Helping Hands Home Care (Harlow)

40 High Street, Harlow CM17 0DW
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9.4 17 Reviews
  • Helping Hands Home Care (Harlow), Harlow
Helping Hands' Harlow team supports families in the area with bespoke, personalised home care that is fully tailored to their needs, requirements and preferences.

Offering a fully managed service that is regulated by the Care Quality Commission (CQC), the Harlow branch is part of Helping Hands, which has over 30 years’ experience providing dedicated home care to over 40,000 families across the UK and offers safe, efficient and reliable services to people living in areas such as Epping Green, Nazeing, Hastingwood, Epping, Bishop's Stortford and surrounding areas.

The two main types of home care offered are hourly visiting home care and live-in care, including specialised dementia care, elderly care and respite care. You may need regular weekly visits to help you keep on top of your household chores, more intensive live-in support for a complex condition or you may be returning home following a spell in hospital and would like a little support on your road to recovery.

Whatever your needs may be, Helping Hands Harlow's flexible care plans and staff that go above and beyond, you and your family can rest assured all your needs are taken care of.

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Care Provided by Helping Hands Home Care (Harlow)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • April Briggs (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Harlow)

  • Prices

  • Domiciliary Care From £34.60 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Harlow) Reviews (17)

9.4

Helping Hands Home Care (Harlow) has a Review Score of 9.4 (9.433) out of 10, based on 6 reviews in the last 2 years. Over all time Helping Hands Home Care (Harlow) has 17 reviews.

Overall Experience

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Date Published

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Review from V S (Daughter of Client) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and I are extremely happy with the service provided by the carers and more importantly so is our Mother.
They are always on time and get on with the duties that are asked of them. They are very polite, friendly, professional, carry out an excellent job and also use their initiative if they
see something needs addressing.
We all feel very confident and reassured that our mother is getting the help she needs to allow her to stay in her own home and know that if needed in the future we can increase the carers input knowing they'll provide a sensitive, caring and professional service.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Harlow)

Hi, thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Review from M B (Daughter of Client) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers from Helping Hands Home Care (Harlow) were reactive and sensitive in dealing with my Mother whose dementia has been deepening. Everyone was always kind and arrived on time which helped my sister and I make plans for activities with Mum. Requests for changes in care plan were quickly and easily
initiated. As the dementia progresses we have had to constantly move with it so changes were regular.
Overall a really good provider.

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Review from C L (Daughter of Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Harlow are invaluable to me in caring for my elderly parents. I am kept informed by the team which go out of their way to be helpful and build positive relationships with myself and my parents. My parents have daily visits and importantly, they really like and appreciate the help they
receive. I feel so supported by the Helping Hands team as I live such a long distance away from my parents. Thank you!

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Review from Angela P (Sister of Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really grateful for all the input from the agency just before my brother went into a care home. They were amazing and went over and beyond what help and support was needed at the time. Thank you so much. Can't recommend Helping Hands Home Care highly enough.

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Review from Paula H (Daughter of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise Helping Hands highly enough for the care and support my mum has received over the last year. They have made it possible for her to stay in her own home for longer. They have always treated Mum as an individual and shown interest in the stories of her younger life. The daily reports
were very helpful. I wouldn’t hesitate to recommend Helping Hands to anyone in need of some support in their home.

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Review from Andrew P (Son of Client) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With the assistance of Helping Hands carers, my parents have been able to continue living in their own home as independently as possible.
The carers work to a comprehensive care plan, guiding and supporting whenever they can, but stepping in and taking charge when needed. I have met a number of the
team and they have all been: friendly, polite, caring and professional. The Branch Care Manager and office staff are readily available to discuss any issues, whether raised by the family, or noted by the carers. If carers have noted a welfare concern, the office will make contact promptly to agree next steps, involving external agencies if necessary. The care package has been invaluable to my parents for personal care, meals and other domestic tasks. It is also very reassuring for the family to know that there will be a daily welfare check, especially on days when we cannot visit ourselves. Thank you Helping Hands!

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Review from Jane L (Daughter of Client) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how fantastic all the carers from Helping Hands have been. They are kind, caring and reliable. The carers who have helped look after my Mum and Dad have been absolutely lovely and the help and support they have provided has been invaluable and is very much appreciated. I wish that
other families in need of care could have access to the same standard of high-quality care that Helping Hands provides. I would definitely recommend them to others.

Reply from April Briggs, Branch Care Manager at Helping Hands Home Care (Harlow)

Hi Jane,
Thank you for leaving such a wonderful review and recommendation! It's our absolute pleasure to care for your Mum and Dad and I'm delighted to hear you describe our carers as kind, caring, and reliable. Your kind feedback truly means the world to us!


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Review from J F (Client) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been looked after by quite a few care agencies, but Helping Hands is the best by a long way. Carers turn up on time every day. The organisation is run very smoothly and professionally. Care plans are in place and kept to. One of the two things I like the most is that they seem to have bulletproof
reliability. The other thing I love about Helping Hands is the quality of their carers. They are friendly, kind and helpful and are able to help me with personal care leaving my dignity intact. Helping Hands are the best of the best!

