When we spoke with Caremark about times for the visits we requested a bedtime of 21:00 hrs, this does not happen. My mother is put to bed too early.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thanks very much for your kind comments. We have passed your comments on bedtimes to the management team. Thanks, Dave MD Caremark (Herefordshire and Forest of Dean)

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Review from Beverley W (Daughter of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience

All of the carers are excellent. Communication is very good with the carers and admin staff at all times. Mum is treated with care and consideration. If there are any problems we are contacted immediately. Nothing is too much trouble. Mum is very happy.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thank you for your kind words about the carers and office staff. We work had to ensure that our clients are looked after as a member of our family and will strive to keep improving our levels of care and communication so that your mother remains safe and well cared for at home.
Thank you.

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Review from Hilary J (Daughter of Client) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience

All the girls are lovely to Mum, very supportive and caring. They are helpful and kind. Haven't got a bad word about this company; they are all very good.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thank you for your review. The team love looking after your mother.

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Review from Simon M (Son of Client) published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience

Great service and very helpful.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thank you for your kind response. We are proud of the person-centred care we provide, ensuring that our service users are treated with the care and dignity that they deserve.

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Review from C H (Son-in-law of Client) published on 25 March 2022
Submitted via Website • Report

Overall Experience

We didn’t realise exactly how beneficial to all the family’s needs a care plan would be until it was in place. The carers who attend aren’t just carers, they have become so much more!
We now have peace of mind that our mother cared for the moment from waking up to being out to bed. We are safe in the

knowledge that she is getting her meals and being looked after.
Our mother has developed a strong bond with all the carers, which helps massively. Nothing seems too much, and the attitudes are always professional.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thank you for your review. The staff and care team make every effort to provide person-centred care, underpinned by a very comprehensive assessment that drives the development of the care plan. We also like to treat our service users, and we or our relatives would like to be treated. Of course, if you have any comments on the care plan, please feel free to contact us.
Thanks.

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Review from R L (Daughter of Client) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience

Caremark have provided an invaluable service to my elderly mother demonstrating the care support and kindness required not only to the patient but to the family members.
Since receiving care support from Caremark (Herefordshire and Forest of Dean) Mother has been much happier and contented being cared

for in her own home.
Caremark staff demonstrate best practice and work to meet patients needs at all times. Excellent.

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Review from John C (Son of Client) published on 14 July 2021
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Overall Experience

I really couldn't have managed without home care, can't praise them enough, all angels from top to bottom and so helpful in every way.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thank you for your kind review. Our workers and staff really do strive to ensure that our service users are well looked after, enabling them to remain at home and in their communities.

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Review from Ann B (Partner of Client) published on 14 July 2021
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Overall Experience

I am very happy with the care and support that we receive. The girls are lovely, always friendly and make me laugh every day. They have become part of the family. Highly recommendable.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thank you for your kind review. Our workers and staff really do strive to deliver person-centred care, ensuring that our service users are well looked after, enabling them to remain at home and in their communities.

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Review from L L (Client) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience

All the staff and carers are very friendly, professional and hard-working. They treat the clients with the dignity and respect that is needed. If there are any problems they get looked at straight away and dealt with.

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