Reply from April Briggs, Branch Care Manager at Helping Hands Home Care (Harlow)

What a glowing review - thank you ever so much! I'm thrilled to hear how you consider us to be the best of the best and that you're pleased with the quality of our carers. The team will be so delighted to hear this feedback and it has been an absolute pleasure supporting you.
Best wishes.


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Review from Lindsey B (Daughter of Client) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly Mum only used Helping Hands services for a short time as she decided to move to a care home but during the few weeks she found the carers to be very kind, punctual and flexible in their approach. They would cook her the food she wanted and carry out tasks in the kitchen. They also watered her
hanging baskets. One day Mum decided she didn't want any tasks undertaken so the carer sat and chatted to her. I would recommend Helping Hands.

Reply from April Briggs, Branch Care Manager at Helping Hands Home Care (Harlow)

Hi Lindsey,
Thank you so much for leaving this lovely review and recommendation for us! I'm very pleased to hear that our carers were able to make a difference to your mum's life and that they were so kind, punctual, and flexible in their approach. It was our pleasure to provide support for your mum, and we're so grateful for your feedback.
Best wishes.


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Review from S P (Client) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Since the managers have changed on a frequent basis, Helping Hands Harlow has gone from bad to worst. They now have a manager that doesn't seem to give a dam about customers' welfare. Excellent choice if you just want to unload your loved ones, but keep clear if you care about them, until there's new
management in charge.

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Review from A W (Son of Client) published on 4 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers treat my father with dignity. I have peace of mind knowing someone is going in each day. It works best for us when the same carer attends, rather than a selection of people, which Helping Hands Home Care do try to do.

Reply from April Briggs, Branch Care Manager at Helping Hands Home Care (Harlow)

Thank you so much for this great review! I'm so pleased that we can provide you with the peace of mind that your father is being being looked after and treated with dignity. On some occasions, we aren't able to provide the same carer all the time, but if you'd like to discuss this further, then please don't hesitate to get in contact with me directly.


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Review from S B (Daughter of Client) published on 3 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Losing some of your independence is tough as you get older but Helping hands have helped Mum remain in her own home. Everyone we have met has been kind and caring and go out of their way to engage with Mum. I would definitely recommend.

Reply from April Briggs, Branch Care Manager at Helping Hands Home Care (Harlow)

Thank you so much for this lovely review and recommendation! We understand how difficult it is to lose some independence, and that's why I'm delighted to hear how kind and caring our carers have been towards your mum. Always happy to help!
Best wishes.


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Review from J J (Client) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the last 6 months, we have had the services of help with housework for one hour a week. This has made a tremendous difference to me, particularly, because as an old woman of 81 with chronic osteoporosis I had found housework an enormous challenge and very difficult. The Helping Hands 'cleaners'
have been marvellous and ever ready to do whatever I asked. It's made it possible to spend more time with my frail and ailing husband of 89. I have really appreciated the help and my husband has too.We had 5 different cleaners in a short space of time in the beginning which I found some getting used to, but recently we have had the services of one member of staff which has been excellent.

Reply from April Briggs, Branch Care Manager at Helping Hands Home Care (Harlow)

What a lovely review - thank you ever so much! It's fantastic to hear how much you have benefitted from our support and it is our absolute pleasure to provide care for you.
Best wishes.


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Review from Barry E (Son of Client) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful, friendly carers. Efficient office staff. I would recommend helping hands, the prices are a little high compared with some other providers.

Reply from April Briggs, Branch Care Manager at Helping Hands Home Care (Harlow)

Hi Barry,
Thank you so much for leaving a great review! I'm so pleased to hear how happy you are with our carers, and all of your feedback is very much appreciated.
Best wishes


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Review from G E (Nephew of Client) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who look after my Aunt are very kind and helpful. They all go out of their way to make sure she is happy and comfortable. The team are also very flexible as they take her to her group once a month. Her elder sister is in a residential care home and they have not seen each other for over
a year but the team were good enough to take my Aunt to see her last month.

Reply from April Briggs, Branch Care Manager at Helping Hands Home Care (Harlow)

Thank you so much for taking the time to leave an excellent review! I'm delighted to hear that your aunt feels happy and comfortable in our care - it is our absolute pleasure to provide support for her. Your kind words are very much appreciated.
Best wishes


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Review from S H (Daughter of Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have employed Helping Hands to help with 'pop in' care for my mother, who is quite frail and elderly and has early-stage dementia. She is independent but needs help - and wants to stay in her own home.
The team at Helping Hands have been great. They are well organised and professional, always
available for a chat, and flexible when it comes to the complicated lives of their clients. The carers are all kind and efficient - my mum has said they are all friendly and on time. After a few short weeks, the team have shown themselves to be understanding and adaptable, and they have a clear billing system too.

Reply from April Briggs, Branch Care Manager at Helping Hands Home Care (Harlow)

Thank you ever so much for leaving an amazing review! I'm absolutely thrilled to hear that you have been so pleased with our team. It means a lot to know that we've been a good match for your mother. Always here to help!
Best wishes


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Review from Debbie W (Daughter of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say as a daughter, the care my mum receives from all the lovely day care ladies who sit with her for 2 hours a day is truly second to none. The time each individual takes to get to know Mum is heart warming. Nothing is too much trouble and I have met quite a few of them and they are always
so upbeat and cheerful. They can gauge when Mum wants to be involved in a conversation or indeed if she needs quiet time. Mum always feels incredibly safe and assured with all of them. For me when dealing with Helping Hands Home Cate - Harlow direct in terms of maybe changing times, invoices etc their response is always incredibly efficient and courteous.

Reply from April Briggs, Branch Care Manager at Helping Hands Home Care (Harlow)

Hi Debbie,
Thank you so much for leaving such a glowing review! I'm delighted to hear how our carers have formed a good relationship with your mum, and I'm thrilled with how happy you are with our service. Your kind words are very much appreciated.
Best wishes


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Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for Helping Hands Home Care (Harlow) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Helping Hands Home Care (Harlow) is calculated as follows: ( (30 Excellents x 5) + (6 Goods x 4) ) ÷ 36 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Harlow) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

April

April Briggs

Job Title: Branch Care Manager

About me


My role at Helping Hands as a branch manager is to make sure my customers are receiving safe care and that the visiting carer has the right knowledge of the customers' needs. I also make sure the carers are promoting independence during the time in our customers' homes. It's also my responsibility to make sure my care staff have a safe working environment and to follow regular check-ups of my customers and carers to ensure their wellbeing.
I joined the care industry because I have always liked helping people and making a difference.


I think the service we provide is amazing, I love the fact that my team and myself work together to ensure people can stay in their homes for as long as possible. I think it gives family members peace of mind as well, knowing that we have very well-trained and trusted carers and staff to look after their relatives. Whether it be to give them a break or because they live too far away, we are always sure to keep them informed.


I'm a single mum to a beautiful little girl and I like to spend time with her; we are always going out and some of our favourite things are the zoo and the beach. I used to do dance, cheerleading and gymnastics and it's still something that I'm passionate about. I eventually taught dance and I've performed many times over my career as a dancer in a wide variety of places, such as the Lord Mayor's show, Disneyland, X-factor and as an extra in a few productions.


I spend most of my time away from work with my daughter and family, but I do occasionally go out with my friends. I am a hard worker and I always put others before myself and I think people see that.


Experience and expertise


At the beginning of my career, I worked in performing arts, I was a dance teacher and dancer.

I then joined a health and social care, working in medical recruitment. I recruited doctors, nurses, and bank staff to name a few, for hospitals and surgeries.


I have been in the social care sector for 10 years, but I joined the Helping Hands care team in September 2020 as a care assistant in the Chigwell branch. I worked my way up and became Care and Training Practitioner, then I helped the company with recruitment for multiple branches. In December 2021 I moved over to the Harlow branch and became the Branch Care Manager.


I am about to start my NVQ Level 5 in Social Care and I already have an NVQ Level 2 in Business and Administration.


As a care worker, I would look after my customer's well-being. I would cook and clean for them, help with personal care and be a friend to them as well as do what I could to help them stay at home. As a care and training practitioner, my job role was to make sure the carers were properly trained to take care of our customers; I would go out and observe the carers working to make sure they are working within the values of the company. I also did the monthly auditing to be sure that all care calls, medication, and financial calls taking place are done on time, efficiently and to the standard the company holds, as well as making sure correct documentation is in place.
As a branch care manager my job involves making sure my carers provide safe care and are promoting independence for our customers, as well as making sure we are effective as a business and making sure the right care is in place for our customers. I like to check on the well-being of customers and carers as part of my job while growing the business, and also making sure my carers are happy within their roles.


I have a good team that all have the same goal in mind. My carers are a great team of people and they're all in the role for the right reason. They are all hard-working and go above and beyond.


Why I chose Helping Hands


I chose Helping Hands because I wanted to make a difference and I like the values the company identify with. I also like the flexibility of the job as I had just had my daughter so I could care for her and work around the hours I had available.


I am looking forward to growing the customer and carer base and providing more care as the business grows. I am also looking forward to completing my NVQ.
I enjoy seeing that the carers feel valued and rewarded for their hard work.


I enjoy seeing that the customers are feeling heard and supported in what they want out of the care they receive.
I enjoy going out and meeting potential customers and I also enjoy being a part of the team that I have now.


Frequently Asked Questions about Helping Hands Home Care (Harlow)

What Type of Services does Helping Hands Home Care (Harlow) offer?

Helping Hands Home Care (Harlow) offers Home Care.

How many Carers does Helping Hands Home Care (Harlow) employ?

Helping Hands Home Care (Harlow) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Harlow) to verify any information. View our terms and conditions. Helping Hands Home Care (Harlow) has a Platinum Service – more info.